house cleaner

housekeeper

intendente

cleaner

customer service representative

Molly Maid

Working at Molly Maid is a perfect place to start if you want to open your own housecleaning business or if you need training on the ins and outs of how the profession works.

This company will provide you with five shirts at no charge, although you will have to provide your own navy blue scrubs. The work is consistent most of the time and they provide their own company car as well as chemicals, gas, and customer acquisition.

There are two positions you’ll be eligible for: partner and route manager. Route manager obviously gets paid more for their driving and for “leading” the team. There are attendance bonuses that stack pretty well and you’re given a nice cushion of sick days. The ladies in the office will try and accommodate your needs as best as they can most days.

However. There are times when you will be placed with a new person who is given the Route Manager title and they have no idea what they’re doing. So essentially you will be watching them, while making your regular 18% commission mind you, guiding them, fixing their mistakes so that you don’t get a complaint (and come back to reclean the house for free), while they’re paid more than you. 

A lot of the homes are NOT screened beforehand and young ladies are sent to homes that have had no inspection. You will NOT be compensated for your drive time. And the more dependable you are as a worker, the faster you are, the more efficient: you will be given the tougher routes. The customers who have been grandfathered in and are charged less (meaning you will be paid less).

They also do not pay for your time at the Molly Maid building. There were many, many days where my partner and I did not arrive to our first clean until after nine. That’s an hour, every day, unpaid. Now add on drive time to houses, traffic, and the drive back. We had the Spartanburg route and routinely clocked 8 unpaid hours a week in drive time alone, not including washing the car.

You are compensated based on commission, and a lot of these commissions are charged hourly. You will get paid LESS for being efficient, it’s simply how it is. The better you are, the harder they will ride you. You will be thanked with words and little goldfish cracker packets.

1% raise every TWO YEARS. No PTO. Work here for the training and the stability, but know that you can easily do half the work for over double the pay if you try to set out on your own.





When I started at Molly Maid it was though but in time it got easier. I've worked there for almost 5 years and I have grown into a stronger, reliable, and respected employee. My typical work day now as a team leader starts at 8. I call our customers with arrival time and sure our houses are in order, if anyone cancelled then I would discuss it with my boss if it effected our order. Sometimes he will give as another coustmer to fill in that spot or after we are done he would send us out to help other teams and same goes for is getting help if needed. Since I'm the team leader I drive the company car throughout the day. Each house is different and some have really high expectations with I fine with me cause I like challenges. When I first started at Molly Maid I was a floater that's someone who goes and helps teams when they have a big day or covers for a couple worker if they have time off. A year later I was promoted to assistant. Which means I'm on a team now. When I was giving the opportunity for this my partner and I had to start our team from scratch. We worked hard and long hours but I was proud to have this job. I learned so much more. Like how to work faster but still clean to coustmers expectation. I learned how to clean better get more detailed without spending a long time on say scrubbing a shower that has grout. When my partner who was team leader had the day off I would step up to her position while she was gone. Now that gave me more responsibility. I did things that team leaders do. I enjoyed it! A year later I became a team leader. After all my hard work I finally was at the top. Working here as made me grow into a stronger employee and person. I felt like the work environment is healthy. We all support each other and lift one another. I can say though being a team leader I have many challenges I have to face. I speak to the coustmer and make decisions. Sometimes it isn't easy but there's times it worked out well. Our customers appreciate what we do for them and we a grateful they allow as into their homes. The most enjoyable part of my job is when the coustmer call the office and tells the supervisor or owner we did a fantastic job. Mollyaid is the best job I have ever worked at so far.

A typical day promptly begins at 7;45 a.m. From there 21 teams of 2 sign in, grab coffee, and converse about todays schedule or yesterdays disaster. The mood is light, usually with the ladies telling jokes. There is an unspoken bond amongst us women. We're in this together, making the best out of our daily labor. Joints achy or swollen, body sore from the previous days work and yet we manage to smile. We're a TEAM and know that our work not only reflects upon us personally, but as an entire corporation, with a reputation to uphold. On average each team cleans between 4-5 houses. We change linen, make beds, dust from the cobwebs in the ceiling to the baseboards on the floor. We vacuum, mop, all the while with the most courteous of manners. Typically a house takes anywhere between 1-2 hours, but then on occasion we get the ones who take more. The hardest part of the day IS our day. We work hard and aim to please. Imagine cleaning your own home (without music). Not fun.But I must say that what makes the job enjoyable is your teammate/partner. Mine personally is Amazing! She's kind, thoughtful, takes pride in her work, and is extremely personable. It's better when you're not alone and have someone to talk to. Management is flexible, they understand when you need to take off for an appointment and try their best to accomodate you with benefits and the like. What I've learned from this job is to not be judgemental. Working here has humbled me. You are not defined by the nature of your work, but rather the spirit behind it, the smile you keep in spite of its load, the dedication, and your inability to give up! Whether you clean toilets, flip burgers, or run a fortune 500 company, we must maintain a spirit of Joy, Compassion, and Charity.

This is one of the most HORRENDOUS places to work for. I understand this is a smaller company but they make MORE than enough money to pay more than 21% commission to their employees ( 27% if you’re a leader ) this is a commission based job please ignore the $15-$20 an hour posting, MISLEADING. NO BENEFITS! NO PTO, SICK TIME, HOLIDAY PAY IS ONLY AVAILABLE after 1 year and it isn’t the full amount you’d get paid on a normal work day. The women in the office gossip about the girls getting complaints and sometimes you get complaints based solely on the customer being over the top or wanting the same team. There is NO professionalism here, you will get spoken to like a dog for making simple mistakes or not being aware of something as simple as a door code ! This isn’t a team environment, you don’t get talked to about your mistakes or when you’re losing a customer they just start belittling you to other teams instead of helping on what could improve your work.   Women that have been working here for years who have medical problems are NOT covered if they need time off, having a sick child , needing personal time for your mental /physical health doesn’t EXIST. You could be going through something that requires you to be off and they will give you a hard time ! This place is not up to date, nobody wants to work in these conditions, it 2022 not 1970. In order to keep employees you have to provide work life balance, there is 0 empathy from management when you NEED off for personal reasons.

I worked at the Molly Maid in Ann Arbor for about 4 months and I'm surprised I lasted that long. SAVE YOURSELF AND APPLY SOMEWHERE ELSE. Where do I even begin? 

1) If for some reason you decide to work here PLEASE READ THE ENTIRE CONTRACT they ask you to sign AND TAKE PHOTOS OF IT for your own records. 
2) In the contract you sign, it only mentions that you will start out getting paid 18% of all the houses you clean...and mentions nothing about all other time spent (things like cleaning out their cars, getting oil changes, driving, etc.)
3) Management books your houses back to back and leaves no designated time for lunch. The few times in my 4 MONTHS working there that i took a lunch, I was asked why I hadn't made it to my next house. 
4) Also, it seemed like I wasn't allowed to know what my hourly rate was when we weren't cleaning. They always gave extremely vague answers. 
5) Its nice that we got paid weekly but my largest check (after working 45hrs) was barely $500. 
6) If something happens and you dont get back to the office before they close at 5 pm the office staff wont wait for you... they lock the doors and if anything happens you'll be fending for yourself :). 
7) Lastly, at the time I worked there, only 2 people worked in the office. At least one of them would almost always talk down to the employees like we were 10 years old and turn their own mistakes onto the cleaners. For example, them not giving us the right gas card or access code and then being rude and asking why it took us 30 minutes to get gas. 

There's so much more I could say...but if you choose to work here.. thats on you. Best of luck!

I would not suggest anyone to apply or work for Molly Maid. Your hours are usually never correct, you’re underpaid for the NASTY houses they make you go into. As per the government, if you take the work car home/pick up people in the morning, you’re supposed to be getting paid from the minute you leave your house until the minute you arrive back home in the evenings - This does not happen at this company and they do not follow the Employment Standard Act where this is clearly stated that you need to be paid for this time. Advertised as full time yet you’re lucky to even get 20 hours per week. They have you driving all over when you’re definitely not getting paid properly. Pays range from $248-$340 weekly. It is NOT a liveable wage as Molly Maid promises, considering the rate of inflation in Canada right now. Only positive thing is the job is flexible if you have a doctor’s appointment/need a day off. We had beg to get winter tires on the work car and still took 2 months. I asked for my vacation pay right before Christmas, I didn’t receive it until the end of January.. Pay stubs are missing our hourly rate and was missing vacation pay accrued up until I demanded it be on my pay stub. Horrible place to work. I enjoy my co-workers and that is about it. You also do not have any medical or health benefits when we absolutely should considering the little amount we make. Can’t even pay rent, let alone go to the dentist. When you ask about your pay or legalities of how you’re a supposed to get paid, you’re fired or penalized. 

I will start off by talking about the positive things to work for this company one of the positive things is that you're able to work full time you will usually do three to four houses a day each house takes about one and a half hours to 3 hours to clean however if you have a initial clean which is a first-time client usually this client is moving into the home and they want a deep clean that takes about all day to do so you'll be there for about 6 to 7 hours which is cool. You're able to stop at local food places for lunch and you're pretty much on the road going to each house so if you like a long ride in a car and this is a great job. Now I'm going to tell you about the negative number one you are underpaid you will not be making 350 to $400 a week you will more than likely make 250 to 320 a week also the equipment is worn down as well as the company car lastly management will be difficult to deal with after a few weeks of doing deep cleans and getting underpaid it becomes increasingly frustrating also there are no benefits at this location there is no advancement in this location and once again at this location you'll be underpaid if you're looking for something to help you get by until you find a better opportunity then this is a perfect job if you have low expectations and just need a couple of dollars in your pocket then it's perfect but if you're trying to build off this opportunity you will get frustrated so please look elsewhere do not waste your time

I was really excited to start my job at Molly Maid of Hamilton County. My first few days I noticed some organizational issues, but I assumed it was due to staffing issues. Later I realized this company lacks in communication, organization, timeliness, and consideration in regards to staff and clientele. There is a set “schedule” for every day, but ultimately it’s not accurate because it’s set up by management. Management is inconsiderate of employees’ lives outside of work. No one can ask off or get off of work for appointments, etc. On top of this, when anyone quits or doesn’t show up for work, instead of rescheduling some houses and working out the schedule— too many houses will be given to each team of two. No one is paid for drive time, commission only after training. You could work a 10 hour shift with no actual breaks other than being in the car to drive from house to house or you could have a 5 hour day. You never know which you will get or what time you will be off on any given day. Molly Maids of Hamilton County could really be a great place to work if it wasn’t for completely incompetent management. Everyone is nice for the most part, and mostly everyone does their job in regards to maid staffing. Clients are usually kind, some may be picky but that’s normal. The job is hard labor but can be enjoyable. Do not work here if you are looking for a low stress, organized, consistent environment. Just don’t, save yourself the time, energy, and stress. 

The owner and the “general manager” are very mentally abusive they will twist and manipulate whatever that have to to get more money. They have no respect for their employees what so ever. The manager walks around referring to everyone as “her little maids”. You will never make over 400 point blank period they like to lie a lot to. I worked there for over a year and maybe had a handful of checks that where 400 or more. Also the owner likes to cut percentages if he isn’t fond of you he will drop you to 18 or 19 percent and tell you you don’t work hard enough for the full 20. You will be charged 50 dollars for a back ground check that may never be done considering he hires people and the next day they are in homes .. you never know who you are riding with a lot of the people that work there are not friendly what so ever they like to prentend to be nice but as soon as you walk out of the room they huddle up and talk as much trash about you as they can. They will tell other teams blatant lies about you just to stir drama I guess because the Manager is a 70 year old women with absolutely no life. Job costed me a lot of friendships and ultimately made me loose myself don’t work here don’t apply don’t give them the time you will regret it. This company has no morals Run away while you can. 

Manager choose to speak spanish only to her staff. If you spoke english this manager would ask us to hand the phone over to a spanish speaking employee. Hours vary greatly at this location you can get full time hours to nothing at all. The manager will call you if she has hours for you to work that week. Cleaning teams take a lot of short cuts while cleaning. Move it. Move it girls so we can get to the next house. You should install cameras. In your homes that's the only way decent work will be done in your homes. Watching eyes will keep these girls on their toes. Tips are only given if the customers themselves puts the money personally in your hands. Otherwise your tips go into the owners pockets. Teams will stiff other maids that they don't like and refuse to get along by complaining bitterly about the other maids work ethics. The manager did not try to encourage the maids to get along better as a team. Check withholding at the end employment. They never bothered to send the last two checks in the mail even to this day. Work here if you know someone here already. Otherwise you will not survive here very long. Just some good advice. Favoritism runs rampant here. Trust me.

Top Job Titles	Average Salary
House cleaner 528 salaries reported	$18.08 per hour
Housekeeper 54 salaries reported	$19.37 per hour
Intendente 438 salaries reported	$16.28 per hour
Cleaner 43 salaries reported	$739 per week
Customer service representative 64 salaries reported	$17.54 per hour

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