thrift store associate

process supervisor

merchandise manager

room manager

counselor

Miracle Hill Ministries

I felt a great sense of purpose working here, and loved the encouragement to pray with staff/guests and share testimonies. However, the upper management (in thrift) is very untrustworthy and does not communicate well in my opinion. I was essentially thrown out due to what I believe was backlash from confronting my leadership about their communication and gossip issues. I was never written up, warned, etc, and lost my job three days after being told I was doing a wonderful job. It is very disheartening to know that they’d rather push numbers and sales than cultivate an honest and supportive environment. It seemed the only ones who are set up for success are the ones who do whatever they are told and don’t challenge leadership/hold them accountable in any way. I spent the last week or so of employment here being ignored by a lot of people, which was very hurtful. Just because God is stamped on this organization does not mean that everyone who works there is FOR God. I see that now. 
The gossip in the stores themselves is abundant, and managers are told different things constantly. Was working about 60-65 hours a week with usually only one day off. It started to affect my home life-no time for personal devotions or any kind of personal life after work. They also speak a lot on giving people grace, but I really did not see a ton of that there, mainly just in thrift operations. There is no specific training plan for associates or managers, and only one store role has a proper SOP. They expect thrift associates to overwork themselves and do the workload of about 2-3 people, even in extreme weather. Administration and development team was overall really great and seemed like a whole different sect entirely. 
However I loved serving donors and guests, and getting to work closely with staff that I could see really just needed a Christ-centered environment to work in. Overall I think their mission is wonderful, and the CEO/COO are very admirable people of faith. I am grateful for the good points of working here and definitely learned a lot, but I think they put their trust in the wrong leadership and will end up losing more trustworthy, hard working people as a result.

Typical day working second shift was always interesting. A house full of boys with the opportunity to have fun, minister to, and love on them was always great! 


The management however, is a different story. I was lied to from day one, saying that I would have one schedule, and only worked that schedule a few times in my tenure; I was mainly 3-11pm, which is not that bad, but having two small children and one being in school is tough. I was told that I would have a raise within 90 days, but I never received that raise. I was constantly told that my work would earn a raise and promotion, and that I was "the man", or that I "ran the floor", but never received the raise or promotion that my work was supposed to bring me. The latest director, lied to and on me, ignored me and disliked me for no apparent reason and when I told the VP of Children' Ministries which was my director's boss, she disregarded how I felt the facts that I told her, and called a meeting with me and my director who already lied on and to me, and basically said that my feelings were invalid and that I allowed things to be a barrier in my relationship with the director which was the reason for the "miscommunication". 

The system as a whole is flawed there which hinders the growth and maturity of the boys. It is still ran as an emergency shelter which it was previously, and not a place that really ministers and fosters the boy's needs. It is said to be a ministry, but the only devotion that takes place is if certain staff members do it on their own. If you work the floor, unless you brown nose upper management, you are viewed seemingly as a peon, and not a valued and vital part of the ministry. 

I would certainly be aware if considering job here, as the boys and the relationship with them is great, but everything else such as lies, nepotism, financial lack and favoritism that goes on is not worth the headache or stress.

Miracle Hill Thrift is not a job that I would recommend any more. When I first started it was faith-based and a great company. Now it's not God centered it's money centered. The management that have come in are awful. The expectations are extremely high and you are constantly understaffed. Management sweeps stuff under the rug and very rarely actually solve a problem or an issue. You are reminded consistently of any shortcomings and you don't receive the help to fix the shortcomings or the staff for that matter. There is very little encouragement and a lot of management breathing down your neck. There is a lot of scapegoating, and if you're not management then you're going to close every night. By management, I mean a manager or assistant manager. The processing managers are not treated well. You can do a wonderful job and be very secure in the job that you have done and you will still receive harsh criticism and low reviews. There is a large amount of turnover to the point of Ridiculousness. That is to be expected with bad management. The redeeming quality is that you can make Godly friends and they make the work environment worthwhile. That is the only thing that made working there any kind of positive. The job itself is not bad and can be enjoyable. But only if you have decent management.

This place made me grow up as a Nurse very quickly. The CNA staff think they run the facility and management says nothing to change it. The family members come in expecting you (the Nurse,CNA etc) to only attend to their family member as if you only habe 2 other people to care for. The facility stay on short staff everyday of the week. I remember a few times I had a whole hall with 60+ patients on long term care side and do you think they tried to get someone to come in and help... Nope! The "Seasoned" CNA staff members come to work intoxicated/they sleep on the job and if you are younger than them and a LICENSED Nurse they don't follow instructions at all. There's no team work just cliques and if you're not in the clique be prepared to get retaliated against for doing your actual job by telling them to do their job (even though I shouldn't have to tell anyone to do the job they are being paid to do) overall dysfunctional! The only somewhat organized thing is the activities department but from the front desk staff to the maintenance crew every dern person has a real attitude problem and that's all I'm going to say on that...

What is the best part of working at the company?
The culture. Miracle Hill's ministry is their mission.  Faith-first leadership, compassion within structure, service-oriented mindset and a high emphasis on accountability and execution.

What is the most stressful part about working at the company?
Balancing compassion with accountability for guests (clients),  high emotional investment in guests and limited resources with a lot of needs. However, stress is understood by the leadership and reflection time and prayer is offered.

What is the work environment and culture like at the company?
Supportive and collaborative. Leadership welcomes feedback and listens to ideas. Core values: Christ-centered, Compassion, Integrity and Growth.

What is a typical day like for you at the company?
Coordinating care with other facilities, counseling guests and meeting physical needs.

As a processor My day consisted of quality control and attaching tags to the clothing.  It is a production based job,400 pieces of clothing  per a 7 hour work day. This being my first job it was a great learning experience and helped me mature greatly. The management was carrying and friendly,  however if you missed production numbers or a small gain on clothing you where constantly made aware of it  and you rarely if ever heard about doing a good job on an individual bases. The  co-worke are very friendly ,encouraging and supportive. The hardest part of job is standing in one place for an extended period of time and getting the required 400 pieces of clothing. The most enjoyable part of the job is the coworkers and knowing you are helping the homeless, those with addictions and helping children in foster care and children homes.

Overall, the company is great to work for. They have really improved the way that they take care of their employees--especially for a non-profit entity. The management can be a little difficult, and the politics aren't great. There aren't usually areas that people can move up or improve in their particular field, which is a downside. The two or three people who had opportunities to move up weren't even considered for the positions, which was a definite detractor. But loved the company, loved the people.

What is the best part of working at the company?
Friendly people to work with. Helping people truly in need.

What is the most stressful part about working at the company?
Helping people that's down on their luck.

What is the work environment and culture like at the company?
Work environment is a big Warehouse the culture of the company is religious based.

What is a typical day like for you at the company?
A typical day for me is leaving out driving a box truck pick up food donations from various groceries stores returning to the warehouse sorting it and handing out emergency food box to people down on the look.

At Miracle Hill, my typical day started off greeting my staff before we jump into the daily activities of the members of the house we worked at.  The upper management were open to listen to conversation, but wasn't supportive of the training, learning curve, or the day to day issues that took place at the house. This experience was a great lesson of learning how to work with what you have, whereas each staff member cover several position to make sure we met the expectations of the management team.

Miracle Hill Ministries Change lives every day. I have the opportunity to build relationships with client on a daily basis. Management is wonderful, and my co-workers are very encouraging, inspirational, and fun-loving.  The hardest part of the job... actually, there isn't anything hard about putting others before yourself. The most enjoyable part of the job is being able to help others.

Top Job Titles	Average Salary
Thrift store associate 79 salaries reported	$12.99 per hour
Process supervisor 29 salaries reported	$16.00 per hour
Merchandise manager 12 salaries reported	$16.00 per hour
Room manager 10 salaries reported	$16.00 per hour
Counselor 5 salaries reported	$22.00 per hour

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