customer service representative

shift leader

retail assistant manager

general manager

site manager

ModWash Car Wash

Every workday is different in this industry. It doesn’t help when leadership in home office constantly changes which causes all policies and pay structures to change with it. I learned alot working there as far as plumbing, maintenance and running an express wash goes. Leadership changes too frequently due to staff morals not being in line with company actions. The culture is great since it’s about being the positive ripple and helping the community. The bad part is this does not apply to the staff. The staff are made to feel replaceable most days and lashed out at due to lack of training and policy confusion. The hardest part of the job was always having to chase the money owed to me and my staff. It was a constant thing. Commissions were never paid properly or on time and my bonuses had to be corrected every single month. If I wouldn’t have caught the errors nothing would’ve been corrected. Another downside is that the leadership within home office changes every few months which caused policies and expectations to constantly change. No one ever knew who was in charge of what like ordering needs for sites, safety etc. Everything was so confusing for so long. I did enjoy my time there with my staff and the relationships I built with my guests and vendors. I got to learn a lot about the industry and gained experience that now has many other washes reaching out to me directly. The experience is definitely great to have. I just wish the culture applied to more than just guests and that the company could keep good staff instead of losing them all. I saw a lot of reacting out of emotion rather than calming down and thinking rational. 
I worked 4 different jobs for the company and put in 7 days per week constantly. I took calls and emails 24/7 and worked alongside the owner to help her with any issues or questions she had as well. I was still being paid less than GMs that only worked their role as GM, nothing extra outside of that. That was very hurtful. It definitely made me feel unappreciated and undervalued to the company. 

Working at ModWash has been a difficult experience, primarily due to the lack of concern from management towards their team members. Instead of supporting and acknowledging the hard work of their employees, they often take credit for their accomplishments or belittle their contributions, making one feel insignificant in the workplace. The management's questionable practices also include purposely not scheduling coworkers, with the intention of pushing them to quit rather than formally terminating their employment. Moreover, the manager would frequently leave work early without valid reasons, yet when a team member requested to leave early, it would become an overly complicated issue. The recognition of good workers is merely lip service, as they claim to appreciate them but fail to demonstrate it in reality. What makes matters worse is that the management hires individuals with no management experience, which exacerbates the already strained work environment. Additionally, the company's disregard for employee well-being is evident in their expectation for us to endure freezing temperatures while standing outside, wearing inadequate jackets and hats that offer no warmth, while they themselves refuse to endure the same conditions. Finally, the upper management's lack of concern for the store location is evident in their misplaced priorities, as they prioritize purchasing expensive speakers over addressing essential repairs such as fixing the heating system, tunnel, and vacuum equipment. All these factors combined have contributed to a negative and demoralizing experience while working at ModWash. I've been told many time you have to work a year to get a raise but yet they give someone 1-2 raises that was under a year of working there. 

I worked for the company for almost 3 years and it has consistently been going down hill. Each location will be different but upper management always sucks. I honestly have no idea what their purpose is other than yelling at the stores to up their numbers. 

The job itself is easy. If you can handle extreme temperatures and a generally dirty job, you’ll be just fine. You do have to be good at sales, or willing to learn, as it’s the main thing the company is looking for. 

The commissions they promise aren’t as good as they claim. The amounts are always fluctuating and you aren’t guaranteed high amounts of sales. If it’s busy season, heck yeah, you’re going to make bank, but majority of the time, that’s not the case. 

Specifically at the Millville store, it is one of the worst physical buildings. The building is falling apart. Previous Management failed to take good care of it and it’s rough. Customers are constantly coming in to complain and you really can’t do anything about it since it’s up to corporate to fix it. When I left, they were slowly fixing things, but I think that building is just not meant to be running properly lol. 

All in all, the hours were getting cut and I felt like I wasn’t being appreciated despite me working there for so long, so I left. It’s an okay short term job. I definitely wouldn’t plan to move up, the higher you go, the more they expect you to do regardless of previous experience. 

The turn over rate is CRAZY, especially for DMs. 

a typical day at work, depends really on the location and how busy it can be. Every location isn't always run by a manager who may come off like he/she is running a foot camp. Some locations have great management.
what you believe you learned, you will get a lot of rejection on membership sign ups but always remember every opportunity is a new opportunity. 
management, is different at each location while the expectations are the same or should be the same which is greeting guests  explaining the benefits of the membership  following up with new members and listening to guests concerns are important. 
the hardest part of the job, dealing with changing weather patterns.  Some days it can be really hot or rain or places it might snow so you must be able too work a job that deals with this stuff. The other hardest part of employees who like to hide in the restroom half their shift.
the most enjoyable part of the job meeting new people  and members who come back to see how you're doing also turning a bad experience into a positive experience for the outcome. Problem solving is always fun to be apart of. 

During my time at ModWash, I experienced several challenges related to management and workplace culture. The environment often felt unprofessional, and communication from leadership was inconsistent. Policies and expectations were frequently unclear or changed without notice, making it difficult to understand what was expected day to day.

Training was minimal, and I often felt unprepared for certain responsibilities. Scheduling was inconsistent as well, with hours being reduced unexpectedly. I also had to complete some training tasks outside of work hours without clear direction on compensation.

There were also some safety and staffing concerns, including times when the site operated with limited staff coverage. Additionally, the expectations around uniforms and other costs were not always clearly explained.

I also NEVER got paid my commission while there.

I hope the company takes employee feedback seriously and works to improve communication, consistency, and training across all locations.

I was fired because I stood up for myself and other employees when it came to our bonuses. We rechecked out via phone call and numerous ways over a three month time span. I finally got tired and sent a stern email. Karen disliked it and decided to terminate me. She did clarify when the bonuses were supposed to come but she shouldn’t have take three months to tell the company. Listen to me don’t apply here. The company is headed in the wrong direction and is facing several legal issues. One of these days her CarWash will fall, but save yourself from this company. They will act like things are okay but they are not. People there are forced to put up with her stupidity and arrogance, forced to do so much with no appreciation for the employees. One last note I was employee 10,307 if that doesn’t tell you something I don’t know what does, that is insanity. 

What is the best part of working at the company?
The best part of working at ModWash is the harder you work for them the harder they work for you. This company is like no other!


What is the most stressful part about working at the company?
I don’t have an answer for this. 

What is the work environment and culture like at the company?
Happy, upbeat, team/family environment. Our CFO is amazing at making you feel like you can accomplish, succeed at anything you want to if you want it bad enough! Our District and Regional Managers are always there to help their General Managers  / Assistant General Managers 

What is a typical day like for you at the company?
Having fun, talking to guests, serving the community, keeping everything clean, maintaining regular maintenance on the equipment to keep everything running efficiently.

The day starts off with getting everything prepared to open towels folded put on carts n put out for our customers to use, filling up the bug spray area so our guests can use it before getting a wash, turning on all vacuums and making sure they r all in operating order, and finally moving the cones so we are open. I have learned that everyone has different needs and to be calm and patient and guide customers to what they would like. Management is great, they set goals for us all to reach and its not an unfair goal but a very reasonable one. Everyone here in the work place has a very great and positive attitude. Hardest part is on rainy days when it's slow because you are getting stuff done and after that it's difficult to stay busy. The employees and meeting new customers are the best part of the job

What is the best part of working at the company?
Meeting new people, making new connections with the guests. 

What is the most stressful part about working at the company?
There’s no gender base equality. More preferences are given to a man than to a women! 

What is the work environment and culture like at the company?
There’s no sense of directions there’s no future, no hope to get anywhere higher up than a supervisor position. at least as a women have worked there was so future no matter how hard you tried. 

What is a typical day like for you at the company?
Go in your forced to work at one position. And breaks are whenever people are smoking and chilling on the clock. Majority of the time one gate is down or if not it’s all!

Starting this job was good. You got commissions for what memberships you sold and all was well and good…..until people started seeing the memberships as nothing but a chance to sit on their phone and wait for cars to show up and do nothing else, the AGM does everything but her job, on the plus side, if you smoke then you’re in luck because you can take a smoke break every hour and it doesn’t matter if you’re busy or not because THATS WHAT THE AGM DOES. There’s only about 3 people that do everything while the remaining team members sit around and wait for their shift to end, but upper management refuses to take ANY action against them. 

Top Job Titles	Average Salary
Customer service representative 584 salaries reported	$13.38 per hour
Shift leader 515 salaries reported	$15.29 per hour
Retail assistant manager 2 salaries reported	$15.25 per hour
General manager 147 salaries reported	$68,575 per year
Site manager 228 salaries reported	$17.10 per hour

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