cashier

store manager

cashier/sales

assistant manager

customer service associate / cashier

Murphy USA

I actually enjoyed this job, especially working at the small kiosks, you’d be working alone for the entire shift. You meet interesting people, the majority are regulars, many of which I became really close with & who genuinely seemed to care about me, very sweet & funny. Majority of my regulars were older gentleman. That was probably the best part of this job; they genuinely made you feel good & made you feel special. I know that sounds odd, but I mean it in a genuine, friendly way. When you’re told by various different customers that they love it when you’re the one working, you’re their favorite cashier, & how happy/excited it makes them when they get there & see you’re the one who’s gonna be taking care of them; just them letting you know that they enjoy talking to ya, i believe it’d make anyone feel good about themselves & gives them a sense of reassurance & a bit of a confidence boost. So I guess in the end, the location makes a huge difference. As for the job itself, at THIS location: Like I said, it was great in the beginning, everything was pretty self explanatory. The thing that I found difficult was stocking the drink coolers throughout the shift before closing up. And you literally had no choice but to do this throughout your shift bc once you close, you have to close and lock shutters on the shelves and coolers outside, count your drawer down, enter a report on the computer, on top of sweeping/mopping, & all kinds of other stuff that was very time consuming. Thing is, once it’s time to close, a timer starts & you have about 25 mins to finish up, bring stuff on outside counters inside, & lock up. If you happen to close the door even 5secs after those 25mins, an Alarm will start blaring outside & then you’ll have to call a 1800 # to get it tuned off ASAP. Even then, hopefully you didn’t leave & lock up before clocking out, with the cooler keys, without changing out the trashcans & squeegee buckets at every single pump, cleaning/mopping the bathroom, sweeping parking lot, or leave w/o finishing stocking the beverages bc then you’d get in trouble the next day. You’d  also get in trouble if you did decide to clock out, lock up, & decide to finish stocking beverages using the back storage while off the clock bc you wanted to avoid leaving coolers empty which meant leaving extra work for coworkers who worked the next day... So it was really confusing in the end. You’d barely get time to stock, bc as soon as you walk out of the kiosk, a customer would walk up, it’s next to impossible to get anything done completely. It was a catch-22: couldn’t win no matter what you chose to do in the end. At the location I was at, for some reason this manager was allowed to hire a family member, which I thought was against policy: also biased bc this family member ended up with many complaints from various customers in a matter of a few weeks. One of which complained the cashier had called her a name..by some miracle she was allowed to keep her job. There were multiple different situations where she’d have a literal argument with customers..some of which turned out to be simple misunderstandings.. I feel like that’d be unacceptable in any workplace & grounds for termination if not suspension. Never happened. I think it’d be fair to say favoritism was a reoccurring problem. I had never called in when I was there, I always came in when others would call in & there was no one else to cover the shift; mainly did this so that the store manager wouldn’t have to work 18+ hour-shift, since they would be the ones who’d opened the store at 4am. In the end, it was for nothing as I was let go for choosing to finish my work off the clock, so that the store manager or another coworker wouldn’t be left with extra work.. It was a huge disappointment, felt very disrespectful. Especially bc I only did it so that someone else wouldnt have to do a little extra work. Extremely disappointing & came as a huge shock. 

I work every shift alone. I'm expected to complete a checklist of chores during my shift, while taking care of customers. This might include cleaning out and reorganizing an outdoor shed full of sodas (that explode in the heat or cold), shining trash cans, scrubbing down pumps, washing the lot, etc. If you don't complete the list, your work ethic is questioned, despite the fact that you may have had customers non-stop. 

Corporate doesn't care about the stress or work load they create. If your soda cooler is down next middle of Summer, expect it to get fixed in a couple of weeks. During those two weeks, you're expected to push sales on soda. Go figure. A broken stop sign in the lot causing accidents? They'll fix it in four months. 

