software engineer

trading manager

office administrator

merchant underwriter

event planner

Millennium Systems International


Pros:

Health, Dental, and Vision benefits.

Program is innovative in a way despite the many bugs it has. 

If you are a hourly employee, they can provide ways for you to earn more money if you like the hustle.

Paid vacations and sick days.

Cons:

A lot of miscommunication when it came to explaining what the software can do to their customers. It would create a bad customer and employee experience.

Management would hold you accountable for taking too long while helping clients if the client had a lot of questions. Would rather you rush them off the phone to take more calls, and they keep track of your time. However, they also held you accountable for delivering great customer service which hugely contradicts the first statement.

Clients can email and leave voicemail for assistance on more complex problems. But whoever called in and waited on line always had priority, which would irritate customers often. You were timed on how long you would while reaching out to customers which made customers feel unimportant since this hindered the research and verification process
on their complex inquiries.

Management seemed to lack a certain emotional intelligence required to keep employees happy. If you were taking too long on a phone call, or documenting a call. Or anything really. Management would call you out in front of everyone to see. They had the capability to talk to you directly and find out if you need assistance. 

You were timed on bathroom breaks. Maximum of 10 minutes a day before it was considered against your performance. I understand the logic behind it, however, it was implemented poorly.

They often asked you to help on things you had zero training in instead of transferring to someone that can better help. Which would create a terrible customer and employee experience. It was also a bad sign of time mismanagement.

Some of the senior techs who are supposed to help the lower level techs would often leave the lower level techs without any help. Not answering any questions they had. And this was seen by management, but nothing would be done about it. The senior techs often made the lower level techs feel incompetent, huge lack of emotional intelligence.

Huge lack of professionalism in the support department. Especially among the senior techs.

Summary:

Overall, more cons for my position than there are pros. If you are looking to get into I.T, I would not recommend. Software was innovative. However, bad management and camaraderie always creates a toxic work culture. Hopefully, this is something they can improve on. The CEO would often tell employees to leave a positive review, which actually says more negative than positive if the employee is not genuinely submitting one themselves. 

Keep in mind that I am only speaking from my experience in the support department.  

I have worked at Millennium for over six years.  I started at an entry-level in Support and have been able to advance through multiple roles and feel valued at every level.  During my time with the company, I've come to have an even deeper appreciation for our industry and what we do.  I've had opportunities to advance my career, gain new experiences, help implement new software, develop new processes, and even train/coach employees and our clients!  I believe in the owner's vision and have a great deal of respect for where this company came from, how it was built, and our vision for the future.  

I am lucky to be part of the team and excited for what's to come for the software, the company, and for my career.  I go to work every day excited for what we're doing and what's in our future.  

Our culture is something that's always been important and, while it's evolved as the company has grown, the owner's dedication to keeping the culture true is evident and appreciated.  I have always felt like I can work with people at all levels of the company and all departments; I've never felt like there was some barrier keeping me from having real conversations with other teams or management.  That is very hard to come by.

The work can be hard and constant, but it's rewarding and worth it.  Any job will have it's more challenging days, but I appreciate being able to end even those days (sometimes especially those days!) being satisfied with what we accomplished and going into each new day fresh and motivated.  

If you are motivated, driven, and interested in your job, there simply is no better place to work. At MSI, I find myself surrounded by extremely talented and personable people who enjoy their job and care about the company and team. Motivated people are able to move laterally (if they wish to shift their career as I did) or up as I've seen many times in the course of my 2.5 years here. Management is more than willing to help you in your career, whatever the direction you seek, as long as you show consistent motivation and desire to excel. I find myself learning new skills and solving new problems on a consistent basis.

That being said, if you like an environment where you fade into the background and can skate by with minimal effort, you may feel overwhelmed or out of favor in an environment filled with so much energy and teamwork. Not a corporate environment at all.

Best part of working at MSI is the fact that the owner and management actually care about the staff. I've never heard of anyone being downsized or laid off from MSI even during economic downturns and we've actually taken on more staff during the COVID emergency. On top of that, the product itself is elegant and complex, a joy to work on.

Only thing I would like to see is a better 401k match than current. But such is expected at a mid size company that affords its employees the benefit of such a relaxed, familial atmosphere.

