plumber

plumbing technician

apprentice plumber

customer service representative

cleaner

Mr Rooter Plumbing

I started work here on November 6, 2022. My position was customer service rep/dispatcher. I was part time, two days during the week 3 to 8 PM, and Saturday and Sunday. They do not really have an office manager, but there is a nice woman that has been there a long time that basically knows the entire system and was very good at training. The computer system they use is Trident. I have never had experience with the software program, and I made that clear upon my hiring. I also made it clear that I am not a “proper” typist, but once I learn a system I’m fine. I’ve worked in customer service/phone work for over 30 years. I have never been fired from a job in my life. I have technically worked there for two full weeks, but because of my schedule of being a part-time, I’ve really only worked seven shifts and not all of those seven shifts were with the woman that was designated to train new people. For some reason they want you to speed through phone calls with customers that are calling in to inquire about the services and or book a plumbing appointment.
 I don’t see the urgency to rush through the calls  as the office never really seemed that busy to me. But anyway I wasn’t on the phone with someone for longer than two minutes maybe three this past Saturday, and I booked appointments by myself without questions-except as to where we were booking for that day, it’s a complex operation as far as what plumbers are working on what days and what areas and what you are able to book for that day. When I would come in for my shift I would of course ask several questions as to what I am allowed to book for that day, for  example plumbing issues or sewer/drain issues and also what counties or cities they were wanting to book for that day. I always felt like I was annoying people by asking these questions. I also asked questions when using the software program to book appointments just to get the hang of going from field to field or screen to screen. I didn’t think that was unreasonable. I am 53 years old and have never been fired from a job in my life. Today, the man that is in charge of the plumbers that I’ve barely seen and I’ve probably spoken 10 words to since I started working there, called me and told me that I was fired because I wasn’t “catching on.” I was flabbergasted. I will admit it was difficult at first and I was hesitant to rush through these calls when there wasn’t even anyone else on hold, because I didn’t want to make a mistake and have a plumber driving two hours with a bunch of equipment to a job that I booked and come to find out that I booked it incorrectly. I know I am very professional on the phone, and went by the script that they gave me. I was told if I had a question to put the call on mute which I did and now I guess I’m being penalized for it. If they would’ve gave me another week I can guarantee that I would’ve been much more proficient. I am friendly and professional and truly believe that I was not given a fair chance at this company. The owner I’m told only comes in for an hour in the very early morning. So I do not work with him, nor do I work with the man that called to fire me, he is in charge of the plumbers. I was willing to work the night shift as they are open till 8 PM, and Saturday and Sunday all day, where as most people want to be home at those times. So I honestly feel that they missed out on a good employee in me. My work history in the past 25 years has only been with three employers because I am loyal and also because I succeed at my work. If you work here, be prepared to have very little training before they put you on the phone with no supervision and expect you not to ask any questions. I was looking forward to going into work today because Saturday I felt confident on the phone, but I was informed to not come in. 
I explained that I really only worked 7 shifts in 2 weeks. I even offered to work a week for FREE to show them that I will be capable of the position! Where would you find an employee willing to do that??? To sum it up, I’m left thinking the reason this happened is that the 2 core women in the office have been there quite a while and probably don’t realize that it is a lot of information to learn, especially in 7 shifts, with maybe 5 of them with the one that trains. 

Friendly staff, techs are team players. Certain management was up beat and positive creating a good atmosphere. As tech my jobs became limited to growth or became a waiting game as I couldn't camera my own sewer and had to call supervisor, 
if Isold a jetter I wasn't allowed to preform the service, I yet again had to wait for a "jetter tech" or reschedule the sale and lost money as they got paid more on my hard work. As a plumber Ishould be able to start my own jobs and complete them without having a "supervisor" take over or be forced to pass it off due to favoritism. I agree there are times when a supervisor is needed to teach or assist in the training process for growth of a tech but not to sell a customer. Why limit a technicians abilities by forceing them to pass the opportunity they created to another tech. Why limit the skill set of a seasoned technician and allow a low level tech to run more calls etc. If the company was ran based on skill level of a technician and no favoritism perhaps growth would happen daily and those favorites would have to earn the calls. Constantly had to run to parts house do to no stock costing me time, my customer time and costing the company money and the potential of myself  loosing calls. As a service company how am I expected to maximize every call without material, or justify my pay when I spent more of my day chasing parts then working. I enjoyed fellow techs and the break room was nice as tv, and ping pong was available. 

A typical day at work is never typical. Each day is different. Each time the phone rings, there is a customer on the other end that is in need of help. You are their relief. It is your place as a Customer Loyalty Specialist to make them feel like you are going to make everything right. 

The most I have learned while employed here is that our customers have feelings. We may not like some of the feelings they are giving us over the phone, but we have to be empathetic to their needs. I love helping people. 

The management cares about their employees. They are very kind and giving. Every Friday they buy our breakfast or cook breakfast for us. This is a way for them to appreciate us. 

My co-workers are crazy!!! I love each and everyone of them. They all have a story and I'm happy they trusted me to tell it to. 

The hardest part of my job is not being able to service a customer right away. Our technicians may be on another job and we have to schedule the customers in the order that they called in. Our technicians work late into the night to make sure that all customers that were scheduled are taken care of that day. 

The most enjoyable part of the job is when a customer sends me a sweet email or calls me to thank me for all that I have done for them. It makes it worth while when you are appreciated with a thank you. I also enjoy the boss cooking me breakfast.

Pay is great for the job, medical insurance is paid by the company but it isn’t the greatest in coverage. I recommend having supplemental coverage. You pay for vision & dental which is also not the best.  There are some really great people who work for this company but there are also some really fake people too. Guaranteed that a few will talk about you behind your back. Politically incorrect conversations will be had in this office, so if you are easily offended then you might think about applying. 
They do not always adhere to the plumbing guidelines set by individual municipalities. And you best get used to moving calls around or bumping to the next day. Customer service is a priority only to those big ticket calls, everything else can wait. It will not matter to them that a customer sits around waiting for the tech to arrive only to receive a call that Mr Rooter needs to reschedule. They also advertise 24/7 service but that is a huge lie.  If you work full time you are put into an on/call rotation, where you receive a flex day. Your booking rate is all that matters to this company. They do drug test but they also don’t care what you do on your own time. Lot of employees wouldn’t be able to pass a random DT. 


I have been with Mr. Rooter of Long Island since March 2019 and was hired as a Dispatcher/CSR.  I came with no experience as a Dispatcher and I am grateful for the amount of time and patience I was given and continue to be given along with the encouragement to reach my full potential.  Everyday is a learning experience and I thoroughly enjoy the learning.  

The owners are compassionate and give great weight to balancing work and personal life.   There is no micro-management.  We clearly understand what our job entails and the work gets completed during your shift.  We have the unique opportunity to work out necessary time off among the other employees, which works out really well.  We have a great team and work well together.  The owners are very approachable and take any issues that may arise within the office very seriously and work earnestly to bring any issues to an amicable resolution.

Compensation is very reasonable for the area and position.    The work space is comfortable with all the necessary up-to-date technology.   The kitchen is stocked with unlimited coffee and snacks along with breakfast generally once a week.  

There is no divide between office staff and technicians, all of whom get along well as a team.  

This is a Family Run Business & Everyone Is Treated Respectfully & Fairly.

Nobody is properly trained or have interest in doing so. Owner doesn’t know a thing about plumbing and there’s no one to call if you are stuck or have issues. Office girls with the exception of one are unorganized and hard to get ahold of and don’t schedule right. You only get 1-3 calls a day with a horrible client base so you’re not making any money being on commission. Big portion of client base unfortunately does not have the money to have the correct solutions done so you’re always trying to do your best for the least amount you can charge them. No journeyman plumbers, pretty sure there’s no master plumber. Only has one meeting a month with little communication. Does not have a stocked shop with material, anytime you need parts you have to go get them yourself to stock up the van. Struggles to afford routine maintenance on equipment, typically sits out of commission for multiple weeks sometimes even months. Cannot afford new equipment. I only recommend this specific location to people that just need a temporary job to make a little money but would strongly suggest you keep job searching while working here

Management will keep dragging you along with promises of promotions, they also will look down upon employees who are not family. They did not start doing background checks until about 6 months ago and yet were shocked when they hired shady employees. This company uses the LMX model, meaning that there is an in-group of employees and out-group of employees. The in-group of employees are the family and friends of the owners that sit around gossiping and screwing around while the out-group is expected to work harder for less. Management uses excuses for why some people don't work nearly as hard as others. Dispatchers/CSR are expected to clean up messes left behind by management. This company has a very high stress environment and will wear you down while expecting you to do so much more than what should be expected for the very little pay and poor "benefits" that you do receive. There are also screaming children constantly running around the work environment as well as the owners constantly fighting and screaming in front of their employees. If you do have the misfortune of working here my advice is to keep your head down and watch what you say and who you say it to as there is a nonstop trail of gossip and drama.

Overall great place to work! My only reason for leaving was that the cost of benefits was more than I could afford. The company is a franchise location run and owned by a husband wife team who really wanted to deliver quality and service to their customers and it showed. The average work day began with a drive into the office to stock up on supplies and recieve the first assignment of the day from dispatch. A day could be just one lengthy job or several short jobs. The number of jobs you do for the day depends first, on the number of calls for service coming in and second, the time you spend working on any particular job and third, the time you spend commuting from one job to another. And being a commision based job its as profitable as you make it. As the Service Tech I know from expirience what needs to be done to fix a problem right and give the customer the best results and yes it is usually the more expensive of the options available. So you have to be a bit of a salesman and educate the customer of the benefits of the work you recomend so that they can be confident in the decision they make and in the work being performed.

Is a great place to work, I enjoyed the customers I met or talked to by telephone. The technicians were a great group of men and work they work very hard at what they do. I usually came into work to get things ready for the work day, call the technicians about their morning appointments, set up appointments for any calls that came in the night before then start on my duties. I had to reconcile bank statements, make sure we had enough supplies for the technicians, look over any out standing invoices and call customers for payment or send out letters for past due notices. Check the estimate files, call the customers to see when they would like to have the job done. The hardest part of the job is to get the technicians to listen sometimes they usually didn't want to do a certain job and complained about it so to get them to understand we have a job to do was sometimes difficult. The atmosphere of the job most days is easy going I got along with all of the employees. The only thing really missing is a 401k, sick time or vacation, no holiday pay and they do not like giving out raises.

Hello, I have been working at Mr. Rooter pluming for about a year , now.  I currently hold the job status of plumbing technician. I wanted to start off by saying, that this company will give you all of the tools you need to succeed. Whether you’re going to be in the trades with HVAC or plumbing, Or working in the office as a CSR. This company has excellent core values, Prioritizing family and the well-being of their workers. They are very flexible If you have children or other prior obligations. I will say that you do have to put in the work, But isn’t that why we call it that? But if you’re willing to put the effort into yourself, this company will go every length to meet you there. I would also mention in being a technician, there are ON call nights. Being that our company is 24/7. If you end up applying for a technician position, Be prepared to work dawn to dusk on occasions. But overall, this is my favorite job I’ve had. The owners really care about their workers, And help from a manager is never far away. And a very fun work environment. And the pay compensation and benefits are unmatched in the area. Thanks for reading. 

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