retail sales associate

warehouse associate

forklift operator

driver assistant

call center representative

Morris Furniture Co., Inc.

In the beginning, I was very excited to start my career here, but quickly came to realize there was a reason why they can't retain talented people.

In my observation, the reason for such high turnover and disgruntled employees is the direct affect of HOW the place is managed. They have created a culture in which employees are not trusted to make decisions (even menial tasks) without first discussing with or involving a manager. Not only does this deflate any sense of ownership or pride in doing a job, but also leads to a lack of productivity when managers are absent. It is embarrassing when vendors take notice, but they [vendors] often are empathetic to the situation.

Don't be fooled; there is no such thing as an "open-door" policy here. If you express your opinion, and it differs from those in management, you become a target and will quickly be ostracized. I learned the hard way and was excluded from discussions/meetings on projects that I was directly involved with. I was never given the courtesy of an explanation- was just no longer involved. 

There is a culture of "on a need-to-know basis"  and  ZERO transparency which leads to a cesspool of gossip. With so many talented people that have left, you'd think the executive "leadership" would get a clue...but it is NEVER their fault, and they will never take accountability. They play the blame game all too well.

In just one year, I have witnessed approx. 15 seasoned employees leave (this is just at corporate). There are many others that have confided that they are also looking elsewhere and will accept the first job offered to them just to get out. This should raise a red flag to the lack of leadership and toxic culture at Morris.

On a side-note: There is an unofficial rule that employees are not allowed to park in the space closest to the entrance, as this is unofficially reserved for the CEO. However, there is no sign or nothing in the policy manual. If you park in his unofficial spot, you will be asked to move.

If you are looking for a forward-thinking, innovative company to grow with, Morris is not for you.

Morris Furniture has great compensation, bonuses, and benefits. Being in a commission position, I like that I am responsible for my success and pay. Senior Leadership and the Executive Leadership Team really care about us – they are in my store regularly and spend time talking with me and my colleagues. In addition, we have Town Hall meetings after which we receive updates. I feel very supported by the corporate team, from IT when there are software or hardware issues; HR when I have questions regarding benefits or Policies & Procedures; and Customer Care when customers have questions about their orders.
Regarding experiences at my store, management is always available and helpful. I was hired with no sales experience and they spent time training, coaching, and challenging me to improve, and I wrote one-million dollars in sales my first full year! My coworkers are fun, collaborative, supportive, and engaged. I feel fortunate that I have opportunities to use skills from past careers such as training and mentoring new employees, and submitting employee recognition through the All-In Recognition program. 
It is so enjoyable to have a customer visit our store and discover what we can design, see their excitement as they choose fabric and look at different configurations for their section sofa, or wood samples and finishes for their dining room table and chairs, and then call me in a few weeks after it has been delivered to say how happy they are with their purchase.
You can feel the satisfaction that you are making a real difference in decorating peoples’ homes, experience comaraderie, and achieve your work goals here – apply at Morris Furniture today!


Unless you have a lot of prior experience in high end furniture sales skip this place. You have to attend a sales meeting every morning where they tell you how much sales, protection sales and other things were achieved a year ago on this day and you better do better than that or else. Total B.S.  Also you are expected to sell large amounts of worthless furniture protection and you can't make any real money if you don't. The furniture protection is a major rip off to the customer and your have to push them very hard to buy it. You are also called out in meeting if you don't sell a lot. There is a small number of sale people who have been there for several years that make money, every one else is fighting for scraps. I was there eight months and saw all four new people who joined all quit. I had never seen that amount of turnover. Both showroom managers also quit. They will routinely change the days and hours you work , so planning long range is out. Most of the senior sales people I saw there were very heavy smokers due to the stress.  I saw people who made great money always stressed out and always smoking because of the stressful work place. The owners of the company are so CHEAP they wouldn't even pay for us to have a Christmas party and we made them a LOT OF MONEY. What does it tell you about a company when they have that large of a turn over in employees and that stressful of an work place. Skip this place.

This company has improved since I started here. However the work can get really boring and communication needs improvement. I also feel like when you do a great job it will taken for granted or undetected. Also if you have ideas, they get ignored or if everyone feels like it is a great idea there is no real way to implement those ideas. However the coworkers here are wonderful and there have been a lot more efforts to help improve employee learning growth. One of the things I miss is that they would try to focus on the employees personal, professional and work goals. I felt like I was able to bring feeling of personal of value to my work while being aligned with Morris's goals. Also communication on what is expected of you, your position and projects are foggy. They don't really care what  you do as long as the job gets done which can cause issues with who is responsible for what but it does leave you open to figure things out that is best for you. 
Benefits here are okay to say the least. It's nothing to write home about. Over all this job is alright just don't expect to try to advance your career here and to struggle getting a hang of the ropes when you first start. 

The potential for uncapped commission  would leave anyone hungry for the position. But what they don’t tell you is the amount your commission will be dug into by cancellations, or management taking sales while your training. False promises of earned commission being paid out are plentiful upon starting. 

The toxicity of the work team and the on going feuds between employees are always visible (SOMETIMES IN FRONT OF CUSTOMERS.) Harassment has been reported multiple times and nothing has ever been done about it, due to accused being top sales persona. 

Management wants little to nothing to do with your training process and guiding you to success until you leave them no other option. 

Working there was like working at a temp agency with the amount of people coming and going due to the work environment and several other issues. The only “veterans” (max of 2 years at the Polaris location) of the company band together and have formed a commission hoarding circle and made rules that didn’t seem to apply to them for how many customers you could take. 

Welcome to a truly “fend for yourself” type of environment.

The amount of restructuring that needs to take place is indescribable. 

. So, here’s the scoop. Management has always been a revolving door. Poor leadership from the top down. It’s a very unhealthy culture and it creates lots of stress and uncertainty and it trickles down from corporate to the stores themselves. Lots of good people have come and gone. If you don’t kiss butt and speak your mind you’re gone. Instead of listening to new ideas and taking suggestions, they pretty much will find a way to get rid of you. 

Now to Delivery, expect to work long hours, your training cut short due to call offs and people refusing to do certain routes. Some teams will work 10-12 hours a day. Sometimes even longer. They don’t follow ODOT rules. Meaning if you are out past 14 hours they still expect you to come in the next day and drive. Most trucks have violations. The Delivery manager is not qualified and the position has seen 6 different managers in 6 years. The pay is great as long as you’re in a good area. The prep department is a mess, when they don’t feel like preparing the product for loading, it makes loadout a lot longer.  Morris is a mess and I honestly don’t think it will get better until the owner sells it.

6 AM I start loading my truck. I'm generally finished between 7AM and 7.30 AM, depending on how many cubes of furniture I have to load. I'll do my routes for the next day and inspect my truck before I make my deliveries. For the last 3 years i've been delivering in the Columbus, OH aera, Morris furniture warehouse is in Fairborn,OH. It generally takes 1 1/2 to get to my first stop. I could have an average of 10 to 15 deliverys a day. This could take me between 9 to 12 hours to deliver everthing on my truck, this all depends on where the furniture is going. Sometimes I might have to deliver a heavy sopha or bedroom set up several flights of stairs, this takes time. Other times is will go straight in the home or bussiness I get back to the warehouse between 3 PM and 6 PM sometimes later if there is bad weather. Arriving back to the warehouse, I will fill out my log book for my truck, off load the trash and any furniture that maybe returned as well as complete all my paper work for the day.

A typical day for me begins with any customer follow up and tasks that store leadership gives and then from there taking walk ins and selling. I have learned many more closing skills and selling tactics to build off of my previous experience. My store leaders are great, especially the GM, she is very hands on on the floor and has great training and team building iniatives that I really enjoy. I wish we got more dediated time to shadow some of the other managers or had other managers shadow you to give more constructive feedback in the moment in your first few weeks on the floor, but they are typically always availible and willing to help with any challenges. The hardest part of the job is LOFT training and learning C2P, but once you get a few orders under your belt, it becomes easier. The most enjoyable part so far has been the custom ordering, as a creative person, its a lot of fun! 

Working as a guest service associate at Morris was much like being the daycare provider for a bunch of small children playing in a sandbox. Everyone was fighting over their turn with the customer, claiming it was their sale, going behind each others backs to tattle tale or tell secrets that were not theirs, or putting their name on something that did not belong to them. So, along with strangers yelling at you over the phone because they think that's okay because they can't see your face and believe that you have complete control over the universe and the state of their furniture, the day can be pretty stressful.
Most of the managers were just as bad, believing it was their god-given right to pass off their jobs to the lower ranking lackeys, where it would blow up and come full circle back to them. 
However, the people were laid back and easy to talk to, however dramatic they made the job. They were caring and tried in their own way to make the work environment fair for everyone.

For the past month, I’ve always had to come in and figure out my own really. Luckily the other sales associates have been amazing. The thing is the management is not the greatest. The schedule is not set till the day before the upcoming week, which is very stressful as someone who just moved here and needs to figure out medical care. I’ve heard that if you as for certain days off, like you’re supposed to, that they may not even be guaranteed as your days off. I also lost multiple sales because the GM of my store is alwayyyyssss in meetings or doing something else so I lose the customers that need the price changed or asking questions that I may not know, I am unable to ask my GM. Thank god for the other sales associates as they helped me out a lot again. It’s just crazy that every week we have to wait for our schedule, even though it is pretty much the same, as well as being stressed and trying to help our customers overall. I have never been as stressed in a job than this too.

Top Job Titles	Average Salary
Retail sales associate 26 salaries reported	$55,000 per year
Warehouse associate 43 salaries reported	$17.16 per hour
Forklift operator 5 salaries reported	$18.50 per hour
Driver assistant 1 salary reported	$17.50 per hour
Call center representative 7 salaries reported	$18.00 per hour

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