closing coordinator

coordinator

title examiner

operator

operations associate

Mortgage Connect

I was with the company for three months in a contract to hire role and chose not to be hired by the company for so many reasons. 
The main problem with this company starts at its executive management team. Operations tries to produce more than they actually can keep up with, meanwhile they treat production people horribly and "churn and burn". The president called new hires along with current employees "bodies" on their first day of orientation and they don't invest in them because everyone is seen as disposable. The most tenured employee of the HR department ignore production employees who come in to ask for help and intentionally screws over others in the HR department but makes himself look like a "gold star" for management. Most, if not all, of the managers originate from the same company and it's a club. If you aren't a part of that club, good luck in trying to last. I've also never been exposed to so many unprofessional "leaders" in my life. 
Everything is reactive and chaotic. There is no strategy to anything that is done there, and they don't complete the things that they make a priority. For example, operations has no clue how many people they need to hire, and the number of needed hires would go from 50 to 500 and everything in between on a daily basis. They actually had no clue how many people they needed to hire to match their production.  
It's absolutely insane at best, and the HR department is a reflection of that. I've never worked in an environment where files are stacked and offices are a complete disaster. It's pathetic. 
All in all, working for this company is like selling your soul. Don't dive in the Kool-Aid here. There are many other reputable mortgage processing companies in the Pittsburgh area if this is something you want to get into. The only department that was a pleasure to work with was the IT department.

I have never written a review in my life, but I feel compelled to write this one.  I worked there almost two years.  Was laid off with no warning, just a phone call from HR that said we are laying you off, effective immediately (logged me off remotely at that time).  I received great reviews, always did my work, and even received a raise, but was suddenly redundant?  It seems like everytime they email an announcement about hiring a new vice president of some area they immediately follow that up with a new round of layoffs.
The equipment they provide you with is older, and they frequently experience networking and email issues.  The pay is terrible, you can make more working at fast food or retail.  The benefits are atrocious, absolutely terrible.  I have never seen a health care plan as bad as what is offered there.  If you do go to work there, just pay for your health care out of pocket, it will save you money, because they deny EVERYTHING.
My experience was not all bad though.  I did have great managers and directors, they were a pleasure to work with and were in fact some of the best supervisors I've ever had.  However, apparently they have no say so or decision making ability when it comes to laying off productive workers.  I don't know who makes those calls.  Apparently someone who is not familiar with the day to day operations.  I did learn a lot with this company, I learned something new most every day, and enjoyed the work I did there.

If you are desperate and need a job, or you are looking for something short term, it is an OK place to work.

If you are looking to get into the industry, look elsewhere, there is absolutely NO JOB SECURITY there at all.  This company is not a place to make a career at.  You will wake up everyday wondering if it is your day to get the phone call from HR and get laid off.  

This place is unprofessional and very unorganized. I've been here for a month already and JUST NOW getting properly trained. When I was hired, they promised me a week of in-depth training. After two days, they threw me and the rest of my training class out onto the floor. The department I'm in seems to care more about the office festivities and talking to each other than helping someone learn the work and train properly. I had "help" from a few people, as in them taking over and barely explaining what they're doing. I was assigned a few times to shadow people while they work but that was literally no help at all. The employees are horrible at training. They just want to talk to others and leave you sitting there clueless.Last week I and a couple other members on my team were moved to a new team in another building. They failed to inform me I was being transferred until a day before, so I had no time to ask questions or prepare for the move. I'm now in this new building with my new team and they failed to mention that the work the new team is doing is completely different from the little that I already learned. Now the last couple days I have been promised help by several people but they all seem to forget to come help me, so I sit there lost the whole time while people are calling and emailing me about files that are late. The only plus is that I'm just now being trained somewhat properly by the new team lead but I am so over this place at this point....

What a confused bunch of people. Former work associates warned me about this inept company. However, a recruiter promised me they'd changed so I gave them a shot. A disaster !! Not all managers were incompetent but most were clueless. They constantly seemed to be in a state of flux, moving people from team to team, constantly changing seating arrangements. I went from working a lot of overtime on one project to sitting around idle because a new client wasn't providing work. When that client kicked in with work, we were flooded with files. Team members were assigned as many as 100 files. Daily expectations were unrealistic (and never achieved by most team members) due to lack of client cooperation and poor staff selection. Procedures were so complicated & tedious that the poor training methods manifested themselves with new "recruits". Files were never done per protocal. They began reassigning files when team members didn't process them properly. I CLEARED MORE FILES PER DAY THAN SUPERVISORS !!  
Incredible and constant turnover of staff severly affected turnaround time.  Procedures and processing shortcuts weren't made available to all team members. Lack of IT planning meant that moving to March in-home work was a constant problem with tech issues. 

Sadly, most of the FAT supervisors seemed more focused on arranging food days than training their team !!

Where do I even begin? I guess at the beginning. I was warned about working here through a colleague of mine. But, I needed a job, so I took this one. Went in with an open mind and decided that I would give it 6 months and then make a decision if I wanted to stay or leave. Well, about 5 or 6 weeks in I realized that I should get a new job. It is the most unprofessional and toxic environment I've ever experienced. I was spoken to and treated in a rude and condescending manner by management on a regular basis. I was asked by my manager at the 5 or 6 week mark into my employment why I "had a stupid look on my face." And it just got worse from there. As far as my job duties, they had me doing clerical, AP and AR work. These tasks were performed by interns and temps before I started working there. I rarely had time to the Senior level G/L work that I should have been doing. I constantly had to pick and choose what would get done, what would get done some, and what would not get done at all. When I told management that I was assigned too much, the reply essentially was that I was the problem and I needed to figure it out. This place lacks structure, professionalism, vision, leadership and a sense of how to treat their employees with an ounce of decency. There is no collaboration between management and the employees. The employees are not valued at all. I would not recommend working there to anyone.

