crew member

shift manager

assistant manager

general manager

delivery driver

Moe's-Southwest-Grill

I was a marketing/catering coordinator for a couple of stores in Chattanooga/Hixson TN, and Huntsville, AL. The job itself was good because you are able to get out and meet new people. I enjoyed the relationship building and trying to gain new business. Also, people loved when you’d bring them free chips and salsa! I also was over catering which was unique and another good way to meet people and share ideas. 


The job itself is not difficult but working in the industry does have its challenges. In sales you want to bring in as much revenue as possible for the company to succeed and honestly to make some commission. It became apparent making commission was almost impossible due not having staff to cover the caters you bring in. Selling meal kits would prove challenging at times due it only targeting families. The kits range from $34-42 a piece and feed 4-6 people which is great for families but not everyone has families. Not having a solution when I would talk to those people was frustrating. 

I remember my first week I started they trained me in the store off Gunbarrel road in Chattanooga which was great to learn that side of things. However, I was AMAZED at how gross the bathrooms were. Like dried feces all over the toilet so you knew it has been there a while, sink was just absolutely gross, mirror hadn’t been wiped down since the FDR Administration. I decided to clean it and hope people who follow suit and maintain it but I was wrong. It stayed gross. How am I supposed to sell a place that isn’t even clean? Like terribly gross. I brought it up with management but nothing really came about it. Dust was always all over the place as well. 
There are Google reviews about the restaurant that will tell you the same about the cleanliness. It still amazes me nothing was done about it. You can blame staffing problems all you want but there’s no excuse for that. 

When I was out marketing few times I would have business professionals tell me they do not come to those locations due to customer service. One professional told me “I love the food but when I go in there they seem miserable and barely speak. It’s a terrible experience”. What do you say to that? I gave them discount cards and such but that’s a tough one. 

The benefits as well are below average. After 6 months you get 5 days vacation. There is no sick time or any other PTO. Health benefits were terrible too. There is no vision or dental just health which I paid $500 a month for and it’s just me on my policy. When you market and are a liaison you drive a lot. They did not offer any mileage reimbursements for when I drove for marketing. 

I enjoy places that have a culture where you feel appreciated. It was very rare I would hear anything about how things are going. When I would hear it would be about what we need to do better. I worked hard to get some marketing materials printed out and try to garner more business but only would get negative feedback. It also was hard to get ahold of my bosses. I had scheduled calls in the morning to go over the daily plan but it was rare he would answer and when he did he would say he would call back but well he didn’t. So I was kind of on my own with no real direction or structure. 

Going into the position I was excited and felt we would do great things. I was sadly mistaken. 

So much advice. Listen, be present, understand your employees. When you treat your employees well they are more inclined to stay and work hard. It’s very rare people leave jobs when they have managers who genuinely care. Don’t think about the dollar but think about the person and the rest will come. Let It be genuine. Oh and clean the bathrooms. Daily. Cause that’s gross. 

Marketing/catering coordinator 


I loved Moe's before I started working there. Things I don't mind: it's a job that requires constant movement, customer interaction, and hard work. Paychecks are received biweekly, and on weeks when you don't get a paycheck, you get tips*. However, the management at this location leaves a lot to be desired. Schedules are always made last-minute and paychecks/tips are almost never distributed on time. Some employees (those that are friends with/related to management) are allowed to show up late (30-45 min) without explanation and use their phones whenever they want, while other employees would get reprimanded for doing the same thing (although other employees show up on time and follow the rules without being asked). In addition, if you work with the morning crew, you often have to clean up the messes the night crew (and management) leaves behind, in addition to your morning duties. Lunches are free, which is fantastic, but breaks only last 15 minutes (for most employees), so you need to eat very quickly.  Don't be surprised if on your day off (or at 11pm the night before your day off) you get a text telling you (not asking you) to come to work. Unless you are a friend or relative, don't expect any opportunity to grow within the company; or, if you do, don't expect your paycheck to match your promotion. I have worked at this location since it first opened over two years ago, and have been in charge of catering and training employees for most of my time there, but still get paid less than $10/hr. I wish corporate would investigate the management at this location--I'd think they'd be very disappointed to learn how they are sullying the name of Moe's and how unhappy employees are.
After over two years, I'm happy to be leaving to move to a more promising job elsewhere. It's sad, because I still love Moe's itself, but this location is not one I'd recommend working at.

*Rather than getting tips in accordance with how much you're getting tipped from customers each week (as it was when this location first opened), now your "tip money" somehow always equals exactly 50 cents per hour you work each week. With only a handful of employees, I'm not sure where the rest of the tip money goes.

I used to really enjoy working here in high school, it was one of the best jobs I have ever had. I have made many lifelong friends from working here and I don't regret ever spending years with this company. 
I have been through 5 GMs since starting and all of them have only lasted about 1-1 1/2 years as GM. Scheduling was flexible but has always been different between the managers. Overturn is high with both management and employees. Shift leads were never praised for their hard work and constantly got blamed for things usually out of their control. Shift leads and employees were thrown into positions without proper training or experience. When they would get trained it was usually for 3 shifts and they were expected to function on their own. The labor percentage was set to unachievable numbers. Employees were let go for stupid things as well as upper management tried to find ways to fire employees who have been there for 5+ years simply because they made too much money. Positions were cut to save labor but made the job incredibly difficult, usually expecting one person to do 3-4 positions/tasks at once. Shift leads went into overtime often. Employees were allowed 1 free meal for an entire shift even if they were working for 12 hours. You also were not allowed to add any extras to your food and your job was threatened if you did. You were not allowed drinks unless you paid for them, including the ones from the soda machine. You were expected to get out on time but were discouraged from pre-closing. Usually had to stay an extra 2 hours after closing just to finish cleaning but shift leads were scolded for staying late. Expected to have enough food for customers/online orders at the end of the night but scolded for wasting. Overall, management expects too much of associates. This company will let people go simply because they make too much money and will fire them for any reason. If you want to deal with toxic management and rude customers on a daily basis, this is the right job for you.

Moe's Southwest Grill can be considered an "okay" place to work for several reasons, especially if you are looking for an entry-level position in the food service industry. Here are some points that might contribute to that perception:

Flexible Scheduling: Moe's typically offers flexible hours, which can be great for students, part-time workers, or anyone needing to balance work with other responsibilities.

Team Environment: Moe's promotes a team-oriented work culture. Employees often work closely together, which can lead to a sense of camaraderie and support among staff.

Training and Development: For those new to the food service industry, Moe's provides training to help employees learn the ropes. This can be a good starting point for those who want to gain experience in customer service, food preparation, and restaurant operations.

Employee Discounts: Moe's usually offers discounts on food for employees, which can be a nice perk, especially if you enjoy the cuisine.

Fast-Paced Environment: Working at Moe's can be busy, especially during peak hours, which helps build skills like multitasking, time management, and working under pressure.

Casual Atmosphere: The work environment at Moe's is generally relaxed and casual, which can make it a comfortable place to work, especially compared to more formal or high-pressure jobs.

Opportunities for Advancement: While the starting positions may be entry-level, there are opportunities to move up to supervisory or managerial roles within the company.

Customer Interaction: If you enjoy interacting with people, working at Moe's can provide plenty of opportunities to engage with customers, offering a more dynamic work experience compared to behind-the-scenes roles.

However, it's also important to note that like many jobs in the food service industry, the work can be physically demanding, the pay may be modest, and the work environment can be stressful at times, especially during busy periods. For those who are okay with these aspects, Moe's can be a decent place to work, offering valuable experience and a positive work culture.








Your meals got comped up to $10 per shift, a perk that was pretty good for a college student such as myself. It was pretty easy to learn the job. They were clear about the line to hold between customer service and asserting our policies (such as having to take away water cups used for sodas). Customers appreciated when you were fast and friendly, which made my job easier for sure.

My coworkers were a good bunch of people. I never particularly dreaded coming to work. It was fun welcoming every customer to the restaurant when they walked in. The music was good and hardly ever repeated itself. You could easily see why customers like coming there and every other location of Moe's.

Unfortunately I had a run in with a rather rude shift manager who, when informed I would be running a bit late, seemed to hang up on me without further word. Of course, I called again and asked if we had been disconnected but then got a rather angry-sounding, "YES, I heard you! We're busy!" and the phone hung up once more. Yikes.

Naturally, I informed my store manager about this through our email system when I got home that night and suggested -- I think quite reasonably -- that this attitude was not acceptable. Apparently you get fired for saying such things, because the next time I came into work, they told me I was. Didn't bother calling me ahead of time so I wouldn't waste 20 minutes driving there. I was quite upset to say the least. When asked for clarification on why, they said my attitude was "unprofessional". So it's unprofessional to report conflicts with management or pretty much ruffle any feathers at all? Not the kind of place I wanted to work at, so perhaps it worked out for the best.

The management mostly changed at that location since I worked there. Thank goodness. I would want no one else working in such a vindictive environment. But you know what they say about first impressions. It was a long time before I even returned there as a customer.

Although the atmosphere was great/positive when there were customers inside, that atmosphere changed drastically when it was just us employees. Don't get me wrong, because the owners of Moe's were one of the nicest couples I've ever met, and I don't want this review to come back badly on them. For some reason, the manager they had hired to take over right after I started thought that he was God's gift to everything, overworked his employees, did not allow anyone to talk and "play around" when there were no customers in the restaurant, even when we were doing our assigned duties (when I say play around, I mean that we weren't allowed to joke around with one another; we were just supposed to do our jobs silently, and only speak to someone else when we absolutely needed to.

The hardest part of the job is that Moe's, just like Subway, is a fast pased environment that makes customers' food right in front of them. So, when an order was completed, the order was shouted out by the person who completed it, and I, as the cashier, had to remember not only what that order was, but the person's order I was taking payment for at that time, and every person's order between (which during lunch/dinner was an average of 6 or more different orders at once for around an hour and a half).

The most enjoyable part of my job was having my customers telling me how much they enjoyed their meal, and how friendly I was to them. Also, another enjoyable part was when I was able to fix problems like if someone's order was wrong. The first thing I would do is appologize for the inconvience, difuse the situation if neeeded, fix them what they originally ordered, then give them a credit towards their next meal. To be able to fix a problem like that by myself made me just bust out with pride.

I first started working for Moe's Southwest Grill back in March of 2015, and currently still work there. I have learned how to cook a variety of foods, gain an exceptional skill in organization and time management, gained cashier experience along with the ability to organize caterings. Throughout my time of being there I was a considered candidate for promotion to the shift lead position but with my transition to college, I had to decline the position. Moe's has been an amazing life experience where I have learned many things and how to handle certain situations. For Moe's, customer service is a key role in what Moe's strives for. I have learned to deal with customers in both good and bad situations but have never stopped smiling because I can always find a solution to the the problem. The best part of Moe's is working with the crew. We are a family, there isn't a day that someone isn't greeted with a warm welcome or hug for the arrival of a shift. Along with amazing friendship, we also have great communication skills to ensure that nothing runs out on the line. The managers here at Moe's are also incredible. They ensure that we have a fun and enjoyable shift while encouraging us to always do our best. With Moe's, there is not a hard part of the job, there can be difficult situations with customers. Whether is be  something done improperly from our side of the line, or using expired coupons, or simply saying they want a refund for something they already ate, we ensure that they leave with a good experience here at Moe's. I am glad to say I have been apart of Moe's Southwest Grill for the time I have.

I dreaded going to this job. On my first day, I got no training and had to wash dishes for 4 hours straight so bad that my hands turned red and were numb. I did not get trained and had to ask other coworkers questions constantly what to do, and when I asked management or told them I needed help with something they answered me with attitude like I was dumb. I basically trained myself. They definitely choose favorites right away. Both my managers and coworkers told me after a couple of weeks that they all called me the weakest one, and the managers called me it to my face after I had come to them and told them that I did not get proper training and wanted help.  They never helped me. Then a few weeks after they completely stopped giving me hours and said because it was "slow" but continued to give other workers 3-4 days a week who were as new as me. I tried to talk to them about what I could do to get better and they told me I was fine. The manager would text in the group chat but ignore my messages for days or a week at a time. I did not get hours for over a month. I called to quit and then the next day they said "Didn't someone already talk to you?" I said no and that I want to quit right away. Basically I quit because of how terrible it was and then after I quit with no communication for weeks, one day after they tried to 'fire me' when I already quit. Also, it is very unsanitary and they use the same disgusting rag for hours that is nasty and dirty to clean tables. The management always had arguments with the coworkers and they had so much drama and were extremely rude saying they were going to fire people if they did certain things. There was new drama including workers and management almost every single day.

A typical day at work included opening, serving customers, preping/making food and cleaning, lots of cleaning on my part. I learned a lot of things about myself, people and the food industry during my time at Moe's.

The management at Moe's of Chambersburg was absolutely terrible. The "manger" that we had, for the 12 out of 14 months I worked there, was enabling, immature and unprofessional as she loved to start drama. She made my time at Moe's much more stressful than it needed to be. She would hide in the office or go out and talk to customers she knew to get out of doing work. MOST of my co-workers were lazy and inconsiderate. I got called in to work somebody elses shift at least once a week. I've pulled double shifts two days in a row. I've gone two weeks without a day off more than I can remember.

The hardest part was working with a 39 year old that acted like she was 16 five days out of the week. THEN came the lazy co-workers and difficult customers. When we would take "breaks" the most we'd be able to do is eat. Sometimes we wouldn't be able to finish because too many people would come in. Some days we wouldn't be able to eat. Some co-workers would eat regardless of how busy it was and how badly we needed them to help us.

The most enjoyable part of the job was working with the few co-workers who actually did their job and made it fun. I enjoyed serving regulars who enjoyed three minutes of their day with me. Despite how hard work got at times, I learned that I like being needed and always being able to "come to the rescue." I also learned that I enjoy cleaning and fast paced work.

A typical day at work for me included me opening the restaurant, getting it ready for customers, going to the bank, getting the cash register set up, and making sure that my team would be ready for their shift. If i wasn't opening the store, i was closing it, which entailed having to close down the cash registers and counting the drawers from the day. I had to assign closing responsibilities to my team and then do a walk through and be sure that everything was cleaned properly. With being an assistant manager came a lot of responsibility and really helped me build up my ability to be a team leader. I personally loved my job, but like any other job, it had its ups and downs. Management lacked in communication which made things tough, but overall, i enjoyed being an assistant manager. My coworkers were very easy to work with and respected me, making shifts go smoothly. The most enjoyable part of the job for me was building strong relationships with my coworkers and being able to get through shifts without any problems. I also enjoyed everything that i had to do as a manger. I enjoyed being a team leader and making sure everything went smoothly. The hardest part of my job was probably the lack of communication with my manager. She refused to teach me new things that i needed to know being assistant manager, making some things almost impossible for me to do. I ended up having to teach myself most of the work, which I didn't mind, but some guidance would've definitely been nice.

Top Job Titles	Average Salary
Crew member 1020 salaries reported	$16.62 per hour
Shift manager 885 salaries reported	$17.90 per hour
Assistant manager 681 salaries reported	$49,789 per year
General manager 461 salaries reported	$80,238 per year
Delivery driver 520 salaries reported	$24.56 per hour

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