project manager

developer

contractor

ModSquad

This is the most insane company to work for when they value higher "unrealistic" expectations metrics - quality is based on lowpar training of yourself: reading alot, viewing videos that lasts 2hours of extensive content in 1hour or in a day & some projects you do it for free no pay (when reviewing all that content takes longer than 1 paid hour allowed, smh). 

As soon as you done training yourself - you are thrown on the job to excel at your new job in a week, why? Well they are doing quality checks of your work with comments as if you been on the job for 10 YEARS!! with massive knowledge when most projects fold down like wet cards as soon as it starts - or the volume is up and down no consistency longterm in volume - instead you're expected to learn something in 72-hours or less. 

Only work here if it's your last option just to get paid while you constantly seek another worthy place for your skills, mental stability of peace, and respect. **They do lure you in promising steady weekly hours, sufficient training, fun place - all Lies!! - When the TRUTH is Msquad is a Draconian type management style. AVOID IT. Its exploitation, wages are too low for type of & amount of tasks required to meet their insane metrics of productivity and quality.

***The positive reviews are probably from their Chosen Tleads or Sr. Mods (NO WAY a low pay, high output, strict company is the best to work at, all Lies) - when their chosen TLeads or Sr Mods that makes mistakes, non-helpful to make them look good so you (a job seeker) can fill in the MASSIVE turnover of positions. They probably dating one another so its all a click to why they still get on other projects or if you say something that they did wrong -- oh NO, you are called into a manager(s) meeting yes meeting with two or three about all of a suddent a low qr score or productivity to be written up!! Smh? That's not a professional company it's gangster mobster abuse mentality type of company. 

With the High productivity from chat tickets to phone calls when you have to jump from web-tab to web tab, review notes in a rush way, why is that? Oh, because you are expected to excel and operate like a trained animal. They don't care about the workers. One day they will be like all those other arrogant companies thats out to use their labor not share in the success of these projects and treat workers more like chickens in farm bin scrambling to survive -- they will experience so much massive low turn over that they have to do their insane projects and wont meet metric goals or collaspe into a joke of no more like the rest. 

Find you something better and never look back!

 I have had the pleasure of working on six different "projects" here at ModSquad. A project is what your client is referred to, I know it's weird. ModSquad does an amazing job of using quirky terms to cover up what something actually is, you get used to it. Once you are onboarded to a PROJECT you are either given training by a manager or they give you the PROJECT'S resource site and let you go over it yourself. You are told during orientation that you get to pick your own hours which sounds great but what they do not tell you is they have limited amount of hours provided to you and you are separated into groups based on your performance. So if you're a new person you can start in the middle group which picks hours second. If you are lucky you can get a good 40 hours but some months you can barely hit 20. Every scheduling day once a month is stressful because you are fighting over hours with your colleagues. You don't want to work at 12AM? Too bad. I have jumped around on projects and found some with people I actually enjoy that make work fun and also where the pay isn't in the single digits. It can take a while to find these but they are worth it if you really need money and need to WFH. The absolute nastiest thing about ModSquad is how everything is under NDA. So if you want to leave the company and talk to a new employer about who you worked for or what you did at ModSquad LEGALLY you cannot do so and could potentially face going to court. All of the work essentially that you are doing is going to go unnoticed due to this, they do not care about at the end of the day and you are just there to fill in seats and take on whatever issue a customer throws at you. When you are interviewing for a new job within the company you can't even mention to them who you are working for. Nobody is allowed to know where what projects you are on within the company. The corporate side of this company is vile and they have so many systems in place to make sure you stay quiet and are not able to go anywhere else by actually taking away the work experience you get, this locks you in to working for THEM and hoping for a promotion. Your managers cannot even give you a reference either if you want to get a new job. 

For a company called ModSquad, they don't have many moderating jobs. The couple I saw for games were impossible to get as they usually already have people lined up for the positions or you need a recently upgraded computer to work the job. Most of the work is customer service which feels like MSQ is a third party provider for fodder jobs. You could make $15/hr as a call center agent but you get $8/hr for the same job at MSQ.

As a contractor you get no benefits, no taxes taken out of your checks, and no paid time off or anything like that. You schedule your shifts when you want them, which is nice, but you can get denied projects if you won't work at certain hours/days. You can work multiple projects at once but they can not overlap in shifts. You can work up to 12 hrs per day, 60 hrs per week. There is no overtime pay as a contractor.

If you're lucky you can get a lead position but it's still a contractor position, so same deal. It feels like many projects become micro managed and thus intolerable. Some managers expect you to be putting out 100% work effort for your dirt pay, which I don't agree with. Some projects are laid back with cool people; I made a couple friends but nothing that would necessarily advance my career or anything. Goodying up to management can get you brownie points.

I've worked for some projects related to gaming but it's usually user reports done on a browser client. Ban/suspend people for their actions. That's about it. Depending on the project, the quota can be really high per hour. Again, for only $8-$9/hr it really wasn't worth it.

Your shifts need to be covered by someone else or moved to another day during the same pay week if you need it moved. Otherwise they won't really let you take a day off if you already scheduled.

If you think MSQ is your foot in the door to game jobs, look somewhere else. You don't work with the game companies themselves, as only upper management speaks to the clients. You can not say which clients you've worked for either, so you can't put it on your resume. The skills you get from this job is essentially phone support, chat support, email, tickets, and an awful mental load from the extreme content you can put up with (images, text, audio containing hate speech, violence, gore, cp, death, extreme nsfw, and anything else under the sun.)

If I could sum up working here in a few words, it would be this: I absolutely regret working here.

I turned down two other job opportunities to work at ModSquad and I regret it every single day. For starters, the people here are lazy. A lot of them play on their phones during work, or sleep, or play with the PS5 at the front of the office. They also almost never clean up after themselves and I had to do it for them. They also don't answer messages in the Slack channel and I had to constantly pick up work and cover for them.

And what was my reward for this? Passive-aggressive notes on the whiteboard and endless complaints. I also hated small things like strong scents being banned, as I felt severely restricted there.

Senior management all live on the East Coast so they had no idea of what was happening in the West Coast office. They were all hard to reach too. I actually ended up buying supplies for the office out of my own pocket because the feudal overlords neglected to replenish the office with the necessary supplies we needed.

Furthermore, a lot of the Tier 1 content moderators were poorly trained and didn't bother to do any research before clogging up the help channel in Slack with questions. It was so aggravating to constantly have to do the work for them when they could be doing the research themselves. And if you complain about it, you also got written up too. I had to learn this the hard way.

Essentially, you got punished for doing things you didn't know you weren't supposed to do and the corporate autocrats are trigger happy and will eliminate you on a whim just to save money.

So in conclusion: no, I don't recommend working here. I mean, unless you like seeing gross images of bodily fluids, nudity, mutilation, and other disgusting things while being treated like garbage by your incompetent fellow employees and out of touch bosses, then this would be the job for you.

As for everyone else, stay far away.

I've been a mod contractor with ModSquad for about 3 years, and for the most part, its been a great experience. The projects that are available can be hit or miss, but once you get your foot in the door, you start receiving more offers. My first project with them was customer support (email, and live chat only, but some projects do require phone). That particular project was a hot mess. Little communication from management, and VERY little training before being thrown to the wolves. However, over the past couple of years every project I've been on has been great. I get notifications fairly frequently about new openings. As an avid gamer, I tend to stay with projects that are gaming related. For example, at the moment, I work 3 projects. 2 of which are ticket(email) support for 2 separate video games. The other is an engagement moderation project for another game. You set your own schedule for each month. Usually around the 15th of each month, you'll receive a "grouping" email from each project, that lets you know when you can schedule your hours. Your grouping depends on performance, attendance, and time on project. So, if you perform poorly, you may not get as many hours. Each project (at least the ones that I've been on) have a required weekly minimum, usually 10-15 hours. At the end of group scheduling, any remaining hours that weren't claimed, are a free for all (and they go quick!). As others have said, this isn't ideal as the sole bread winner, but, it is possible to make a decent, livable income if you put the hours in (as a contractor you can work 12 hours a day, 60 hours a week). I average around 45 hours a week, and can pay the bills and put food on the table. 

This company is terrible to work for. They pay you an extremely low wage and lie to you about advancing. The managers are extremely biased and overworked. The clients are sometimes impossible and are allowed to treat the mods and managers like dirt. You will never have time to yourself. Schedules are made a month in advance so if something comes up you have to find a cover and if you don't then you cannot miss your shift or you will be removed from the project. 
I worked as a contractor for 2 years with promises of a promotion to full time that never came. I worked 60-70 hours a week (You have to have permission to work over 60) and would pick up shifts to help the other mods. I lost valuable time with my family trying to move up with what I thought would be a good company to grow with. When I was passed over I was told it was because they had too many Leads without projects so they weren't currently promoting from within. This was a lie. I have a friend who was promoted to a Lead position 2 weeks after I had that conversation with my project manager


The managers are poorly trained and overworked because they're salary. The company takes advantage of this regularly. 

If you are just wanting to make some extra money and can find a part-time project then it may not be so bad. This is a 1099 position so be prepared for taxes. This may also be a good way to get remote work experience so you can move onto something more fulfilling.
I would NOT recommend applying if you're looking for a company to grow with. They do not have your best interests in mind. 

