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Milliman

My time at Milliman, Inc. was enjoyable.  I was able to learn more about the Accounts Payable/Accounts Receivable process.  I also learned how to achieve upper management's requests by sometimes having to think outside of the box.  A typical day at work would be to go through billable projects with Project Managers, whether it be pre-billing a client for services rendered or direct invoicing of hours that were billed to our clients for their needs.  On top of that, applying payments into the billing system along with following up on past due accounts.  My co-workers were all outstanding, intelligent people.  If I had a question, any one of them would be happy to answer.  Management, or as they were referred to as Equity Principals, were great to work with.  The hardest part of the position was scheduling meetings around a Project Manger's busy schedule.  Often they would be traveling for business purposes, on vacation, or have a busy day of webinars, conference calls, or in office meetings to discuss a clients needs.  Sometimes it would be up until the last minute when those meetings would happen and getting the invoices billed in the billing system or having to work extra hours, something of which I had no problem doing.  The most enjoyable part of the job is just the atmosphere.  I won't say there were not any stressful days but those were far and few between.  Another enjoyable part of the job was just going into work and seeing my colleagues I had developed a personal relationship with.  Talking about what was going on in our personal lives, being there for one another should a passing of a family member occur.  Overall, my experience at Milliman, Inc. was an enjoyable experience.

My experience as an administrative assistant at Milliman was average. It was a very easy job most days. My day usually consisted of editing word documents, collecting receipts for expenses, ordering lunches for meetings, scheduling travel and appointments for staff and some other miscellaneous tasks. However, there is zero room for growth for administrative staff.  Little to no notice is given when you have to stay late to finish a project because the team waited until end of the day to complete it. Some of the staff is very arrogant, unfriendly and look down on admin staff. Some staff treated myself as merely a janitor... asking me to clean the kitchen, complaining if we were out of specific drinks/snacks and asking me to attend to the dirty bathrooms. "Learned helplessness" is the best way I could describe this behavior. Milliman was a very toxic place to be some days. Other admins are catty and shove undesirable tasks to the youngest admin. Don't question the status quo. 
The straw that broke the camel's back was when I was told that I needed to train the staff on the new database implementation. My salary was not commensurate to take on that task and I received little to no support from anyone besides our Accounting Manager (also not her job to do this implementation and training). I voiced my concerns over and over to corporate and our internal shareholders on the system errors, lack of staff engagement/participation and my ever-growing workload. I was not met with any sort of compromise. This seems to be a fantastic place to work if you are an Actuary or Consultant, but I would not recommend Milliman to an Administrative Assistant. 

Milliman provides competitive compensation and benefits package and treats their employees with utmost respect and integrity.  Since Milliman is structured as a consulting environment catering to clients, our budgeted working time must be met consistently and efficiently.  Working in Retirement Benefits, you find that the most challenging aspects are keeping up with the learning curves while improving speed and efficiency.  Attention to details could not be emphasized further. 

Though there is a steep learning curve, management and team members provided patience, time, and courtesy to walk me through the ropes so that I can be independent.  There was strong focus on the development of my skills in key actuarial tasks such as measuring impact on liability via scenario tests/projections, synthesis of data, developing actuarial assumptions through demographic/trend observations and much more.

Though I've learned a great a deal and work in a great setting, the consulting aspect of the benefits department can dig into your time outside of work.  It is not uncommon to find myself working a few hours past 5 or coming in on Saturday/Sunday to complete work.  This is great for those who enjoy the challenge, but it makes things difficult when studying for exams.  Understandably so, priority goes to client deadlines/work over credentials.  Demographically speaking, our department currently has a few analysts with exams, myself included.

This company does some of the most interesting projects in the healthcare space.  There are little office politics, but you are gauged on one key metric: billable hours (and also adherence to budgets for consultants.) The hours are highly variable so it's easy to experience burnout. One week you might be working 80 hours a week and next week you have nothing to do (which hurts your year-end bonus calculated based on cumulative hours.) People are highly intelligent and hardworking, so this is not a problem for some.
Some managers with unrealistically high expectations are challenging to work under. The lucky ones build rapport with good managers or carve their own business. 
EPs make nearly all impactful decisions and have considerable power over your success. They also are very focused on profits, so you have to prove your value by making as much margin for them as possible. Tenure also plays an immense role and often receives the most projects. The keys to success are to do what they do and think how they think. If you fall outside of their norm in progress or workload, you will be cut out of projects quickly. 

