pest control technician

customer service representative

it technician

service manager

residential sales

Modern Pest Services

If you've ever considered pest control as a career option, and given the current state of the economy that would be a very reasonable consideration in terms of job security, MODERN PEST SERVICES offers one of the VERY BEST options available, across numerous fronts.  I have worked for both large national pest control firms and small "family" type pest control companies and, based on those hard-won experiences, will tell you that Modern Pest Services presents as a great combination of the BEST aspects of both sorts; one that offers the tools, resources, and backing of a large company and the intimate close-knit nature of a smaller family-run business.  

On whole, the company offers the VERY BEST in ongoing PROFESSIONAL TRAINING, and is very supportive in terms of employee advancement along these lines, both in terms of achieving certification and continuing education credits required to maintain certification.  My experience with one of the large, national firms was disappointing to say the least.  Lots of lip service was paid toward training, but when it came right down to it, most technicians were given a modicum of training and then thrown to the wolves, so to speak, running pest control routes without a sufficient knowledge of what they were supposed to do.  In fact, it was scary.  Sure, the big companies might be able to supply the materials and tools handily, but what they didn't offer was a solid education in regard to the use of tools and materials.  You'd have a fully stocked truck when you rolled up on a job but you didn't, quite honestly, know what to do with any of it.  The flip side to that, was the smaller, family type company.  Those experiences can and do vary -- widely.  Many don't offer the tools and materials required to do the job CORRECTLY and or SAFELY (safety is KEY in this business, and of PARAMOUNT importance to Modern Pest Services), or the necessary education.  More often than not you were just told what to do at a very micromanaged level, and sent off without a true understanding of what you're being sent to do.  Again, very scary.

Modern Pest Services is a growing U.S. platform of a Swedish company called Anticimex, the latter comprising an immense global network of pest control companies.  As one of Anticimex's U.S. platforms, Modern's mission is to "be the most highly recommended pest control firm in the Northeast,"  and ultimately the nation.  It's approach to the marketplace is progressive and highly innovative.  

Individual advancement and achievement is encouraged, supported, and rewarded, all within a very respectful team-based workplace culture.  Knowledge gained is shared among team members.  Management is competent, responsive, and supportive.  




I joined Modern Pest with the hope of finding purpose and passion in my work.  I have not been disappointed.  From the senior leadership to the entry-level roles, team members have been supportive and welcoming from day one.  I have a clear sense of the company's mission and values, and believe that our leadership value the hard work we do every day.  I was offered a higher rate of pay than expected, I have a work/life balance that I did not before, and I'm generally happier in my work life due to the sense of community that Modern Pest fosters.  Many of those in leadership have worked their way up from entry-level positions, so it is inspiring to see the upward mobility that is available within the company.  The atmosphere in the location I work in is positive and fun, and we are provided with company equipment to work from home as needed.  Especially during the pandemic, this flexibility and team-first attitude has been appreciated!  I was nervous about leaving my previous employer to start over, but I have never looked back!  This is the happiest I have ever been in my work life, and I look forward to growing here at Modern Pest!

What is the best part of working at the company?
Working independently and having reliable transportation with company vehicle.

What is the most stressful part about working at the company?
Being sent to accounts that is not in your service area to cover for someone else and finding  out that the service tech. is not doing their job and you've got to fix everything(deteriorated rodenticides, no labels on anything)

What is the work environment and culture like at the company?
I felt like a contractor whom 9nly needed their schedule everyday and the pesticides to do your job. Otherwise, everything is geared towards the company succeeding and not necessarily you.

What is a typical day like for you at the company?
10 hour work day M-Th. and hope that they give you 10 hours worth of work to do for the day. Otherwise you will come up short in hours for the week to reach 40.

What is the best part of working at the company?
The team support is amazing. There is a lot to learn, but they are very patient and willing to help you succeed and achieve your goals. It’s also a fun company to work for. And working from home is the best! 

What is the most stressful part about working at the company?
The first 6 months while learning it all. But after that it’s amazing!

What is the work environment and culture like at the company?
It’s a professional call center setting, but a very friendly place to work. Many work from home like me, but have our team chat to reach out and ask questions. We also have a lot of fun as well, when appropriate.

What is a typical day like for you at the company?
I answer phones and help clients with issues and concerns, as well as scheduling services for them. During the summer months the phones are very busy, but it does slow down in the winter months.

To start; there is no work life balance. Yes, you get X amount of PTO a year but if you use it all, (doesn't matter how, you can get sick, go on vacation, whatever), if you use it all, there is no lee-way. Secondly, if you screw up one simple time, that's a write up. No warnings. Third, management always says to call if you're unsure of something while out at a job; but when you do to ask a genuine question, they make you feel stupid and they are very condescending. Lastly, the hours. Absolutely zero regard for your personal life. You have to be at your first job at 8AM (depending on how far you could be leaving home at 7AM), but you're scheduled to be at your last job at 5PM (sometimes 4:30 or so) but guess what, it's an hour or more home. So you just did a 11 hour day from 7-6/6:30, but only got paid for roughly 9.5 hours because you don't get paid for all of the drive. It's a huge problem. 

What is the best part of working at the company?
The work environment is great and they are very friendly. They are understanding and try to work with you. Managers actually work

What is the most stressful part about working at the company?
They can't handle overbooking or the increasing number of complaints due to this. They may have improved this by now though.
Multi-tasking has caused many mistakes and confusion but it is required. I did hear rumors that the head of the call center wanted to stop this.

What is the work environment and culture like at the company?
They are an understanding group for the most part. 

What is a typical day like for you at the company?
A typical day is filled with many calls from customers while going through requests made by the techs. There's an auto pausing for a couple of minutes between calls so if things get busy it won't be one right after another.

Modern Pest Services is a subsidiary of Anticimex of Sweden.  The Modern Pest Platform has what can be best described as a mediocre HR department(company centric no regard to the employee). A CEO that really is ill equipped to take a company to the next level the tell here is the constant trial and error directives that keep coming from the top. The coup de grace is that in 2019 the company underfunded their Self insured Medical insurance and the employee premiums doubled so when you are not paid that much to begin with this was a difficult pill to swallow.(Premiums have since come down but not at the level they were)

It's sad to write such a negative review. When I was hired, I had high hopes for the company, but they are the worst company I've ever worked for. First, the part that had me one foot out the door was the management; they lacked the soft skills you would expect from an HR department. To reference a particular management style, they match the Theory X from McGregor's Model of Motivation.  Also, the pay is not competitive and not worth the hybrid schedule.  In the end, it is not worth it, trust me. I know some branches are better than others, but this has been my experience working in the Brunswick office.

A typical day of work is 8 hours of answering inbound phone calls. Sometimes, you will be tasked with working on rescheduling or notifying people of services. These extra tasks come at no extra pay. Raises are said to be yearly, however, there is no word on whether this is true or not. The enjoyable part of this role is its remote flexibility. You can work in or out of the office if needed. Generally, we have good management, and they are flexible with our needs. work culture is very corporate, if you like this or not is up to you, it's not everyone tastes

I started my first week at Modern thinking it was going to be a fun job to work at but I was severely wrong. First week of training was okay but it was all virtual and I didn’t understand a thing what the trainer was teaching me. Other thing is that I had a bad vibe from everyone there and management was bad so many arrogant executives thinking they are better than everyone else. Plus the call center some of the employees were nice but most of them didn’t give a thing about me and I just had an overall negative experience here. 

Top Job Titles	Average Salary
Pest control technician 21 salaries reported	$22.29 per hour
Customer service representative 3 salaries reported	$18.00 per hour
It technician 3 salaries reported	$20.17 per hour
Service manager 1 salary reported	$62,500 per year
Residential sales 1 salary reported	$17.00 per hour

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