account coordinator

bilingual account manager

operations coordinator

senior operations manager

operations associate

Mission Lane

Management is horrible. They guilt you anytime you need to use PTO or have a sick day. They purposely targeted employees to try to push them to quit to avoid paying severance packages. They would ask for feedback and suggestions but ignored any and everything anyone would bring to their attention. They also doubled the work of their fraud reps with no incentives and everyone's performance suffered and instead of trying to fix it they just blamed people for not doing enough. They completely removed love training and just give you poorly written how tos written by someone completely unqualified and half the documents were not even correct processes which caused a lot of mistakes. 

Overall just an absolutely horrendous work experience and terrible management that have no idea what they are doing. They hide their incompetence behind offering remote work but don't pay well, don't offer room for growth, most promotions are title only and I was actually making more than several of my supervisors. 

Avoid this horrible company if you care about your mental health. 

What is the best part of working at the company?
The best part of working at the come was the ability to work remotely. 

What is the most stressful part about working at the company?
The most stressful part was the unrealistic expectation to do five peoples jobs with little pay, no raises and no leadership supporting you. If it is determined you are intelligent and capable you will be used to their advantage and not given credit for your work, unless you are a favorite. 

What is the work environment and culture like at the company?
The culture is very toxic and environment hostile. If your manger is intimidated by you they will have free rain to bully, harass and discriminate against you with little to no consequences. You will be punished unjustly and pushed out. 

What is a typical day like for you at the company?
A typical day is having so much work to do that you don’t get to take your breaks and lunch’s most of the time. You feel like you are always chasing your own tail and leadership does not support you.

Working remotely at Mission Lane was frustrating. The pay is far below what the workload demands, and employees are micromanaged to the point where you can’t even step away from your desk for two minutes without being watched. You’re on the phone all day with customers who constantly berate you, adding unnecessary stress to an already overwhelming job. The workplace culture feels fake and unprofessional—everyone is overly friendly but also holds you to impossible standards. The job feels more like something for teens or people with no other options, and the pressure is unrelenting. I’ve had three different managers, all of whom were initially warm and welcoming, but that quickly turned into passive-aggressiveness and a lack of support. The remote environment didn’t make it any better. It’s a stressful, unfulfilling job that doesn't live up to the hype, especially considering the high expectations and low pay.



During my time at Mission Lane, I had a wonderful boss and a great team, and it seemed like I was finally in a great workplace. But after a year of being there, we had a wave of layoffs twice in a year, and my manager was affected and so was our team. They ended up splitting up all the teams, and we went to different managers my next manager was OK, but you could tell she didn’t wanna be there so I was not getting the help I needed when it came to 1 on 1 meetings and call stats. Eventually, I felt stagnant in my position and I couldn’t move up then the CEO decided not to give us raises so I felt no need to try anymore. While the job is not too difficult Mission Lane doesn’t have a clear set of policies that they maintain so it makes it harder for the people on the phones to keep up with their changes. The only upside of this job is that it’s work from home and that you have the option to have free health benefits.

I was so hesitant to join a credit card company. I know how predatory they often are - I get the junk mail. ML cares and they really do want to make a difference for their CHs. The company environment is incredible and I've only been an employee while they've been WFH. The quick tour of the office and the adjustments they've made to create a really incredible culture even from afar prove that they care about people. 

Mission Lane is a truly mission driven company. They put their customers first, which is rare in financial services. The account coordinator role is a great opportunity to get your foot in the door for career advancement. I will say that this job is not for everyone. You have to be motivated, have a strong work ethic, and have good people skills, but the growth potential is very real. There have been so many internal promotions in the last few months here. As a rapidly growing company, they need growth from within. They invest in their talent and want to see employees advance in their careers. This is a great place to be if you’re looking for a fast paced, mission driven company with growth opportunities.

The culture at this place is toxic. They say to be “scrappy” to excuse their lack of proper management. They have been claiming a “start up” status to excuse their failures and lack of infrastructure investments. They don’t treat Spanish speaking customers or employees the same as their English speaking counterparts. 

Management has a favourites game that they like to play and thus those who advance may not always be the best candidate. 

HR is a joke and calls themselves “people ops” to give you a fase sense of security and comfort. 

Don’t have opinions or point out management’s opportunities unless you want to be blacklisted for any advancement. 

Lack of leadership, lack of planning, lack of documentation, lack of direction, lack of a lot of things.  Working in the financial realm means you are regulated and required to perform certain ways in regard to certain things.  The amount of cluelessness when it came to banking and financial regulations was concerning.  Senior leaders appeared to lack an understanding of the market space they are trying to "win" (Subprime portfolio management).  A lot of startup buzzwords get thrown around like (TLDR, scrappy, nimble, etc) but very little discussion of substance takes place.  the company has had 2 rather large layoffs/RIFs in the past 4 months, so it would appear to not be a stable employer at the moment.   

Pros: health, dental, vision employer paid,  work from home, supportive colleagues

Cons: repetitive work, overwhelming and frustrating at times, low compensation for the high expectations the job requires  until you are promoted which can take minimum 6 months depending on your work performance and meeting monthly cash collected/voicemail etc goals.  Multiple on camera weekly meetings and 1:1s with your Leads, abusive callers at times, pressure to meet all required metrics monthly  as well as strict performance tracking that can lead to coachings and write ups,  policies and procedures constantly changing. Potential risks for burnout like most call center jobs        

I've worked in large well established organizations. While there was a comfort in that environment, my professional development was slow as a result. At Mission Lane I'm given opportunities to strength my comfort zone and gain new skills that I never would have had the opportunity to attain in past roles. This is not a place to work if you just want to punch in, work and punch out. If you're looking to grow and learn professional in an environment with wicked smart leaders then this is the place for you! The benenfits are also very good, and opportunity for advancement in this growing organization abounds.

Top Job Titles	Average Salary
Account coordinator 11 salaries reported	$18.07 per hour
Bilingual account manager 18 salaries reported	$18.97 per hour
Operations coordinator 23 salaries reported	$18.38 per hour
Senior operations manager 15 salaries reported	$141,500 per year
Operations associate 6 salaries reported	$22.06 per hour

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