shift leader

mod team

general manager

restaurant general manager

shift manager

Mod-Pizza

I want to first start off by saying when I first began to work at MOD it was the best job I have had in the food industry and I have worked for many different food service jobs for about 10 years now.  It was great I had great training and everyone made me feel welcome to be a part of the crew. I unfortunately had to move stores when I moved that is when things quickly started to go downhill and it's hard to say if it's just a store problem or a company wide problem because many times I hear the same complaints at other stores and others not so much. The management is beyond bad god forbid someone get sick and isn't able to come to work there won't be anyone to cover and if there is it's probably gonna be someone from another store in the area and instead of actually doing the job it will be some half baked attempt to just get paid. The sentiment is this isn't my store why should I care. Anytime you want to take PTO or sick pay management always acts like they are doing you a favor even though you earned it. We also used to have our schedules done 3 weeks in advance which was great because you could actually plan your life around your work schedule now a lot of the time the schedule isn't posted till the Sunday before the next week and the best part about it is they just copy and paste the last schedule to the next but if you had requested off now it is on you to be able to find someone to cover for you even though you already made the request. Everyday that I come in to the store the lobby is always a mess, the line is dirty, floors not swept  dishes stacked up and yet when I ask if it has been busy today the answer is always no. At this point I just expect this and do my best to catch everything up that people could have done during the day instead of being on their phone in back of the store and this isn't just coming from regular squad members that just started it even comes from upper management. They also decided change the whole line and make it two stations instead of one with everyone used to work together on orders now you could be by yourself making up to five pizzas or more. We also get online orders which is great except for the fact that we don't schedule enough people to have someone running the online orders so guess what that means you get to make it on the main line with the customers looking at you why aren't you making their pizza. Nobody ever asked what anyone thought about the changes or survey workers to see what they think. Although the people that you work with may care  it seems the company doesn't. Labor is always an issue and for that reason they force everyone to take breaks unless the labor is fine in that case they could care less if you get break. The hardest part of the job is finding all the time to do the list of tasks they have for everyone. Customers will insist that you load up their pizzas with a ton of toppings and then when it comes out and they don't like it that somehow becomes your fault. Even after you try to explain to them that putting that many toppings is going to prevent it from thoroughly cooking in the oven. The tattle where customers leave reviews to let the store know how they are doing is constantly an issue even though you can get 5 stars all day long 1 person leaves a poor rating and the next day you can be sure they are going to brow beat you down and ask what happened even though nothing may of happened. Also busy Friday and Saturday nights some of the workers are only scheduled till 8 and working at a pizza place this is ridiculous. The worst part is through all the negatives and things that make you not want to work there they expect you to be happy and have a smile on your face while telling you quite literally how you can and can't feel about things. If you want to advance in the company you have to be able to pick up shifts when you aren't scheduled and you'll have to be available 24/7 to any beckoning need the store has. Regarding benefits unless you are a manager aka captain or higher you can be sure they will never let you get the hours consistently enough to get them. I used to love coming to work everyday and seeing everyone happy to be there. Now it seems that all the changes the company has made makes this place a real drag to work at even though on the outside everyone seems happy that's not the case. If you need a job and have nothing sure it's better than nothing but I'd encourage you as you work here to keep looking for better jobs cause this ain't it chief and it shows by how many people I've seen come and go.

This was my first job, and honestly it was more trouble than it was worth.  The pay was very nice, the job itself isn't too difficult, free meals are offered each shift, and the workers are usually quite friendly.  My objective was to get a taste for customer service, as well as food service and similar jobs.  I also wanted to start therapy and move into a safer living situation, and was hoping to get a job that would financially support that.

Unfortunately, management was extremely poor here, which often clashed with the upbeat and inclusive culture the company tries to nurture in all of its restaurants.  Trust me—I love what the company is trying to do, and I think it's a beautiful message—but the execution is poor.  I did not receive official training and was expected to train others, despite displaying a clear lack of confidence in my own skills.  This completely clashed with my goal of wanting to learn customer service and food service skills.  I often asked for help, but was told that I should've paid more attention in training (which I did not receive).

Due to my underdeveloped skill set, I was often given inconsistent hours, sometimes working 8 hours one week and 36 other weeks.  This lead to a lot of financial issues at home, which in turn decimated my work ethic and ability to get therapy.  I tried to be transparent with management on this, but that only resulted in being asked to keep my mental health problems at home—despite having full-on panic attacks that would interfere with my ability to work.  This would be more understandable in most jobs, except the culture there was misleading and suggested that they'd help with that sort of thing.

If you're in a good spot in life, and know what you're doing behind the counter, this job still might suit you.  Again—free meals, great pay, fairly simple work, and friendly coworkers.  I miss talking to some of the friendliest customers I've ever seen in a restaurant, too.  MOD Pizza tends to have regulars, and it's very easy to develop a relationship with them.  That was probably my favorite part of the job.  I would not recommend this as a place to learn unless you do well with the sink-or-swim approach.  I've heard that other MOD Pizza establishments are much better with this, so it might've been the one I was at.

A typical day at work includes taking orders, working with your team to make pizzas, interacting with customers, keeping work stations clean, making sure kitchen is stocked, and handling cash & card transactions. I learned better customer service skills, creativity within food service as far as learning how to make some really beautiful pizzas, I learned ingredients prep and stocking, I learned to use their personal point of sale system, and I learned how to work strongly within a team and communicate. Management is wonderful, our manager is always sensitive to our needs and flexible with us, full of life and fun and generous. The workplace culture is excellent, they really truly care about giving back to the community and providing a really warm experience for people coming in for a meal and some relaxation, and you can feel that when you're there. I felt very at home within our team of diverse weirdos. The hardest part of the job is keeping up with the pace, and trying not to get overwhelmed with the extreme amount of orders we can get at once. It's easy to lose track of yourself with the sheer amount happening within the kitchen. It's also very physically taxing and exhausting, and sometimes it wasn't worth the strain. Pay is excellent, with plenty of advancement opportunities, and I know they have good benefits, but sometimes getting in the full amount of hours you expect from your schedule isn't doable, and it can be frustrating to try to live off that uncertainty. I love this job, it's fun, it's active, customers have a blast when they come in and you develop a friendship with them, there's so many toppings to make beautiful pizza creations with, you get a free pizza with every shift you work (which I eat far too many of), and altogether the work environment and culture of the company makes you feel very at home and genuinely cared for.

One of the biggest problems with this company, is its lack of compensation to its employees. 

The pay is static, so you will be paid at the same rate as your laziest co-worker (that they will not get rid of). 

In addition, the benefits are not guaranteed due to their "more with less" approach. The required amount of hours per week is 30 for health insurance and I cannot reach 30 hours because the general manager is not allowed to schedule past that due to the number of available hours allotted to them. It's not like you want to have less employees either because if a personal emergency occurs, or you need to find coverage last minute, if you lack fellow co-workers on the same authority level as you, you will not find coverage and will have to take a write up or take the consequences of letting the emergency happen. 

However,  the culture can be nice (with the right employees) and I love the flexible dress code. 

Unfortunately, the pay (for a captain) is not substantial enough for the amount of work that is expected of you. 

As a captain, you have to:
- keep track of breaks
- keep track of labor
- record temperatures
- resolve consumer dissatisfaction (that results often in refunding the pizza despite making a remake for free)
- do immense amounts of cleaning with limited staffing (that cannot be done due to having them serve customers or being high schoolers with no sense of urgency or job experience)
- do online training off the clock when we are already preoccupied with other activities.
- and if you don't get anything done, get yelled at by the night/morning crew for not completing everything on the cleaning/prep list because something they didn't complete didn't get done and we had to do it setting us further back.
- you have to put up all of this while being busy and having minimally trained workers work under you. 

If this is a temporary job and you are not in need of benefits or high pay or if you simply need a simple secondary job, this is the job for you! Otherwise, I would recommend staying clear from the company.

