veterinary technician

hospital manager

veterinarian

veterinary assistant

regional director

Mission Veterinary Partners

The company was really poorly structured and organized. I wasn't even there a full year, but in that time there were so many restructures that happened rapidly with little explanation for why they were happening. I'm by no means resistant to change, but if you want buy in you should take the time to implement changes in a well thought out way instead of at random. 

They also barely train their new employees, but then act shocked when someone is not performing to their standards, which were also subject to change at random. It just seemed like they didn't want to take the time to invest in the people they already hired and that reflects in their employee retention. I should have seen the fact that most of the people I got along with the best were leaving (and several more have left since I did) as a sign, but sadly I didn't until it was too late. 

My biggest complaint though is with their leadership and how poorly they treated people. Truly some of the worst interactions I've had in my professional career. A good leader shouldn't be making their employees feel terrified to have a one-on-one meeting with them, but sadly that was my experience the majority of the time I worked there. I mostly felt belittled and disrespected instead of supported. 

Their lack of commitment to having solid leaders is also reflected in their core values. Because my training was so poor, I didn't even learn what these were until the end of my employment there. They were honestly some of the most atrocious and confusing statements I've ever heard. One of their "isms" under "treat people like family," was "feed your eagles, starve your pigeons." The CEO's explanation for what this meant was that because they want only the "best" people to work for them, they want to give special treatment their "eagles." I won't elaborate on what was supposed to happen to the "pigeons" since I think you can figure it out yourself. I will never forget hearing the CEO say this, because then they would turn around and say things like "we put people over profits" and "we care about our employees."  To this day I still have a hard time wrapping my head around how "starving your pigeons" is supposed to go hand in hand with "putting people over profits" and "caring about your employees."

Even with all of that said, I will try my best to end this with something nice to say. I was paid well during my time there. Their benefits package was fine, but personally I am happier with what my new employer offers. MVP's is definitely not the best out there, but also sadly could be worse. Some of my direct coworkers were good people, and I sincerely hope the ones who are still there are being treated better than I was. The company did embrace remote and hybrid options for their employees. They have a beautiful corporate headquarters. 

Some of their clinics are staffed with really great people, so if you're looking to work for one of their clinics you would end up having a really great day to day experience. But I would caution that dysfunction at the top levels usually trickles down, so it's something to be mindful of. I would obviously NOT recommend working for their HQ though based on my experience.

I was hired under the guise that I was going to be mentored, trained, tailored, and that everyone worked as a team here. The first few months were seemingly great, almost too good to be true. Unfortunately, my gut instinct of too good to be true was correct. It went from a supportive environment to cut throat and toxic. Every small mistake or any word you said was taken out of context and used against you and documented. All my patients did well after dentals and surgeries and I tried my absolute best to provide the best care to my patients. I do not profess to be perfect and to not have deficiencies, but instead of using my deficiencies as sounding boards and learning experiences, I was thrown under the bus several times. You could give your side of the story and advocate for yourself but no one would listen or have your back as mentors or a team should. Even when you would take the necessary steps to improve it was never good enough and they would just find something else to ding you for. You were never thanked or appreciated. If a review was received that was less than a 10/10, you were reprimanded and chastised, even if the situation was remedied and turned out well. For the six months I worked here from working interview to when keys were turned in, seven employees came and went. This turnover rate just goes to show how toxic this work environment was at this clinic. Corporate was difficult to get ahold of and if you had any questions they would give you the run around. Most employees were kept in the dark on what was going on on a corporate level. As a veterinarian, It would have been nice to know some of this. The office manager tried her best to be reasonable and has been trying her best to learn her new position, but the dog eat dog nature of this clinic put her between a rock and hard place. The head veterinarian is knowledgable but mentoring seemed to be a bother to him. He expects complete perfection, and as a new doctor a year and a half out of school, his expectations were unreasonable. Also, there was a childish tattle tail mentality. If one of the other doctors saw you could have done something differently, instead of pulling you aside and discussing it with you, they would tell the head doctor behind your back. This was unacceptable, especially for professionals to behave like this. 
There are so many things that this clinic has going for it, but it is such a shame what really goes on behind closed doors. I wish everyone the best there​ but proceed with caution if you are going to apply. It is a lion in sheep's​ clothing here. 

I want to share my personal experience working under Mission Pet Health’s Northeast region, because it differed drastically from what I was promised during the transition. From the start, the communication felt misleading. I was told my meeting with the regional director’s supervisor would be a casual get-to-know-you conversation, but it turned out to be my official interview. I walked in unprepared because I was not told the truth, and the explanation I later received — that it was meant to “keep me relaxed” — didn’t sit well with me.

We were repeatedly told that “not much would change” and the new leadership would be “hands off,” but that was not my experience. Policies, expectations, and standards of care began shifting almost immediately. At the same time, when I asked for help navigating the management responsibilities during the interim transition, I received little to no support. I was often told to “figure it out” or that it was “part of the job,” even though I was new and juggling three roles while trying to train for a practice manager position.

