appliance technician

customer service representative

repair technician

refrigeration technician

service technician

Mr. Appliance

You don't want to work at the one in the tri cities, TN/Knoxville area. The owner cares about nothing but profits and not his customers or employees. If an idea isn't his idea, it's a bad idea. Office personnel gossips constantly. Also, he's very nosey and constantly brings you into his office to ask you a bunch of personal questions that aren't his business. The training program, if you can even call it that, is a joke. You ride with a different tech all the time, and while they're supposed to be training you, you just just end up being their extra labor. They don't really show or explain what they're doing. They just do their job as they would without you there. I always ended up having to call their customers, or just do all their tablet stuff that they don't want to do. Of course any time I'd try and talk to the owner about it, it was always the same thing. I also spent the first 3 months of my employment peeling vinyl off SEVERAL vans because said owner was also too cheap to pay and have it done. So right there, I saved him several thousand dollars. All for my measly 10 dollars an hour. Not only did that make me feel taken advantage of, but it put me that much further behind on my "training". Also, I was hired to be a tech trainee, or that's what they told me, and I get there and find out I'm going to be cleaning dryer vents instead. Never during any of the interviews did they say I would be doing that. They waited until after I was hired to do so. So really, I feel like they lied, and hired me to do that, and just wanted extra, cheap labor. On Wednesday's, they would always send me to Knoxville, to do cleanings, and they wouldn't even check the weather. I got down there several Wednesdays, where there were some bad thunderstorms that no one should be working in. When I'd asked about what I should do, their response was "the faster you get it done, the sooner you can leave". Yet none of them would be willing to go do that. To top it all off, when I quit, they mislead me about my check and ended up holding it, and it really put me in a hard spot. The office manager had texted me and said I needed to turn in my uniforms and such or they would keep my last check. It wasn't my last check they held though, it was my next to last one. When I asked about it, her reason was: "your last check won't be enough to cover the items you have". I had 5 uniform shirts and a gas card. When I ended up getting my last check, it was over 400 dollars. Four hundred doesn't cover a few shirts and a card? I don't think so. Stay away from this company in this area. They're petty and only out for themselves

First things first the pay, the pay is beyond terrible. Starting off at my location at $15 an hour and given a "cost of living" adjustment of just as a single dollar making $16 an hour. That is just about or as much as fast food restaurants. But we're expected to be able to diagnose, and fix residential and commercial level appliances.

They do offer a paid training which gives you a certificate that you can hold onto as a personal success, and some companies look at it as a positive. But other companies don't see it as any type of certificate. 

After completion of the course your offered a very small pay raise of a dollar or so plus commissions which is only given when your complete a repair by upcharging a customer. And it also is very dependent on whether you do sealed system work or not, which is very hard to sell as some of the sealed system work can cost upwards of a new appliance which is usually recommended anyways.

Next is management, I had poor management which were very passive aggressive and not very understanding. Constantly adding jobs onto your route without any type of notice, and there was no option to not add to your route. So there goes your evening plans. They couldn't hold a receptionist due to one of the owners constantly requiring more than required from their job, same way with the technicians.

They were okay with understanding about taking a day off or if something came up, as long as you weren't already put on the schedule or if you didn't have any part installs. But if you had part installs and absolutely needed the day due to an emergency, you better figure it out or you won't have a job. And if you do have a job after the emergency cancelation you would be given retaliation. 

But after all of that they give you a gas card and a van you can take home. At least the Mr Appliance franchise I worked for. 

Working as a technician at Mr. Appliance has been a truly rewarding experience.  From the get-go, I felt like a valued member of the team, not just another employee.  The management is incredibly supportive, providing ample training and resources to ensure I'm confident and capable on every job.  They genuinely care about their technicians and foster a positive, collaborative work environment.

What really sets Mr. Appliance apart is the focus on work-life balance.  The scheduling is flexible and they're understanding of personal commitments, which is a huge plus.  I'm able to earn a good living without sacrificing my time with family and friends.  This is something I haven't found at other companies in the past.

The work itself is challenging and engaging.  Every day brings new problems to solve and new appliances to work on.  I'm constantly learning and expanding my skillset, which keeps the job interesting and prevents it from becoming monotonous.  Mr. Appliance also provides ongoing training and access to the latest technology, so I'm always up-to-date on the newest repair techniques.

Beyond the technical aspects, I appreciate the company's commitment to customer satisfaction.  We're encouraged to go the extra mile and provide exceptional service, which makes me feel proud of the work I do.  The positive feedback from satisfied customers is incredibly motivating.

The benefits package is also competitive, including healthcare, PTO and 401K programs.  Combine that with the supportive management, flexible scheduling, and engaging work, and it's clear why I enjoy working at Mr. Appliance.  I highly recommend it to anyone looking for a fulfilling and stable career as an appliance repair technician.  It's more than just a job; it's a place where you can grow, learn, and truly make a difference in people's lives.

This is a franchise and all are individually owned and operated.  However my experience was stressful.  I was the only one doing all the CSR duties, plus management duties.  I was told I was the manager however I didn’t receive the support that is needed .  I ran the office, answered the phones, booked and scheduled all jobs, felt with all warranty jobs and companies, ordered, purchased, tracked, inventoried all parts and ensured all technicians had their daily parts...and much more.  As we grew I was still the only one doing everything.  I asked for help many times, and was told I should be able to handle it all.  1 csr per 3 techs is the MRA rule.  But, that’s just csr duties, not everything else.  I finally gave my notice and was released 2 days early.  I was with this company for over 1 yr and never received any vacation time, however when they hired new techs it was stated they would receive vacation after 1 yr. When I asked about my vacation I was told that I would not receive any payment on my last check for any vacation time I should have accrued and I was released that same day, 2 days before my end day.  I gave so much to this company, and I was never compensated for any of my gas for running and picking up parts and delivering them to techs out in the field, in my own personal vehicle.  I used my personal cell phone and was never compensated.  I was also told and yelled at to sell used parts to customers at “new” prices and not inform the customer.  I learned a lot in my time there, and I know who I am and what I stand for.  Honesty and respect. 

I was trained for maybe a week. They constantly were changing what I was responsible for. When I would ask how to do something they would just hand it over to the Manager to do. The owner embarrassed me in front of the manager and got mad at me for supposedly making the home warranties Mad. I reached out to the owners wife who was the one that dealt with the home warranties and asked her if we could sit down so I could know what I did wrong and fix it. They never made the time or effort to let me know what I did wrong so I could fix it. Two days later I was sitting in my car on my lunch and the owner knocked on my window and told me that I made another customer mad and I was fired. It is completely not OK to fire someone when they don’t even know what they did wrong. How the owner fired me was very unprofessional. I was there a month and they expected me to know everything. I was not trained correctly. At least if you’re going to fire someone let them know what they did wrong. If an employee is trying to understand what they did wrong and fix it and you don’t put the effort in to let them know, that is on you. The employee did what they were supposed to do and that was making the effort to fix their mistakes. I would understand being fired if the employee didn’t try to fix their mistakes. But I did, yet I was still fired. I truly feel bad for Mr. appliance as a franchise as this owner is going through employees like no other. He clearly does not value his employees. And to fire someone during a pandemic when they have a family to raise is so sad.

If you are an experienced appliance technician I would caution you to work here. At first everything seems great then a few weeks in you find out why they can not keep experienced technicians and why majority of the techs leave on bad terms. The owner/ managers have messed with everyone’s pay, some start hourly then they try to force you into commission so they do not have to pay you overtime. Then when you are on commission they take money from your pay check and try to justify it. The owners will call you into a meeting they spin words to make you feel better just to keep you around longer. One of the owners favorite quotes is “make people feel like they are getting something“. He doe’s that with his customers and his employees. There are no benefits, no vacation time, and no sick time. They have given their word to give technicians  raises then go back on their word. There have been times technicians have misdiagnosed and the owner tells the techs to tell the customer that the appliance has more than one issue and to sell them another part. That’s bad business. They try to make you feel like you are part of a team but that is far from it. In a team everyone is successful, everyone should come up not just the owners. When one tech was out they would overload the other techs with work.  In the last 6 months they have had 4 technicians quit, over all if you are an experienced technician I would not advise you to work here. 

It’s a franchise so ymmv.  In my experience, I was tricked to get involved with a new franchisee with promises that hadnt transpired in over 2 years working with them. I left other better opportunities to spring board their business.  Benefits don’t exist.  Health insurance is prohibitively expensive, no match on 401k.  Starting out I felt I was with a true local business, where I could experience being a part of a business growing that cared about their loyal employees.  I was wrong.  Less senior employees have advanced, regardless of their dramatically questionable past.  I don’t recommend this company as a professional.  Also, they pay commission and have drip routing.  You know what that means if you have worked for other companies that only care about their bottom line.  If you want a well intentioned company that cares about the employee’s professional growth, I advise finding another  avenue.  It’s great for new techs with no experience, if you want to make $14/hr to learn a trade.  Don’t consider this company as a long term career option.  The job market for professionals is very appealing.  Although management is understanding and able to accommodate any emergency without question, if you are looking to build yourself as a professional look somewhere else.  This is a starter company at best.  

The only positive is the schedule. You don’t have to work weekends. Once you clock out, you clock out. You cannot have OT. Even if you wanted. You can’t clock in early or clock out late. The techs run the company. If you do something they don’t like, they catch tantrums and talk bad about you to the manager and they allow it. The techs will tell you they aren’t going to do something just because they don’t feel like it. The manager has a hard time with accountability and will throw you under the bus so the techs will be mad at you instead of them. One day the manager will tell you to do something a certain way, or just something in general, but the next it will be something different and will talk to you in a very condescending tone or like you’re a child and will deny that they told you to do it that way. Manager will get upset if you do something wrong, but if they do something wrong, or the same thing, they will deny it and make it your fault.  No accountability at all. Turn over for my position is insane. I finally saw why the turn over was so bad. I really feel bad for whoever is working there. The manager and techs will always find something wrong and complain and make it seem like you cannot do your job correctly. It’s not a hard job at all, they just make it difficult.


As a former employee of another company that says they want to fix your appliance...  but really wants to sell you something in your home, I was pleasantly surprised when I came aboard that direct sales of warranty plans was not part of the business model.  I am a technician, not a salesman.  When I left that other company, the only thing I really lost was my seniority and a huge headache.  There are some issues that I would consider a "work in progress" such as keeping vans stocked with the most used parts, access to wiring diagrams and parts, and the lack of a credit card reader.  Those are minor issues that are being worked on...  and I am happy that they are being worked on.  
Everyone at the company from the owners all the way down to the newest new hire are all very friendly and easy to get along with.  There are no primadonnas.  Everyone is open to helping out their fellow technicians.  I often call other technicians when I run into unfamiliar issues outside of my area of expertise.  No matter who I call, I have never been told figure it out on my own or belittled for not knowing something.
I was a bit hesitant to make the jump from that other company because I was comfortable there and could lean on the tech support center when I needed help.  I am so glad I took the leap of faith because I am so much happier at Mr. Appliance.

Work life balance is great. Basic needed tools are supplied. Company truck is given. The team is great. Family feel type of shop. Georgina is amazing as is Emily. The owners Michael and Karen Yushack, as people, are ABSOLUTELY TO DIE FOR, but as managers THEY HAVEN’T THE SLIGHTEST CLUE, not about business but about managing people. Training was inadequate due to lack of resources. They wanted to train us properly, I believe. A lot was learn on the go because of lack of training. Lead Tech, Tim, is AMAZING and is the person who usually trains but with such a demanding schedule it’s hard for him to fully teach. They are busy because it is a great place to work yet I wish the owners would apply their cheery people personalities to the job side of things.

It’s not to much of an issue if you need a day of for scheduled appointments or actual issues. I was actually given a week off for a family tragedy and I hadn’t been there long. 

To try to keep from being longer than I already have, I will say it’s a Fairy Tale place to work on some days and it’s a cluster on others. Again the team is awesome, the owners as people are great the just need polishing on the management side. Immediate management , Georgina, is great though.

Top Job Titles	Average Salary
Appliance technician 629 salaries reported	$31.32 per hour
Customer service representative 78 salaries reported	$18.04 per hour
Repair technician 66 salaries reported	$33.11 per hour
Refrigeration technician 6 salaries reported	$35.00 per hour
Service technician 53 salaries reported	$101,887 per year

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