The typical day at work is pretty fun, it all depends on who you work with though. On Thursday-Saturday evenings, it gets pretty busy. On Sunday-Wednesday evenings, it's pretty chill. During the winter/ snow storms, sometimes you can go home early due to the low volume of customers. 

My manager is amazing! He's super laid back and easy to get along with. He's one of my favorite people! He can be stern at times but overall, he's amazing! 

Training is a lot of fun! You get to make pizzas and eat them. At the end of the week, you have tried the whole menu. There's a pizza test you have to take. You have to memorize the whole menu before you can make pizzas. It's a bit challenging in the beginning but after the 1st few tries, it's easy! Personally, I had to take the test twice. It is a bit competitive because, during training, the all-stars (trainers) pick 4 captains (shift managers) and everyone tries to one-up each other. Sometimes, the captains can be a bit egotistical because of the $2 wage difference between captains and MOD Squad.

This is a great job for college students because you can have a flexible work schedule. You get to pick how many hours work for you and on what days. You can easily balance work/ school/ life.

The customers are great and it's fun getting to really know your regulars. Every now and again, you'll have a few bad seeds but it's a very welcoming environment. You can be yourself and express yourself!  Personally, I enjoy doing the dough press and cooking the pizzas. 

As for dress code, of course you can't wear anything inappropriate or anything above the knee but, you can wear yoga pants, leggings, capris, and any shoe (no heels). You're allowed to wear hats, beanies, bandanas, etc. As long as you're wearing your work shirt, you're good! Tatoo friendly and piercing friendly company

Everyone you work with helps out and if you need anything, all you have to do is shout! It's my 1st job and I love it. I'll hate to leave whenever the time comes.

MOD Pizza is a great company with a set of values serving as a foundation. These values are well thought-out and uphold the idea that people come before pizza—that it's a people company. 

I enjoyed the job itself. The co-workers were cool. The customers were cool. And getting to continue and practice my customer-service skills was cool and rewarding, especially whenever I made the pizzas or operated the register at checkout. I enjoyed the customer service aspect of it.

However, the thing about working at MOD is that you don't get scheduled a lot; it has something to do with the labor as a logistical thing that the higher-ups consider. Unfortunately, as much as I wanted to continue working there and grow, it seems discouraging to see my hours reduced as the months pass by. Also, the captains do a bit of micromanaging when it comes to clocking-out. Oftentimes, especially when it's not busy, they just dismiss you from an already short four-hour shift. It feels like they don't want you to make money.

I guess another thing is that you could also be deployed in the same position every day. In that case, you are more likely to be stuck in that position and not really be deployed in other positions like oven. To me, I don't have anything against being on the makeline helping customers, but it just feels very static and not so much growth-inducing. I have seen others rise to different ranks while I still remain a squad member, even with prior experience under my belt.

At the end of the day, it's a great pizza business. I love the food and business culture. It has exceptionally great values. If you don't mind working *strictly* part-time (e.g., two days a week, for about 8 hours divided into small shifts) or being let out early, whether it be you living with your family or just wanting a side hustle, I would recommend this job to you. 

I have had few jobs where my co-workers are as close to amazing as many of my co-workers have been at mod. There are some that have or are trying to become captains that have no business being in charge of another creature due to their cruel and punishing nature, but for the most part the squad is fantastic. Both the manager and district manager are the furthest from representing what MOD is supposed to be. My manager regularly writes people up for trumped up reasons and fires them because they were willing to talk about what they think would be better for mod. The manager has never sat down with someone to have a real constructive discussion about anything really, they will however harass you till you leave or till they feel like they wrote you up enough to get away with firing you without proper procedure. If none of that works and you succeed despite them they will slander you. If you find yourself talking to them and they are not swaying you they result to crying. The district manager has my manager as their number 1 because her numbers are the best ( because we are the slowest store its the easiest to be) and ignores faults with them for those numbers, and perhaps tenure.
All of the best trained and hardest working individuals that used to work here fought to be  transferred out, or got fired while trying to stick to the store through it all. 
The only reason I applied to work at MOD in the first place was their core values and that they seemed to be true to! I am heartbroken that a company with such great promise and leadership in the CEO seat has been able to be corrupted so thoroughly.

