dental assistant

dental hygienist

dentist

business associate

software engineer

Mortenson Dental Partners

You are on the phone all day long, catering to rude patients who are allowed to cuss and yell at you over things out of your control. God forbid you don’t treat them like royalty or you’ll get a bad score on your call. We are expected to follow HIPAA laws but the offices don’t at all, which creates problems between us and patients who don’t understand the inconsistencies with being able to cancel someone else’s appointment or get info about their spouses account, etc. They dangle a bonus opportunity over your head but it is very difficult to meet the bonus, and requires your entire team hit certain metrics so if you have lazy team members, YOU dont get YOUR bonus even though you may have a good individual scorecard. Very difficult to remain motivated to do a good job when you see halfway through the month that you won’t hit bonus. Management is always doing food days and things meant to boost moral but I’d rather just get paid a higher hourly wage. The company does employee appreciation events and then schedules them on Saturdays when some employees have to work and can’t even participate unless they use their PTO time, when they could just schedule it on a Sunday or close the business for that one Saturday. Training was an absolute joke. No structure at all. Just got thrown into it and had to wing it through my first few months until I finally got used to dental terms and insurance plans. My experience was not enjoyable.

When I started off the place was a great place to work but they started changing everything when one of the leaders moved to work in a office and the other two quit the same day. Once we had a new leadership team they started making new rules but a lot of the time they wouldnt make sense it even tell the employees about the new rules until they were in trouble for not doing it. None of the leadership team are on the same page when it comes to anything and they still continue to make new rules daily to make life harder in patient services. When you need something done you can not rely on the supervisors to do it, except for one of them. They treat employees like they are in kindergarten and constantly pace behind you asking what you are doing if they don't think you're on task even if you are. They harass employees constantly to where half of the employees are looking for new jobs if they didnt already quit. They don't want you talking to your coworkers but when you have a question they are no where to be found and they get mad if you go to the one of two other people that are trusted to answer questions. Overall, Mortenson is a good company but not Patient Services and the health insurance is absolute terrible.

I really do love my job! I get to meet and talk to new people everyday, all while helping! That is the most enjoyable part, knowing that you have helped someone take a step towards better health or got them out a pain so that they can get back to their daily lives too! Our Dentist trusts us almost more than himself, knowing that someone believes in you that much is very powerful. Between placing fillings, impressions or explaining the procedures to patients, he will let us do whatever we need to in order to make sure the patient receives the best care they can and remain comfortable the entire time. Were are like a big family, helping eachother every step of the way. The hardest part of my job is trying to soften up the people that aren't so nice!

Mortenson Dental Partners truly strives to take care of all team members so that they can provide optimum care to our patients.  The company provides opportunity for continual education and opportunity to advance within the company.  Mortenson Dental Partners  provides a culture unlike any that I have experienced thus far.   The Company Values are shared and lived throughout and are not just something printed in the handbook.  I am supported and challenged by my leaders and the team I work with is amazing.   We learn and grow from and with each other to provide the best we can on a daily basis.  The opportunities afforded to team members and assistance provided when needed even on a personal level is amazing.  I just wish I had come on board sooner!

High turn over rate. Pay is awful and they dont give raises. If they do, its pennies. Long hours despite what they say. No work life balance. They encourage bad employees while running off good ones. They want you there sick even if you have a fever. Full of drama and mean girl energy. If issues are brought up they just get mad at you and never do anything about it. They have had 4 managers in the last 3.5 years. This office will drain you physically and mentally. There is one great doctor there but he doesnt have control over most things. Ive worked for a handful of offices in my years of being an assistant. This was one of the worst by far. You will cry several times a week working here.

The position starts off promising with a wonderful and patient trainer. When I first started taking calls they were slower paced and made the low-ball wage worth it. Calls increased a little over a year ago to where you'll now be taking patient calls back to back and the wage was not adjusted to match the increase in workflow. 

From a business standpoint, I'm sure they're thriving by underpaying their support team. From a moral principle standpoint, it's greedy and makes you feel underappreciated. 

Calls are relatively easy and quick, but never stop coming and leave you mentally drained by the end of the day for a mere $13.50-$14 an hour. 

Leadership is good, benefits are ok, but overall nothing makes a company worth working for like a liveable wage. 



Since Dr. Wayne Mortenson has stepped down, hiring is done at such a corporate level.  Not the persons valued he would want.  But he does not see that, since he isn't familiar with hiring now. 
Offices are different, with personal, rules and values.  Watched the growth over several years, & each year the benefits were reviewed, and taken away.  Never for the better of the employee. Bonsues are only in an office where the DR's are "GO-GETTERS".  They are not reliable as part of your  salary. So don't depend on that.
The DR's & Team Leaders are at battle who is the boss.  Thus, creating tension in the employees in the office.  
Offices are structured in monthly goals & budgets.  They are provided with the technology to get jobs done, front desk & operatories.  They host a yearly event, that is costly to attend after the holiday.  And you are required to go.

I worked for this company for 10 years and never received a raise until last year, which coincidentally made the bonus incentives harder to reach.  Most of the offices are great and I would recommend to family and friends, but as a place to work, I do not feel the people in charge since the owners/founders retired truly care about retaining their employees.  They are willing to pay sign-on bonuses and the same hourly rate/vacation pay to new employees as employees who have been working hard and consistently with them for many years.  They advertise ESOP as the incentive to stay with the company, but it is comparable to any 401K with matching.  I’d prefer to work somewhere with yearly raises for my efforts when it’s deserved.  

I work for one of the busiest Mortenson’s, which I like because it makes the days go by faster but at the same time it’s hard to catch a break. The assistants barely have time to get a drink of water, use the restroom, catch up on sterilization, etc. The company leaves high expectations on all the locations every year, but doesn’t seem to pay their assistants or business associates enough. The only people who get a decently good pay are the providers and leaders. 
I honestly do love what I do and I love the people I work with, but I feel like the company should compensate more. We have an annual work event every year that I honestly enjoy and they have games/prizes so it’s a lot of fun. They also offer growth opportunities which is nice. 

When I started working for the company I was excited. Until I saw how my coworkers really felt about me. I can’t go anywhere without feeling like I’m a prisoner. I do not like it. Certain employees at work get away with whatever and do what ever they want. But constantly running back telling on someone else. Management is a joke because when there is an issue nothing is done about it to help solve it. The dentist is rude and gives patients referrals for unneeded services. There are clicks in the job. If your not one of the favorite employees you get treated unfairly.  I get the short end of the stick on a consistent basis. How can anyone like this company it’s a joke. I’m looking for a new place of employment as we speak.

Top Job Titles	Average Salary
Dental assistant 10 salaries reported	$19.85 per hour
Dental hygienist 1 salary reported	$51.00 per hour
Dentist 2 salaries reported	$315,000 per year
Business associate 4 salaries reported	$16.00 per hour
Software engineer 4 salaries reported	$62,625 per year

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