I've been with Millennium for a few years now. I started as a lower level employee. I worked hard and have been promoted a few times since starting here. I am now at a more senior level position, and I can honestly say I have never felt more appreciated and valued at any other company. From starting as a lower level employee, to growing into the position I'm in now, I have never ONCE felt my opinion was invalid. Between lower level management and even upper level management, I have a voice. The family like atmosphere and all of the support I have on a daily basis from my managers and coworkers is something you cannot get at a regular company. Majority of corporate environments often have micro-managing, unhappy employees, and people who abuse their power. The CEO, John Harms, is one of the most humble people I've ever met. The constant internal education keeps the entire company up to date with new feature releases, updates, recurring training, etc. The flexible schedule and comfortable work environment is possibly my favorite thing about this company. I feel blessed every day I get to work at Millennium with all of my incredible coworkers who I consider family.

Fully remote is definitely a perk and training program helps set you up for success. The business support team and direct managers are wonderful to work with, but the director of the department undoes the wonderful team culture they create. She ensures its difficult to leave the department, has very obvious favoritism, and requires you to ask to use the bathroom during your shift. Business Support team is the front line of the software who work so hard to correct and support any mistakes made by other departments only to be met with an extremely low compensation and military like rules. 

If you are looking to get your foot in the door at an SaaS company, I would maybe recommend starting here. Truly if it wasn't for the unfair pay and the unprofessional director, I would recommend. It is a high-call volume job that requires a lot of problem solving and communication skills, but it can be a rewarding job. 

Pay gap between the Owner and CEO to the Managers and Business Support Specialists is concerning. 

Walking in the doors of Millennium for the first time may be intimidating. This is a beautiful building at the end of a large parking lot. You will see several reserved parking spots for some of the more tenured and executive employees. Once you step thru the large glass doors, you will start to feel the vibe. People are friendly and warm and it is obvious management appreciates individuality due to the personalized work spaces. There seems to be a lot of purpose and and excitement throughout the building. The management team are very approachable and genuinely interested in feedback from the staff. There are some nice little perks like bagel Fridays, Summer Fridays, and the CEO throws a big holiday bash at his restaurant. It is cool to work for the most recognizable and awarded company in an industry and Millennium is that company.

This is one of the first smaller companies I have worked for.  There is definitely a curve to fitting in and understanding the flow of the company, but great company to work for once you learn the MSI path. I have worked for very large international companies with over 100,000 employees and you are nothing but a number and rarely noticed.  At MSI you work with all departments and all levels on a daily basis.  There is a respect and professionalism at all times.  There is a freedom to express new ideas and different paths for accomplishing tasks and every idea is considered.  Mostly I like working for MSI for its diversity in both its direction and the associates working there.  

When I got the job I was super excited. Partially because it pertains to the beauty industry along with some IT work which is what I was aiming for. Now after getting started right off the bat this job is stressful before you even get started with taking calls. If you enjoy a fast paced environment. Id say go for it. They are more concerned about numbers than they are customer service. Out of the new hires I trained with I am the only one left. Your team leads are coworkers are amazing they will help anyway then can while you’re in training.
Management on the other hand is awful. They are very straight forward and to the point. They will walk all over you with no regards on how you’re feeling. Working from home is the only blessing that comes with the job. The pay is decent but not enough for the amount of stress you are put under and the expectations you are supposed to meet.

-Management cut short/cancelled new hire training, then threw new hires on to the phones to suffer thru a new software update.  Never even spent a minute on the ticketing systems or even the phone or communication systems.  Then when new hires were slow to adapt to the job after being thrown to the wolves, they were blamed for the companies complete lack of training and preparedness.  This company is a total joke, and is unwilling to take ownership of training new hire employees.  The company flat out never prepared new hire employees and never trained them on their jobs, then criticized and blamed them for not doing their jobs properly.  Complete travesty of a company.

Many days in the support department were non-stop from beginning to end of shift, often with management asking you to take a shorter lunch or skip lunch entirely to help take calls.

The support department is basically treated as the bottom of the barrel in comparison to other departments.

There is no loyalty to the employees. If you work there for 4 weeks, 4 months, 4 years, doesn't matter. If they decide they want you gone, you are gone with little to no explanation and zero chance to defend yourself.

Top Job Titles	Average Salary
Software engineer 5 salaries reported	$106,000 per year
Trading manager 2 salaries reported	$22.50 per hour
Office administrator 1 salary reported	$19.00 per hour
Merchant underwriter 1 salary reported	$50,000 per year
Event planner 1 salary reported	$22.50 per hour

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