front desk agent

server

night auditor

bartender

barista

Miraval Resort & Spa

A typical day for me at work is I immediately check on my work emails, catching up on anything that may have came in while I was out of office. I then check our Reservations and Experience Planning In-boxes, getting through any that may be corresponding to me. I immediately log into my phone and answer all calls that come into my line. Checking availability for guests, rates and packages, booking their reservation and sending them confirmations. I also answer Experience Planning calls which consist of pre-booking Spa Services and activities for them prior to their stay. I have to be very tentative to the guests needs/wants and make sure to recommend the right services that will make their stay memorable.

I learn something new everyday at work, whether it's within the resort with new activities added or additional training or just with speaking with guests and helping them with recommendations. 

My Co-Workers are absolutely amazing, I get along with all them and we are very supportive of each other and always willing to help.

The hardest Part of my job is the constant flow of calls and emails that you must address in a timely manner, it can get very stressful at times.

Management is also very supportive and  knowledgeable of how hard we all work and are always appreciative of everything that we do here as a TEAM.

I was attracted to Miraval for the allure that has been spoken of all over the US, however, it turned out to be nothing but a big smoke and mirrors show and a huge regret on the career path. 

Cons: Hyatt owns Miraval so there is a level of "corporate" baloney that has taken away all the once uniqueness about this property, many people stay because it is as good as it is going to get in Tucson, AZ, with constant revolving doors in every department, management turns over quickly, passive-aggressive leaders with poor communication and underdeveloped leadership skills, unfair pay for what they charge guests (practitioners make less than a 70/30 split), it IS a seasonal work environment that can affect finances throughout the year due to the HOT summers lasting over 6 months, the facility & spa are very rundown it makes the working environment far from the "luxury" brand it markets, long commute depending on where you live, no holidays celebrated which means you're expected to work, the food they serve the colleagues is rubbish, HR can't really be trusted when it comes to issues experienced on the job, hotel benefits were very difficult to utilize in the 2 years I worked there so I didn't find that to be a pro

Pros:
Tuition/wellbeing reimbursement of $1000 a year for FT employees, "I am" day is offered 1 day out of the year, Healthcare benefits (not great and $$$) offered to FT employees, discounts in the retail and spa shops

Honestly, there are good benefits and perks such as the free lunch, hotel stays, and inexpensive health insurance. But they need that because the pay is incredibly unfair and how they decide what you're being paid is unfair. It's not based on you and what you bring as a person, it's based on what others make to be "fair to everyone." With that, I'd say the management has a very socialist mindset feeding into that idea of fairness. The HR department also is not organized and does not support the employees. These ladies are sweet, but incompetent. The management is disingenuous and the GM is very fake, almost like each interaction is a performance. Additionally, the overall communication and connection among the various departments is poor. For example, as massage therapist you won't know what your client experiences during their stay, and some of those experiences can be triggering, especially if they go to some of the mental wellness focused classes. This can affect guest perceptions that you are held responsible for. And that's the biggest thing to keep in mind: they only care about guest wellbeing and their perceptions, and not the employees. If you are looking for a part time job or less, I'd say have fun because it's a low commitment, otherwise, don't let drinking the Miraval Kool-Aid, as employees call it, fool you into thinking you matter here.

This place once was magical, but now is more focused on profit rather than the Employees needs management is not on the same page. One manager tells you one thing someone tells you the other and then you're left dazed and confused or written up and fired. The cliches are like that of high school, And if you don't fit in then you'll eventually be out. A lot of talented therapist but very ego driven, and a lot of complaining. Money is good when busy, but lately been very slow, better off doing private and not dealing with the corporate culture that is profit driven and not concerned with the workforce which is employee driven.  Honestly, if you want a toxic environment  this is your place! Míraval is not once like it was. But it's a job, I once loved it here but now it's very cold. 

Good management within the spa team and HR. Decent money but very little flip time in between clients with multiple room changes upstairs and down with a lot of clean laundry shortages . Not very flexible with how many max clients seen in a shift. A lot of protocols and services on the menu. Overall good place to work with the exception of flexibility of therapist limitations. and a lot of micro managing with room set up and cleaning from lead therapist and other massage therapist. Still would recommend but be ready to hustle. 

I was able to be promoted 3 times within the company in my 3 years of working there. They’re so encouraging with employee growth, even if it means supporting you as you expand your career at another Hyatt location. The vacation time builds fast and you get free nights at Hyatt’s all over the world, you get money that goes towards college and lifestyle (ex. Gym membership), and they’re really understanding with sick time and even pay you to have a free day to come in and get your spa services and do a bunch of free classes! The staff was fantastic. The only stressful part was some of the high profile clientele, but you also meet some really great guests. 

First off, it is a long commute for most people. For a Massage Therapist, you get paid fairly well (but no tips). They book appointments on a seniority system, so as a new employee, you only get appts after everyone else gets theirs (that is especially hard for the new male therapists who only book after all of the females get booked) You frequently have to jump from room to room in a shift. Summers are slow, fall picks up, then winter/spring is busy (you better be ready to work your butt off). Of course weekends mandatory, and usually work till 10 pm. The grounds are amazing, and plenty of wildlife, since the property connects to Catalina State Park

The lack of communication between management and employees is astounding. They will over schedule you without any regards for your work life balance as they have an incredibly high turnover rate. Expect to cross train in multiple areas even if it’s not listed in the job description or mentioned in the interview. Management loves to go on power trips telling you what you can and cannot do and will look for any reason to write you up as well. You could make more money serving or bartending almost anywhere else since it’s a non-tipping resort. Bottom line, run the other way.

You will make less than industry standard. 
Management is young and inexperienced, giving way to a slew of HR issues. 
Benefits are subpar. And are taken away without any added benefit to compensate. 
Culture is used as an expectations of you instead of a benefit to work life. Culture is a ruse, they want you to drink the koolaid that they forgot to put the sugar in and act like you love it. 
Do not expect to move up in the company regardless of department. Do expect to be asked to do things that are not apart of your job description. 
Do not expect to have a convenient schedule. 

Management is beyond terrible. No support, no recognition, awful communication.  Pay is poor and not equal to demands of job.  If you enjoy being treated poorly, not making a living wage, working holidays,  and being exhausted at the end of every shift you should apply.  If you enjoy being supported at work, feeling valued, living a life in balance, do not apply.  
The perks are great but only a few are able to enjoy them due to making a poverty wage.  

Top Job Titles	Average Salary
Front desk agent 3 salaries reported	$19.67 per hour
Server 5 salaries reported	$19.20 per hour
Night auditor 2 salaries reported	$19.70 per hour
Bartender 1 salary reported	$24.77 per hour
Barista 1 salary reported	$19.15 per hour

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