handy man

carpenter

remodeler

customer service representative

tradesman

Mr. Handyman

As a helper, a typical day consisted of going into the office and waiting for a technician to arrive with the work van. We would then go to a hardware store and get supplies for the job that day. Then we would drive 10 to 90 minutes to the job site. The job would then be worked on for the day. Once done for the day, the job site would be cleaned up and we would drive back to the office and the work day was ended. As a technician, it is fairly similar but you are also responsible for billing and often work smaller jobs alone (such as power washing).
I learned many skill trades, during my time working here. We installed doors, did interior painting, re-modeled bathrooms, re-sided houses and did a variety of other home improvement tasks. 
Management consisted of one owner and one secretary. The two of them consulted with customers and set up appointments for home repair to be done. The management often overbooked the technicians (and under bid estimates of hours and cost on jobs) and this resulted in disorganized schedules, unhappy customers, and unhappy co-workers. As a worker, this was the worst part about the job as there was often very little notice to when I was working (less than an hour on multiple occasions). 
My co-workers varied. I would typically work with one technician for the entire day and it varied which one from day to day. Of the few employed, one was a male in his 30s who used to be a contractor and was great to work with, one was a female in her 30s who was very unorganized and lacked any safety in the workplace who was okay to work with, one was a male in his 60s who wanted to work about 4 hours a week but was scheduled full time by management and was very ornery and unpleasant to work with, and there were a few others that came and went. 
The hardest part of the job, aside from listening to the drama between the management and technicians, was the long days of physically demanding labor but at the same time I enjoyed this. I learned and improved many skills and really enjoyed the job overall. I eventually quit due to a temporary knee injury that occurred off the job after a long, tiring day of work (which made it impossible to continue working for at least the next month) combined with unsafe working conditions (ladders, unsanitary houses, improperly maintained power tools), busy college class schedule that conflicted with work schedule, and a frustratingly disorganized management.

  I've been with Mr. Handyman for just over a year now and I could not be happier.  I feel heard when I make suggestions and know I can always talk to our owner/managers with any questions or concerns.  I've never had a problem requesting time off for scheduled appointments. Job duties are clearly defined and work load is at a realistic expectation.  I know I am appreciated and that makes all the difference.
  I work in the office as a CSR - scheduling customers.  People call in for services (sometimes small, sometimes really BIG) that they just cant do themselves.  I appreciate being a small part of helping, however the technicians are really the hero's here. 
  The hardest part of my job is only having 5 days a week to schedule people, if I had more I could fill them.  That brings me to the best part of the job, set hours.  There's a little bit of flexibility of time (I'm typically 9-5 but if I need to switch to 8-4 for a day not a problem) but I know my nights and weekends are free.
  While individual franchises may feel small I have always been able reach out to get help, quickly, with any IT/Programming issues if they arise, questions or feedback. Mr. Handyman has a great support system when needed and being under the Neighborly Brand there are a ton of referrals when, for any reason, Mr. Handyman is unable to provide the service. 
  
  
  

Management is inconsistent, unsupportive and doesn’t seem to care what they pile on the employees if they don’t want to deal with something. Management made comments about my body in front of technicians, “t*ts to screens” is a favorite saying of one of the owners. Constantly being asked to work late but management never wanted to pay overtime. Don’t expect to be paid fairly, they will pay as little as possible but expect you to cover 2-4 different positions depending on how many people quit recently. Customer service positions constantly needing to be filled because over high employee turnover over rate. Management will tell you to add work to estimates already approved by homeowners because the homeowners were difficult or bothersome. Management will not stand up for you when technicians cuss you out about problems you had nothing to do with. Owners took multiple vacations, leaving only me to be in office, in my first 6 months. Technicians will no call/no show for shifts with no repercussions while the office deals with all the backlash. You will be told to train new employees and will not be paid any training pay. 

What is the best part of working at the company?
You get to meet some really good people and I mean clients. As for being a Handyman it’s definitely not worth the money verses the time you spend. There’s no Overtime or Benefits. Your work schedule is never consistent and your pay rate is never the same as well. I don’t suggest this job for anyone! 

What is the most stressful part about working at the company?
The stressful part is not knowing if your gonna be able to pay your bills on time.

What is the work environment and culture like at the company?
Working for the clients is a plus. You have some good ones and some bad ones. The price book changes every week and clients get upset of all the miscellaneous charges. You get put in bad situations because your bosses are constantly adding on ghost charges. They over charge the clients and under pay their Technicians.

What is a typical day like for you at the company?
You can work from 2 to 8 hours but not get paid anytime between jobs . So you get paid 3 hours
For 5 hours of your time. You do it all.
You drive to the job. You estimate the job. You pick up materials. You do the job. You bill for the
Job. You make notes and submit the invoices. You do the whole job yourself but only get paid an 1/8 of the job. It’s all a Scam!

Communication from management is poor at best. They have a high turnover rate because they treat their people poorly. Management likes to get intoxicated and call their employees as if they are their best friends. They mark up materials 100% and over charge their customers intentionally
 You are given 2 days training in the best case scenario and then punished if you have problems with their invoicing software or paperwork. There are inter office relationships between front office management and technicians that lead to favoritism. They expect you to lie to clients and hide their poor management. They will often send technicians out to jobs that they have promised the customer to do for free then charge the cost of the job to the technicians weekly revenue. Their pay is commission based so this can and does result in a loss of pay for employees. Do not work here unless you want to be treated as a doormat and thrown out after a few months. 

I could not express enough about how life changing it was finding this family to work with. That is exactly how they make me feel, like family. Not one day goes by without a thank you from my superiors. They are very appreciative of everything everyone does. The amount of opportunities to advance in this company is endless. As far as pay goes, you write your own paycheck. You can make as much money as your willing to work for. I have worked for many companies and including myself but finding this family owned franchise has been a life changer. I actually get excited to get up and go to work. The hardest part of the job I would say is there is not enough time in a day. The days go by so fast, I find myself in disbelief at the end of a day. The most enjoyable part of this job that I can think of is getting to work with the owners of the company and not for the owners of the company. The respect everyone receives is above and beyond. I can say that I found my home and a place to retire from after many years of a great career.

I have worked here for 6 months and I LOVE my job. I am paid fairly, my technicians are VERY well-paid, we work Monday to Friday, get paid holidays (plus we get several off), bi-weekly bonus as well as end-of-year bonus, vacation, and get to work independently. The owner is heavily involved and helpful but far from a micro-manager. You must be someone with good work ethics and willing to do quality work but in return we are compensated well. We go on company-paid dinners several times per year. The techs get a take-home van as well and only have to visit the office once or twice a month for a paid meeting. As for the office, it's relaxed and the team is supportive and works cohesively. There is no shortage of work at all, we are very busy as a company but we generally work normal, average hours (no 50/60 hour work weeks or anything crazy). There is excellent work-life balance. Every day is different. It is a very rewarding place to work.   

What is the best part of working at the company?
The variety and changes in the scope of work that you did daily as well as being able to provide customers as solution to issues with their homes.

What is the most stressful part about working at the company?
Happen to charge the customers according to the system for Mr Handyman. Because it did feel like it was a lot of times and truthfully it was.

What is the work environment and culture like at the company?
About like anywhere else everybody gets along but some people don't like each other they just tolerate each other because of work. At least that's what I could take from it I didn't play the company drama stuff. But overall all good people

What is a typical day like for you at the company?
I spend the day contacting customers and giving estimates which if they are accepted I complete the work so some days I do multiple estimates other times I'm at the same job for days depending on the size

What is the best part of working at the company?
Being Abel to work as a team player 

What is the most stressful part about working at the company?
Dealing with people that think they know more than u. In my mind every body is equal and u have to prove yourself in a professional manner to be a professional which I have done and get no reconciliation.

What is the work environment and culture like at the company?
It is a well rounded company with a few hiccups in its management could be way better with the right person leading. They have made many mistakes in the leadership roll since employment. They had the right person and because of pay scale the forced him to resign some times u have to pay to play 

What is a typical day like for you at the company?
Well it depends some are better than others that is for sure. It can be stressful especially when they are constantly changing the price book . To me I can sell anything at what ever price I have chosen with in the industry guide line’s.

Well a typical day at work is when a costumer finds something wrong with a furniture or appliance and tries to argue with you to pay for the damage and the damage was already there, that is why is so importnant to do the inventory before the move to protect yourself and also give the protection plan to the costumer incase there are new damages. I have learn how to manage my own business and deal with people such as employees and costumers. I always try to be calmed and patient to deal with co-workers and handle my dutties. The hardest part was the heavy lifting and closing the deal with the costumer and collecting the pay at certain times. The most enjoyable part of the job is knowing how to handle business and dealing with people and collecting the money of course.

Top Job Titles	Average Salary
Handy man 666 salaries reported	$30.93 per hour
Carpenter 190 salaries reported	$32.40 per hour
Remodeler 56 salaries reported	$36.65 per hour
Customer service representative 158 salaries reported	$21.30 per hour
Tradesman 15 salaries reported	$59,300 per year

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