recovery coach

mental health technician

therapist

dietitian

registered nurse

Monte Nido & Affiliates

Blunt truth. 

This is a temporary position and clinical staff treats you that way. New coaches come in and stay anywhere from one day to 6 months on average. Most come in excited and hopeful but that quickly changes by around probably 2 weeks. 

You do have moments of "coaching" which would be helping some client with emotions/panic attacks. You do not get sessions/groups. Some clients will want to talk to you for a few moments sporadically but many turn to each other or wait for therapists because coaches are treated disrespectfully and not shown to be people to support, rather bodies. The kids really are the best part of the job (some can be difficult, you just need to ride that wave out until they discharge)

Essentially you are a body. Legally they need a certain number of people there. The kids also joke that you are their babysitters. You also are expected to do the clients laundry, cleaning (especially kitchen in the evenings), prep snacks and weekends prep meals (every AM prep breakfast). Sometimes for meals you are cooking but often it is just frozen food reheated which is a large part of the kids diets while on site. Clinical staff and nursing are out of touch for the needs of the center and what actually goes on. You are expected to make their lives easier/seamless and know what needs to happen but are also kept out of the loop on what is going on on the clinical side. It is a frustrating system and one that won't change. Even with a team of good coaches, making efforts and suggestions for policy changes, the coaches voice is rarely taken into consideration. 

Be aware of this, view this as a temporary spot, and expect this role. While working there, every single coach (new and veteran) were looking at the next step and could not wait to leave.  Best of luck to you. 

Cons:
Contradictions. No help or time for breaks but insisting you take them, Saying support is there and not making the effort when it is needed,  Take care of yourself and have balance but also pick up all the understaffed shifts,  If other staff call out, you pick up the slack, Not told anything but expected to know everything and act accordingly to make everyone else's role seamless.

I wanted this job to be everything for me. It seemed on the surface that there were many opportunities for growth but once you start working and are in the thick of it you will start to see otherwise. There are only opportunities to advance if you have a master's degree, period. As a recovery coach, you will be spending the majority of your day portioning meals for the clients and this can get stressful, as each client has a specific amount of food they need to eat within a day. There will be a chart to go off of to reference, but it can be disorganized and unclear some days. I hardly provided emotional support to the girls because most of my job consisted of portioning foods instead. On top of that, training is pitiful. I spent two days shadowing someone who also just started and was expected to carry out my day to day tasks on my third day with no problems. Needless to say, I did not feel adequately prepared to perform. 

My suggestions to applicants? Ask plenty of questions during your interview and make sure you are not being led on. This is a job for someone who is in the process of receiving a bachelor's degree and wants to pursue a master's in social work. Don't undersell yourself by taking a job in which you are hardly providing emotional support to the clients. As for HR, I would recommend they be more specific with the job details and be upfront about what the majority of the work consists of.

This location is the most toxic environment I have ever had the displeasure to work. Favoritism, bullying, gossiping, deceit, disrespect create a culture of fear and distrust, which is emotionally and physically unhealthy, and everyone is afraid to speak. It's high school all over again, but with grown women. Nursing especially is not a respected profession with the clinical staff enmeshed in the discipline, blurring the scope of practice line habitually. The clinical director is unsupportive to staff other than the therapy team. She is judgmental, bias, and lacks integrity, not the characteristic of a good leader. I stayed until I had enough with the culture. I loved the work, clients, RC's, and nursing staff. It was a personally gratifying position that taught me a lesson on humanity and the need to take care of others with dignity while remembering to take care of myself. I require a professional atmosphere, so I quit, and I have NO regrets. That speaks volumes. Who quits during COVID without a job lined up or any income coming in? Someone who knows their worth. I now work with a dedicated team of professionals, and I love it! So if you have integrity, ethics, compassion, tolerance, patience, professionalism, and genuine love in working with an extremely sick adolescent population, this isn't the place for you. Attitude reflects leadership. It's all smoke and mirrors. The only people that love working here are the people favored by the director, MD, and administration. Everyone else finishing school, looking for other opportunities, or quitting. 

I wish I had read all the reviews before getting this job. I had high expectations and was completely disappointed. At the time I applied, they promised a lot more involvement in the recovery of clients, telling me I would learn a lot about psychology, but my day to day routine was serving food, eating with the girls, and putting the dishes in the dishwasher. Best part was filling out the updates after eating with the clients (you detail if anyone had a hard time while eating and handling any difficulties) and getting to read a little bit about their history; this is where I learned the most about psychology and eating disorders. Other than that, staff is unhappy and poorly trained for how serious and delicate this job is, as majority of clients deal with deep trauma. Clients deserve well trained staff, and RCs deserve not only better compensation, but also a lot of support. I felt very drained and frustrated as I not only felt I wasn’t doing the job I was promised, but also had to deal with difficult situations that I was not properly trained for and had no support at all. When I asked one of the therapists if staff had any mental health support, she did not take me seriously. Don’t get me wrong, you can learn a lot from this job, but you have to find your own ways to learn. Management was only based off of friendships and preferences, and they got away with things that made staff feel like they were treated unfairly. It is a draining and stressful environment, and it gets toxic when the team is not happy. 

What is the best part of working at the company?
Majority of  the floor team members was the best part of working at MN

What is the most stressful part about working at the company?
Budgets/Money always came before client and staff safety, not feeling heard/lack communication by executive team, lack of support from executive team, lack of policies to protect staff, the executive team’s words were more numerous than their actual actions, high employee cost for benefits. 

What is the work environment and culture like at the company?
For the most part, floor staff all worked together for the well being of clients. The facility’s program and nurse managers cared about the staff and client’s well being but that’s as high as care went for the company. Everything and everyone else in the executive team were all about budgets/money, overworking staff and the managers, and working with a skeleton team. 

What is a typical day like for you at the company?
Wearing several hats as a manager and being on call but expected to complete everything within 8 hours with minimal help was stressful. The company’s turnover rate is so high and there’s constantly new staff that come with little to no training especially supervisors and executive team members.

What is the best part of working at the company?
Professional, knowledgeable, informative, kind, and truly enjoy their work with the eating disorder clients. 
All staff are helpful, and it was my pleasure working for this company. 

What is the most stressful part about working at the company?
Truly, I experienced no stressful times working with Monte Nido Clementine.

What is the work environment and culture like at the company?
The staff is one who  compares to no other place of company. consistently. The work place and culture of the company was a pleasant place for both the staff members and also, the clients. Honesty and kindness were the two attributes of which I highly respect. 
I miss each and everyone !

What is a typical day like for you at the company?
1. Receive report from outgoing shift
2. Weights,blood pressures, rate and rhythm of the heart were assessed every shift and findings were reported to the ongoing charge nurse. 
3. Assist the clients in ADL's
4. Accompany the clients to their mealtimes  the document the amount of food that was consumed
5. Prepare the clients to receive visitors 
6. After visitation period was over, help the clients get dressed for night. 
***Administered routine meds as prescribed and documented any side effects, if any ***

For the most part I have enjoyed the work that I do here with the clients. However, it’s sad to see the company going in the direction that it is. Staff here are overworked and caseloads are too high, and it negatively impacts client care. Everyone is burned out. Our concerns are not taken seriously. 
Admissions is very “sales focused” and will accept anyone whose insurance is willing to pay regardless of whether or not they would actually benefit from the program. Clients’ needs are dismissed in favor of financial gain. I believe your experience with this company will depend heavily on the leadership at your site. But good people don’t last long in the company, so chances are you will be working in a toxic environment and burning yourself out while trying to help others. Which, for the role of a recovery coach, is simply not worth it unless you are a college student working towards something better for yourself. 
 While I do love working with the clients and I am grateful for the experience, I dont see myself staying in the company long term. Monte Nido has fallen very far from its original mission.

Working at Clementine was one of the most troubling experiences of my career. This organization is deeply exploitative and lacks any meaningful structure to support its mission of treating eating disorders. Training is woefully inadequate consisting of memorizing a binder, completing a few online modules, and shadowing for a couple of days is all that prepares you to handle a milieu of traumatized adolescents. Most staff members are unqualified and lack basic trauma-informed knowledge, raising significant ethical concerns.

Supervision was virtually nonexistent; my 1:1s with the clinical director consisted of shallow, buzzword-filled toxic positivity rather than any actionable guidance. Chronic understaffing is the norm, and when inevitable crises occur, blame is shifted onto the frontline workers. The workplace culture is unprofessional, and the lack of an on-site HR department allows misconduct to go unchecked. I genuinely worry for the teens entrusted to Clementine’s care.

Your day consists of prepping and cooking a fresh meal for lunch and dinner. The meal is varied on the clients you have at the time and your own style of cooking. I learned a lot about multiple diets/food disorders and how to use my food knowledge/skills to care for them. The on site management is very positive, friendly, and easy to talk with. The upper management (whom you never seen) were a bit harsh and couldn’t see where change in systems had a positive outcome. Work place culture was easy going and the whole team supported one another. The hardest part of the job was seeing clients struggle even though they were trying mightily. I very much enjoyed seeing clients mentally grow and learn that food was an important source of energy for there well being…especially when they enjoyed my meals. 

I regret to say that my experience with Monte Nido & Affiliates was incredibly disappointing. The leadership team is unprofessional and shows clear bias, creating a toxic work environment that’s difficult to navigate. It's apparent that they prioritize monetary gain over the well-being of both their employees and clients.

The HR team is unreliable and lacks integrity, making it nearly impossible to trust them with any concerns or issues. There is no genuine care for the staff or the individuals they serve. Ultimately, Monte Nido & Affiliates seems more focused on attracting clients for financial benefit rather than providing quality care or fostering a positive workplace culture.

I would strongly advise against working for or seeking services from this company.

Top Job Titles	Average Salary
Recovery coach 786 salaries reported	$21.36 per hour
Mental health technician 390 salaries reported	$20.04 per hour
Therapist 229 salaries reported	$75,856 per year
Dietitian 217 salaries reported	$76,517 per year
Registered nurse 291 salaries reported	$45.74 per hour

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