mental health therapist

psychiatric-mental health nurse practitioner

mental health technician

psychiatric nurse practitioner

clinical supervisor

Mindful Therapy Group

Buckle Up. Below you will find a thorough, long, and honest review on my experience working as a Provider Support Specialist (PSS) at Mindful Therapy Group. Here are some examples on how awful it is to work as a PSS for Mindful Therapy Group:

Example A:  I worked here Monday-Friday usually, around 36 hours per week. One Saturday morning I woke up to 3 missed calls and voicemails at 6 AM from my manager begging me to come into work. It was the most unprofessional thing I have ever seen a manager do. I explained to them that following Monday that I was sleeping and had not expected to be called into work like that. The manager proceeded to guilt trip me and ask me questions like "why aren't you flexible anymore?" and then said "everyone has plans on a Saturday, you couldn't just come in for this one Saturday?"  ANYTHING to try to manipulate the situation to where it looked like it was my fault for not coming in on a Saturday morning when I was not scheduled. I was absolutely appalled. If I am not scheduled, why the heck would I be up at 6 AM on a Saturday like that to answer that kind of call? Then it was MY FAULT because I didn't answer or show up? What??

Example B: If you make a mistake, the managers will harass you about it. Whenever I made a mistake, the next thing I knew, I was having several meetings all week long with my managers hearing them talk about how "disappointed" they were in me. Then after the meetings, the manager would call me every couple of hours each day to "check in" on me and harass me with more intense questions and conversations about my error. They use slack, so I was also constantly getting direct messages from my manager too reminding me of my mistakes. They use very rigid and negative language when trying to notify you of any errors that need to be addressed. Again, they have absolutely no regard for your own mental health as an employee. There is a right way to discuss these types of things, but Mindful Therapy Group will just blatantly tell you how awful you are to your face. I have seen several other people cry and get upset at work. Truly, a stressful and toxic work environment. All thanks to the managers. 

Example C: Covid-19. When Covid ramped up, we switched to telehealth appointments. Mindful Therapy Group decided that it was best to push collections right in the middle of a global pandemic. As a PSS, you WILL be expected to do billing work even though we have a designated billing team. This is not a normal practice and does not make any sense. The worst part is that our clients are aware of this and talk about how this is not normal. Our clients would constantly say things like "why can't I just talk with your billing department about my balance? Isn't that what they are for?". Only then for the billing team to not answer the phone when we try to transfer them. These clients have common sense, Mindful Therapy Group does not. So, they made us spend the majority of our days calling clients to collect on their balances owed. We got screamed at by clients saying things exactly as we all expected them to say "I lost my job and you are calling me about my balance right now?" "How could you call me like this in a pandemic?" or sometimes, people would just simply hang up. I felt disgusted as an employee each time I called a client to collect their balance. This was truly my turning point in what made me decide to leave. Mindful Therapy Group doesn't actually care about their clients either. Just the dollar bills! We would get several clients each month who would email us asking to cancel their account and services with us because we are so money hungry. They were not wrong unfortunately and I had a very hard time backing up the own company I worked for. We also had meetings each week with upper management going over collections. They seriously became obsessed with pushing collections as a company. I remember in one of those meetings, a manager said "The poor performance we have been seeing is kind of surprising since 30% of the world is unemployed right now due to covid. You would think you all would want to keep your jobs." Several coworkers shared with me how disgusted they were by this statement. Just another day at MTG! 

Example D: EXTREMELY high turnover. I have never worked in such an environment where the turnover was this bad. There were multiple instances of people walking out on the job during their TRAINING shift. One girl at another location left on the spot two hours into her second shift. I don't even think I made it past 5 months when I became the most senior PSS at my location. That is truly awful and a true reflection on how chaotic, disorganized, and toxic the Mindful Therapy Group work environment is. 

Example E: Constant scheduling errors. Our intake team has placement goals for new clients they have to meet each day. This in return means constant scheduling errors. They feel so pressured each day by the CEO to meet their numbers that they will match clients with therapists that may not either take their insurance or be qualified enough to handle whatever issue or medical condition the client may have. Then when the new clients show up to the office for their appointment and we (the PSS) have to tell the client we have to cancel their appointment due to the intake team error, they have an absolute meltdown (rightfully so) and the PSS staff are the ones who get to feel the clients wrath for it. This is also what made me realize how garbage this job is.  

Example F: As if I haven't already given you enough examples as to why you should run far far away from this place, this will be my last one. When I was about 3 or 4 months into this job, my manager came up to me and asked me to write a 5 star review on the website for indeed because they want to "attract quality candidates". She literally specifically asked for a 5 star review. All of these employees that came on here to write these reviews were all asked to do so. No one here actually likes their job which means little to no support for anyone because no one wants to help or do anything, let alone actually be there. I had so many employees from other locations talk to me about how much they actually hate it. They were just good at hiding it. Please trust me in the fact that these 5 star reviews are NOT GENUINE whatsoever. 

