adjunct instructor

Mobile Medical Response

As a current employee of Mobile Medical Response, I have worked for them as a paramedic for the last 8 years. You have a great deal of autonomy working for this company.   You are expected to follow your protocols, be respectful to your co-workers and to the public, and act like an adult.  To the ones that did not think very highly of working for MMR, my guess is it you allowed yourself to get involved in the drama that is available in any company you work for. If you show up on time, do your job to the best of your ability, don't complain all the time, and understand that in the EMS World, your start time is mandatory your end time is a mere suggestion. You will end up staying after your shift at least 50% of the time.. Mobile Medical Response offers paid training  Insurance paid time off,  regular advancement,  a bonus each December based on the number of hours you work. Along with tuition reimbursement for full-time and part-time employees. iIn the past five years, the company has done a wage study three times. Publish the results, and raised our wages considerably to match the competing area. It has been a great company to work for.

Working at MMR has pros and cons. Pay raises should reflect experience and longevity. New EMT’s with very little to no experience make close to what a more senior EMT makes while training the new hire.  Supervisors don’t micromanage and understand the struggles of road staff and if you stay out of their way they stay out of yours for the most part. Scheduling can be flexible if need be. Some staffing struggles have led to a feeling amongst senior staff that the priority has become quantity over quality during hiring due to the performance and progression of new hires. There is a desperate need for new paramedics and education seems to try to funnel as many people as they can into the class to maybe get 3 or 4 students to pass out of the class and the NREMT pass rate is questionable. The overall approach to paramedic production through education and retention through pay is failing and there is a resistance seemingly from upper management to make drastic changes to try to produce better and more paramedics and also retain the existing ones. One positive note is the friends you make here make the pill of coming to work a lot easier to swallow most days. MMR needs to make some changes to get morale up and try to retain employees but overall its EMS. The grass isn't always greener on the other side and at least our paychecks come through on time and in the right amount and the friends and good experiences make it worth it. 

If you enjoy being harassed, made fun of, working more than others with the same job description or generally hate yourself, than by all means work here. The supervisors are lazy and refuse to help when short staffed, some even sit in the supervisors vehicle after another unit requested them for assistance. Nepotism is huge here from the good ol' days when the operations manager was on the road with most of the supervisors and he refuses to fix the laziness or incompetence of his supervisors. If you speak up, be prepared to work more, drive more and be in fear of repercussions. Dispatchers are terrible at their jobs and put crews at risk on a regular basis. Constantly moving units and playing favorites. One crew can sit for their 12 hour shift and not turn a wheel, while others are in constant motion between calls. The upper management team says they are making changes, but nothing has changed in the almost year since their listening sessions. Overall this company only cares about one thing and that's not it's employees, it's money. Stay far away from this place if you want a career in EMS, this place will just make you hate your choices.     

MMR is not the best, but not the worst.  It varies greatly on what branch you work in.  There are a lot of wonderful people who work here, including some awesome managerial staff.  
MMR is commonly called a good starter company, but not one to stay with for an extended time.  The low pay and long hours leave employees feeling under appreciated, however, the actual job (being an EMT) is typically rewarding enough to make up for the company's failure in this department. 
There are *some* ways to move up; become a paramedic.  That's about it.  However, a medic program is available through the company and I believe there is a sign on bonus and/or tuition reimbursement if you agree to work for a number of years.  MMR also offers paid continuing education courses to help everyone keep up on their licensure.

My typical day starts at 7 a.m and lasts 12 hours. I answer all 911 and administrative lines. MMR covers 10 counties, nearly a quarter of the lower peninsula. I came from a non-medical background so much studying was involved too progress. We go through an extensive 3 month training process however, I was able to finish in 2. Everyday presents new challenges as you could never possibly guess what your next call will present. I work with an exceptional team of people who take their jobs very seriously. It certainly can be a stressful environment but nothing is better than helping someone in need. Of course, the hardest part of any medical position is not being able to do enough. It's a very mentally strenuous position but nothing makes it more worth it than a simple thank you.

Currently employed here and I'll say I love what I do. But I honestly hate who I work for. They won't work on a schedule that will work for you, and the pay is one of the lowest in our state even tho we have some of the highest call volumes. This company is so money driven they will leave a single truck available in saginaw and send everyone else on transfers because that's were they make the money. It's only time before they end up killing somone because they dont have any trucks available because they over book transfers and gamble with your families lives. My co workers are all great and it's like a family inside but the company as a whole does not care about its employees or the people its supposed to protect. But here I still am because I love what I do and I do love my peers.

A typical day at MMR consists of constant picking up other crews slack for either dodging call they know they are closer to or by pure laziness of people not wanting to clean up after themselves. You also have managers that do absolutely nothing in all aspects of the job. If you have a problem with a co worker and go to a supervisor to fix the issue nothing will be done. If you go to a supervisor about a problem you had with a combative or rude patient nothing will be done and you will get yelled at by the supervisor and they will take the patients  side. MMR constantly trys to find ways to increase are call volume with transfer after transfer until there are no ambulances left to run the 911 calls we went to school to run. 

Pay is horrible, but this is common in the EMS world. There is very little personal life. The Job is emotionally and sometimes physically draining. Upper management is by far the WORST I have ever seen. Ask anyone who works/worked there. Like most healthcare related jobs, there is a LOT of drama, but it is tolerable. On the plus side, if you like to work many hours, you will get them here! I know there is a lot of negativity here, but I will add that there are many nice people who work there. Patient care is not bothered by the drama and horrible upper management. I would trust most of the Paramedics and EMTs with my life or my family's life.

Minimal chance for upward movement; and if you’re not looking to be higher level management EMS they won’t bother promoting you anyways. But, the Genesee county ops manager and supervisor are the most bad ash group of people I’ve ever met. Even as a brand new hire, they took me in as family when some life stuff suddenly and drastically changed. To have a supervisor (who doesn’t work your shift) reach out to you to offer support really says a lot about the people who work in that division. Additionally, it is a division that listens to their road crews, acknowledges short comings, and tries their best with what they’re given. MMR South for life 😁👌

I would never go back to this company unless the management changed from top to bottom. Saw multiple times where good employees were thrown to the wolves. If you ever see things differently than the bosses or stand up for yourself, you will be disregarded and replaced in a moments notice. You are merely a number and no longer a person. You will be over used and poorly compensated. MMR is 100% about image and in my 5+yrs there showed that they cared minimally for the individuals they employed. 

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