Be prepared for a scheduling grab every month. DO NOT attempt to use this as your sole income. This is a side hustle only. You will end up homeless (2x now) when a project ends suddenly or there aren't enough hours to go around.  

Advancements are slow if at all. You make more money as a contractor (1099) than an employee (1040) as you can work more than 40 hours. 

You're ever going to have enough hours sustainably to afford the healthcare package which you WILL need for mental health if you work moderation. Nothing like working at non-livable pay and being exposed to the dregs of society with no mental health options.

If a project ends, no one will hustle to help you find a new one. Once you apply to a new one, your flakey upper rank employees who say they could use you on a project will flake out and forget about you or which project they were going to put you on. 

I once had a PM who said there weren't enough hours the next month, and NEVER got back to me about when there were hours...the project was still going...literally forgot about me. I simply got removed from the communications process slowly.  I never followed up because I didn't want to work with that PM again. Also didn't want to report it because I like to work and management can be a bit of a clique.

NDA means you can't fully promote yourself to other companies afterwards and good luck trying to get a job afterwards in the same field. If another job wants professional references you can't give them emails, etc. 

I really enjoyed one of my long term projects, the company I can't name was so very respectful, and thoughtful it's the only thing I miss about not working there. 





While you are able to schedule the hours you want to work, you have to fight to get any from a collective pool with all the other employees for your project, and if you don't start grabbing the minute they go up, you could be left with less than 10 hours a week. Some projects have highly disturbing content, which the pay was not worth enduring long-term - no raises or advancement for freelancers, even after 3 years as one of the best on my team. 

They claim work-life balance, which is somewhat true in that you can choose to not take a shift when you want to do something non-work, but the pay pretty much guarantees that you can't afford to take that time off anyway. There was a pitiful attempt to make up for the content with what were essentially group mediation sessions, rather than paying enough to afford actual therapy. 

They will respect the preferred name & pronouns for trans folks, which is a strong positive. Communication with coworkers can be stilted, but they are generally supportive and friendly. Weekly feedback with comments on errors and notes on how to correct them going forward, but if you score too low (<90%) for more than a month, you are likely to be fired. 

Do not rely on this as your sole income - my project lost funding without warning, despite having the contract for years. All of us dumped the same day the decision was made, no 2-weeks notice. Side hustle at best until they double the freelancer's pay

Pro's:
-Schedule when you want to work for the most part
-Relaxed atmosphere, I have yet to be micromanaged or talked down to by management. So if you do as your are told and do your job correctly you should be ok.
-Fair support network, there is no immediate transfer to a higher tier when on the phone with a customer but you can escalate and ask questions other ways.

Con's:
-Pay, saying pay is bad would be an understatement. They prey on people who have no other current employment option and there is no direct way to get a raise. Expect your pay rate to be between $8 and $10 an hour if you are standard remote worker. 
-Bennys, there is none since you are a 1099 Contract employee
-Job Security, Been with the company only a month and hours are already getting sacked and dried up. They had an agreement where we had to be within the project for 60 days and work 20 hour a week minimums with the lions share of those hours on the weekends and that was removed less than 30 days with me being on the project which is super scummy.
-If this is your primary source of income be prepared to be without work for weeks/months between projects and have some sort of nest egg to supplement yourself while you tread water with the hundreds (yes, soon to be hundreds of people) looking for a project that only accepts a couple people. One week you can find yourself with 40hours, the next you are lucky to get 40hours in an entire month and over-night you can be without any hours.

I love the jobs you can apply for. I admit they are phone heavy. The company makes it's money off of providing good service to vendors that don't have the time to help with tickets. The issue is modsquad doesn't just do tickets. They also do phone and chat, and they are ALWAYS wanting you to do that more than ticketing, which makes absolutely no sense. Yes ppl want a human touch, but with modsquad, the workers and chat are faster than anything I've ever seen in ticket handling so there's no point. Customers don't really have to wait long to get an answer. It's usually within 30 minutes most customers are answered. And they use typical ticketing/email software so it's not a hard job. 


Ppl want to help you so that's never an issue if you are stuck you can just ask for help. It's very easy to pick up even if you know nothing, it won't take long to get the hang of things. It also helps that you are the service in a small way so you can take harder jobs that may pay more , easier jobs that pay less,  jobs that you understand the service you are working for, and as many jobs as you can have the time for since it's contract on your own time based

Top Job Titles	Average Salary
Project manager 3 salaries reported	$47,833 per year
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Contractor 3 salaries reported	$10.17 per hour

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