With all the bad things I have discussed above, I will say one good thing. The providers and other PSS staff members are all very sweet people with good hearts. The management and upper management are the ones who make the job miserable and unbearable. They are running a clown show. Employee turnover was bad enough, but right before I left, we were also starting to see an increase in provider turnover as well. I had several other providers explain to me how they couldn't wait until their contracts ended and also said many other bad things about the company. 

So now that you know what I went through, to makes things worse, I was only making $18 per hour. I was barely making a "living" with this job. I now work as a delivery driver for a local restaurant and I am making much more money than I ever did at Mindful Therapy Group. Save yourself the trouble and DO NOT WORK HERE. The stress and constant incompetence this company displays will make you depressed. You will be happier working at a place like Target, costco, walmart, etc. Heck you would probably even be happier working at a McDonalds or something. I have never experienced a workplace as bad as this, hence the need for me to write a lengthy and intense review. This place is simply not worth your time, energy, or efforts. Seek employment elsewhere! 

This is my fourth month working as a Mental Health Counselor Associate in partnership with Mindful Therapy Group (MTG), and I can confidently say that MTG is the best solution for clinicians seeking to expand their business or open their own private practice. Their innovative and highly functional business model has transformed the landscape of mental health services, creating unparalleled opportunities for providers while addressing critical needs in community and public health.

For clinicians aspiring to own a private practice or grow their existing one, MTG offers a seamless, supportive, and empowering partnership. The model is designed to remove the barriers and complexities traditionally associated with private practice ownership. With MTG, clinicians gain access to comprehensive tools, resources, and administrative support, enabling them to focus entirely on their clients while benefiting from increased financial growth and professional autonomy.

One of the standout features of MTG is their dedication to fostering a truly collaborative and inclusive environment. The onboarding process is welcoming and efficient, with highly supportive teams and case managers ensuring a smooth transition for new providers. The diverse and compassionate office personnel embody the core values of mental health care, creating an atmosphere where both clients and clinicians feel valued and supported.

MTG’s business model is not only functional but also transformative. By partnering with MTG, clinicians can double their income while benefiting from a host of incentives, including the ability to own and operate a PLLC with confidence and ease. This model represents a win-win for both providers and the communities they serve, as it empowers clinicians to expand their reach and provide quality care to more individuals in need.

The impact of MTG extends beyond the providers themselves—it plays a pivotal role in advancing community and public health. By streamlining access to mental health services and enabling clinicians to grow their practices sustainably, MTG addresses the increasing demand for mental health care in a way that benefits everyone involved. It’s a true solution for today’s challenges in the mental health sector.

I am deeply privileged to work in such a supportive and forward-thinking environment. MTG is not just a business model—it’s a catalyst for success and meaningful change. For any clinician seeking to grow their practice, increase their income, or achieve their dream of owning a private practice, MTG is the best partner you could ask for. I wholeheartedly recommend MTG to any passionate provider looking to make a lasting impact in the field.

As an associate therapist, starting at Mindful was great. I was able to take several insurances through their supervisors and begin growing my own private practice. I was introduced to helpful people who work at Mindful who were all invested in my growth as a professional and supported me to build it out in the ways I wanted. I never felt pressured some anyone to take on more clients when I didn't want to or to perform my job in ways I didn't think were right or preferable to me. 

Even though I'm my own business owner contracted with Mindful, I never feel truly on my own. The staff at Mindful are all very knowledgeable and are available to answer any questions about how to run the business even if it isn't necessarily their job to do it for me. 

I make enough money to live comfortably given my lifestyle. I believe my contract disallows me from discussing specific numbers, but the percentage that Mindful takes from my session fee seems fair for all the services that they provide. There are ways to lower their cut allowed within the contract, but understand that they do take a share of your fee. 

I heard about Mindful from another therapist who told me great things about the job. I decided to sign up with them and when it came to sign my contract I found that some things were different for me than they were for the clinician I spoke to. Know this going in -- contracts can change and they do seem to change over time. Some clinicians have different terms, payment structures, etc. They aren't wildly different, but if you're speaking with a clinician who currently works with them know you may not get the same contract as them when you're ready to sign. I don't feel their contract is unfair, but it is worth noting that they can and do change over time.

I feel that my contract is very pro-clinician in that I am allowed a lot of freedoms that other contracted therapists are not. I can't go into details, but from others in the field I've talked to, it's a generous contract that does not wish to impose arbitrary limitations on you. You will have to pay your own taxes around tax season and you will need to seek out your own insurance if you are working as a contracted therapist.

I found it difficult to be a 1099 employee.  You need to be prepared to set aside 25% of your earnings, and retirement if you want it. It also costs a monthly amount for all of the office work, billing people do for you.  I wanted to find a W2 job, but they were strict about my breaking the 3 year contract and it was far too expensive to leave early.  Thousands if not tens of thousands of dollars, depending on when you want to leave.
I did not like that they treat you like you have "your own practice. "  You're an employee and they take the average amount of what you make, for Their business/practice.  It's not really "yours."  They're still taking a (average) percentage of your income, because it's their business. 
I do like that they're very flexible and friendly, helpful people to work with.  Although, there are no real consulting opportunities here, which I think would be helpful, perhaps they've added them by now.  Another thing, compared to where I work now, they do try harder to choose the appropriate clients for you.. when you add your foci and what types of client issues you treat, they do try harder to match you. 
You pay for your own advertising basically (Psychology Today), all of your own insurances, licenses..etc (because it's your practice, right)?  No benefits, of course, or 401K.  Need to keep in mind, that it costs an extra $8,000 in taxes, annually,  to have your own small business.. straight up, as well as the 21-25% you have to pay on your income.  
Not sure about upward mobility.. I was just trying to make it through my three years. 
I am just not the right person for a 1099, strict contract job., with a lot of taxes owed, a lot of expenses, and no retirement etc.  I didn't choose properly, and that's largely my fault.
In a sense you work independently, you are treated as an employee, but you still have all the responsibilities of owning your own small business and are responsible for all that entails.. business licenses, insurances, 8K in annual taxes, setting aside retirement and income tax, paying your own insurance.  
If these parameters work for you, then it is a good place to work, but be forewarned, if it doesn't work for you, you are stuck in a long contract.

I really wanted to like this job. The billing department is one of the best departments to work in, thanks to a supportive leadership team that wants to see you grow and get promoted. Coworkers tend to be really helpful and kind people. But there’s a lot of negatives that make it difficult to work here.

The pressure to stand out and perform is high. They pay entry-level wages but expect advanced excel skills, data analysis and process improvements. There’s an overwhelming amount of feedback given so I almost always left work feeling like I failed, even while working extremely hard and providing advanced data analysis for low wages. The last week of the month is usually extremely stressful due to overly-high financial goals for the company. The company has seriously struggled to meet their goals for the last several months, but they continue to set them arbitrarily high. This may make it sound like the company is failing, but that’s definitely not true. COVID was the best thing to happen to this company and it is extremely profitable.

It doesn’t feel like the company wants its employees to share in that success, however. Most comparable office jobs offer 6-8 paid holidays per year. Mindful offers zero (not even Christmas). You don’t get paid time-and-a-half for working holidays either. The combined vacation/sick time also seems low for the area at only 12 days. Most jobs I’ve had offer 2 weeks of sick time plus 2 weeks of vacation. Schedules are somewhat flexible for appointments which is nice. The company isn’t very forthcoming about any of that before you’re hired though which is frustrating. Additionally, when I was hired, I was promised a $1 raise after 90 days. As I approached the 90 day mark, they told me they couldn’t follow through on my raise, but they’re starting to offer a hiring bonus instead (which I wasn’t eligible for). The medical benefits are also below average, with both available plans having relatively high deductibles of $1k or more.

I moved to WA from MO in February of 2023, and I had such a hard time finding a job that I thought I would truly enjoy. My best friend started working at one of Mindful's locations and had nothing but good things to say, so I decided to see if I would feel the same. I started working at Mindful in July of 2023, and I'm so happy that I took that leap of faith. I was honestly scared to work here at first. This is the first job I've had that is more on the professional side. Looking back on it now, there was no reason to be scared or intimidated. For me to say that everyone here is beyond kind and understanding is an understatement. I had absolutely no idea what I was doing when I first started my position at Mindful. I asked so many questions all the time and no one ever got frustrated with me or made me feel less than. I now feel confident enough in my job to work from home, and this is because I received such supportive training from my leads and coworkers. This is also a drama free zone. Not once have I heard rumors going around or seen anyone talking behind anyone else's back. It's actually amazing to see this because there has always been some sort of toxicity at any other job I've had in the past. This is a good example of how well management keeps up with any negativity that comes into the office, and I don't know how they've done it. Not only is this an inclusive, warm, and inviting place with many friendly people, but this is also a rewarding job. It feels amazing to be able to help our clients find providers that fit their needs. No, not all of them work out, but that's not the point. Knowing that I've helped make even one person's life easier is more than rewarding. If you're thinking about working at Mindful Therapy Group, please do not be scared to give it a try. Mindful has helped me grow in ways that excite me for the future. I am very thankful for this company giving me a chance and being patient with me. I am finally figuring out where I would like to be in the future, and I think Mindful has played a part in helping me realize it. 

My experience with Mindful Therapy Group has been a positive one as well as a journey of growth. I originally came from a customer service background yeah and I know like it took a good amount of time to reorient and reframe my approach away from some of my people pleasing tendencies that in exchange for a more confident and empowered view around boundaries and setting expectations with people. And then do that mindful has given me the tools to be able to succeed in my role as well as the invitation to fail so that I can learn and grow from that. 

The Account Management Role is provider centric focused on developing relationships, understanding their motivations, and at times navigating difficult conversations in the name of seeing them successful long term. I have gained not only confidence to be able to show up for the value of the company, and myself in the day to day, but also outside of work in my own life. The culture is strong on feedback which is an investment into each and every employee toward the places that they can individually grow. Management has a keen eye on staff development and is often in the trenches with us to help solve issues. the line that surprised me the most was "Close the computer and go home, don't open it until tomorrow" telling me that my long term sustainability was cared for.

I’d say the hardest part of the job for myself was, and still is, the inner growth that takes place and getting comfortable with failure. I felt shame in the past when something didn’t work out the way I wanted it to and the need for myself to be perfect and hustle for my worth. Here, a successful employee has the humility to be able to take feedback but also the grace given when there is learning taking place. Aside from the operational side, the group celebrates birthdays, handwritten cards, and does bigger fun events for staff. 


The burden of not receiving any benefits while supplying an administrative company 30%, and now asking 35%, of commission on income feels at times not worth the level of support MTG is actually offering. Many of the steps they do not provide management on related to taxes and fees and other costs, while still finding reasons to charge you monthly for the online telehealth software or scheduling in office time. I have asked for scheduling and outreach support to clients only to be met with resistance and the suggestion that I would get better results reaching out to my clients directly. It is a wasted effort and a resistance to applying the services and support MTG claims it is enthusiastic and passionate about providing. It has left me feeling as though there has been more work created for me to be doing extra communication in unnecessary areas when admin staff is unwilling or unable to help. As providers who are independently contracted, we also have another 15% of that commissioned income going to taxes and miss out on a considerable amount of financial security compared to practitioners who are fully independent. As MTG has expanded, I have felt disappointed in needing to communicate with multiple point persons, having less responsiveness to inquiries and requests for support and often am met with a lack of knowledge from consistently bringing in more (new) support staff to manage the growing numbers of employees being added and expanded to. Sometimes I feel like I am on my own and like I am not benefitting from the significant amount of additional fees I am paying in essentially just using online software and doing everything else as if I were an independent clinician.

I decided to join Mindful Therapy Group and build my own private practice after having worked at various non-profit agencies, mental health clinics, and feeling burnt out by the amount of overwork and underpaid experiences I was having. Getting started with Mindful Therapy Group and building my own private practice was an awesome experience!! Management helped me make sure I had all the documents needed to get my business started; they continue to support me to ensure I have everything needed to meet state and federal requirements, fulfill ethical duties as a therapist, and I always know that Mindful has my back. I take care of managing my own practice including choosing what demographic and types of clients I work with, while also knowing that Mindful is there to support me if I have any questions or need more support. I love sharing office space with other therapists and private practice; there's a sense of camaraderie and support among the therapists and respect that we're all doing our best to ensure success for our private practices. Highly recommend for therapists who are ready to take the next step in their practice! 

I love being a therapist to be clear, but this company is a waste of money as you pay a percentage to them each time you see a client and then when you try to utilize the services, it seems like you are being done a favor, which I have never experienced at any other group practice. 

At MTG, even clients who come in person aren't asked about balances at the front desk which would be part of their role, especially since therapists don't have access to up to date client balances and then the office manager tries to give tips on how to ask about client balances, which is not a difficult task if you know about said balances.  

Often, appointments don't get taken off even when clients call or email within the time frame. The offices are not sound proof, sometimes they don't open them on time and I've had to wait outside until someone comes in.  For the amount that is charged, this should not be happening though that is not the way they see it.  They don't offer any CEs and the practice management seminars offered are a joke and don't offer practical advice like other places.

It seems that they are trying to play on the idea that therapists don't think we are good business professionals, but we are!  You don't need them, there are so many other billing options that take a much smaller percentage and do a great job with billing without hidden client balances and are clear that they don't offer any office help instead of pretending that they help run your practice which they don't.  

Top Job Titles	Average Salary
Mental health therapist 116 salaries reported	$96,713 per year
Psychiatric-mental health nurse practitioner 32 salaries reported	$278,400 per year
Mental health technician 141 salaries reported	$95,365 per year
Psychiatric nurse practitioner 3 salaries reported	$366,500 per year
Clinical supervisor 7 salaries reported	$94,479 per year

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