warehouse coordinator

technician

project coordinator

coordinator

music manager

Mood Media

Typical day at work: Working on your projects while the music is playing overhead. 30-60 minute lunch, two optional 15 minute breaks (I normally only take one if any). You might work with a team or your position might be one that requires a lot of focus on your work alone without team involvement - depends on your position.

Your direct supervisor is normally going to be a very laid back individual who only pushes you when you're not striving for success.

The culture over all is everyone enjoys activities together a couple times a month, everyone has their own cubical or office, but there are large break rooms or gathering areas where ideas can be shared and fun can be had. Most companies start at 3-4 weeks of PTO. Here it is only 2 weeks for your first couple of years.. then goes to 3. Takes 5 years of employment to reach 5 weeks of PTO - which you don't receive until the beginning of your 6th year...

Hardest part of my job client interest. Our clients don't seem to be very happy any longer. I have heard that our sales teams have alot of trouble developing new business leads. Truth is, our products are not necessarily beating other technology. There are only a couple of unique aspects of the products and services we offer, as compared to those of our 24 other competitors, however, we are the worldwide leader in the industry of in-store/on-site brand marketing technology.

The reason I say that the upper management/ownership needs to be revamped is because our compensation is poor to almost fair at best. Mood Media is always trying to find ways to cut corners. I think if they pulled out all the stops, paid employees better, (or at least stocked free snacks and lunches), then the culture would be better, If they started developing new ideas instead of piggy-backing off of the last decade of network technology, then products and services would be more amazing than ever, this would lead to more interest in our brand, more clientele, more MONEY for everyone... It's crazy, they have an email address called the "better" mood media box... and that is where employees send ideas for change and revival of an internally dead company... no changes have been made yet and that was started beginning of the year - hundreds of emails have been sent to the top... no answer huh?? Lol.

But I get it, it is hard to get an entire train turned around when it is headed full-speed in the opposite direction.

If you're into overtime (voluntary and more times mandatory), this job is for you!

As for the work day, be ready to handle the work load of two and a half people for the wage of one, which is remarkably lower than the average for the work you'll do (in ALL departments).  The only way to get a raise is to transfer into another department.  Then expect the same amount of work, if not more for .50 cents to a buck an hour.  For the bi-lingual folks, you can earn a whopping .15 cents an hour more over your English only counterparts!  Most often, promotions are selected by whom you know, and how well you fraternize with low level management (supervisors) over quality.

The PTO is great if you can ever use it.  Most people will accrue time they can't use because of the mandatory 9 and 10 hour (variable) shifts, and the sense of "we need you" and "black out" periods.  If you request a day or two off several weeks in advance, you have a 99% chance it will be turned down or flat out ignored.  The only way off is to find someone to swap schedules. In reality, no PTO used.  Note: If you have a substantial PTO balance by years end, you can only forward 40 hours to be used by the first quarter of the following year.  All previous time will be lost. To add insult to injury, if you fall victim to unused PTO, you won't be able to sell back any of your unused time .  

Management:  "Yes men". Enough said!

Business Culture: Stat  and metrics heavy...

Current & Future outlook: 2 CEOs in 1 1/2 years, and a huge uptick in hiring "Temps" to fill huge back-logs due to budget cuts and closing various operations.

I have never loved a job more than working for Mood Media.  I was extremely passionate about the products/ solutions I sold (background music, on-hold messaging, sound systems, digital marketing, scent, etc.).  The ONLY draw back was that the pay was very low.  There wasn't a base salary and I was only paid commission on new business sales, however a huge part of my time was consumed managing accounts after the initial sale.  

A typical day was attending appointments, cold calling, sending out follow up emails, and handling customer service issues.  Customer service, unfortunately was an area the company struggled.  I don't mean that in a negative way.  Every single company has issues that you have to work around, so I saw it more of a challenge.  

The culture at Mood was very hip and progressive.... always good music playing, very laid back and everyone was friendly.  My manager was fantastic and I couldn't ask for more support.  To this day we keep in touch.  

The hardest part of my job was on-going service issues.  I became very close to my Sales Assistants and Account Managers, so we worked together as a team to rectify issues and keep the clients happy.  The most enjoyable part of my job was helping clients realize the importance of the mood/ atmosphere of their business.  Customers really do respond in a positive way to the right sound, sight and scent that is unique to each business.

Started as a Technician when it was still Muzak. Bosses were fair and accommodating, also easy to get along with. However, there is a certain expectation of overtime and Saturdays. Management will give free products and services if a customer wants to cancel a contract, which adds unnecessary stress to the Technician. There will be no acknowledgment of a real good work day. Immediate supervisors were always easy to work with . During 20+ years of employment, there were many times when new products were rolled out with little to no training. There were frequent return trips because they didn’t provide adequate stock. Customers would get upset if a return trip had to be made because of this. In the end, after over 20 years performing concrete and asphalt cutting services, carrying 30lb concrete blocks up ladders at heights of 25’, and other physically demanding aspects of the job, it finally took its toll on my body, and I had to go out on disability following a surgery because my body broke down from years of physical stress. I was terminated while out on disability. The exit interview was unprofessional as cameras were turned off. Was not thanked for years of service and was not paid a severance. There’s also a company policy that they will not give references upon your leaving the company. 

