therapist

mental health technician

intake counselor

Millwood-Hospital

This hospital is the most unsafe, dirty, dangerous, and incompetent place I have ever worked. This place does not care about the patients or their safety, but only the money they receive! I have never seen a place admit people when they don't even have beds available. They have patients sleeping in a seclusion room because it has a bed and toilet, so it can be considered a room... Disgusting!! That room could be needed at any time and then the pt would be removed out of their "room" while they are trying to sleep to put a pt that is dangerous to themselves or others for however long it takes them to become safe, can be 2 hours or more and the patient that is also paying to be at this facility is forced to sit in a chair in a day area or sleep in a chair until their "room" becomes available! There has also been multiple occasions where a pt doesn't have a room and must sleep in the day area when the seclusion room is already taken... What a joke! There is never enough staff! This place is unsafe!! It is not safe for your license or your patients and their safety! If u actually care about your patients which you should do not be a part of this atrocious facility! Children are admitted to this facility and the staff is so short and regardless of who you tell as far as management they won't and can't help you and don't have anyone to send to help because their is no one because most people with any type of heart and brain wouldn't be a part of such a place any longer than they had too! Supervisors have less degrees and experience than some nurses under them and have no clue what they are talking about. They tell nurses to things even when they obviously have no idea what they are talking about and they are wrong!! If you care about your license and people you care for... STAY AWAY!

Work-life balance
Work-life balance at Millwood Hospital is  slim to none. Management mainly cares about you getting your work done and getting as many patients admitted as possible and if census get too low (usually under 90), they can call you off and you have to use your PTO with leaves you with less PTO when you actually want to take time off. Also, when census is high, they can put up to 30 something people in your unit and you're expected to do everything without much help and may have to stay late often.

Pay & benefits
My pay and benefits at Millwood Hospital were not good at all and staff is not compensated fairly. Therapists are expected to do everything, including case management, family sessions, group therapy, discharge planning, and discharges all in one day without any extra help most of the time and therapists are being payed as low as $48,000 for salary. They also make it hard for you to get a raise.

Management
In general, managers at Millwood Hospital don't care about the well-being of their employees and only care about corporate policy and getting as many admissions as possible even if they are understaffed. Managers will also put their work on staff under them and will avoid adding more work on to themselves if possible. Some managers also play favorites and will not enforce the rules as needed and let staff get away with things, especially if the hospital is understaffed.

Overall
My experience working at Millwood Hospital was a great learning experience and taught me to handle all kinds of different tasks at once in addition to all the stress, but they don't pay well and management needs to improve a lot and they need to be replaced with people who will actually do their job and are good at their job.

I appreciated working with the clients and the supportive staff, especially the director who hired me. The role offered valuable experience, but training focused on inpatient work even though I was hired for outpatient, which made the learning curve steep.
The workload was intense, and I often had to prioritize tasks, sometimes falling behind. When I started to get a system in place, the work shifted and I frequently had to handle urgent issues, making consistency difficult. We didn’t have a set curriculum, so I had to create my own materials while managing outdated documentation systems. I also paid for health benefits that I never received.
When a new director took over, my position was ultimately terminated. While I understand their decision, I feel I didn’t have the full opportunity to demonstrate my skills. Despite the challenges, I’m grateful for the experience and the clients I worked with.

This place is a masterclass in witnessing unethical behavior in the behavioral health industry. They will admit literally anyone to boost their census numbers, and they refuse to discharge aggressive patients, those who are developmentally inappropriate, or too acute for outpatient services. Since I started working here, I've seen children crammed into overcrowded groups, restrained, and I've even been encouraged to "fluff" notes to extend patients' stays for financial gain.

Clinical staff are left hanging with zero support. Therapists are expected to manage behaviors, provide therapy, document excessive amounts, file paperwork, conduct family sessions, and keep all charts up to date—all at once. Meanwhile, management gossips and loafs around while the workload on clinicians keeps mounting.

This center is more interested in packing in as many bodies as possible, regardless of appropriateness, just to make more money. Patient care and providing a safe space for children are clearly not priorities here. Avoid working here and definitely do not send your children here.