My regional manager frequently agreed with me in conversation but did not follow through or advocate when concerns needed addressing. When I offered constructive feedback on areas that could be improved, it was taken personally and never resolved. There was also a significant amount of busy work assigned — tasks framed as essential, yet if they weren’t completed due to my heavy workload, I was told it wasn’t a big deal. It created confusion about what was truly important versus what simply made someone else’s job easier.

Overall, the experience felt inconsistent, unsupported, and misaligned with what had been communicated. The company repeatedly reassured us that things would be “the same or better,” but in my experience, that was not the case. The transition was difficult, the promises made during the sale did not match reality, and the lack of transparency left me deeply disappointed. I can only speak for my time in the Northeast region, but it did not reflect the integrity or employee support I expected.

Like many, when my hospital was to be acquired by Southern Veterinary Partners I was apprehensive of what to expect. We had a great culture and prided ourselves on practicing medicine unique to the individual pet. I had heard horror stories of "corporate domination" and the changes that would accompany it.

What I found however, was a small organization headed by five star humans that truly stand by their word. Not only have they encouraged the growth of myself, the Veterinarians and the support staff, but they've also given us the resources needed to achieve our goals. They've proven themselves to be approachable, thoughtful and compassionate.

Our day to day life within my hospital is hectic. Knowing that the executives of the company truly understand that, as they've owned and practiced in their own practices, really goes a long way. As a busy four doctor practice, we ask a lot of our employees. SVP has been extremely supportive in reminding us to take time for self care. When we felt that we wouldn't be able to hire more support staff due to budget constraints, we were given tools to better evaluate the situation and find room to be able to bring on new team members, to ensure our team wasn't overwhelmed.

Living the past two months through a global pandemic, I've found myself being extremely grateful for the guidance and forethought put into running our company, while still allowing for us to take excellent care of the patients. The support network that has been created within SVP is of daily benefit. Knowing that you're not alone, that someone has your back, is such an amazing feeling. It allows you to step outside of your comfort zone and face challenges head on.

SVP offers the best of both worlds for hospital employees - the culture and security of the hospital they love with the support, benefits and resources of a larger entity. If you're not afraid to put in hard work, grow in your personal development/skill set and truly want to serve your patients to the best of your ability, give an SVP owned hospital a shot. You'll be glad you did.

I am a CVT in 2 states and LVT in another. I am beyond burnout. I have been working as a veterinary technician for 13 years. I changed from clinical practice to zoological thinking my 12+ years in ER that put me into burnout was solely because I was overworked on ER hours. Wrong. After a couple years in a new focus, same old same old. I knew I had to leave clinical practice all together. My goal was to find a company that empowers its staff to advance beyond their current roles, utilize their skillset and knowledge, provided solid benefits, and had the mission of providing better for veterinary staff. I found that with MVP.

I applied for a few roles, but accepted one in particular. It involves quite a few skills I had learned beyond clinical skills, but also utilizes my vast knowledge in the field. I work from home and I have perfect work/life balance. My peers respect me and are always encouraging me when I am ready to take on new tasks. My direct boss is welcoming and always in touch, asking if I ever need anything. I finally feel like I belong and that I found my space. I work with other corporate teams to advance practices beyond where we are now, and everybody at senior corporate or executive levels are all friendly, welcoming, and down to Earth.

I love that I know there is no dead-end for me like I felt previously. I also love that the company evaluates where and how wages to staff can be improved instead of making excuses as to why you can't get a raise or a day off.

One more thing, is that once I joined MVP, I began bringing my personal pets to the closest clinic location. I am pleased with the discounts and floored by how kind the staff is! For the past few years, I have not worked in practice due to being in zoo medicine, so I have had to take my pets to a clinic as a "normal" pet owner. I feel a sense of comfort knowing that even though I work from home, clinic staff still treat me as a peer and take that special care of my pets too. I'm so happy to be where I am and I'm excited for the future!

I really enjoyed working for MVP at first but after a while, I saw the favoritism on the Kennal side, the two girls I worked with were always on the computer working at times but a lot of times not, they had their cells out and on them and if they were together they talked a lot, I have never seen too much physical work out of them that I saw other than running dogs and feeding. My supervisor knew this and let them get away with it cause there young and they had been there longer! My supervisor wasn't very friendly so why should the other girls be? I worked hard and did my job and kept busy and I was always 15 mins early to work. I was always friendly and respectful to everyone that's just me! I always asked if anyone needed help and was willing to do other job duties other than the kennel jobs, I liked staying busy! The best thing about my job was the animals and I loved them!!!! My supervisor never had to tell me to get busy or do this or do that unless it was something that came up. I was new to the kennel never worked with so many dogs so I needed to learn. I made a mistake with the dogs a couple of times and my supervisor took me to the office and I got written up, which I understood cause I needed to get used to all kinds of different dogs and personalities and be mindful! I was willing to pay attention and correct it! That was the only thing that I needed to work on. I got let go some weeks after that, it's a long story but what I can say is it wasn't right, I got let go!! My supervisor and management weren't on the same page one said one thing and the other said another thing! I have texts and phone calls to prove it!!

