customer service representative

warehouse/driver

account representative

front end developer

field service technician

Motion

CSR ROLE:
As a CSR, you will mostly be processing orders, quote requests, and returns. They are starting to demand that CSRs also do expediting (following up on orders) since they keep losing people who's jobs it is to do that. Product knowledge doesn't really matter in this role so much, as CSRs might as well just be order processing machines. All you need to know is how to look up part #s, and if you can't find them there are vendors/ specialists that help. 


LEARNING OPPORTUNITIES:
There are lots of different classes that are offered through vendors, it's up to you to be proactive in pursuing those learning opportunities; though this past year, those in person training opportunities were off the table due to a hiring/ spending freeze. The company won't pay to send people off on training trips--as of now in March 2025. Taking the classes would be a smart move if you wish to remain in this industry, as you can do it on the company's dime-- and when you want to leave you have all those credentials to put on a resume. 


MANAGMENT:
My biggest gripe is the management at the Greer SC office are all people who were recently grandfathered into their management positions. They are not the best leaders, as none of them have an actual education in how to be good leaders, and they haven't been doing it for very long. They manage in an old fashioned way, using fear and intimidation to run the office. They don't communicate well. When they explained new rules and procedures, we were often threatened with termination if we forgot or didn't follow the new said rules. Very little encouragement overall, and nothing ever mentioned about raises or promotions, acting as if they were non existent.  CSRs walk around with their tail between their legs mostly and just accept any rules management sets for the office. CSRs have virtually no say in how they would prefer the office set up to be, right down to what the preferred temperature of the office (yes, the manager set the temp to 64 before leaving for a week and was upset that someone turned it up while she was gone). 


NEPOTISM?: 
There is also blatant favoritism of certain folks that get hired, as they have relatives that work for a big customer like Michelin. For example, another CSR that worked at the company for less time than I did was promoted over me, yet the amount of work I did far exceeded what she did. Her husband works for Michelin... Another lady has a father that works for Michelin and was hired on as a CSR 2, when most people are hired as a CSR 1. There might be other factors at play with that like maybe they have experience I didn't know about, but even just how they were treated by management seemed different than us guys that had no connection like that in the industry. 


GROWTH OPPORTUNITIES: 
If you're looking to climb the ladder, this is not the company for it. You will be here for years before getting promoted, and even then a CSR promotion doesn't mean much except a slight bump in pay, the responsibilities remain practically the same. I wanted to try to become an account representative eventually, but soon realized that that goal is unattainable unless I stayed for a prolonged amount of time (5+years). Even then, they are consistently bringing in interns that step into their training program, which means they are next in line if an account rep position opens up. Some of us CSRs even applied internally and had interviews at one point for a rep role, but they hired people from outside instead, presumably because they came in with a book of contacts from their previous job in the industry.   


PAY/BENEFITS: 
I estimate you could expect to earn between $42k-$47k coming into the base CSR role. Overtime is not offered, you are paid wage, not salary. The benefits at Motion are actually pretty good. Like $50/ paycheck for value plan blue cross/blue shield health insurance. They offer an HSA and put $500 into it every year. Optional life, dental and vision. There is a health program that does "challenges" throughout the year and you can get gift cards for it (although it seems like they are giving less than previous years). 10 vacation days, 2 "optional holidays", 2 personal days, 5 sick days. They don't carry over year to year unfortunately, so you have to use all the time if you want it off. 


COMPANY: 
Motion in the Southeast is in a big change right now. This office in particular is combining 3 different offices into one building, packing everyone in there. They recently switched to a fulfillment center model instead of having an actual warehouse at each office location, kinda mimicking Amazon in a way. It's questionable whether this is working out for them, they are in a learning stage for that model still. Company has also been in a hiring freeze for about a year now, GPC stock also fell significantly after the election. 


TAKEAWAY: 
The job isn't terrible, but it's not great either. Bad management, recent fusion of 3 offices into 1 building, and mediocre pay/ raises are some of the bigger reasons I stepped away. Not much room for growth, if any at all. Really repetitive, but you'll have that with most jobs. I'd give 2.5 stars if that was an option on Indeed. 


In terms of pay, it was the best job I've ever had up to my last day on the shipping floor. They would occasionally have free lunches and snacks in the breakroom. There are fellow coworkers on the warehouse floor, who will help you and try to give pointers on how to get the job done faster. Having the weekends and days you asked for ahead of time off is nice too.

That's all the positives out of the way, now for the bad stuff.

- If you have a dust allergy, where a mask. Even then, the dust there can get so bad at times that it still would affect you. (A few folks will try to give you a hard time if you wear a mask but pay them no mind as they will drop it. However, it doesn't mean that's the only problem with those people as I will explain later.)

- The company says it wants quality work, but what they really want is quantity. Otherwise, you will be seen as being too slow and have your job security under threat. This just forces the workers to focus on getting work done as quickly as possible and worry about quality later or not even having quality factor in what they do at all.

- Whoever is the head of the company's logistics team has no idea how to do their job properly, so expect to be swamped with unreasonable amounts of work if you are stationed at certain lanes. Sometimes, all the lanes suffer and receive a ridiculous amount of work, which you will then be expected to finish completely before the end of the workday. If you think that at least the overtime will be worth it, be prepared to have some angry coworkers get on you for not picking up speed, no matter how fast you're trying to be.

- The conveyor belt system and the computer network break down constantly, which doesn't help with production speed.

- Save for one supervisor, every one of the management team are either very disrespectful to their subordinates, incompetent, phony, company men, or a combination of such qualities. The head manager is a mixture of all maybe but one of those traits, since he managed to hire... not one, not two but... three terrible supervisors to operate the delivery floor.

- There are workers there that will expect others to do their work for them as they mess around. There are workers who will call out randomly too often and leave everyone else to pick up their workload. There are workers there who are wannabe management and try to tell you what to do, and some will do this by trying to guilt you or insinuate your laziness in the form of questions. There are the workers who will get orders wrong or get in your way repeatedly, then act like you're somehow the incompetent one inconveniencing them. Then there's the workers who will tell on you to management for even the slightest infraction or misunderstanding, which can be a problem because-

- You will be fired without a chance to make up for any mistake or slip-up, especially if it is between you and a supervisor if they choose to tell the head manager. You don't even get a warning. You don't even have to be loud or in someone's face.
Don't get me wrong though, the management team can treat you however they want. They can yell in your face while not telling you how to correct something, scold you for sitting and then sit down soon after, threaten to escalate a tense situation, laugh in your face as they tell you bad news, harass you, etc... If you react negatively to a supervisor's disrespect, for a second, no words, no threat, and behind their back, you will be terminated that same day. Zero tolerance is enforced against its rank-and-file in an iron-fisted manner. They will terminate you and YOU WILL LOSE EVERYTHING. When it comes to the management team on the other hand-

- The worst supervisors will be kept and given many chances. During the height of the COVID pandemic, one supervisor threatened the workers' job security if they didn't come in, and everyone (if not nearly everyone) got infected. The head manager knew about this and decided to keep that supervisor, until a worker one day went over his head and notified HR. (HR is kind of difficult to get a hold of by the way.) Even then, that supervisor stayed until a proper investigation finally made he lose the job. Good luck getting such understanding and an investigation if you're a typical worker on the floor.

- Even with all of this, it is probably going to get worse. Love some moments of privacy? Too bad, because some weeks before my termination, they were talking about installing security cameras with audio capability. On the day of my termination, they didn't want anyone to say any curse words anymore on the premises. Add that to the folks already there who will smile in your face and speak sweetly to you one moment, then report on you when you least expect it...you can figure out the direction of where that job's atmosphere is going.

This company used to be a company of integrity and cared about their employees as much as they cared about the business. In the last 10 years, the company has went in a negative trajectory.  

They cut the pay of both their Branch Managers and Ops Managers with claims that it was a better compensation plan. And when I say cut their pay, I am not talking about a few dollars. The pay cut for some was devastating and demoralizing. 

The company continues to add more and more onto the Operations Role all the while cutting out resources, promoting those who know nothing about Operations. The common voice is "Operations is the hardest job in the company and very underappreciated."  If this was truly the case, they should do something to fix that. 

We watch managers above us do whatever they want and aren't even expected to have a glimmer of knowledge of operations, yet tell us how to operate. 

Too many people want to have a name made for themselves that they will throw people under the bus to make them look good, or literally steal their ideas and claim them as their own for a promotion. 

Lots of spaghetti ideas that are thrown against the wall. If one merely sticks they roll out initiatives without another thought. 

I used to love this company, but it has become a miserably stressful place to work with complete micromanagement. 

Quote from upper leadership:
"We simply do not trust you all" 
This referred to some key autonomy that was snatched from the branches without an explanation except for the above.

They preach about no nepotism, but that is all you see left and right. 

I am not going to say it is all bad, but they could do a much better job of getting back to the basics (selling to the customers, building relationships, and taking care of the people that are the foundation and largest investment in a company. 

More people will leave this company in the next few years if something doesn't change.  They have stolen the joy out of this job. 

Motion itself is an excellent company to work for, but it's very hit or miss on branch levels. Managers at this particular branch have no problem yelling at you, belittling you in front of coworkers, or cursing at you. Managers do very little to assist their staff and often make others fill in so they don't have to. They often didn't know what material was or how to handle certain situations. Will take the credit for positives but point the finger for negatives. Not open to suggestions but have no solutions to problems. Managers and employees talk about each other constantly. Workload not consistent for all employees. Expectations not consistent for all employees. Favoritism is very obvious. Dead weight employees seem to get preferred treatment over those who actually carry the load. They are quick to report bad behavior of others to HR but not take responsibility for their own negatives. Even when bad behavior is reported to HR, they pretend to handle the situation but nothing actually changes. They show no appreciation to their employees but stress the importance of teamwork, as long as the teamwork is beneficial to them. No sense of "team" about it. Job advancement isn't based on knowledge or experience only who will be a puppet.  Not a very inviting place in work overall, and not somewhere I would suggest someone looking for an enjoyable work environment to apply. 

We manage a tool crib in the motor vehicle industry. I come in before the day shift starts in order to supply the employees with their proper personal protective equipment (PPE) items. I then run a usage and replenishment report from the previous day. After the shift change is over, I then run the daily buy list report of the items needed to be purchased and replenished. Around 10 each morning the daily receivable items come in to be received and put up in stock. At the end of the week I do the weekly billing of all the items received. I work with two other co-workers that have their own duties. During the day there is myself and the site manager that works. At all times I am available for the employees when they need various items for their machines. I also assist the maintenance personnel in locating machine parts. All during the day, when time permits, I source various parts for cost savings. Some of the hardest work is trying to find a certain part, that we don't stock, for a very old machine. I enjoy the relationships I have developed over the years with the people the most.

The first thing I do in the morning is check my emails from our customers.  I then do the billing for orders that have arrived at our location or that have been shipped directly to our customer.  When orders come in, I scan the confirmation and attach it to the purchase order.  I answer the calls on our multi-line telephone, and transfer the calls to the appropriate person.  I am the A/R and the A/P person.  I am also doing some of the sales.  I check on the status of orders for our customers.

Placing orders for our customers is fairly new for me.  I do enjoy this aspect of the job.  I was stepping out of my comfort zone, but went in  head first.  I now have the hang of it!

My co-workers and my bosses are very friendly.  Everyone gets along very well.  

I am very proud of the fact that I pretty much have eliminated the enormous amount of past due invoices.  When I first started, there were lots of invoices 90+ days past due.  Since I have been working here, we very seldom have anything go beyond 30 days past due.  I deal with our customers in a very professional manner, am always polite, and understanding.  I value our customers.  Without them, none of would have a job.  

The downside of my position is that I am not full time.  I do not qualify for most of the benefits....such as paid vacation, personal day, health insurance, etc.

A typical day would be come in at 7:30am to unpack and receive in shipments from a close DC then sort and deliver them and expedited orders. Then come back and receive ups and fedex and deliver those after. 
Some days are extremely busy and other days very slow. Work/life balance is good because they don’t want any overtime and PTO is great. Pay is very low for the position and raises only happen once a year and a very small percentage. Benefits are okay with insurance and retirement plan. 
Management is so swamped all the time because of little to no help so they aren’t able to do much besides work on the computer and send aggressive emails to staff.
The others are also very busy each day doing their own thing because they don’t want to hire any extra people and have to pay them so you get thrown around a lot and have to stop what your doing to help. 
Advancements are extremely rare unless someone else retires or moves on, or getting another position added to what you already do.
Motion as a whole is a very money hungry company and is all about pushing sales and hitting certain quotas or you will get no bonus and in trouble for not upselling overpriced items sourced from other places and the customers will go to the competition for better prices.

Little to no training provided. 
No leadership by Management at some locations.
Unprofessional management at the branch level.
Work load is extreme. Most branches are very under staffed.
Very fast pace and challenging to keep up with work load.
Lots of corporate contract accounts which equates to low margins and minimal bonuses for the CSR's.

No insensitive for the CSR's: 
Corporate insensitive programs for the CSR's are impossible to make due to the corporate contracts.
All of the hard work dealing with chasing & correcting issues, dealing with customers problems and complaints. Processing orders & quotes, up selling products to increase sales would line the pockets of the outside sales personnel. Nothing for the CSR's that are the front line for this job.
 
Very fast pace:
If you can't handle a stressful work environment due to work load, this isn't a job you want to apply for.
If your not able to multi task, this isn't a job you want to apply for.

Like most corporate companies, it's all about the corporate and management bonuses which wouldn't happen if it wasn't for the CSR's busting their butts.

What is the best part of working at the company?
There is no best part about working at motion. Management is terrible, there's little to no training, and they will slam you with all kinds of spreadsheets, when you're supposed to be doing inside sales?

What is the most stressful part about working at the company?
The management will stay on you, they will criticize you, but they won't offer any help to correct any situations? 

What is the work environment and culture like at the company?
Work culture is toxic! If you're not in the click, you will be gotten rid of very quickly. I've seen so many people come and go! 

What is a typical day like for you at the company?
It's a very toxic company to work for. The pay is not worth the way the company is going to treat you. If another person enters one of your orders and makes a mistake, you will be to blame regardless of whose name is on that order? Practice CYA, The click likes no one, and will complain about you, even attacking your personal habits, like what you eat for lunch. The click will work to run you off, and management allows it! Very TOXIC. Skip motion and move on to another distributor! You will only be wasting your time and effort working for Motion.

seriously though. If you truly want to waste your time, work here. The first few months working here were great, i was excited to learn and excited to be a part of a "great team". There are so many flaws with the branch that i was working at. In fact, so many things wrong that i don't even know where to begin. i guess for starters? The management will do any and everything to blame something on you even when they know it wasn't your fault. Coworkers say they care about you but once you turn your back they down talk you whenever they can, But i guess that's just how "big boy" jobs work right?? The branch that i was at made me feel like i was trapped, the coworkers and even managers cared so little about how i actually felt at work and cared so little about the progress i was making, which is why I'm writing this today. They do not care about you only, they worried about making money. outside Salesmen will make you feel like you aren't even a part of the company. "do this, do that, this better be done by the end of the day". Its a shame because when i first started working here, i actually thought id grow, but instead i just got tossed around like a bag of rice. 

Top Job Titles	Average Salary
Customer service representative 12 salaries reported	$22.33 per hour
Warehouse/driver 12 salaries reported	$20.86 per hour
Account representative 1 salary reported	$83,000 per year
Front end developer 8 salaries reported	$118,438 per year
Field service technician 8 salaries reported	$25.00 per hour

Working at Motion: Company Overview and Reviews

Motion

Motion Ratings

Popular jobs at Motion

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected