senior compliance officer

senior project manager

product manager

marketing manager

compliance officer

MoneyGram

Pros

Nice office and location. Decent benefits.

Cons

Onboarding: The first 90 days are imperative for engagement - not just some click through videos. It would have been nice to see actual leaders answering questions and delivering perspective and tips on how to integrate. My direct manager said 10 words to me per week for about 6 months and during check ins provided little guidance. Then went into micromanagement mode with her whole team all at once - just grilling us all basic projects that involved collaboration with inept teams that did not do their part. Whiplash leadership.

Silos: The phrase "Welcome to Moneygram" was repeated about 63 times per day as certain departments continued to hold onto inept or tone deaf leaders and accept poor communication and collaboration. Everyone scrambled to make up for deficiencies. When leaders gossip about other leaders - it doesn't build trust in the culture.

Overall poor internal communication with multiple departments re-creating the wheel without an understanding the 4 other departments were also working on solving for X. Super inefficient and disorganized.

Classic hierarchical "CYA" behavior to make everything look pretty for the presentation, when products and leaders are not performing.

Advice to Management

Set consistent performance and communication standards across the organization vs silos of micro-cultures that are enabled and seemingly entitled to poor performance or are notoriously hard to work with.

Get some Organizational Development tools in place where titles and departments make logical sense, and there is actual talent in place vs outsourcing (marketing).

Watch out for the insider trading! I overheard a senior leader tell a team about investing a bunch of money in MG Stock, because "good things are about to happen - but you didn't hear it from me!!!"

A month or 2 later MG integrated with a crypto currency provider and the stock price skyrocketed.

Eliminate toxic leadership and "well that's just _____" attitudes of enabled bullying, ineptitude, and waste.

With our clients on the East Coast, our days started early with daily stand-up/SCRUM calls to identify/address any Production, QA or Development issues and update the team on overall progress in each department.  

Development & Product Management efforts were then the focus of the mid-day as we wrapped up and submitted development input (requirements, change requests & support actions) to our off-shore development partners.  These tasks was completed in our product & project management applications & collaboration tools.

The end of the day saw my team & I reviewing product application & infrastructure metrics in order to maintain the pulse of our clients' usage & adoption as well as frame the next day's focus.  Work time was submitted, reviewed & approved while metrics and dashboards were delivered to our key stakeholders.

There is not enough white-space to detail out what I learned through my 4 years, but everyday presented a new and challenging opportunity as we developed, launched and matured our product.  The main take-away I obtained from my experience was that metrics based product management allows for our executives to quickly consume complex issues and challenges and enabled them to provide fact based decisions, thus eliminating the guesswork.  

The hardest part of the job was operating with a negative cash-flow as our sales were established on a transaction fee income basis when we should have been based on a true SaaS solution costing structure.  Seeing a successful product developed and deployed into the market, only to fail due to pricing was disappointing.  

The most enjoyable aspect of the job was seeing our team, product & clients' successfully deploy a great solution and build lifetime relationships.  The teams we built and clients we serviced will live on long after the product is retired.

MoneyGram International is extremely professional in every aspect.  Training is excellent and enjoyable. The management and supervisor teams are attentive and take the time to assist whenever necessary.  Team communication is very professional.  Training and product knowledge are constantly updated immediately when necessary.  

My coworkers are always friendly, professional and willing to assist one another.

There are plenty of advancement opportunities.  

A typical day at work would start with review of emails and product/ industry announcements.  Calls would be taken and made immediately following and throughout the day a variety of issues regarding bill payments, wire transfer fraud investigations and inquiries, supply and check orders for agents and transfer concerns would be reviewed and addressed.    

The most important thing I learned at MGI was to how to build upon my ability to communicate and fully establish excellent business relationships with the customers and represented the company in a professional and businesslike manner.
	
The most challenging part of the job: When it comes to someone’s finances, customers can occasionally (and understandably) become very difficult to deal with.  As long as the rep is patient, understanding and able to fully communicate, matters can be resolved effectively and in an acceptable time frame.  

The most enjoyable part of the job:  Excellent coworkers, continuous product upgrade, advancement opportunities and very friendly and professional work environment.

• Monitor and analyze transactional data for the identification of patterns and trends of questionable and/or suspicious activity as it relates to risks associated with the Bank Secrecy Act (BSA) violations, money laundering, fraud, terrorist financing and global sanctions lists.
• Marshal documentation to support reviews of potentially suspicious activities. File appropriate government reports (based on jurisdiction), interpret findings and refer them for additional investigation or make a determination not to file based on decision matrix criteria as well as personal and professional experience.
• Conduct investigations involving written and verbal communications with agents, customers, law enforcement and MoneyGram employees.
• Stay abreast of risks, patterns and trends associated with the Anti-Money Laundering (AML)/Fraud areas and tools and techniques for analysis and trend identification
• Independently perform confidential research and analysis of financial transactions to evaluate suspicious and/or unusual activity. Utilize a variety of analytical techniques and computer systems to make informed decisions concerning consumer transaction patterns and work independently with minimal supervision inside a team environment.
• Perform verification for various entities that hit either the global watch list or internal deny list through investigation or interview.

•	Transition all Accounts Payable operations from Minnesota to Frisco, Texas
•	Process and Code invoices for worldwide entities as well as using multiple currencies for MoneyGram International
•	Route invoices for approval using workflow tool 
•	Reconciliation and analysis of large invoices/vendor statements
•	Understand and maintain the highest standard of process and cash controls.
•	Process intercompany transactions and help with month end accrual process
•	Responsible for reviewing AP Holds Report and providing Holds Resolution
•	Coaching & Training of 8 AP Processors on daily AP SOP’s and activities.
•	Assist in the handling of vendor inquires and payment issues utilizing both dedicated Email and Phone Line for AP Inquiries
•	Assists in Cash Disbursing, US and Internationally. Knowledge in VAT Taxes, SWIFT Codes, ACH, Conversions and International Banking practices.
•	Responsible for monitoring, tracking and correcting Invoice Duplicates.
•	 Ensure vendor invoices are accurately scanned, coded, and routed for approval
•	Ensure all vendors are paid per contractual terms and that inquiries and payment issues are responded to and resolved in a timely manner
•	 Assist in the development and evaluation of  accounts payable processes and policies, and ensure external and internal controls and policies are adhered to
•	Work with company personnel to resolve service issues using sound business acumen and financial judgment in decision-making.
•	Completes  special projects, and duties as needed using Excel, Pivot Tables, V-Lookup
•	Help identify and drive process improvements
•	Perform Due Diligence for Escheatment on outstanding Checks 
•	Work with Treasury to research international payments.

Working at MoneyGram International has been a challenging experience. The executive team often seems more focused on safeguarding their own positions than addressing the company’s core issues, leading to a culture of self-preservation and low morale among employees.

The marketing department lacks a clear vision, with resources being allocated to initiatives that don’t significantly impact the company’s growth. This misdirection contributes to the ongoing instability and EBIDA challenges within the organization.

Frequent layoffs and high turnover rates have become the norm, making it difficult to maintain cohesive teams and effectively execute long-term projects. 

Additionally, the company has faced cybersecurity challenges. In September 2024, a cyberattack exposed sensitive customer data, including Social Security numbers and bank account details. This breach not only disrupted operations but also eroded trust with both customers and employees.

Being backed by private equity adds another layer of complexity. There’s a palpable sense that financial returns are prioritized over employee well-being and sustainable growth, leading to cost-cutting measures that further impact the workforce.

The core issue is that the product needs to be rebuilt. It’s a sinking ship that just has scale. They tried to innovate with the last CEO with crypto knowing that remittances are a commodity and only time before they are all free. I wouldn’t recommend the abrasive and non collaborative culture to anyone, starting with the head of HR. Save yourself! 

•	Involved in designing logical and physical model for staging and target data base.
•	Performed high level and detail design for outbound data extracts from Central data warehouse. 
•	Worked with XML sources and targets, flat files.
•	Wrote UNIX shell scripts to work with flat files, to define parameter files and to create pre and post session commands.
•	Simplified the development and maintenance of ETL by creating Mapplets, Re-usable transformations to prevent redundancy.
•	Configured the mappings to handle the updates to preserve the existing records using Update Strategy Transformation.
•	Identified and fixed bottlenecks and tuned the complex Informatica mappings for better Performance.
•	Involved in BW Data load scheduling, monitoring and troubleshooting data extraction and load problems.
•	Created complex mappings which involved Slowly Changing Dimensions, implementation of business logic and capturing the deleted records in the source systems.
•	Exclusively used Informatica optimization techniques like push down optimization and pipeline partitioning.
•	Performed peer code reviews to ensure compliance with ETL standards.
•	Coordinating when and how environments would be deployed.
•	Enhanced system performance by optimizing and tuning database objects and ETL processes.
•	Extensively involved in recovery process for capturing the incremental changes in the source systems for updating in the staging area and data warehouse respectively.

MoneyGram is a corporation that has to play the number's game with its contractors like myself. We are let go anytime they cannot afford our services, or if we slack off at all. Many of the contractors have been hired on full time. I have been here almost a year and am still a contractor. People doing the same job as me are getting payed significantly more because for one reason or another they were hired over me. There just seems to be hope one minute, and then the next you feel you may be let go. It is highly competitive, but feels more like a popularity contest than performance based. Even if it were both, I would have a very high chance of not hearing one way or the other how I'm doing or even what I should work on. No room for advancement, no real communication with supervisors, and no accolades other than at the quarterly meetings. Not very satisfying work for me, ready for a change. The bright side to this company is the fact that they have kept me around over many others over time, I just wish it was more clear how to apply for a full time position instead of finding out 6 months in how that process works.
And if you are hired on full time, you get many obvious benefits, like covered parking, or a lenient schedule, or three to four times the pay that I receive. Very short lunch breaks that are not paid for as well. No paid time off, no benefits.

It is not often that one can say they enjoy their job but I do. I thoroughly enjoy my manager, the employees that report to me and the entire Credit team. Additionally I relish the global company that MoneyGram is, for example today I spoke or communicated with colleges in Dubai, Athens, Singapore, Dallas and Moscow. I also enjoy my open communication with executive leaders at MoneyGram, I regularly hear from and contact our Tresurer, Chief Financial Officer and Chief Revenue Officer. MoneyGram employees around 2,500 people around the globe and I believe at one point have communicated with at least half of them and they know who I am. In my career at MoneyGram I have traveled to Canada, Turks and Caicos, Trinidad, European countries of Spain, UK, France, Belgium, Netherlands, Germany, Poland, Italy, Cyprus and Greece. 

I enjoy that every day is different, I may receive financial statements to review from around the globe. These statements are in US GAAP and non US GAAP. Have you ever spread annual financial statements from Nepal with their Hindu calendar and a year end of Ashad 31, 2074 (July 15, 2017)? Or statements from India with their numbering system of Lakhs? Always at the end of the day assets equal liabilities plus equity.

Additionally the Credit team has been equally diverse. Over the year my colleges in Minneapolis have come from Russia, France, Canada, Laos (Laotian and Hmong), Mexico, Costa Rica, Venezuela, Kenya, Zambia and of course the US.

This role is 99.9% data entry, leaving almost no room for actual investigation. Of most importance to management is productivity. NUMBERS, NUMBERS, NUMBERS. In order to meet the rigid productivity expectations, you are forced to cut corners, never take breaks, and work long hours. Forget due diligence! Forget investigating or analyzing! This is an extremely toxic work environment with no end it sight. There is blatant favoritism, bullying, and retaliation by the management team. Only the favorites (those who don’t challenge the status quo and often have no actual interest or proven history of investigating) are acknowledged and occasionally given other tasks and projects. You could easily go an entire week with no human interaction. It’s maddening! All you hear is the deafening sound of silence, computer clicks, and the managers either whispering or cackling amongst themselves. There are no meetings, no emails (aside from the daily productivity reminders), no discussions of current cases or AML/fraud trends, no learning opportunities, and absolutely no other tasks aside from getting through as many cases as possible. EVERY. SINGLE. DAY. If you love copying and pasting and being ignored all day, everyday, and have no interest in investigating, then this is the job for you! Frankly, I wouldn’t wish it on my worst enemy.

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