retail sales associate

retail assistant manager

assistant store manager

store manager

sales associate

Movado

I can honestly say that my time with Movado has been amongst my most enjoyable to date in terms of my entire professional career.  They provided me with the freedom to run my store as if I were the actual owner of my four walls.  I hired, promoted, trained, and created the entire selling culture within the store that led to two consecutive years of positive comp increases.  I was able to leverage my vast experience in further developing what was already the fourth highest volume Movado Company Store location in the entire company upon my hiring.

My staff consisted of myself, up to two assistant managers, two to three Key Holders, two to three Full Time Sales Professionals, and anywhere from six to eight part time sales employees.  Most of the staff in place at this point were hired and recruited by me personally.  This store is in every way a direct reflection of my retail sales experience and selling culture.  I have had the pleasure of working from extremely seasoned and successful sales people, to struggling performers, to brand new associates that are highly impressionable and just need the right guidance in order to become the next seasoned professionals.  I have a developed bench in order to draw from for future employment and have proven to be a very motivational trainer that gets the most out of his employees.

During my time at Movado, I have learned that no matter how much experience someone may have, you can continue to learn more and better yourself each and every day.  In previous jobs, if I hit a rough patch of sales production, I would work myself and staff even harder in order to overcome the down turn.  I have since learned that working harder isnt always the answer.  You have to always be open to creating new ideas and to be inspiring to those around you in order to foster the same mindset.

The hardest part of this job, as with any retail management position, has been finding the right balance between professional and familiy life.  I have been someone to be known for working VERY hard in order to achieve my own VERY high professional standards.  

The most enjoyable part of my job is in the development of people.  I get a great amount of pleasure in seeing employees succeed when properly trained and motivated.

I have found Movado to be one of the better, if not the best, retail sales jobs I have had over my 15+ years in the industry. It been able to learn from and work with a  talented and diverse staff internally. Corporate/upper management is supportive & responsive- without feeling micromanaged in the slightest. I prefer the independence and freedom we have been able to operate our particular location with. Managers who or are used to or need higher levels of daily support from their district/regional managers may not like this culture. It works great for my store, preferring to be self sufficient. We ask for the help when it’s needed & have the tools/escalations in place for miscellaneous/specific issues as they come. There is a more mature professional culture vs other retail settings. It is great sales experience, getting to work directly with customers selling/servicing watches. Some of the products are higher end than others - ranging from low price/quality to Swiss timepieces with diamonds and gold/silver selling in the 1-3k range in outlet setting. (Higher markup on MSRP) I had no prior jewelry experience & it is not expected or required - but great for anyone wanting to get into that field. The best part about this company though is definitely the work life balance - even when understaffed - we altered operating hours and got support from other locations. Never worked more than +45 hours a week as a manager - I could if I wanted but it is not expected. The flexibility and understanding in supporting the work life balance here is unmatched in other retail jobs - and witnessed this to be accurate for all of my peers. Definitely also not as physically tenuous as apparel - much lighter workload and less demanding. Never drowning in shipment or boxes to process. All product is under lock & key - so they store stays neat & clean, it does not need to be recovered each day from customer’s destroying store like in other retail stores. My pay was matched to my highest hourly rate outside of this company - and they pay commission to all employees on ALL their sales, which can add up quickly and amount to a lot depending on how much you hustle. I considered this just to be extra$$, but it easily ends up being and extra $250-$500 month.  I would recommend this company to anyone wanting retail/sales experience or management 

Typical day was counting store's floor inventory in cases to maintain inventory, also counting the merchandise in the safe and all other storage for items at least twice a week. Helping customers find their preferred item with use if sales tactics proper demonstrations of our inventory.

I learned a lot about the inventory and became quite fond of the watches there.

Management was very difficult. Because I had a night job as a singer, it wasn't considered a real job to them. They were always giving me difficulty to make it to my shows with requests for certain days. I was hired by my first manager being okay with it and granting me the days I needed, then corporate came to micro manage our two stores, fired him, hired a second manager who then had personal relations with one of our coworkers and was let go.  Assistant manager was extremely caddy to customers and staff. Difficult management environment

Coworkers were pleasant

Hardest part of job was meeting the criteria of % sales. Our store is located in an outlet mall, not a regular location. It was a bit higher class than the types of shoppers that came to the outlet mall. Our store was almost always empty, no customers, and too many people on the floor for sales most of the time.

Most enjoyable was getting my watch for free with my store credit after a certain amount of time there

If you think that Movado provides a nice work environment, I suggest you think again. It's true that many employees are nice at the lower level, but supervisors and managers are so incompetent (and in their roles for the wrong reasons) that, if you climb up the ladder, the environment becomes very cut-throat: everyone is clutching at straws and just struggling to survive. HR is the celebration of corporate phoniness to the point of being "disgusting" in the ways they lie to you (sorry: that's the best word I can find). Plus, if you go to work not in hopes of sitting next to Tinkerbell or seeing unicorns running around - as seems to be the expectation - but just to do the best job you can - as it should be - Movado is definitely not the place for you. Did I say that the management is hopelessly incompetent? Ok... then consider that technologies are obsolete and processes are manual and "old-school." If you have just an ounce of talent, stay away from Movado: The company is stuck in the nineties just like one of their watches which never got rewound. No wonder it went from "Movado the iconic watch company to Movado... who???"

