call center representative

specialist

research specialist

senior graphic designer

data analyst

Millennia

I just recently started this job. At the beginning of the hiring process I was very excited and really wanted this job to help me get my foot in the door for a more professional job setting. To say that I was sorely disappointed once I actually started is an understatement. The hiring process was easy enough. No brainer questions and a typing test while on call with the hiring manager. Training is kind of where things started to get iffy. It was two weeks of constant meetings in a large group of 25 people all muted and silent through the companies meeting platform. There was a lot of contradictory information being provided. The trainer wanted us to follow along with a power point that she would read through so quickly it was nearly impossible to keep up with what was being said. To add to that, there was in fact a way to obtain the material myself and read through it to better understand however there was no mention of that before starting the training process and once it was brought up by one of the trainees we were told to not read through it ourselves. By the third week of training we finally ended up doing some calls and immediately I was feeling very wary about the intentions of this company. I often would get asked if the call being placed was a scam or people just yelling about a charge made that they should not have owed. I keep running into constant accounts where people are being straight up scammed out of their money but it’s “legitimate” because it’s insurance. I also keep running into calls where people are asking about charges that they received a statement for and just days before they had called and made a payment and when I try to pull up the account it no longer exists. I’ve had calls where they had called about a charge that was incorrectly made to the patient but insurance was supposed to cover. I was told during training that I’m not allowed to speak with insurance representatives, which I’m unsure what that means exactly. During training I was told that it’s due to HIPAA laws however alot of the insurance reps I have spoken with actually find it very strange that I can’t talk to them about an account and that is a reoccurring theme throughout alot of insurance rep calls. I was advised during training that I am not allowed to tell a patient that they owe a zero balance even if that is true and they don’t actually owe anything. I have to give them some long script that we were told to read. There’s heavy emphasis on getting payments from people, however that’s actually very difficult to do as the calls come in randomly and a large majority are just angry patients who want to know why they keep getting charged for things they’ve paid for. Every time I have a question regarding an account it takes management a while to get back just to answer a very simple question. Communication is heavily emphasized however I would say it’s lacking on managements part. There’s a large group chat as well that they add us to to get kudos on payments that are taken throughout the day. I found that extremely odd as these are real patients and their accounts we are handling and it rubs me the wrong way to know that people are more than happy to celebrate taking money from people that probably need it. I’m very frustrated with this job already and I’ve only been in it for five weeks now. I do plan to continue to work here for the experience as I want to continue working in insurance and trying to help people but this job just isn’t it. 

They love firing people, I have seen people who were amazing at their job fired for no reason and no warning.  The owners are all family, cousins, brothers, sisters, and have their own floor with ping pong tables, gaming tables and snacks, while the "workers" are on another floor.  The workers are not allowed to talk to each other and have to get permission from management to take bathroom breaks while the family is upstairs playing ping pong.  The systems are horrible, they crash on a daily basis and there is no testing done for new practices.  Training is pretty much throw you in the deep end and if you fail, you are not allowed to try to learn how to do the job, you are fired.  There are no benefits, and if you are sick, even with a doctors note, you have to make up the time.  The work itself would not be high pressure, but the owners of the company make it so complicated for simple things, it makes it very high stress.  The customers themselves complain all day about how insurance processes are handled and payments will take 2-3 weeks to be processed.  The owners don't seem to care, they are more hung up on who is taking a smoke break, who is talking to whom and what you are saying in email to each other, even if it is business related.  They discourage any kind of interaction between the employees, even after work.  (and have fired people for having relationships outside of work)  The IT department instead of fixing the number of issues with the systems instead spend their time spying on IMs and emails and reporting back to the owners.  If a family member makes a mistake (and some of them are have been near disastrous, like the network was down for an entire day because it is not set up correctly) it is ok, but if a employee makes even the smallest mistake, they are fired.  This is the strangest, most disorganized company I have ever worked for.  Even if you think you will do ok because you are smart or hard working, forget it.  Like someone said, even putting in every waking moment for them you are never thanked or appreciated, but asked to do even more, at no additional pay.

The company calls on behalf of practices all over the USA in an attempt to collect patient balances.  The call script changed frequently & they wanted you to learn new things so fast you were BOUND to mess up. The managers never give you the same answers as the other would, almost like they never communicated with each other. The system with the accounts crashed all the time and hardly ever was an account correct. The department that’s supposed to be looking into issues was SUPER UNDERSTAFFED. The escalations team was understaffed as well. My day started and ended here with nothing but frustration, and I brought it home to my personal life which is awful. We are yelled at by the patients all day, have limited resources to help the patients, and aren’t ever allowed to give them direct answers. Our training manager was the most unprofessional, immature person I’ve ever worked with. She was so focused on gym stories and talking about how much water she drinks daily we could barely get through one topic. We had the option to earn a bonus but it was extremely difficult to master. Our direct floor manager would seem happy and friendly one moment, and be typing in all caps, very rudely, in our company chat the next. One word to describe this business is simply - unorganized. I had an assistant manager get on me for wearing tennis shoes, and noticed she had on black puma tennis shoes. How fair! I also had a different assistant manager send someone in my training class home for a hole in their jeans, meanwhile the next day he wore and MTV T-shirt and white jeans, WITH HOLES. HOW FAIR? Everything with this company is just wrong, and it’s really sad because they have the potential to be great. If the CEO, owner, assistant CEOs, HR, an management all worked under one roof, a lot of their issues could be resolved. Worst company I have ever worked for. Communication, training, management, procedures, and so much more needs to be improved with this company. I worked there almost a year and saw the CEO’s face once. How sad.

I started with Millennia on August 16, 2021 as a remote Patient Support Representative. The training lasts for four weeks and it is very in depth. 
The training team are experts at what they are teaching so they can provide real life scenarios to go along w the material. Also, they started on the phones too.. There is never a dull moment and the information is presented in an interesting manner. You are never bored. The company is well organized as well as the training program. When you are ready to leave training you will have the knowledge base to handle most situations. 
 Starting pay has two options. You can choose to be paid at a rate of two dollars more than the base but you will not be eligible for monthly bonuses or you can take the two dollar pay cut and be eligible for monthly commissions with the potential to earn up to 20 dollars per hour. They also provide benefits. Millennia supplies the remote agent's equipment.. They like to promote from within and they truly want to see you succeed.  Everyone has been helpful no matter the issue.

 I absolutely give Millennia five stars because the sky seems to be the limit and you choose whether or not you succeed. They provide you with the tools and knowledge as well as support but it's up to you to perform and you will be compensated accordingly..  i am glad that I was chosen to be part of this company and it's culture. At this point, I see a bright future. 

The training that Millennia offers is the worse that I have ever experienced in the workforce, my 8th grader could put better content together. The trainer and assistant trainer are both clueless and get mad when someone asks a question that conflicts with the material.  Content is conflicting day after day, especially the quizzes and tests. The trainer talks about herself and her dogs constantly and takes more bathroom breaks than anyone I have ever known, then tells the class each time, or tells the class she is sorry her dog is eating loudly in the background. The rest of the class is expected to be silent the entire time and not have a peep of background noise when that is all is heard from the trainer during class time.  She is unprofessional and speaks down to people when she is asked to clarify anything. She is not present in the afternoons and goes missing at 2 pm everyday then tells the class to get off at 4 but not tell anyone because she is paying the class till 4:30. The assistant is useless and tells the class that we have to wait until tomorrow to speak to the trainer if we have questions she cannot answer, but the tests and quizzes are mostly in the afternoon so if she cannot answer it is an automatic fail. Why is the trainer not with the class for the full training? If you do not meet the standard of these two people who should go through training themselves because they are a joke, you do not make it. I turned down 2 jobs before settling with Millennia because I felt I would fit here best, what a shame.  I do not recommend for anyone to work here. This place needs a new trainer and program. 