Worst company I have worked for so far. Management expectactions  are completely out of line with the reality of the business. The A/R aging is extremely over due because of the lack of competent people in management and the unlimited number of issues with the billing system. Employee turn over is at all time high! Company won't hire direct, they get you on board as a  temp and lying about the job responsibilities because nobody wants to work for them.

Company could have a lot of potential if people would actually do their job there. However, management lacks in every single aspect. I was handling International Accounts Receivable in Latin America which has been a nightmare for every single "collector" that works in that position. At interview, I was told I would handle that portfolio only. However, I ended up handling about 800 accounts mixed between local (USA) and Latin America Accounts. 

Time allotted to work on Latin America Accounts would be only a day per week, two at the most when I complained enough; nevertheless it was not enough to do reconciliations of up to three years of wrong billing. However, management would NOT understand so. 

I don't recommend anyone to work there. If a recruiter comes to you regarding a position for this company stay AWAY!

Terrible management. They train you minimally and then expect way too much. They say there are tons of people to help you if you need assistance. But then they fire you if you ask for that assistance. It is the worst company to work for.

The poor customers who are paying this company for services get no help at all what so ever. They are just shuffled around departments until the customer gives up. I had a woman who had been trying to get her equipment fixed for almost 2 years and was told she would receive a callback. She hadn't still. I had an angry customer call and ask to speak with a supervisor and as I transferred him over, the supervisor simply hung up. That customer then had to call back and wait in a call que to explain himself all over again. They also outsource their calls to Romania so they don't have to provide the same benefits. 

You are nothing or nobody to that company until you become part of the click...the terrible management click. I don't even know how they are still in business. They probably won't be for long. 

GO ELSEWHERE FOR YOUR MUSIC AND MOOD ATMOSPHERE TRUST ME YOU WILL REGRET DOING BUSINESS HERE

No respect for or understanding of worker needs. Bottom line is all that matters, and even then only today's bottom line-- tomorrow be damned. No grasp of investing in employees or leveraging their skillsets to better the business. They want the cheapest butts in seats they can get, no matter how sloppy, unprofessional, or inefficient the company gets, and that's why customers are jumping ship left and right. Management and HR are apathetic at best, adversarial and manipulative at worst. Upper management/execs are egomaniacs who look at you like something they stepped in, if they look at peasants like you at all. Massive bedbug problem over the period of September 2019-January 2020, ignoring dozens of individual employees' complaints. Only a matter of time before they ship your job to Romania and the investors pick the bones clean. Easily the worst employment experience I've ever had. Will probably be identified from my tenure and targeted for harassment for this review.

Mood Media is EXTREMLY top heavy. What I mean by that is that all of your higher ups get all of the benefits, pay, bonuses, etc. The collections staff has to do large pushes just to collect enough money to pay executive staff their bonuses. The team will increase call volume, productivity, and collection. Then is told that its not good enough. They do not care about their employees what so ever. There can be a discrepancy with their billing that does not match the clients contract, which is delaying payment. The company doesn't fix it, and then throws it back at the clients say to pay it which delays payment further. They can not longer get employees from the temp agency's because employees either refuse to work for their company after working there, or they refuse to work there due to what is told to them by previous employees. It's gotten so bad that they had to out sourced a lot of their collection work over seas because they can not get the employees they need.  

I love working at Mood media,The team is great we stay busy and its a great environment. I am however  now looking for a career and I feel as though there is no chance for advancement with the company. They really do not have any other positions except the one you are hired for, although this is not a bad thing I am just looking for a company that I can advance with. This company is currently in the process of just hiring a new manager so I can not give a answer on that being I have not yet met the new hire.I can say my two supervisors are great at what they do and I truly do enjoy working for them. There are no hard parts of the job we do have a high call volume but you are trained well and ready for all of that before getting into calls. There is always help via supervisors, the trainer and or senior techs who are more than happy to answer any questions.

The management was so busy fighting amongst themselves and trying to push their own agenda that they lost sight of the focus of the company.  Instead of trying to build the teams up they just focused on processes and pointing fingers.  The culture was toxic and they didn't even try to retain talent.  The pay was low and the work load was overwhelming.  Project manager's were running between 80-200 projects at a time and that's not an exagerration as I was one of those.  Pay was extremely low and management didn't believe in giving raises so the only way to get a raise was to get a promotion but you only got a promotion if you played the politics.  The only good thing about the company was the benefits.  The health plan was outstanding and they gave you 4 weeks of PTO from the moment you were hired.

Top Job Titles	Average Salary
Warehouse coordinator 4 salaries reported	$18.97 per hour
Technician 4 salaries reported	$28.39 per hour
Project coordinator 2 salaries reported	$19.68 per hour
Coordinator 2 salaries reported	$19.23 per hour
Music manager 3 salaries reported	$55,000 per year

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