I absolutely loved working here for the longest time and what made me stay was the people i worked with. It was because of them that i was always top seller and i would make my goals monthly. What the problem is corporate and how the company treats customers and associates. Customers wait so long to get help from the service center and even I would call for customers begging for some sort of response back from the service center with little to no luck at all. They pay so much for a watch for it to be damaged in the next year or so which is frustrating. For the history Movado has had, they really became invested in money and don’t stop and realize why they have the job they have today. It is because of the customers. As much as we are saddened that we cannot help them further more, we try our best to make customers keep coming back. and we were good at it. I really loved this job and it is unfortunate how many horrible reviews they have across the board and not to mention the BBB website and unfortunately it’s just how they are.

Movado was one of the best places I have worked.  They have watches ranging from inexpensive fashion to high end luxury, and you have the opportunity to learn a lot about the product and industry.  Customer service and product knowledge are key to success here.  Pay rate is very good for retail, and they offer a very good benefits package.  The level of training depends on the manager you work for.  There should be in depth training to learn about all the different styles and features, as well as how to do basic service like battery changes and size adjustments.  Unfortunately, our location's new manager didn't like to train or learn anything herself so the store's customer retention and satisfaction levels fell.  In my tenure there I never fielded so many complaints or saw that much turn over.  The company has a great culture, fun, great sales contests, and very progressive.  But if your immediate manager isn't up to the task, the whole store suffers and it's difficult to get corporate to see the problem.

I enjoy the team I have created but feel stunted in growth. HR is a joke. They don't care about the people, they are there to protect the company. They will talk over you, talk down to you & try to gaslight you. 

If your business isn't doing well, be prepared to submit weekly business plans & be micromanaged by your DM/RM. I used to love the culture of the company but it has significantly gone down in the past 2 years. I've been trying to find another job but it's been hard to leave because the pay is decent for the work we do. 

Every 5 years with the company you get more PTO which is nice. You are required to work all major holidays but allowed to take 1 summer holiday off (as long as you have coverage). If you work your 40 hours required during the week of any major/paid holidays, you get a comp day (extra paid day off) you can take within 60 days. Make sure you take your time off because only so much can roll over by the end of the year. Don't plan on any time off during Q4 since most of it is blackout. So if you haven't taken most of your vacation time by October, be prepared to lose it. 

At the end of the day, it's a job but don't give up your life for it because we're all replaceable. 

A typical day at work involves setting up the store and breaking down each day.  This entails carrying out watch stock from backroom and opening of cases as well as counting out cash drawers. The management team is good about keeping you abreast of changes and your goal for the day.  The work culture is great as we are a small team and all respect and help one another.  The hardest part of the job is when there is low traffic yet you still have to meet your monthly sales goal so we have to find ways to add on another watch to sell or cleaning products to bump up our units per transaction. The most enjoyable part of my job has been meeting and working with the customers.  They make my day! Our store is located right off Highway 95 so we sell to a number of travelers from near and far.  It's fun to learn about where they are from and then share with them the knowledge and beauty of various watches.

I love the company.  I love watches so the gift incentives worked well for me.  Pay increases were minimal, so increasing your annual pay was too snail paced for me.  The hardest part of the job? The holidays were becoming more and more demanding, so I saw less and less of my family during any holiday event.  Not a good work/life balance for me during the holidays.  I did enjoy having a day off during the week- that I do miss.  And the people- I miss the people a lot.  I learned how to motivate employees, I learned what was really worth measuring and what really did not matter.  Not all metrics are worthy!!  You get close- a tight-knit group- because of the small space and the hours you spend together.  I wish the outlet company paid like the full price boutique paid.  I worked just as hard,no, actually harder, and made less money as my peer on the full priced side.  However, the full priced side no longer exists.  Hmmm...

There is a lot of time between customers that can't always be filled making the work day go by very slowly on most weekdays.  Movado provides really excellent training tools to help you best perform your job.  If you work in slower locations your income is not going  to increase much based on the only 1% commission for the first $150,000. I was the best salesperson two years running and I didn't hit that number until at least mid November which then bumped me to 2% commission.  Dress code is strict and the company is not fond of visible tattoos, piercings or alternative styling. It was a difficult place for me to work as a nonbinary person.

Top Job Titles	Average Salary
Retail sales associate 8 salaries reported	$17.17 per hour
Retail assistant manager 5 salaries reported	$18.74 per hour
Assistant store manager 3 salaries reported	$20.83 per hour
Store manager 9 salaries reported	$66,906 per year
Sales associate 1 salary reported	$15.00 per hour

Working at Movado: Company Overview and Reviews

Movado

Movado Ratings

Popular jobs at Movado

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected