data specialist

training manager

customer service coordinator

inside sales representative

concierge

Move Concierge

I've been part of the Utility Concierge family for four months now, and I'd like to share my experience with this unique company. As someone with an extensive background in sales, my transition here was both challenging and refreshing. Unlike traditional sales roles, Utility Concierge isn't solely about pushing products; it's about being a genuine consultant who truly cares about helping our customers. This approach isn't for everyone, especially if you're accustomed to selling a product and never interacting with the client again. However, if you're motivated to make a meaningful impact in customers' lives, this is the place for you.

One of the initial reasons I joined Utility Concierge was the culture they promote. Despite a lower starting salary than what I was making previously, I saw the potential for personal and professional growth in an environment that values genuine customer service. Looking back, it was undoubtedly a great decision. The starting salary is fair and reasonable for the position, and as you become well-versed in the various areas and products, you'll have the opportunity to advance into commission-based sales. Utility Concierge doesn't claim to offer the highest-paid sales job, but it rewards your effort and dedication, as well as your ability to ensure customer satisfaction.

One of the standout aspects of working at Utility Concierge is the clarity of goals. They provide clear and concise objectives, making it achievable for someone who is not only an excellent salesperson but also a decent human being. If you're willing to put in the effort, meeting these goals becomes attainable.

The training program is a standout feature of this company. While it may be longer compared to other programs, there's a good reason for this. Every day, you learn something new that equips you with the knowledge and skills required to excel in your role.

If you're looking for a sales role with a purpose and a supportive environment, Utility Concierge might be the perfect fit for you.

I have had the opportunity to work with Utility Concierge for almost a year now and my overall experience has been positive, albeit challenging. This review aims to shed light on the company's culture, support system, and the importance of personal readiness for growth and adaptation.

Utility Concierge fosters a supportive work environment where teams collaborate and strive for success together.  From day one, I felt welcomed and supported by my colleagues as well as my superiors. There is a strong sense of camaraderie, and everyone is willing to lend a helping hand when needed. This collaborative atmosphere has not only enhanced my professional growth but has also created a sense of unity within the team.

The company acknowledges that personal growth often comes with challenges. It is essential to be prepared to embrace the process and make necessary adjustments along the way. The work demands can be demanding at times, requiring flexibility and adaptability. However, these challenges have provided valuable learning opportunities. This has allowed me to expand my skill set and take on new responsibilities. The management team encourages employees to take ownership of their work and provides the necessary guidance to help navigate through difficulties. This level of autonomy has empowered me to develop professionally and contribute to the company's success.

Furthermore, the company culture promotes open communication and feedback. Regular check-ins with managers, also fellow team members ensure that everyone's voices are heard. I appreciate the transparent and honest conversations that take place within the organization, as it creates a platform for growth and improvement. Constructive feedback has played a significant role in refining my skills and has pushed me to excel in my role.

I feel fortunate to be a part of a company that values its employees and encourages their growth. If you are someone who embraces challenges and is ready to adapt to new situations, Utility Concierge provides an environment that fosters personal and professional growth.


Working at Utility Concierge is one of the best decisions that you can make as an aspiring sales associate. 

What's it like working here?: As a new concierge you will be greeted and accepted by all into a very nurturing and encouraging sales environment. Managers and team leaders are always a G-chat away to help you with any problems that you might be having or if you are just having a bad day and need a pick me up. 

Upward mobility: In a interview when you hear "oh yeah we have tons of opportunity for upward mobility" you always take it with a grain of salt. Not with utility concierge. You have endless potential to grow and advance your professional career in a short period of time. For example within six months I was promoted a total of three times and eventually to account executive. The opportunity is there, you just need to roll up your sleeves and get after it. 

Workplace CULTURE: Utility Concierge is known for their top notch culture. They stress that in your interview process. Utility concierge treats each hire and employee as a part of their family and once you are in you have a family for life. 

Day-to-day: A typical work day will include a morning meeting to fire you up and get you ready to embark on a day of hard work. You then will contact company generated leads who are new home owners (no cold calling) and create a relationship with them by assisting them in recommending the best home services for their new home I.E (utility information, internet, T.V, home phone, and HOME SECURITY) 


The people at this job become your bunker buddies. Every day feels like you are clocking in for war. You will arrive to work stressed and scared to open your email for fear of customers cancelling the services you just help them set up the day before. Throughout the day you will wear 3-5 different hats (customer service, new sales, account manager, customer retention, research consultant, etc). Commission clawbacks will become your new best friend. Managers make up your new monthly sales expectations out of thin air (quite literally). Management uses KPI's to withhold earned commissions. All while management listens to all of your calls to berate you with criticisms. Do yourself a favor and just don't work here. I am a young but seasoned sales professional. Head my warning! There are plenty of other places to work. Nine of my coworkers and I became very close friends through working at Utility Concierge. We are still friends to this day and constantly reminisce about how working there was traumatizing. 

Pros:
The people here are great, and the workplace can be enjoyable. It’s a “soft sales” role in the sense that you’re calling customers with a legitimate purpose and offering services that can actually help them. If you enjoy talking with people and developing sales skills, the job can be a good learning experience and a decent environment to work in.

Cons:
At the end of the day, it is still very much a sales job, and that should be made clear from the start. In meetings, top performers are often highlighted, but for every person being recognized there are many others who struggled to reach those same results. New hires should understand that success in this role takes persistence and isn’t always as easy as it may seem during those meetings.

Another issue is the lack of consistency in processes and communication. If you ask several people in leadership the same question, you may receive multiple different answers. This can create confusion about expectations and how things should actually be done.

Advice to Management:
Focus on creating clearer and more consistent processes so employees receive the same guidance across the board. When leadership is aligned and expectations are communicated the same way by everyone, it makes it much easier for employees to perform well and stay confident in their work.

It started out great with all of the promises of being a great career. The training and development are great when you start out and once you move further into the company it starts to drop off. I have seen many training classes start with 15-20 people and then drop down to under 2-3 within 60-90 days. We lose a lot of great talent due to them not being able to hit metrics as they do not get good quality leads. If you are lucky enough to make it through your rookie stage and junior stage it can be highly profitable. The base salary is good in rookie and junior stage. Overall a good job but work life balance is rough at times. You are not allowed to leave for the day until everything is touched in your pipeline which can be overwhelming and sometimes impossible. Then the micromanagement kicks in. My advice to UC is to realize when you have someone good in the rookie and JC level and learn how to keep them instead of drive them away like I have seen many times before. They constantly hire a new training class each month because of the high falloff. Find ways to make sure you keep the good employees. Plus with all of the newcomers coming along we do not have enough leads to go around and it is hurting top performers. I do not get what is changing but hope it goes back to where it was.

There aren't many opportunities out there to make six figures from home but Utility Concierge provides exactly that. It's not easy but the opportunity is there. Workplace culture is important here and they not only talk about their core values but they live it every day. Management cares about your success and if they feel that you are a right fit for the company but working in the wrong position, they will do what they can to find you a new position within the company rather than let you go. It's referred to as "right fit, wrong seat". On the negative side, the concierge role is a grind. You will make 300-400 outbound calls per week to semi warm leads. Due to programs like Salesforce, metrics are tracked at a sometimes annoying rate which can lead to micromanagement but overall, UC is a great company to work for especially once you start tasting a little success. 

Great management team, excellent training team as well. 
Potential to make great money is real, it'll take a little bit of time to get there, but is worth working through the ups and downs. 
Very willing to work with you if any sort of family emergencies come up, very understanding, no pressure to choose work over your family. 
From the management team, to the training team, to your own team... at every step, everybody is extremely supportive
Great atmosphere, good people! 
The best thing I have heard since I started here, will always stick with me... one of my trainers said when explaining a little bit about our role... Just be a good person, the rest will come because we are here to do the right thing by our customers and I believe this is true, it has shown to be true and has definitely helped in being successful in this role. 
Another big thing for me was how straight forward and upfront the team from top to bottom is here, this is important to me because you always know where you stand, no surprises. 
Overall, I am very very grateful to be with Utility Concierge, the service we offer just makes sense and Utility Concierge does things the right way

I took the job at UC initially because I was out of work for a couple of months and needed an income source. I had no expectations about the job, the culture, and the people. I was impressed from day 1! There was a structured training course and a process that had been built which almost guarantees your success, as long as you have the drive and will to win. I put my head down, worked hard, stayed late, asked for more often, and eventually was promoted to a leadership role a month after my 1 year anniversary. I love UC because it challenges you to be your best self and it has/is helped me to reach my potential as an employee, a person, and now a leader. I feel like my opinion counts, I'm fulfilled in my work, and I believe what I do has an impact on the overall success of the company. I'm grateful for the opportunity to be a part of a special organization and I'm the happiest I've ever been professionally. The work is definitely challenging but one is rewarded greatly for breaking through and overcoming obstacles. This isn't a job where one can bring less than 100% effort every day and I appreciate that very much. If a low-effort, low-accountability, and low-pay job is what you're looking for, this isn't the place for you. 

Working at Move Concierge has been an incredibly rewarding experience. From the first day, I felt welcomed and supported by a team that genuinely cares about both its clients and its employees. The company culture is positive, encouraging, and built on mutual respect.

What I love most about my job is the opportunity to help people during such a pivotal time in their lives—moving can be stressful, and it feels great to be part of a team that makes that process smoother and less overwhelming. The work is meaningful, and every day feels different, which keeps things exciting.

Management is approachable, communicative, and truly invested in our growth. They provide clear expectations, regular feedback, and plenty of opportunities to learn and advance. I also appreciate the flexibility and work-life balance that Move Concierge offers—it shows they value their employees as whole people.

If you're looking for a company where your contributions are valued, your work makes a difference, and you're surrounded by positive energy, I can’t recommend Move Concierge enough.

Top Job Titles	Average Salary
Data specialist 294 salaries reported	$100,000 per year
Training manager 232 salaries reported	$110,000 per year
Customer service coordinator 31 salaries reported	$40,081 per year
Inside sales representative 1 salary reported	$80,000 per year
Concierge 4 salaries reported	$42,500 per year

Working at Move Concierge: Company Overview and Reviews

Move Concierge

Move Concierge Ratings

Popular jobs at Move Concierge

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected