service advisor

service technician

service coordinator

internet manager

warranty administrator

Moss Bros. Auto Group

We loaded the auto parts in our appointed vehicle. Delivered these auto. parts to our customer's on our route. Keeping in touch with our dispatcher, so we can remain flexible to go assist other driver's or pick up parts from our customer's who wanted there auto part to be pickup.
I had respect for the management at Moss Bros. Dodge. For that is how I was brought up. There were several things that were negative that I really didn't like. But I went along with their changes, as long as, this didn't bring harm to me.
I had a great respect for my co-worker's from the youngest to the oldest. Among the co-workers we had high spirits and were quite joyful. I have a great sense of humor, which I shared with my co-worker's and I occasionally would sing while working.
As noted, I enjoyed driving out to the Lo-Desert (Palm Springs-Indio).
When I started dropping or picking up auto parts. I had developed a great respect and friendship with all my customer's. Our PR person would check with our customer's to make sure the driver's were showing their customer's respect. One, PR person went to the Lo-Desert and checked with my customer's. When she came back she asked me what I have done. I said what do you mean. She said that I have my customer's were spoiled and they had sang praises in how I showed they respect and how I treated them. Had a super friendship with all my former customer's.
Hardest part of the job was loading the auto parts during the winter, when it was cold. No matter, how warmed we dressed for the cold.
I was greatly impressed with the young college aged employees. For they would say "Sir", "Boss", "Dude" and etc.. It was "Sir" that I really liked for it showed me that their parents taught them to be respectful.

Very straight forward job, easy to pick up and easy to do. It gets really hot inside the warehouse, and the swamp coolers don't help much. I learned a little about cars, but largely it's just walking back and forth with car parts all day. Management makes sure that you know how easily replaceable you are and that you will do whatever they tell you, whenever they tell you to do it. The whole time I was there no one was promoted or given a raise, and other coworkers that have been there for 4+ years know that they won't move up. This lack of incentives and complete lack of appreciation leaves all the workers to do the bare minimum, which usually means there will be overtime to catch up. There is also the unfortunate fact that, you'll be able to skate through the job if you're related to any of the management in any way.. The hardest part of this job is finding the motivation to keep going. Benefits are very expensive and largely not worth it. The only joy I got from this company came from how easy the job itself was, as it's largely just mindlessly walking back and forth from area to area. That all being said, the job is probably just as good as any other job that's available in this economy (but that's another story).
All in all, it's just another brick in the wall (of society)

go to work early everyday walk the lot see what we had come in new and used .have a sales meeting before each shift .train and see what each salesperson has  working ,walk the lot with the salespeople to see whats  iis  fresh inventory we had come in ' get the salepeople  people on the phone calling the customers we just sold so we get good csi and follow up on all customers that were her prior to the day before .make surre that were calling for appts  half are on the phones and the other half coving the point .what I  Ilearned  to do was to  follow the company policy and  process.always try to make the work culture a better place to work . the hardest part of my job is to keep everybody to turn the customer to another salesperson then turn everybody to me before they wallk them .them .the  most enjoyable part of my job is closing deals and making gross and keeping the customer complety satisfied .and having repeat business an referral

I worked for this auto group for less than 2 months. They have no training what so ever. Basically a learn by experience job. They think just because you have service advisor experience that you don’t need to be trained. As if every auto group runs on the same system. They will tell you to get signatures here and here but don’t explain that you need to fill out any other portion of the RO. didn’t tell me how to update an estimate properly, and when I made A single mistake because of their lack of training they fired me. The pay is terrible. The two months I made Less than $3k a month working 45 hours a week. They expect you to lie and upsell in order to make money. Their warranty policy is a joke. It’s set up for you to fail a customer. Making it that much harder to keep customer satisfaction at a reasonable rate. Over all terrible experience with this company. 

They expect 11 hour work days. There are lots of room for bonuses. So money can be good but not something that can be relied on. Your bonus numbers are set low at first and then always raised just out of your reach. I had a $13,000 month then dropped to $4500.00 the following several months because I did not reach my set goals. My sales were the same. My goals were too high. My numbers were the best at the dealer, and I made the least several months in a row because my goals had to be "reset" to lower. It's a game that no one will tell you about when you start, you have to just find out. 
They also require many hours of "expert" testing that you must complete while at work. 
The phones ring off the hook because they cannot keep good employees.

I enjoyed speaking with customers who were happy with my work performance. Every time they told me how much they appreciate my time and efforts it made my job the more worth while. Making conversation with customers and co-workers helped the day go easier. The long hours at work having me be away from my friends and family would be the hardest part of the job but I learned to be that much more greatful of the company I have. Learning hands on how to communicate with other people that I did not know and pleasing both the clients and my boss was the best satisfaction of having a job.

Assisting service technicians with parts and accessories
Answering phones for customer request/face to face assistance with customers
Monthly employee lunch meetings 
Weekly Parts Inventory
Purchase orders for outside vendors
Workers made the job enjoyable
Ordering Parts 
The hardest part is when a customer is unhappy with their car service or they are very unreasonable in expectations after being informed of necessary information.
Continued to operate in a positive disposition regarding interactions with all customers and fellow employees.

What is the best part of working at the company?
This place is toxic.all they want to do is scream at you all day I would not recommend this place.the owner is a nut case I'm

What is the most stressful part about working at the company?
Being screamed at.keeping your patience

What is the work environment and culture like at the company?
The people you work with are very nice.you feel bad when they are being screamed at

What is a typical day like for you at the company?
They have a morning meeting to assign work..depending on priorities.you may start a repair and get pulled off to start another job.many jobs never get finished

The pay is never understandable they make it impossible to understand the pay. Technicians get minimum wage because owner provides a small toolbox that contains 0 tools we utilize at work. 
Lube techs flag more hours than technicians since lube techs leave management more money for their pockets. Work is non stop. One stall makes it impossible to do any major job.  Instead of making people accountable for showing up late or messing up they reward them with easy work while the hard working employees have to figure things out

Employee benefits are pretty unique. 
I like the coverage that is offered to us, because it's exactly what I wanted. We have a Christmas Fund, where we put away money each check, and I think that's pretty unique and useful. Because you don't really realize the small part of your check being taken out and put into a savings fund that you get at the end of the year. It's like a present from yourself, to your future-self. 

Everyone in awhile there are employee appreciation days, those are also pretty unique. Did not experience that at any other place of work.

Top Job Titles	Average Salary
Service advisor 54 salaries reported	$7,500 per month
Service technician 44 salaries reported	$7,500 per month
Service coordinator 26 salaries reported	$18.00 per hour
Internet manager 20 salaries reported	$126,000 per year
Warranty administrator 14 salaries reported	$25.00 per hour

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