senior teller

senior relationship banker

teller

relationship banker

senior branch manager

Mission Federal Credit Union

Honest opinion, I appreciate the company and everything they try to promote. I went from "big banking" with crazy sales goals, to a small town Credit Union that was overwhelmed, understaffed, and provided little to no training, to Mission Federal. They truly are like a ray of sunshine. They have their pros and cons, but every company does.

As a teller you attend 1 week of classroom style training, 1 week of in branch shadowing, all the while on a 60 day probationary period. You are able and expected to process the most basic of transactions, nothing more complex than issuing a debit or credit card.

As far as sales goals, there are, but nothing crazy ridiculous, enough to get bit by the competitive bug. Also, the products you're selling are honest and reasonable, so it's something you can honestly stand by. You do occasionally have some one off side projects (it's more for dual control than actual work, however, you need to understand what you're doing, not just be a witness)

Regarding scheduling, you are in no earlier than 8:45 AM and out before 5:30 PM (excluding Fridays then it's 6:15) and because it is a Credit Union, every holiday is observed =D


Management is honest and keep their word. MOST have had some years with the company and are extremely knowledgeable. They back you up when you need it and they are not "behind the scenes" which is something you can come to appreciate when you have a line to the door and it's time to start breaks or lunches. They are family and socially oriented for the most part so they are flexible when it comes to having a life outside of work.

Now on to the cons, there is a corporate shirt (I know, I cried inside too, but it's supposed to save you money on shopping for work clothes) Everything else is black, pants, undershirt, socks, shoes, scarves, blazers, cardigans, any and every shade of black. There is charcoal, but when it comes to color of choice, it's BLACK.

The room for advancement is pretty one direction for a teller, it's through sales.... Member service, balancing, and accuracy, but mostly sales.

All in all it's a great company to work for, they're very strong in the community, and the CEO is very active in promoting volunteer work and supporting the local schools in San Diego. I strongly recommend, even if you've never had any banking experience, and especially if you have banking experience.

A typical day of work is filled with meaningful conversations with people in San Diego who may have questions about achieving financial goals. Most people don't know what we have to offer it's our job to inform them and find solutions based on the tools and resources we have.

Biggest thing I have learned is at the end of the day we are all just people living our lives if we have the right attitude towards helping each other no matter the result we all leave happy whether it's our own team members or the members we help.

Management, Mission fed will not overlook your well-being. If anything, work life balance is one of their biggest priorities. The branch I work at needs more staffing, but our team tries out best to work it out. Management will try their best to support you, and your career goals just have to be willing to receive feedback and ADAPT. Banking will constantly keep changing staffing will constantly be in fluctuation as people get promoted. Changes are bound to happen Mission feds management team makes sure the team is on the same page for Mission fed's goals.

Workplace Culture, I think my Favorite part of being with Mission Fed is the Workplace culture, Mission Federal Credit Union's open communication, Peer recognition, and a focus on employee well-being and development are the best I have ever experienced.

The hardest part of my job has got to be trying to stop helping members to go to breaks on time. With all the paperwork I need to do for loans just to save members money on loans is very time consuming and I have a tendency to hyper focus on finishing the tasks in front of me, also talking to members and being able to make a difference in their lives is so engaging.

Most enjoyable part of my job is leaving work knowing I made a difference in someone's life in a positive way. It gives me a sense of purpose and accomplishment.




Contact Center is not a good place to work and hasn't been in a long time.

Be prepared for lots and lots of calls and micromanagement.

They have a lot of openings for a reason, people leave due to toxic leadership or they are let go.

Overworked is a typical day work doing the job of 2 or 3 people.

Reps constantly call out.

Unfortunately the contact center has low morale due to poor management and fearful of them while walking on eggshells.

If you speak up about how things, you will be targeted and either ran out or terminated after time of them trying to build a case on you.

Employees want to stay but not if they are overwhelmed and burned out and afraid to speak up.

It can be a good place to learn a grow,  management turns it around. 

Advancement is limited.

Best part is going through the trauma with your co- workers as most feel the pain and understanding each other's struggles.

Advise, listen to your employees, don't create fear.
It's no longer a work in progress like we been told for many years, when it hasn't changed.

If you want results makes changes to help your staff.