Recently hired for a technician role at their hospitals knowing that I was not amazingly qualified, the company stated that's great because they will offer education and training to bring me closer to their standard. Management are perfectionists, they have zero tolerance for disabilities, or rather hidden disabilities, as if you should just "get over it." The work environment is stressed, every single day you are overworked, and you are leaving late because there is little to no organization. You're expected to read the minds of the management and the veterinary staff, if you are not a certain ethnicity or if you do not have certain certifications, they will bully you or neglect you. Classist and clique-y. You are never able to achieve to their standard. They state that in reviews and they go over these reviews with everyone present, no matter how hard you work, you will never ever achieve a 10 out of 10 on the annual review you can only achieve up to 9 and that's if you are an angel. They will not hire you now until you're certified Vetrinary Technician, which is not necessary in Florida and experience speaks volumes In comparison to a certification. The company doesn't even allow you financial benefits, so that you can achieve that certification, especially because, although their offer the benefits of higher education, they actually only sponsor maybe one or less than one person out of every clinic per year to actually go towards certification, and that's if they like you.

The leadership team now overseeing one of the largest veterinary consolidators in the U.S. appears unprepared for the scale and complexity of this organization. The recent MVP/SVP merger has been poorly managed, leading to the loss of many talented individuals due to a clear lack of understanding of the people, operations, and broader business.

Leadership seems disconnected from the reality of managing a national organization. Cultural tone and communication strategies have not evolved to reflect the diversity of markets served. These missteps have contributed to a noticeable breakdown in trust, alignment, and engagement across the company.

Key senior roles have been filled by individuals with limited experience at this level of leadership, which has led to inconsistent direction and unclear priorities. Decision-making often appears to favor legacy affiliations rather than merit, creating frustration for those with deeper operational experience who have been overlooked.

Morale has deteriorated significantly. The merger, despite significant investment, has been broadly viewed internally as a failure. Feedback from employees reflects increasing disillusionment with the current leadership approach and overall organizational culture.

Advice to leadership: Rebuilding trust will require transparency, humility, and leaders with proven experience at this scale. Success depends on engaging those closest to the work and fostering an environment where experience and expertise are valued over personal relationships.

The game spoken when purchasing us was so big, and that our clinic would not be changed and free to run, but that is only on paper. It was a bunch of hot fair that lacks follow thru. 

The area operations and medical directors have so many clinics that you only tend to see them when you or the hospital is in trouble.  They expect to uphold such positive attitude but you only speak when a negative situation arises. 

The bashing of BIG BOX STYLE style vet practices  is present as two of the leadership team are conjoined twins that came over together from those companies and place themselves on such an elitist mountain that often leaves you unavailable to approach.  

Training is horrible and you are thrown to the wolves persay, here is a paper it tells you the job, why cant you read and just do your job.  It is not all bad as our patients are very thankful and caring. 

Working without effective communication and favorites as in every workplace are picked and the others picked off.  It is best to remain on the good graces or you know that you are next in the peeking around to be voted off the island.  

It comes down to the all mighty dollar, speaking and living policies are two totally different worlds.  Your money is what matters, not the staff or the ones who dont pay it.  

Spinning your plates daily to keep your head above water because the lack of training or a training program is the biggest failure of this company.  They have grown too quickly and will soon be the companies they so desperately discuss and want to not be compared too.

When I first started working here, the atmosphere was amazing. Everyone was welcoming and willing to help you learn and advance your knowledge. But once you learned the basics, they were not willing to help you learn anything new unless you asked multiple times. Favoritism was very evident based on the fact that once more people were being hired, I was there a lot longer than these newer people and I was pushed to the side and given the dirty work. My work was underappreciated and when I would try to bring it up to management, they would say that I needed to "put myself out there". Mind you, I was always running around trying to help wherever I was needed and I would try to make conversations with other coworkers but would ultimately be given the cold shoulder. This place did not give one of the interns the experience she needed until she had her teacher come to the clinic and basically tell them what she needed to have done. Lead tech would gaslight you into thinking everything you were doing was wrong even though that was the way you were showed how to do something. Everything was constantly changing with protocols that it was hard to keep up with what we were supposed to do and what we were not supposed to do. None of these changes were communicated unless you had attended the meeting. If you mess up on something, they will not inform you about it until the day they fire you. No chance to redeem yourself or a chance to retrain. Just straight to termination. Would not recommend working here but to each their own. Majority of the clients were amazing! 

Top Job Titles	Average Salary
Veterinary technician 32 salaries reported	$24.30 per hour
Hospital manager 12 salaries reported	$75,048 per year
Veterinarian 13 salaries reported	$139,423 per year
Veterinary assistant 39 salaries reported	$18.49 per hour
Regional director 24 salaries reported	$173,750 per year

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