Since 2019 this company has seen great growth but also some whacky changes to the structure of the company. Mid level Management is expected to carry the brunt of the communications across departments while they create worthless positions such as “Culture and Entertainment” positions that have little to no effect on the working body of the company. They have deviated from the core of the business and what made them great to start with. CEO and all other C suite executives do not participate with their direct reports often enough and that creates a trickledown of misinformation and inefficiency. There seems to be a retroactive mindset instead of proactive here. Processes stay the same unless it results in the company $ with no regard to efficiency, client or directly impacted workers regard. Overtime will be required and mandated when Senior management dictates so, cancel your family plans, vacations if they are not planned 6 months in advance or you will be scowled at. If you’re in management you’re expected (not required) to be on the clock 24/7 if you’re not you lose out on advancement on bonuses and are put into a box or made to feel you don’t contribute enough. The culture here is the worst of any company I have ever been a part of there is no consistency and if your not dating or related to a VP or above you have no security here. 

I used to love working for this company  - when I started two years ago - it was very apparent that there was room to grow and there was security in my position.

However, recently I have found that where I once felt secure with room to grow, I am now faced with downsizing and uncaring upper management. 

The downsizing isn't necessarily anyones fault as this is due to the economy and the interest rates increasing- however the people that the highest ups have chosen to keep are becoming the problem in not feeling secure.

Currently the three, out of four, direct management that I have were brought over from a sister company and are as thick as thieves, there is nothing that you can tell them, suggest, or point out, that they nix if they are unable to spin that it their idea or they were the ones to catch the issue. 

Upper management shares no responsibility in providing production - our company's inflow was slow but now is being picked up - we are a small team and the three people that were left in production are now overwhelmed, upper management is inexperienced in doing production and barks about wanting things done almost instantly but does not assist in getting the orders completed. 

However there is one saving grace to my work day - and that is my original team lead - she is a proper lead. She gets in and gets her hands dirty and is up to her elbows in orders with us - she should have been promoted but was not.

I worked at mortgage connect for a little over 1 year and that is a year of my life that I will never get back. First off you will be required to work at least 10 hours over time each and every week most times more like 20 hours per week. And be required to work at least 6-8 of those hours on the weekend. This year I worked over 250 hours of over time including over 30 weekends. Although they do pay overtime rates no additional incentives are give for the amount of mandatory overtime that is worked on a weekly basis. If you want a weekend off you have to request it much like requesting PTO and they often ask you to make up the hours that you miss on the weekends. The supervisors are often out of touch and wont return emails for days at a time they are also conveniently never around on weekends which is mandatory work days for all of their staff. Finally in early December we were told we would be receiving bonuses for our hard work and long hours, much to my dismay I received the enormous amount of $33. Needless to say I was so thankful to have found another job and left the company as soon as possible. Please stay away from this job if you can help it!  

I was very fortunate to have worked with such an amazing team at my time with Mortgage Connect. The leadership in our team was always very respectful and supportive towards our employees and was constantly providing ways for us to expand our skill set and cross train to learn new things. This gave me the opportunity to expand my knowledge and become a better employee. Because of this, I will be more prepared in all my future opportunities. I recommend anyone who is looking for an opportunity in Human Resources to consider Mortgage Connect for their next career. 

Though my experience may be different than others who are leaving reviews, I think it is important to know that the Mortgage industry is constantly changing and the Human Resources team worked extremely hard to make the employee experience at Mortgage Connect as positive as possible. In my time there, they added more employee perks, such as; paid volunteer time, mental health resources, better PTO scales, paid parental leave and more. The benefits and employee perks at Mortgage Connect are great and continue to only get better.

I am, and always will be, very thankful to those at Mortgage Connect who have helped me grow, not only as a professional, but as a human being in general.

Beware of this company. This is by far the most unethical organization I have ever worked for. Their systems and computers are extremely outdated and have not been properly maintained, which makes it unnecessarily difficult to perform your job effectively. Management is highly disorganized and consistently operates in a state of urgency and stress, creating an unhealthy work environment where everything is treated as an emergency and employees are pressured relentlessly to keep up.

Nepotism and favoritism are very real issues here. During my second week I was already feeling very uneasy about the role and concerns about how this company operates started rising. Shortly after, despite still being in the middle of training, I was terminated after only three weeks for allegedly not having “enough industry experience.” This was especially unreasonable, as my experience was clearly outlined during the hiring process and was known and accepted when I was hired.

Three weeks is not enough time to fairly assess performance—this period is fundamentally part of onboarding. I strongly recommend avoiding this company if you value ethical leadership, professionalism, and basic human decency in the workplace.

Top Job Titles	Average Salary
Closing coordinator 17 salaries reported	$22.27 per hour
Coordinator 10 salaries reported	$21.90 per hour
Title examiner 13 salaries reported	$22.73 per hour
Operator 3 salaries reported	$22.17 per hour
Operations associate 6 salaries reported	$24.04 per hour

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