Mission Fed has an amazing working culture. The company truly cares about their employees, from the employee resources and benefits to management styles. They are truly always looking for ways to improve the culture. I work in the branch, and while I give significant credit to my branch management for providing a very collaborative, healthy environment, I also have to give credit to the upper management in the company. They truly work to make employees feel recognized. Management and upper management, even the CEO, is involved so heavily in employee recognition, which is so rare for companies to have. There are so many opportunities for growth. The company provides in-depth training for almost every situation you can run into in the branches, so there are always resources to study. Mission Fed was my first banking job, and while there is so much to learn, the staff and management of Mission Fed is so helpful and has so many guides to assist. The company also values work-life balance and provides so many opportunities to encourage employees to reduce work stress, through corporate wellness events and training, employee events, et cetera. MFCU has made it very clear that they value the well-being of their employees, and provides a really wonderful culture to work in.

I have been working with Mission Fed in the contact center since March and I have absolutely loved it here. This company has a great vision and is very member focused. Their sales and service program is very member based and is also rewarded with incentives. At the contact center, you gain a great deal of knowledge in all of our products and services and you almost feel like you know enough to be a branch manager when you work at the contact center! Your managers also very much acknowledge and reward hard work at every chance they get and are bending over backwards to help you when you ask for it! I recommend for anyone interested in the financial industry to come check it out!

The upper management team at Mission Fed is either completely out of touch with what is going on at the branch level or just doesn't care!  It would seem logical the if a branch has more than 30% employee turnover it should be investigated.  The branch that I worked at had 100% turnover and no questions were asked when employees kept leaving or where terminated. Branch managers are not being held accountable for their actions. 

I can honestly say that the majority of employees that I knew while working for Mission Fed where miserable working there.

Even thought Mission Fed says that customer service and member satisfaction are their top priorities, the truth is that it is a sales driven culture. 

The true success of any company should not be based solely on it financial performance but also on the value that it places on the employees without whom they could not achieve their financial goals.   

There was a time when I was proud to work for Mission Fed, but now I am ashamed to admit that I ever worked there.

 Mission Federal Credit Union does NOT VALUE IT'S EMPLOYEES!

I have to agree with a lot of the comments. High expectations but low pay.    This does depend on what department you work in. If you're in management, pay is good, but if you're working in the branches, the pay is not good. The one thing I enjoyed while working for the company, was the company culture. It's hard to find that and I admired that a lot about Mission Fed, it makes you feel apart of something. This would be a good job for someone who's in school or wants to start building their resume and looking to get their foot in the door in finance/ want to learn about the financial industry. The pay amount in promotions is a joke, maybe $1-$3. But if you're a manager, you get paid well, yet make the rest of your branch do the hard work for you. The branch employee's deserve to get paid more. They're the ones dealing with members face to face! 

The one thing I do miss, is the bonds I've made between me and my members. I still miss them till this day. If the pay structure at Mission Fed improves, I would come back. Unfortunately, with their pay currently, cost of living in San Diego is hard to meet.  

a typical day at work is always different, I'm surprised by the amazing talent here and sometime wonder how Mission Fed attracted so many talented individuals, but from my first day I understood why. The management is in constant communication and regularly shows face at multiple events on a day-to-day basis, they check-in with you on workload and will always adjust when needed. The culture is something I have never experienced at any other role I've had. The culture is by far the funniest part, to meet and work with individuals who all understand our mission and will ensure that the job gets done in Mission Fed fashion will always be an experience I enjoy.


I worked at the Oceanside branch, stressful place to work at with unprofessional managers, other coworkers where great but management horrible customer service and didn’t listen to employees requests always blaming workers for complaints and never taking accountability or responsibility of anything. Management is unfair and don’t follow policies or procedures and if an employee makes a mistake they sure make them aware but don’t take responsibility on the same or worst mistake they are making. Definitely not professional management and do things their not suppose to do but throw others under the bus when they make a wrong thing . Someone really needs to watch this branch or audit management and see why it’s so unsuccessful and see how they too break policies, procedures and ethics is just not there.
I don’t recommend this branch to work at

I worked within the Call Center. Very busy position and sometimes high pressure. The Supervisors and Managers were rolling up their sleeves to dive in and assist you during the periods of being short handed. The Management definitely supported you and rewarded all your efforts. The hardest part of the job would be an angry Member who talks to you with disrespect and you're only trying to assist them. For the most part the co-workers are great and do their jobs well as a team, that way their lack of responsiblity doesn't over flow onto a few who constantly do their job in a professional manner. There is definitely team playing. I learned a lot about myself doing this job. How I can talk with the Members and be genuine to them.

Top Job Titles	Average Salary
Senior teller 23 salaries reported	$21.83 per hour
Senior relationship banker 31 salaries reported	$29.50 per hour
Teller 21 salaries reported	$22.86 per hour
Relationship banker 15 salaries reported	$24.50 per hour
Senior branch manager 16 salaries reported	$76,500 per year

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