behavior technician

therapist

customer experience specialist

medical receptionist

psychiatric nurse

Mind-24--7

This is a new company and growing fast. Many things are being done to improve what might be lacking. What isn't lacking is the care for employees. We have a good balance of work and home life. As a therapist, I work three days a week for 12 hours each. I enjoy my four days off weekly. 

My manager shows appreciation for my work. I hear positive comments and recently I received a little thank you card with a $10 Starbucks Card. How nice was that? And work is flexible. If I need a day off there have been times where they let me flex it for another day. PTO is good and builds fast. 

The clients we serve are treated well. There are no vending machines in the building, everyone employee or clients/families is offered a snack and beverage. EMS comes to our building daily bringing patients. The EMS have full access to our well stocked break area designed for them. 

If I need help, I have good support from coworkers and managers. The employees I work with work collaboratively. No one is above anyone else. We work as a team. 

We have good training for employees. This is important for the work we do. When it came to my renewal of license, the training counted for my CEU's. 

The pay is very good and so are the benefits. Coming to this agency I had a $5,000 pay increase from my last employment. My last employment I felt paid me very well. So imagine how I feel now with that big of a raise. 

Is Mind 24-7 perfect? Nope. A lot of construction going on and a lot of things need figured out. But we are not stagnant. We are growing and developing. As an employee I have a lot of say and my input is accepted. Many changes have come for the better because employees are listened to. 

I love it here and what we do to help kids and adults in crisis is amazing. 

Working for MIND 24-7 this past year has shown me that there are companies that care about their employees. In my 35 years of experience working in Behavioral Health, I have not come across a company like this. MIND 24-7 provides free of charge snacks and drinks not only to those who are seeking services but also to its employees. Compensation and benefits that MIND 24-7 provides is competitive with other organizations in Behavioral Health, and with today’s economy this has a huge impact on employees and creates a happy, healthy work environment for everyone. Not every company will encourage employees to support and get involved in community awareness outside of work. MIND 24-7 employees are not hesitant to volunteer their time to help with charities and organizations. When attending these events there is great camaraderie with the group, unlike any experience I have had. There is an open door with the CEO who is always looking for ways to improve our services and is always open to fresh new ideals. I can continue to point out so many good things that I enjoy about working for MIND24-7, and as I think of all the good, I haven’t been able to say there is one thing I don’t like about working here.

Typical day -
Check in patients who are in crisis, or need medication refills. Get no support from management. ( you will never see a manager do anything to help day to day operations, except watch cameras and gossip about employees and patient situations in the back office that all managers hide in). Also, this company is very much doing shady billing and practices to overcharge AHCCCS insurance( will be reported again). 

Workplace culture: Extremely toxic, Nepotism runs rampant at this company and it shows. If you have safety concerns for yourself, co-workers, and patients above all you will be retaliated against, and go through a final warning, and performance improvement plan, then let go. 

The hardest part of this job: is the workplace itself. Again very poor leadership who run away very hard working Providers, Nurses, Techs, and Intake staff. 

There is nothing enjoyable about this job,  stay far away.  You will not be gaining any experience from this company or growth while you work at mind 24-7. 


When I first got the position at Mind 24/7 I was extremely happy but little did I know that I was set up for failure from the beginning. I was the first in the new role as financial counselor and not even my manager really had my job descriptions laid out. I kept getting additional job duties almost daily. By the time management figured out what their expectations were for my position they already had someone else lined up to take over. Then they post online about this person and start praising her as if she was the one working her butt off for the last 6 months. I never even got acknowledged for the role or for any of my hard work and dedication that I had for Mind 24/7. In the end I was very hurt and devastated. My manager told me upon my termination of employment that she would keep me rehireable however, that's not the case because I've applied multiple times since then and I keep getting turned down.

MIND 24-7 is a company that truly values its employees, fostering a culture of support, growth, and collaboration. From day one, I felt welcomed and appreciated by my colleagues and superiors. The management team is approachable, open to suggestions, and genuinely interested in the well-being of their employees.

The leadership at MIND 24-7 sets a remarkable example for all employees. They lead with empathy, transparency, and integrity, which fosters a sense of trust and loyalty among the workforce. I have always felt heard and respected, knowing that my opinions and contributions matter.

Furthermore, the company's dedication to making a positive impact on society is truly inspiring. MIND 24-7 actively engages in various charitable activities and initiatives, making a difference in the community we serve. Being part of an organization that values social responsibility makes me proud to be associated with MIND 24-7.

I was so excited to start att Mind 24-7. However, within the first 2 weeks working after orientation, I was sent to a different clinical site, and left to manage patient care as a provider in their largest crisis unit by myself due to staffing issues. The facility is constantly low on nurses and provider staffing. There is a complete lack of support by management for the nurses and providers including minimal direct interaction. The entire time I worked there, I met the provider supervisors exactly once at that was at NEO. I never once met a medical director.  I also mare the cardinal mistake of getting sick once leading to serious chastisement as though I could plan illness. 

Mind 24-7 has a very welcoming environment, everyone is friendly and very helpful. I have felt that I have been able to use my lifetime of experience and that I am respected for that experience. My supervisor has gone over and above in training me and making me feel very welcome and a part of the Talent Team. The company has very good benefits and for those that are hard workers there are more opportunities .Our CEO is very outgoing and cares about the employees as well as the patients. I love working for a company that helps people, I feel like Mind 24-7 is making a big difference in people lives.

Unfortunately this company seems great at first glance. They say all the right things about changing the world, provide free food for employees and pretend to be amazing leaders. Definitely not the case. The leadership - or should I say - lack of leadership within the founder team - is very sad. They have fired everyone on the leadership team that tried to make them better because they do not know how to be leaders or communicate effectively. They keep the sheep who do not challenge or try to improve the culture. Concept for the business is pretty good, but the investors should look at who is at the helm of this company and make some changes before more damage is done as far as reputation goes in the community.

I love what I do but management tie your hands and as a clinical staff you do not have a say in making clinical decisions and I find this detrimental Admin on call is nonclinical and often over turn decisions made by nursing and provider. They do not pay you for PTO hrs accrued if they fire you or you resign it’s like those hours are free labor for them the ideas they have for providing services is great but until they put people in the right positions with knowledge of what they are doing the company will not succeed. They do not advertise their management open positions so others can apply they just insert their friend into the spot pure nepotism 

Unfortunately upper management and executive management will not be transparent. The company says they are not in if for the money however they are. They have leadership that will manipulate you and then tell you, "you need to prove to the company your worth". Many of the management come from other facilities that struggled and they are taking the same culture. If you are able to ignore the toxic lies great, or if you are a Provider you are more protected. Entry level positions, do not be surprised if they take your worth for granted. They talk all the time about being able to replace BHT's or CM's. They may not like the feedback but it is honest feedback.  

Top Job Titles	Average Salary
Behavior technician 1 salary reported	$21.50 per hour
Therapist 1 salary reported	$45.00 per hour
Customer experience specialist 3 salaries reported	$19.33 per hour
Medical receptionist 5 salaries reported	$19.50 per hour
Psychiatric nurse 3 salaries reported	$46.00 per hour

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