call center representative

solution architect

Municipal Credit Union

The worst company I’ve have ever worked for!! I was in MCU for over 5 years. Throughout that time I had to deal with city and state employees who are the worst people...because they all call to  insult, curse, and make racist comments. You would think city or state employees are professional people but they are not. Those are the worst people! All of that behavior is allowed by members toward MCU employees...and MCU is okay with it. Now management was terrible! None of them get along they all talk about each other. One manager tells you one thing and the other one yells at you for you doing what the the previous manager told you to do. Senior management team they make managers cry and belittle them...then management takes it out on people beneath them. None of them really know what they are doing in there. They all do things differently which causes a problem because then you get caught in the middle.They make you work these extra hours and not pay you over time! No raise for over 5 years because they are trying to get back what other people have stole from MCU so we get stuck with no increase and forced  to work more. Something that’s insulting especially when you have a degree. There is no benefits, insurance premium are insane and they only cover clinics not doctor offices or visits. Which is terrible! You have to do all  types of things you were not hired for or trained. When they hire new people they rush the training class because the trainer gets incentives for the new hires completing the training so most reps don’t know absolutely anything when they start working on members accounts. I didn’t learn anything from working at MCU besides the hatred the people who run that organization have for one another. There’s even been first fights with employees at the office. Now the HR department is unqualified!! All of them!! Half of the people who run HR has left because of how bad things are going! If you also work here you better forget is something bad happens to you or your mistreated HR will never do anything or anyone there to protect you or look out for you. There is only one person in MCUs HR department at this moment. And there’s only 20 people taking calls for over 500,00 plus members at MCU. Which makes the wait time over 1hour plus. They make reps take calls all day literally! Reps are slaved handling over 10 plus things at a time and have to do things they have never learned before. It’s just a bad company to be in as a member and an employee! Everyone has been dropping like flies because of how bad things are going... oh the worst part is you having to pay union dues every pay check for a union rep who does not know what is going on with MCU and can’t even answer any of your concerns. How insane is that? Oh yeah...and what MCU is doing now is letting go of people who have been with them over 30+years just like that and in process of hiring new people so they don’t have to pay insurance or a pension in the long run for an employee by only having part time jobs open! The worst place ever! Don’t even bother! No room to move and no increase in pay! EVER!

A horrible place to work in general. The MIS manager is discriminatory in his practices being East Indian favoring East Indian employees with special treatment for example with time off close to Christmas that would be denied other co-workers based on peak production times of the year where employees are expected to be there.

He eats in his closed door office with only his East Indian colleagues at the exclusion of other workers .And the worst thing is when he assigns work it is verbally specified which means when you finish your project for him. He will claim this is not what he asked for and or he will change it and say hmm.. on second thought it should do this and he sets the deadline for the project which now means you are responsible and reap the punishment for its lateness.

The manager was also verbally abusive to others and constantly created an adversarial relationship between the staff and himself. He cursed out and yelled at the other developers unprofessionally and unethically and it was only when I complained to the CTO that he backed down and when no further action was taken he resumed his unchallenged behavior which would no be acceptable by any means.

This would not be the main thing however since there is no code review practices taking place save with the programmers themselves, no development or test areas for the code as they roll straight into production and there is no QA only unit testing done by the developers who code the work and may not always see outside the parameters of what they were instructed to produce and so if it does not work flawlessly the department on the whole is blamed for the bad work.

The manager places a quota based on how many tickets a developer gets and completes and yet he assigns the work and so a low percentage has nothing to do with what you have not completed or achieved but more what he sees fit to dole out. Huge issues in production jobs happen almost weekly. I spent time working on a Symform that went through the entire development team that no one was able to finish and cycled to me to get it done right away. By the way you will be held accountable for the lateness of the delivery of projects that are passed down to you that the previous developer was not able to complete.

Symitar is taken offline while developers are working in the environment without any heads up or an e-mail from management that an upgrade or patch is being input into it and work is delayed sometimes for an entire day or days until then.

This has to be my worst job experience thus far. I don't even know where to begin. For one this company probably has one of the quickest turn over rates I've witnessed so far. Most employees last up to a year. The existing employees who has been there for decades are comfortable and treat newer staff and the members very rudely. I been employed there for a little over a year at the contact center and for one I will never work at a contact center ever again because of my experience here. Most of the members I had to speak to on a regular basis were ignorant, uneducated, crazy and hostile. The staff to customer ratio is outstanding. The company allows anyone to be a member but theres not enough staff to provide efficient customer service. The members are very anxious and will call 3 times minimum throughout the week to ask the same questions. The healthcare deductions are very costly. The department will constantly cut lunches/ breaks to handle the high call volume which never works because we just don't have the staff to keep the call volume down. So our lunches would get cut just to still stay late because the call volume never goes down. We are forced to put in our vacation time by February and will still get denied and told when we can go on vacation. We are also forced to work every other Saturday so basically you feel like your'e never off. I never left a job so fast I was so depressed searching for jobs everyday for months and luckily thanks to Indeed, I was able to find something else and will definitely never look back. I am so disappointed in this company because they can do so many great things but will need to make alot of serious changes with management and their outdated systems. Its 2017 not the 90's, they need to keep up with the times. Banking is a competitve industry.

I was excited to work for MCU but as the time went by it just got so stressful with the dealing with the rude/entitled members that can’t take “NO” for an answer especially since the appointment system got implemented due to COVID-19. They always ask you to go above and beyond your job description for the same pay. I was an MSR and They put me to work at the front counter like if I was or applied to be a security guard… Training is horrible, I had to learn everything on sight because the training development team didn’t have a backup plan with the main office during the shutdown of the city but thank god that I had good colleagues and peers that didn’t mind teaching me the ropes of MCU. Every decision they make is based on what could benefit their pockets and not the employees. They demand so much with no form of compensation other than maybe just maybe buying you breakfast.. Overall this has been the worst bank that I have worked for due to their “not having a backup plan” way of operating a business. Don’t get me started with management, managers expect for the new MSR’s to learn everything on the fly while they get put to do other things that isn’t within your job description.. 

Very favorable to those employees of certain demographic  groups and believes personal time should come at a premium. The EVP of the BD dept is self absorbed  and believes his employees should work 10-12 hour days some weekends included ...company before family. Poor moral in the dept. 2 Assistant managers there are really quality but have become yes sirs to the EVP. Great group of people in the dept that could really strive with better leadership. Branch employees are over looked as well as their managers in the branches. They started a wealth management team that fell victim to deaf ears and now the team they hired HAD to leave. Potential there for financial services is tremendous but until upper management puts the right people in charge their members will never be serviced the way they should. Very very political place to work!

A typical day is very busy with many duties. Duties that may differ from day to day. The level of expectations from managers on the branch level are unrealistic. Specific job duties are unclear with outdated procedures often given through bulletins, emails, and word of mouth. Managers on the branch level are not given a clear path for development. Often times positions are filled based on the likability of the employee instead of the ability of the employee.The hardest part of the job is worrying if you make a mistake the overzealous consequences that may be applied regardless of the magnitude of the offense. Many disgruntled managers that just go through the motions to receive a paycheck. The moral of the company is low unless you have personal relationships with the right people. HR is very unorganized and very difficult to communicate with. The best example that can be given of the work place (branch operations) is that of a circus.

For me, a typical day at work consists primarily of servicing members of the credit union with everything from loans, new accounts and inquiries. I've learned the ins and outs of banking from the perspective of the members as well as the credit union. Unfortunately, in my opinion, the management is not what it should be. Many members of the management staff lack educational and professional credentials and probably would not be successful if they were placed in the commercial banking world. The staff is generally unprofessional both in performance and appearance. The hardest part of the job is putting up with rude, aggressive, and down right ghetto members. The most enjoyable part of the job is that there is a fairly good relationship between staff members which helps ease the tense environment.

A typical day as a teller at Municipal Credit Union can be busy or slow depending on the time and day. Basically as a teller you'll process anywhere between 75 to 150 member per day. Being a teller means providing  fast and efficient service, processing deposits,payments and withdraws. I learned how to multi task as well as perfect my people skills. The management is helpful,but can be very traditional at times and are sometimes hard to get a hold of when you need an override. I cant attest for all locations, but my co-workers are unprofessional.  The hardest part of the job is processing IRA withdraws. The most enjoyable part of the job is the sense of accomplishment you derive from providing a quick and efficient member service experience and successfully multi-tasking.

I would not recommend anyone to work here, it was quite stressful and you felt as though management did not care about you as a human it was more like you are a robot. The main that bothered me about working for mcu is the fact that you can't take vacation until you've been there for 6 months and that goes for sick days as well as personal days which is ridiculous since you are human and in that time you can get sick but they don't care because if you called out they would write you up. And mgmt was so disorganized and rude and felt as though they can speak to you any way they wanted. Also a lot of favoritism in the teller unit and there was never any supervisors around to give overrides and if they were they would take forever to give you one for something so simple, overall a hot mess honestly, you're better off working for a commercial bank honestly.

This used to be a great company,  but since the scandal with the former CEO and the conservators taking over, this place is unbearable!!! All the good managers either retired, left or got laid off. The place is being run by incompetent people who pretend that they know what they are doing. The employees are unhappy and most are trying to leave or waiting to retire. Employees complain to HR and they don’t do anything. Don’t apply to this company. You have been warned! The Loan dept is especially a sad situation. It used to be run well and a family atmosphere, today it’s run by a woman who doesn’t care about the work or the employees. She walks around like a peacock and writes people up. HR knows about her and her behavior but they are silent.

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