customer service representative

merchandising associate

associate designer

marketing associate

customer service team lead

Minted

I worked for 2 weeks at Minted and have to quit. I have never experienced information overload at a level that made you want to literally vomit every day. This company expects you to truly be the designer, accountant, customer service, post office master, etc to the customer. You sit at the desk learning about freelance artists who design cards and the community votes on the design and whoever wins the artist's design is showcased on the card. The company truly overcharges for every single aspect of the card and the design of the website is maddening. The customer calls or chats in regarding their order or placing their order and you have to be able to navigate on a little MacBook and help the customer. You get 1 week of training which is not nearly enough to be able to do your job. Again I have worked for many call centers this one here was the worst. Yes, you work remotely but it was a lot of drama for a job that only lasted until Dec 21st. The pay was not nearly enough to deal with the drama of information overload. We were doing the job of designers and we had 0 experience being designers. 
Very high turnover and no they do not hire you after the holiday season ends which they call Q4.

SALES & CUSTOMER SERVICE

Proven ability to handle customer concerns and complaints

Experienced in working with seniors and disabled clientele

Successful in boosting revenues by implementing social media campaigns

High achievements in sales production 

Competent in heavy call volumes

Works commendably in a team environment

Recognized for expedient problem-solving

MANAGEMENT & PUBLIC RELATIONS

Planned marketing and branding objectives

Prepared gain and loss reports for the office

Built and enforced office cultural activities and procedures

Able to analyze economic trends through analysis

Created and enforced updated office operating procedures

Managed team of employees and encouraged enhanced customer service within team

Oversaw shipping and receiving for the office

Fulfilled orders for office supplies 

Secured office and produced inventory reports

Interpersonal skills in reporting to federal offices and law enforcement

before the pandemic..this company had serious toxic social economics. The company had a shift in management personnel at the Oakland Office (customer service and Design HQ)..essentially losing key players in the facilitating of people and their substitutes were far from adequate. Lots of human resource failures....lots! They cycled through the HR staff alot. They had ridiculous attendance policies that would never solidify..the management was always shifting them around to make its staff fearful.It became a punitive practice. There was clear favoritism and some discrimination. There was a severe lack of professionalism on the Customer Service department. They expected their seasonal q4 recruits to learn processes and systems in 2 weeks  that take at the minimum a month to learn. Their training methods were understaffed and never efficient.  However this was awhile ago so it could have changed.

I absolutely love working here because I love what I do, it's as simple as that. I get to learn new things and apply them immediately on the floor. I think that's probably the best thing about it. I like how everything is like a step. You get small and simple orders and when you think you're ready for the next step, you take it! And it's always a great bonus when you love the people you work with! I love working in a design-intensive environment because the people are always so interesting and inspiring to keep creating art! 

I think what's difficult is that different people have different opinions and have different styles to approaching a situation so sometimes a design has to be re-done because two people might not agree on the same thing. However, we learn to compromise and not put our personal interest get in the way but generally have the customer's best interest in mind.

I enjoyed working remotely for Minted this past holiday season. They really go the extra mile to help you exceed in your position. Everything from guru cards, 1 on 1 and group training plus including us on internal company exchange. They were very understanding of emergency and illness related situations. They did a great job communicating and we also had mentors who were seasoned Minted staff help us along the way. Intermediate + graphic skills and customer service empathy is required!  They are also very, very inclusive! It was nice to receive emails with cultural appreciation and addressing employees by preferred pronouns.

I worked during the holiday season, which is one of the busiest parts of the year for them. Mostly, you'll be resolving customer problems related to order fulfillment and delays. While the role states you'll be doing chats and emails, the majority of the time you'll be on the phone with customers especially nearing the week of Christmas. You're expected to take phone calls back to back all while taking notes and doing any necessary tasks for the customers. We weren't given much time between phone calls to wrap up.  Therefore, you must be very good at multitasking all while providing good customer service. Also, you need to be prepared for handling a lot of angry and upset customers as emotional support is part of the role. 

They have a good customer support system in place with detailed SOPs and fair service recovery. Also, my supervisors were always helpful and supportive. 

A typical day at MInted is working nonstop with calls from customers who are creating their Holiday cards, wedding suites or just creating a card to announce important event in their lives. 

Minted has a high volume with calls, chats and emails during the holiday season, the employees are more than happy to assist each other when having  problems with either navigating the website or general questions on how to assist the customer. 

The hardest part of the job is being able to assist a customer that having a difficult time with getting their order. 

The most enjoyable part of the job is when you have helped a customer that is having a bad experience and you were able to turn it around with outstanding customer service.

The management is okay. The workload can get pretty hectic during the holiday and spring season. The pay is great as well as the benefits. For example Beer o-clock on Wednesdays when they serve free beer and wine to all employees over 21. The coworkers that have been there the longest are the most professional. However, some can be closed off/ unhelpful when it comes to asking questions. The hardest part of the job would be keeping up with multiple customer accounts and the long hours. Which are both pro's and con's. I like the casual dress code and the hour lunch because and hour is needed! Also, the locations is fantastic. The bus and BART are literally right outside the door.

High paying seasonal job for Oakland! I think its cool that a big startup decided to open up shop in Oakland, instead of SFO. The training is amazing, and everyone is super awesome! They do provide stacks, coffee, milk, cereal, occasional bagels and lunch. At peak seasons November-December OT may be available. They definitely offer the cutest things on their website!!OMGGG I did minus one star because they don't offer stock.  The folks in Oakland kick major bootayyyy and I wish they had the stock options to provide it, because if Minted were to ever go public...it'll be a great day!!

It was a hardcore training,  but high pay, where a ridiculous amount of information was crammed into one week.  I still achieved a 96% on the final and no I didn't have enough time in the week to get all the work done.  I was laid off after two weeks because they said I didn't complete all the training course work but they didn't give me time to complete them. Then told me I was unprofessional with a customer but wouldn't show me a call where I was unprofessional.  That's because I wasn't.  They run in clicks and either like you or don't.  
I do also feel their items on their website are over priced.  



Top Job Titles	Average Salary
Customer service representative 33 salaries reported	$18.13 per hour
Merchandising associate 1 salary reported	$28.00 per hour
Associate designer 5 salaries reported	$20.00 per hour
Marketing associate 1 salary reported	$79,812 per year
Customer service team lead 4 salaries reported	$21.77 per hour

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