I've worked at Milliman for over two years and while my time here has not been all bad, it's definitely been a step back in my career. I came into Milliman with a strong portfolio and with some sort of plan in mind for where I wanted my career to go. I was burned out from my last job, which was highly creative, but had little reward or places to grow. I was looking forward to a little brain break and I got what I asked for.

I learned pretty quickly that the designers here are pretty much production designers. There is very little creative thought that goes into our daily jobs. When we do decide to flex our creative skills, we're quickly shot down by a team leader who has no design or creative background. This person is the queen of micro-managing. I don't want to be too dramatic, but it's pretty soul crushing. I need something that will work those creative muscles more often and is more creatively satisfying. 

With all that said, the perks are that you have a flexible work schedule and everyone in the office is pretty nice. Cons, they will never hire on a full-time designer because they are uber budget conscious.

Handle various of different tasks from reviewing: new pension payment, or payment changes, or address/direct deposit/Fed & State tax updating, or perform monthly payment reconciliations, or review and authorize communication with participants of 28 clients..etc. The day is field with so many tasks so it flies very quick.
From my daily work I have gained an extensive knowledge in pension administration for a full spectrum of pension plans such as: financial, government, union, education, and nonprofit organization.
Work with vary diverse culture co-workers and have learned a lot about different cultures.
I would say the hardest part of the job is when you have a participant that is in need for the payment immediately but we are not able to process since he/she has not returned everything or time wise we have to follow business guideline processing.
I would say the most enjoyable part of the job is helping participants, making sure they receive what they have worked for and the diversity of daily tasks, learning new things everyday and enjoying the people I work with.

In facilities I serviced over 450 employees with only a crew of 3. 5 people if you include the receptionist and the Mail Clerk. You learn a lot about the ins and outs of the corporate world, including the politics and personalities that may go along with it. My team worked well together, because we all knew what the job can be like at times, which allowed a bond to form with an understanding that we are all in it together. The hardest part of the job could be the internal clients at times. They do not see what all goes into the job, and will at times neglect the work you do because they may only care about what they need done at that time. Which could be work that may go unnoticed or unappreciated. The most enjoyable part of the job is looking at the finished product. Because you are the only one who knows what all went into getting the project completed, you will be the most pleased with the finished product and a job well done.

Towards the end of my career with Milliman, the entrepreneurial approach to solutions become unscalable for the workload.  Business decisions were being made without consideration of the workforce capacity causing a lot of extra work.  In my earlier career with Milliman, ideas were welcome and encouraged, and even implemented solutions for better business practices. 

However, once our Equity Principal was voted out in what I presume to be a personal political struggle, management became more machiavellian in their approach and began to restructure.  Ideas were no longer welcome, and operation deficiencies become more and more evident.

I truly appreciate the time spent with Milliman and many of the people I have considered mentors.  The company as a whole is a wonderful place to work.  My personal experience with a select few has tainted my perception of how Milliman claims to be a family unit.

I provided human resources support to this satellite office and managed all office administration including: phone system, office facilities management, filing system, office equipment, and office supplies. I composed correspondence, edited proposals and presentations. I prepared documentation for audit. I planned the office's relocation and also selected interior decor and furniture for the new office suite. I managed the executive calendar, planned travel and staff events. A typical day at work would be a combination of all of the items I listed above. I learned that managing an office is a task that suits me very well and I didn't find that there were challenges I couldn't handle. My co-workers were very intelligent and respectful. The most enjoyable parts of this job were having many responsibilities, good salary, working in a beautiful office with easy going, professional colleagues.

Working here has been a very positive experience overall. One of the biggest benefits is the flexible hours, which make it much easier to balance work with personal life. The management team at our practice is supportive, approachable, and truly committed to creating a good environment for both employees and clients. I’ve also appreciated how open the company is to new ideas and innovation. There’s a constant effort to find better, more efficient ways to get things done, which makes you feel like your input matters and that the organization is always moving forward. Another important thing to know is that practices are individually owned and operated, so each branch can be a little different depending on the management and team in place. Overall, though, it’s a great company to work for if you value flexibility, supportive leadership, and being part of an organization that embraces growth and improvement.

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