Oh, and if you spend your shift deep cleaning, stocking, shining, pulling weeds, don't expect a thank you from the district manager. Instead, he'll ask why you weren't pushing the customer survey and have you written up.

I may sound like a bitter former employee, but I'm actually a current employee who is well liked by customers and co-workers. I'm recognized for the work I do by those in under management. I just take issue with the lack of work ethic by corporate management. Employees are nothing more than a number. They refuse to pay competitive wages. Employees do at least $13 an hour's worth of work, but you're lucky to push $10 an hour. It's nearly impossible to keep new hires because the expectations are unrealistic for the amount paid.

Benefits are minimal at best if you're lucky enough to be eligible. Managers are expected to keep scheduled hours low enough to keep employees from getting benefits. After two years, I had earned 10 vacation hours.

It can also be a dangerous job. At the Express locations, you're in an outdoor kiosk fill of cigarettes, a safe, and a registered. You work on your own, one employee per shift on the evening. Multiple gas pumps, trash cans, and merchandise displays are outside and you're responsible for the maintenance and upkeep between customers. Even in town, it's poorly lit and isolated. I usually have truckers and overnight sleepers in the lot across from me, blocking the view of my store from others.

There are a few good things about working here, though. Extremely flexible hours. Great for those truly wanting minimal hours. Easy to get time off. You get to build a great rapport with your customers and get to know some as friends. If you prefer to work on your own and unsupervised, this is a great place, especially if you're self motivated and like to take the initiative.

Title: A Rewarding Journey at Murphy USA: A Company Review

Rating: ★★★★★ (5/5)

I've had the incredible privilege of working at Murphy USA, and I can wholeheartedly say that it has been an enriching and positive experience. From the moment I joined the team, I've been consistently impressed by the company's commitment to its employees' growth and development, its vibrant company culture, and its unwavering dedication to serving both its customers and its workforce.

One of the standout aspects of working at Murphy USA is the emphasis on employee growth. The company provides an array of opportunities for professional development, offering training programs, workshops, and mentorship that empower employees to expand their skill sets and advance in their careers. The management team takes a genuine interest in the growth of their employees, fostering an environment where innovation and creativity are not only encouraged but also rewarded.

The company culture at Murphy USA is truly something special. From day one, I felt like part of a close-knit family that values collaboration, respect, and diversity. The leadership's open-door policy creates an atmosphere of approachability, where your opinions and ideas are genuinely heard and considered. This inclusivity trickles down to all levels of the organization, creating a sense of belonging that motivates employees to give their best every day.

What truly sets Murphy USA apart is its unwavering commitment to customer service. The company places the utmost importance on providing exceptional service to its customers, and this mindset extends to how they treat their employees. The company's dedication to fostering a positive work environment directly translates into better interactions with customers, as happy and motivated employees naturally deliver better service.

Additionally, Murphy USA takes its social responsibility seriously. The company's involvement in community initiatives and philanthropic efforts is truly inspiring. Being part of a company that actively contributes to the betterment of society has been incredibly fulfilling and aligns with my personal values.

In conclusion, my time at Murphy USA has been nothing short of remarkable. The company's commitment to employee growth, the welcoming company culture, and its dedication to customer service and social responsibility make it an outstanding place to work. If you're seeking a company that values your professional development and personal well-being while making a positive impact on the community, Murphy USA is undoubtedly the place to be.

The job is very easy. Register, stocking, cleaning, ect. The couple stores i worked at were very small. No soda machines, coffee, or anything like that. So not too much maintenance.

A lot of the job is working alone. Will have a few hours midday with a co-worker or the entire shift alone in the evenings. Fast hectic days, or slow boring nights. Mostly deal with regulars, but as with any customer service, you'll occasionally get angry customers that go on tangents about something you have no control over. 

If you want hours, you'll get them on account of people consistently quitting / calling in. If you submit a set schedule from the beginning and stick by it, you can keep your fewer hours or days off if that's what you're looking for. 