Overall this is considered a good job for the rural location. Decent pay and once inbound training is complete you can make bonus each pay period. All through the reviews from this site and another I see issues with management. I would highly recommend  they provide more in dept training to management and are more strict with the role  (as in someone being suitable for the role). Just recently I emailed over a letter of resignation, as it had become a hostile environment for me. They only had 1 manager for 30 people, so maybe that's why she seemed so disgruntled, agitated and annoyed. As her favorite line was " there are x of you and 1 of me."I never received acknowledgement of my resignation and frankly I didnt expect to, as there are indications that managment is tight knit like a family. This isnt just a disgruntled employee. If you need work, this is definitely a job to consider but be careful with addressing your concerns. Again, this is not to bash the company,  just to raise awareness. In all honesty, I wouldn't have posted this review if I had atleast recieved a response back to acknowledge the email was recieved. I truly felt the environment was becoming hostile for me and with her being the only manager on site, I felt I had no other route to go. Its easier to replace an agent compared to a manager. I am still wishing nothing but good for the company as a whole and although my feedback to the CEO (s) was not acknowledged, I hope that it was  read and
considered.

At first I was excited about the interview process. I did my research, and educated myself about the company. I tried to ignore the negative reviews. But as it turns out they were right. I want to be clear I did not chose to interview. But wanted to tell about the issues I had that made me make this decision. Despite me being in the lobby. 
I want to say that it’s not it’s own building. It’s shared within a warehouse. The location is very misleading and you’ll think you’re at the wrong place, as they share a lot with “auto barn” which nobody made me aware. 
Secondly, getting in touch with the management was difficult when I needed to ask them a question. 
The phone didn’t work correctly on their end. 
It finally dawned on me that this call center was in a warehouse setting, and I was able to see in when I walked in the front doors; (it was supposed to be shut, but wasn’t.) It looked very cheap, and seemed like this place has a extremely high turnover. The cubicles are so small, and I don’t understand how one could work in that space. 
I decided to not waste my time in this place. If you’re an experienced customer service representative, and want the best for yourself- I suggest staying away from here. The negative reviews were right; I was sadly mistaken. 

I have never been more micromanaged in a job before, they even have a camera watching each cubical. one day I went to the bathroom twice and was called into the mangers office for too many bathroom breaks. the pay is pretty good, but no benefits are offered. advancement seemed rare as I was told they were looking for new managers yet their was only 1 manager in that place and one assistant and they had been there for at least a year. also they will lead you to believe it is not collections.....but it is. They want your calls to be the same short length of time regardless of any other details that may arise during a call. For example , it being a collections company ,obviously you are calling clients and dealing with a sensitive subject of money and healthcare. once I had a woman crying and took a little extra time even after trying to use company call closers because I could tell she required my attention, needless to say I was again called in and written up for that that. I was never even really given a chance succeed with this company

I have worked in customer service, higher education, and in retail. These are jobs that work with customers, which at times is stressful, but Management never fully stood with their employees. I cannot stress enough how different it is with Millennia. My supervisor has been wonderful, she never makes me feel incompetent, and will help me to understand my mistakes. Coming from a culture where everything was incorrect and everyone looked to blame someone besides themselves, this company has been God send. 
The hardest part for me is worrying about numbers. I strive to push myself above and beyond and when my numbers don't measure up to others, I worry about my performance. Again, my boss steps in and assures me that my work has purpose and not to judge against others.
My favorite part is that management doesn't hover. If I need her, she is there, but if not I am left to just press into my work, which I love.  

I would not recommend this job to anyone! To explain the hiring process to those wondering.. it was fairly quick. I interviewed on a Friday, received an email on Friday to start on Monday. The questions were fairly easy. Now, My problem was NOT with the hiring process . My problem was with the training teacher. She was rude, would talk over you, & scold you in front of the entire class instead of pulling you to the side. Its a way to talk to others and if you want respect you must first give it. The trainer gave attitude from day 1 as if she was being forced to train us! I just feel like this company could really go places if they acted more professional. I picked up weird vibes when I first got to the Spring Hope location as if this was a scam job. To whomever is thinking about applying. Do not waste your time for $9/hr. Not to mention you will not see your first paycheck for THREE weeks!!  Do NOT let others disrespect you for so little pay. Its not worth it.good luck!

Top Job Titles	Average Salary
Call center representative 14 salaries reported	$12.43 per hour
Specialist 4 salaries reported	$75,000 per year
Research specialist 1 salary reported	$18.00 per hour
Senior graphic designer 3 salaries reported	$75,000 per year
Data analyst 3 salaries reported	$65,000 per year

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