I worked closes at the Bend, Oregon location from June to September 2025, and my experience was a real mixed bag.

A typical shift started relatively slow and then hit a wall of chaos once the dinner rush came in. As a closer, you were racing from the moment you clocked in, trying to get ahead on closing tasks before the rush buried you. The pressure to be out the door exactly at 10:30 or 11:30 despite an enormous close checklist was a constant source of stress, and rest breaks were essentially nonexistent. When I asked about mine, I was told to just "sit down for a ten" if I really needed it — and that asking was holding the team back. We were also instructed to always mark that we received our breaks when clocking out, regardless of whether we actually did.

The hardest part of the job was keeping up with dinner rushes and learning the oven, which can become overwhelming quickly. But I did pick things up fast and became one of the more reliable closers on the team, which taught me a lot about working efficiently under pressure and trusting myself in a fast-paced environment.

The best part, without question, was the people. My coworkers made the job bearable and I genuinely laughed a lot on shift. Most shift leads were kind and supportive. Unfortunately, upper management was a different story — cold, unprofessional, and more focused on cutting labor than supporting their team.

Was a great job when I got rehired and was working at a different location. The management was great the hours were great and than I transferred to the Stevenson’s ranch location. The manager promised me good hours, a positive work environment coming into her store. WHAT A JOKE. The hours are absolutely horrendous. Who the f can live on 20 hours of work or less a week. Also it might be a training store but they don’t even really train anyone on anything. Everyone’s an all star because the manager doesn’t let you advance to that position. She’s two faced as ever. Some of the Captains are two faced as well. Everyone drinks and is high at this job when no ones looking and talks about sex, or marijuana or inappropriate comments. There’s work place violence I’ve experienced from male coworkers there and hostility and drama from female coworkers there.  There’s a rare few amazing people who work here. Oh yeah also the company says we should know what the products taste like to better be able to sell them to the customer. So God forbid you try the products (even anything less than a teaspoon) if it’s alcohol in the back of house when the restaurants already closed, or you’ll get fired. Don’t trust people here because they’ll just lie to your face and get you fired. But it’s totally cool for everyone else to be high as a kite here while helping the customers or be drunk at work. I worked extremely hard here, but I was under-appreciated, undervalued, and undermined. Place has no morals or standards. The manager can’t do her job right and is oblivious to everything and doesn’t even care about her employees. Don’t waste your time here, it’s gone down hill. The hours are a joke. The company is a joke. Don’t waste your time here at this location in Santa Clarita. They don’t really care about you here.

Management was poor. The store has gone through 3 managers. First one I worked with for a year, didn't care about her employees, did not care if you were sick and throwing up, no coverage? too bad. Did not care if you got hurt on the job and wanted to get checked out to make sure there was no concussion, it was her day off, figure out yourself. However, she did care if customers asked for extra cheese and would give us this piercing glare if we gave them any. 2nd manager was a dream to work with. For the 6 months he was the manager, I did not hate my job, I enjoyed coming to work. He left, we were left without a manager, luckily a couple of captains took over. Poor girls were worked to tears because of the stress of the store and squad members acting out, we were understaffed. The conflict between squad members was taken too far by some to the point of the work atmosphere was very hostile. It got to the point where if I knew I had to work, I couldn't eat, I couldn't sleep, that job made me very anxious and stressed me out like crazy to the point that I had to start taking anxiety medicine, and before this I was NEVER an anxious person and it took a lot to stress me out. I guess this job broke me. 8-hour shifts could easily turn to 10-hour shifts, sometimes the captains who took over when we had no manager worked between 10-13 hours daily with no time to take their 30-minute breaks until after hours. They didn't start hiring new people until after about 5 squad members quit. 3rd manager is being trained now but I no longer work there I don't know what that will be like. Work wasn't always horrible, just most of the time, with the exception of those 6 months that we had a good manager. At least they pay above minimum wage.. its still not worth it though. or maybe just not this location.

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