What is the best part of working at the company?
I was a driver. The best part was it was never the same experience twice from day to day.

What is the most stressful part about working at the company?
Again, I was a driver. Some passengers needed more attention than a driver could safely offer. At times, it could be distracting from keeping eyes on the road.

What is the work environment and culture like at the company?
Professional, but relaxed. Everyone is respectful, polite and courteous.

What is a typical day like for you at the company?
Morning-Pick up route sheet/info and keys, pre-check vehicle, drive to destinations picking up passengers, deliver passengers to facility, post-check vehicle, return keys, stay at facility to perform any available assistance needed (optional) or clock out for midday break.

Afternoon-Pick up route sheet/info and keys, pre-check vehicle, load passengers, drive to destinations dropping passengers off, return to facility, post-check vehicle, drop off keys and clock out.

Working at a mental health hospital was a great experience for me. I had the opportunity to work closely with nurses and doctors, learn from their expertise and provide care to patients. The best part of my job was connecting with different agencies for referral, as it allowed me to expand my knowledge and resources for patient care.

However, the unrealistic expectations set by management were a challenge. The workload was often overwhelming and there were times when it felt like there were not enough resources to properly address the needs of all patients. This could be stressful and overwhelming for the staff, but we always managed to find a way to provide the best care possible.

Overall, my experience at the mental health hospital was rewarding and fulfilling. I learned a lot and was able to make a positive impact on the lives of patients. Despite the challenges, I would recommend this job to anyone who is passionate about mental health and wants to make a difference in the lives of others.

I am an Analyst at Millwood Hospital, and so far, my experience has been an interesting one. my manager is absolutely fantastic! During my interview she expressed how important work/life balance is to her and that my family comes first. As a working mom this is huge, and true to her word I have had the flexibility I need to thrive at work and be present at home.

Orientation was a bit precarious, as the hospital was going through a shift in HR management at the time I started. However, since I have been here the HR department has settled, and recent orientations seem to have gone much smoother.

I cannot speak to the work culture for the medical staff here, but the culture in my office has been very relaxing and friendly. My favorite part about my job is that there is absolutely no micromanagement! So long as I am doing what needs to be done, I am recognized for my work and appreciated for it.

I learned I never want to work in a place where I always have to be looking for someone in charge. Rules change everyday. No one to enforce them or ask why or what. Go look for someone in the "Administrative" hallway only to find a bunch of cackling women eating in their offices doing who knows what? We are always short staffed and then our manager isn't even there. I don't think I've ever even seen the CEO or any of our "leaders" on the unit. No wonder they are having so much fun while we are struggling. I love working in this field and helping patients but I will find another facility to work at.

Sadly psychiatic hospitals will forever be at the mercy of the bottom line. Millwood, or lovingly known as 'Millhood', has great intentions, good staff, but limited potential to achieve its full potential. Money in this society forever drives sick care, and mental health is at the forefront of the train.
I think that much of the staff desires to do better, but cannot because of monetary constraints. One has to find a way to do more with little to nothing. Patient care, safety, and continuity gets placed on the back burner and it is just simply the nature of the business. I cannot say that Millwood itself is the problem so much as it is the industry. Unfortunately they will lose good people, and the patients will pay the price.

This was my second time working for Millwood. The first was 19 years ago as a new grad. 
This go-round, not a lot changed. 
The ratios are unsafe. The nurses were not able to delegate to the techs because there was no back up from leadership. Most of the leadership actually quit during my time there. 
The culture was toxic. Staff was overworked. Departments were always at war with one another. Always pointing fingers and hateful words. 
Intake was forced to take patients that weren’t appropriate and then the units would get angry at intake for accepting inappropriate patients. Never ending horrible cycle. 
The best part was I was able to pick my schedule and I only worked there a few months. 

Top Job Titles	Average Salary
Therapist 3 salaries reported	$61,667 per year
Mental health technician 4 salaries reported	$16.42 per hour
Intake counselor 1 salary reported	$62,900 per year

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