customer service representative

call center representative

product support

direct support professional

case manager

Movate

As customer service agent the Job "per se" isn't very difficult. I had the possibility to meet nice colleagues <3 their help and memories still warms my heart. From the other side, I have to be objective recognizing that even managers sometimes suffer from burnout, as mine were very micro managing and stressed to the point that no matter what, empathy was an optional because metrics were above of tools required to perform (seminars about: emotional support, burnout prevention, team working strategies oriented to the goal with empathic inclusion). We were open to understand the clients stressful issues, but we were lacking empathy to our team members... It's important to recognize that the first contact point with customers, are customer's service agents which are handling already clients dissatisfaction and issues. It is a resource that need to be well supported with initiatives like seminars about burnout, stress relieve, team work and not competition. It is important to evaluate the individual work recognizing the impact on the team work with inclusion and not exclusion because it creates competition and it is a disadvantage for the team's goal. This subsequently affects the manager's performance, their  job and their emotional state as there is no valve to release these emotions with 1 hour of for example "Topic of the day how to be supportive to your managers and colleagues to prevent stress", you do it for customers interactions, why not with you own team members?! It's very important to put each other in others shoes, only in that way the work chain will be goal oriented. There is no blame to anyone, or anyone to put the finger to; it is important to fix the internal dynamics of production expecting the best from each human interaction starting from a common ground of empathy towards each one. It is a mechanism that will lead to better cooperate, we are all humans with flows and shining sides. We cant pretend to work like robots, emotional distress and education about it it's important for all the team. I wish you all a beautiful 2025, for me it was an experience that gave me a window to learn and to understand how certain dynamics, if ignored, can impact performed work and team productivity. <3 

This place is terribly ran and has no structure in the way it is ran. The work is mainly easy but the management does the bare minimum. I have been almost a month without communication from my supervisor and when we were in contact it only felt like it was to point out things I did wrong. My stats are always being met yet there is only negative feedback I receive. They do the bare minimum for you and could care less about anyone leaving because they assume you need the job more than they need you. They give you the worst equipment possible and make sure to be as cheap as possible when accommodating basic needs. Our equipment is way out of date and they make it your problem when systems are having issues. There are a few good people in management but it is far and in between. Break room has one fridge for everyone on the floor and they barely supply anything for us for people who work in office. They pay is okay but not the best. The benefits were good but they switched to an even worse insurance company for cost convenience. They are just trying to get the most of out of you while you giving you as little as possible hoping that you need the job so bad you will put up with it. They might buy you pizza from time to time but don’t expect any opportunity to advance until years after you start. Even then don’t expect huge pay raises when moving up either. The managers don’t seem to be paid enough because when you do ask any questions to management you don’t get replies for more than 20 minutes to an hour. This place is a typical call center so if you can find something better, do it.

I worked at Movate as a National Consumer Affairs representative in a remote, full-time position. The team environment was highly supportive, and my team leader played a key role in helping me excel in my role. I appreciated the flexibility of working remotely with weekends off and the opportunity to earn performance-based bonuses. The workplace culture was positive, and I enjoyed collaborating with my team members. However, over time, the workload increased significantly, yet there was no corresponding increase in compensation, which made it difficult to maintain motivation. Although I received praise for my performance, the pay did not reflect the additional responsibilities I was handling. Additionally, job security became a concern when I realized that my contract could end unexpectedly, despite being led to believe I had long-term stability. While I genuinely enjoyed the work and support from my team, the disconnect between workload, compensation, and job security made it challenging to see a long-term future at Movate.

I worked for CSS for a bout a year and a half doing technical support for AVG antivirus business edition software. For the majority of that time, I worked the night shift and took calls from folks around the world. It was a very laid back position, as we only received about 20-30 calls nightly.

When I first began, I felt management in my area was generally lacking, but eventually they began to crack down on things and some changes were made that have greatly improved management and organization in general throughout the company.

The most difficult part of the job came with lack of formal training. Basically everything we learned, we learned from doing... there were no formal steps on how something should be done, so it felt like a lot of trial and error, and repetition until something finally worked... or until we had exhausted all of our resources and had to escalate to the next tier. I will say that through this process, I DID learn quite a bit about networking, and computers in general.

The most enjoyable part of the job would definitely have to be my teammates. All of them were knowledgeable, eager to share suggestions, and just fun to work with. In addition, CSS provided us with coffee cups that we could use with the cappuccino machine in the break room. Caffeine was a must with the shift we were working.

Overall, CSS was a good place to work. The only thing that I didn't care for was the instability... which is unfortunately something you're going to find in any call center that provides service for vendors. You never know WHEN that vendor might decide to take their business elsewhere...

I started working at this company, and barely lasted 3 months. Like others have stated, there's hardly any training for the positions, and management does play favorites. If you are friends with the team lead or manager, you can leave early or come in late without getting in trouble, but if not, you get "points" against you. Also, lack of training makes it incredibly stressful and difficult to do the job well, and it really looks bad to the customers when we aren't knowledgeable on the products. My particular team lead never talked to us, she just sat at her computer all day, and she was not that knowledgeable on the products either, and she's supposed to be the supervisor! Explain to me how that makes sense.... I voiced my complaints, as well as provided ideas I had to improve things, and I got in trouble for it! No one there is interested in making changes to improve. There's a total air of complacency. The knowledge resources TL told us to use were outdated, some 2-3 years old. It doesn't make sense to have customer service agents taking phone calls, and not know a luck about the company or products their supposed to be helping with. The only thing good about working here was the pay and paid holidays, and the hour long lunch. Otherwise it sucked.

When I started. CSS Corp advertises job position starting at $17, but in the interview, it was $14 and was promised $15 after training was completed and been taking calls for 2 weeks with good performance and then you'll get the $15. Well, I had the top best performance for 3 years straight and still no raise and my request was declined.

They don't enforce their own policy and allow it to be abuse causing chaos with their clients and they wonder why they don't get new clients. 

They overwork you big time. You will be expected to work in several positions with no pay raise and show no appreciation nor value to their employees.

Their Benefits are also a lot lower than any other company I have ever worked for.

The only pro is gaining knowledge and experiences of those positions to gain those skills and then once you master those it's best to find another job which should be much easier anyhow with the new skill sets.

This job is not honest when recruiting. They tell you that you’ll be hired for a full time position, but once you are in training you find out you’re a contract worker. I’m not sure how this is legal. The pay is extremely low compared to other companies. The equipment they provide to remote workers is cheap and outdated. They send desktop computers so that you’re forced to sit at your desk all day and to be alone. The company only offers 6 paid holidays and 10 PTO days that takes forever to accumulate. The company monitors everything you do on your work pc. Your chats, emails, how long you’re on a website, how look you’re reviewing work material, if you’re ideal. If you happen to step away from your desk for a few minutes because god forbid you need to stretch your legs, you’ll be booted into idle mode and get in trouble for it later. This company likes to micromanage their employees and doesn’t respect workers enough to payer higher wages or provide decent benefits. You only get benefits after 90 days. Please do quit any job you have to work at this company.

The typical day at Css, starts with waiting for a team lead to come in to ensure all of the queues are up and visible, followed by getting myself set up for taking incoming escalations, and working with agents to resolve issues they are on.

I have worked for Css corp for over a year, I enjoy the company, and the employees, the management and upper onsite management are accessible and respectful, when listening to issues. The main issue with this company is how unreliable the schedule is, it changes weekly, with a late into the week notice, usually don't get the new schedule until Friday Night or Saturdays.

The hardest part of the job is not enough feedback on the issues and how the agents handle them.

I most enjoy being able to help a customer resolve their issues and take a reasonable amount of time to ensure that the issues are resolved, instead of being rushed off the phones to take the next call.

If you’re considering applying for the Data Analyst (GIS) position that is now urgently hiring, don’t do it! Trust me, you will regret it. There is a reason for the urgency and that is due to the previous people being terminated before they get to be considered as full time employees with benefits. They make promises they never intend to keep. They tell you there is no contract end as the other contracting companies for Apple. The pay is a joke! You can go to work at Target for slightly less pay but much less stress. They have unrealistic expectations and unattainable goals which are another reason to stay away. The other is the constant threat that if you fail to meet those unrealistic goals, be prepared to be fired or leave. The previous contracting company was much better at valuing the people they contracted to Apple. Overall, the stress and micromanaging are overwhelming and not worth the very low pay! 

the job environment isn't so bad. I worked with the blurb account which is digital book making. customers were like normal customers. mainly email correspondence, but also for a short amount of hours per day you'd be on the phone. training wasn't to terrible. pay was not great for the cost of living ratio. with no apparently 9 paid holidays I worked partially every holiday, and no benefits. management was off the wall terrible. there is no heirachial structure when it comes to management. lots of fratenization between management during my time of employment. management wouldn't answer questions or phone calls if they were needed. part of the reason I quit was no professionalism from the upper management when they expected professionalism at the utmost.

Top Job Titles	Average Salary
Customer service representative 15 salaries reported	$16.60 per hour
Call center representative 6 salaries reported	$18.17 per hour
Product support 8 salaries reported	$21.25 per hour
Direct support professional 30 salaries reported	$11.42 per hour
Case manager 3 salaries reported	$16.50 per hour

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