front desk agent

nail technician

waxing specialist

studio manager

customer experience associate

MiniLuxe

I've been with the company for 4 years. My first job post grad. I first started off as a Front Desk Associate & in the past four years I have been able to advance.

The road has had its up & downs, mainly due to growing pains, but those pains have dissolved. 

The first two years I started out, I vividly remember applying to other jobs in secrecy LOL. MiniLuxe was my first FT gig post grad. In full transparency, I was not anticipating to be here so long. 

But I say that to say, MiniLuxe has went through many changes since I've first joined them four years ago and I feel as though they are heading in the right direction. I'm enjoying my time at ML now. They worked with me to find a position that encompasses the things that I already love to do/excel at.

We are heavily focused in putting our employees first & empowering them, more than before. I honestly feel as though this is especially true with my case.

 I think the most helpful tip I have to anyone looking to work for MiniLuxe is communication! Each team is different, but your managers want to support you. I have worked with numerous managers in the past and I can confirm this. BUT in order for them to support, YOU MUST communicate! 

MiniLuxe has been with me while I have dealt with issues in the past ranging from work issues to personal issues. This company has literally been there for me through the good and bad times. My managers and team have been nothing but supportive. I feel as though I have grown along with MiniLuxe, as it grows as a company I see my professional growth aligning with it.


I feel as though as long as you do your job the best way you can, & communicate with your managers, MiniLuxe is a great company to work for. We don't want any slackers & if you are lazy you will probably hate it here!

You end up forming great connections with some of your  clients and coworkers and overall I do feel as though MiniLuxe looks out for me and cares for me not just as a employee, but as a human. 

As someone who has wanted out in the past before LOL, I can say I do thoroughly enjoy my time & employment at ML now that we have a greater sense of where we are, where going & how we are going to get there.

You really have to be perky at all times. When you are not, the store is not on your good side. Unless you are good at hiding all anger and frustration, and God forbid that you are dealing with something serious, you cannot show any sense of having any anger/frustration/sad type feeling. Do not get me wrong. I loved working there, but they take customer service first at all times. I was going through some rough patches, and has a conversation with a friend, which a customer was snooping into it. Decided to add some things that I did not say; left a review on yelp and the company saw it. Did not even ask me my side of the story and fired me on the spot. I was very frustrated because I had a previous problem with customers while I was dealing with depression. When the company came up to me about it they were very disappointed, but they wanted to help me. I constantly checked for approval after all this to see if I was doing better and they said I was. Then out of no where, a few months later, they fire be because of two bad reviews. Which the one they fired me for, was mostly not true. 
This is the only thing I did not like about Miniluxe. Everything else, I enjoyed going to work. I would smile as much as I could and make sure customers were ALWAYS satisfied. I guess they care more about the lies of their customers than their own workers.

My background was in Management, when I started with MiniLuxe, there was not a manager position available but I took a chance by starting at the desk. Within 8 months I was in training to be a Studio Director as we were opening multiple studios. About 9 months after that I was chosen to open another new studio. I am not whatsoever the perfect employee but the team here has seen me try and have helped me develop weaknesses and I have grown to invest so much of myself to better the atmosphere and environment for employees. There are hard days but I take all those situations and make them as positive as possible - turning negative situations into opportunities. I understand this is a brand new growing company so there will be mistakes and times where I don't agree with certain things but I have always had a chance to give feedback. I have seen employees get more than 3 chances and I have given employees more than 3 chances myself. My typical day never turns out to be what is planned but that's a part of management. Culture is important here and it can sometimes be difficult to maintain but it is an on-going effort. I enjoy developing people the most and seeing my own implementation become successful under multi-units. You definitely need to have an open-mind for MiniLuxe!

Long story short, don't let the posts for "Desk Associate" or "Front Desk" fool you. Your job title is "Client Services Manager," aka "Underpaid Store Manager Because You Do Everything While Your Actual Manager Strolls In Late Or Calls You In To Open Because She Has A Hangover." They make you stand all day, you are responsible for all of the nonsense with the customers and even the nail techs. Our district manager arranged a meeting because she was upset that we felt we were well-deserving of raises, all to not increase the raise by a dime. The CEO hired some company to survey how satisfied all of the staff were, all for him to not improve anything. Great brand and concept, but they don't care about you. Just know, this job will stress you out. Even the world's most passive aggressive person will eventually flip out. Just don't do it!

I have been working at MiniLuxe for a while now. As with most jobs, the quality of your experience here will depend on what location you work at and who your team is. MiniLuxe's culture, benefits, compensation and opportunity for advancement are like no other in the nail industry and are phenomenal. The job work/life balance can be really tough at times but that is to be expected in a management position. Upper management is very helpful and I have learned so many valuable skills from my studio manager and district manager. I think that the company needs extra support in a lot of areas and has room to improve but overall I am happy with my experience at MiniLuxe.

At first the job was great, everyone was nice & helpful. About two weeks after my first day things went south. Management didn’t listen to anything I said about the hours I was able to work BEFORE being hired. Asked which location I preferred to work at & then ignored it all together. I was told I was going to be full time but was only part time. Within one week I was called every day to either come in early/stay late/switch my shift/come in on my day off. The nail techs at this specific location were lazy. Normally short staffed so I wouldn’t get a break during a 9+ hour shift. Some customers were unbearable, always complained about something & trying to get things free. Expected to do manager duties without the pay.

Overall enjoyed my employment with MiniLuxe, I only left as I felt it was my time to start my own business and have some more work/life balance. I learned more than I could imagine about every aspect of the company and gained experience where I didn’t realize I wanted to gain. I enjoyed seeing/contributing to employee and leadership growth and most importantly creating trusting relationships with them and clients. 

Working at Miniluxe gives you a great opportunity to learn the ins and outs of the beauty industry. This company sets the standards for cleanliness in the nail salon industry. The staff take pride in their knowledge of the products sold, as well as their work ethic. I have come to appreciate the fact that this company includes the administrative staff in decision making, while teaching you about merchandizing. In my time at Miniluxe I have learned the marketing process used by a company such as this. I have learned many transferable skills here at Minluxe, which makes me confident in my ability to handle any administrative position.

If you are in school, have kids, or anything outside of work… don’t work here. You are in call all the time. The pay gap between HQ and people on the ground is huge. There are many young HQ hires that are clearly nepotism hires. They want middle management to burnout so they don’t have to give raises. They sell you a job that you “might work 50 hours a week” but it’s really work through your pto at all hours, be expected to jump when they say so and pick up shifts because the turnover so high that they are constantly understaffed. Ask to work a half day and talk to the employees before accepting a job. TOXICCCCC. Not even as bad as retail or restaurant toxic. 

Worst environment to work in. Store directors show up drunk and make inappropriate comments about clients behind their backs as well as the workers that stay busy open-close. Upper management is out of touch with reality and terrible to get answers from. They would prefer to take selfies with the “VIP” guests than to meet the basic necessities PROMISED during hiring. 

Waste of time space with high turnover because of the lack of morale. 

Top Job Titles	Average Salary
Front desk agent 15 salaries reported	$18.35 per hour
Nail technician 17 salaries reported	$19.82 per hour
Waxing specialist 18 salaries reported	$19.56 per hour
Studio manager 8 salaries reported	$63,250 per year
Customer experience associate 3 salaries reported	$18.50 per hour

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