sales consultant

service advisor

runner

detailer

technician

Morrie’s Auto Group

I would not recommend working for this company. I only worked here a few days, and it was one of the worst work environments I’ve been in. On my first day, nobody showed me where anything was such the bathroom, break room, ect. The desk I was assigned was filthy and still had items from the last person in the drawers and on top of the desk. I sat there for 5 and 1/2 hours before I was told I could take a break, and didn’t even take a full 30 minute lunch break that day. It was like I was a complete afterthought, or they completely forgot that I was coming in that day. Now, these are all very minor things that I could easily overlook if things got better. But they didn’t. I found there to be many concerning things about this employer that can not and should not be overlooked. I later found out that all the employees in the department I was in (or all the employees that I met at least) skip their 15-minute breaks because they feel they won’t meet their deadlines otherwise. These people work 10-hour shifts. How is a new employee supposed to feel like it’s okay to take a break if they’re the only one doing it? Obviously, you feel obligated to skip your break too. And that’s not okay, especially when working such long hours. I overheard one employee state that they were asked for a doctor’s note after calling in sick for one day when it clearly states in the employee handbook that a doctor’s note isn’t needed until an employee calls in sick 3 days in a row. And apparently, this employee was visibly sick at work the day before. You only get 5 days of PTO per year and none for the first 6 months. You can’t take any days off without PTO, even if you are sick. It's very hard to get a day off. From what I can tell, there seems to be a high employee turnover rate. If these are all things I noticed within 3 days, I can’t imagine what else goes on in this place. The only good thing about the department I was in was the coworkers. They seemed so incredibly kind and hardworking and it makes me sick to think about how they’re being taken advantage of.


Being a quicklane advisor is a fast paced detail oriented job. They have a free oil change program that goes along with the vehicle purchase, so the flow of customer vehicles is constant and changes from an empty isle to eight vehicles (all of witch require immediate attention) within minutes... Literally five minutes. At the Buffalo location you are also required to perform the cashier duties along with managing the flow of work through the shop. The facility is limited to three swing arm lifts and the lube tech staff is usually comprised of three techs on at a time. The time standard regardless of the volume of business at any given time is 40min total visit time, the average volume on any given day is between 35-45 oil changes. Saturdays are required but are by far the most productive days to work due to having the most staff and more stalls to work with. WARNING your job (and your paycheck) depends on customer viewpoint survey scores. Ford values these survey scores more than sales numbers, so you have to make sure that every one of your customer's experience is absolutely perfect. An acceptable score is about 90 but you can have 10 perfect surveys and one bad one can bring you down to 70, so perfection is essential. Anything less and they'll move you out the back door. So if you are a sales driven multitasking never breaking under the pressure clutch QB type of perfectionist with the ability to make it happen with less than ideal tools then this jobs for you. Good luck!

My typical day at work consists of:
-100 phone calls per day
-Set 7 appointments per day
-Send at least 50 e-mails per day
-Answer questions customers have about vehicles they are interested in.
- Answer incoming calls for used cars
-Take pictures of vehicles
-Make sure the vehicle is still available
-Know the inventory
-Greet customer when they come in and have them meet the Product Specialist I have assigned to them
-Hand customer off to Product Specialist
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I learned how to be a better communicator and know the best questions to ask customers to better their car buying experience, to make it less of a hassle.

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Management flucuates a lot, never sure what they want us to do for our position... seems like its different everyday.

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I love my co-workers here. They are very friendly and easy to talk to.

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The hardest part of my job is staring at a computer for 8 hours a day and calling 100 people a day. It can be exhausting.

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The most enjoyable part of each day is talking to my customers in person because they really enjoy having all the information they need before coming out to test-drive. Another enjoyable part of my job is telling customers what benefits/perks we have for our dealership compared to other dealerships.

I love working at my dealership, this can not be understated. 
My position was added just upon my behalf and I was given liberty from day one to run my department my way, spared no expense. Most of my crew were happy and eager to learn from my experience and in the beginning we achieved a multitude of professional milestones and the building nearly immediately felt like home. The sales team especially were the most encouraging and respectful sales associates I have ever had the pleasure of working beside.
My only discord whatsoever is and has been since day one, a lack of cohesion, communication and overall vision of management in nearly every department, especially concerning those who oversaw omg departments day to day operations accordingly. I myself, as well as my team were continually given promises and guarantees regarding personal and team growth that have remained less than stagnant. Within those bounds we have less than a note of a voice when concerning strategies, delegation and being given any illusions of respect and appreciation. 
Even now I am hoping this will change once things dull down after winter and the renovation as I unequivocally enjoy and appreciate my job every day.

MY MORNING STARTS AT 8AM, I STOCK AND INVENTORY ALL PARTS FROM MORNING TRUCK DELIVERY. AFTERWARDS, I SORT AND GET PARTS READY FOR DELIVERY OR PICKUPS. THEN I HELP MY TECHNICIANS WITH THEIR PARTS AND AVAILABILITY INQUIRES. DURING THIS TIME THE PHONES USUALLY START RINGING AROUND 830AM. THEY CAN EITHER BE FROM CUSTOMERS TRYING TO FIND PARTS FOR THEIR OWN VEHICLES OR IT COULD BE OTHER DEALERSHIPS ASKING WE HAVE PARTS AND IF THEY ARE AVAILABLE. THERE CAN ALSO BE REPAIR SHOPS ASKING ABOUT PARTS FOR THE SPECIFIC VEHICLE THEY ARE WORKING ON IN THEIR SHOP. EACH DAY VARIES. AFTER THESE INQUIRES HAVE BEEN ADDRESSED. I THEN START WORKING ON MY WORLDPARTSEXPRESS SITE THAT I RUN AND AM RESPONSIBLE FOR. THESE CUSTOMERS ARE ORDERING PARTS FROM ALL OVER THE WORLD, A TYPICAL ORDER FROM CUSTOMERS, RANGE FROM GUAM, BRAZIL TO RUSSIA, JAPAN, ETC. AFTER I HAVE ORDERED THE PARTS THEY NEED OR IF WE HAVE THEM INSTOCK.
I THEN HAVE TO SETUP PAY-PAL ACCOUNTS AND GET FUNDS TRANSFERRED OR ADDED DEPENDING ON HOW MUCH PARTS ARE PLUS CUSTOMS PRICING. ONCE THEY ARE APPROVED I THEN BOX THEIR PARTS, OR ORDER THEM. FILL OUT THE SHIPPING AND CUSTOM FORMS AND SEND THEM TO USPS.

This is typical Sales where you can plan to spend your entire day at the dealership despite split shifts. Workday is typically 2 to 3 hours after the shop closes finishing up Sales. There’s a great deal of downtime when there are no customers and management will micromanage every single thing you do Worse than working at a minimum wage job. Telling you to do this task or that task despite your work all being complete. As a subcontractor, you would expect to have some freedom to manage your time when there are no customers. But don’t expect that at this location.

I have been in sales most of my life, and I’ve never been treated like such a subpar person as I was while at this location. It gets to the point where you dread going into work because you’re not gonna feel satisfied working for your boss or at the end of the day before you go home with a feeling of a job well done.
The coworkers are awesome! The people that work in the other departments around yours are awesome as well.

This is my first job at a dealership and I feel like i struck gold with Morries! Were an awesome brand new state of the art dealership, and us being a one price store it makes the road to the sale more comfortable for not only me but from my experience so far, all of my customers. Here at Morries we want to put a stop to the stereotype of car dealerships and show that there is a better way where everyone can leave happy! The co-workers are great, and helpful. and i have never had a management team that just wants to see you succeed and will push you but also explain to you how you can get there on your own next time! I would hands down recommend Morries as a place to work, a place to buy your next vehicle, and for service. We have a great team of service techs. everyone here at Morries wants a career not a job, we all want to move ahead in life and Morries is giving us the opportunity to do just that!

Man this place is like a circus. Co workers were very cool people but management really sucked. Shop foreman had no previous experience working on cars. Most of the good work got dispatched to the shop pig. Flat rate system sucks too. 50 cents extra if you hit production half the time you’ll be short on that. Some real fugazy activities going on with the service manager too. Two faced people work here in management so yeah 10/10 don’t recommend working here. If you do don’t stay for long a lot of lip service done here, in other words a lot of undelivered promises. Word is bond. They don’t have that. Oh they have service assistants that don’t wash cars. If you’re a tech you should be focused on pulling in hours (the work ain’t there) not washing cars or floors. That’s a service assistants job. 

Worked here for 2 years. The amount of pressure put on everyone is unhealthy, There have been 6 generals managers in 6 years, because no one can handle the high stress. Everyone in sales works 50-70 hours a week, and the only reason is "because everyone does it". If you want to take your day off, you are treated like a slacker, and the next day they will make you feel bad about it. If you have a family, i would avoid it, family/personal time is not a priority, or even a consideration. If you take a sick day, or even PTO, you will be belittled because of it. All in all, if you want your life to be fully consumed by a job, lose interest in all of your hobbies, and you don't care about seeing your family, this is the place for you. The only positive there is the earnings potential, sales people can make a lot of money if you put in the effort. But it's all about balance.

Favoritism.... discrimination ... excuses ....upper management doesn’t bother to really fix the problem. Instead they let it happen over and over again.. If you speak up you get blamed for the problem and get fired for it or get other techs fired for the wrong reason.  Service Managers that speak bad about other technicians that are still working and the ones that quit behind there backs to current techs. Which makes the technician whom he is speaking to about feel uncomfortable... Managers that bribe about other technicians in front of other technicians ...  it’s not a team. More like favoritism ... manager never stay long ... less then a year and then they quit.. unhealthy work environment due to the people you work with.. if it wasn’t for all this stuff that’s been going around it would be a great place to work for but management doesn’t bother to hear your voice..

Top Job Titles	Average Salary
Sales consultant 50 salaries reported	$84,430 per year
Service advisor 22 salaries reported	$69,114 per year
Runner 35 salaries reported	$18.09 per hour
Detailer 37 salaries reported	$17.94 per hour
Technician 33 salaries reported	$25.86 per hour

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