They'll start you at minimum wage and your raises are time based rather than performance. There is 0 incentive to put in effort. If someone doesn't do their job and you have to pick up their slack, you two are still getting the same raise. You'll get a 25cent raise about every 4 months, but if minimum wage goes up, they won't adjust your pay. So basically you can work there a few years and find yourself hovering around minimum wage still.
 
Considering all the turnover, it's pretty easy to move up. You just have to be willing to practically live at the store and be on call at all times. I had been offered several times but opted not to due to all the managers I'd seen have their personal lives and mental health shredded by the demand/hours. 

The managers you work with are typically nice and accommodating in my experience. The higher up you go though, it tends to get more questionable. From refusing adequate compensation to those I've seen give everything they have to this place, false accusations of there own employees, and some inappropriate conduct I won't get into. These are things you mostly won't have to see or deal with though. Like I said, on-the-site managers are great. It's just if I were giving a rating to the job its probably 3 or 4 out of 5. The company is about a 1 or 2 out of 5.

Overall I'd say if you're looking for something simple, with easy to get hours, enjoy working alone, and your pay range is just anything that constitutes as a job, an entry level job here is fine, but that's about it. Something to get by or make a little extra money.

Oh and just a side note, I'd never had to sign more agreement forms in my life than during their hiring process. Pretty sure they own everything I am and will ever do. So if that kind of stuff bugs you out, maybe look elsewhere.

Positions are fast-paced, low paying, and stressful.  The customers tend to be very rude, which mentally wear on you, but the company demands every customer be treated as if they are "royalty".

While I was there, I often worked alone trying to keep the store clean while making the company $6,500 in sales in less than 7 hours.  It is a very busy place, and is routinely understaffed, or overstaffed.  There is no median.  If you work the night shift, you are expected to do all of the work in the store alone.  Those that work the day shift (management included) basically run a register, then complain that the store is too busy to get anything done outside of the register (with 2-3 on staff).  Management is basically thrown in there and know little about management theories or principles.  It appeared to me that advancement rarely occurs, and management pay is awful.  Most of the promotions require far more responsibility, including handling and delivering large sums of cash to a bank but come with piddly pay increases.  Managers work on average about 70 hours a week, yet do little around the store.  I worked with a manager who worked 65 days straight because he could not get an assistant in the store.  Murphy requires their managers to be on-call 24/7 365 days a year.  Because of this, you officially never have a break from the place even on scheduled vacations or other scheduled time off.  

As for part timers, they get minimum wage pay, are offered no benefits, and are expected to do the work of 2 people.  The smallest infraction is cause for major concern within this company, and employee "write-ups" are freely handed out.  There is no positive feedback given for good or exceptional work.  I noticed hints of favoritism and condescending attitudes of superiors.

I didn't work here long, and would never return.  It's a job to hold someone over until something better is found, but the corporate greed inherent in this company is astounding.  One should also note, they make you purchase their own Murphy USA uniforms.  They are not provided free of charge, but are mandatory.

The store I worked with was flexible with scheduling, however,  total weekly hours were inconsistent, and they weren't paying enough for the level of work.  Specific employees were often having to pick up the slack of lazy coworkers which management favored.

As a member of management in retail, it is sometimes difficult to balance your schedule between work and home when you work a different shift every day, or when there is a call out and the slot must be filled on the fly. 
  The compensation and benefits are good, but could be better. In this company, the assistant manager and store manager are essentially one in the same. The assistant does just about everything the store manager does, and should be a little better compensated than $10-$11 an hour. The monthly commissions for an assistant manager range from $0-$300 based on sales, which has been a life saver at times.
  I started as a part time cashier almost 2 years ago, now I am an assistant manager, and I am currently being trained to take my own store when an opening occurs. So, the potential to move up is excellent, you just have to put in the work. This includes, but is not limited to: providing the best customer service possible, handling whatever task or project you are charged with, regardless of your view on the matter (i.e. climbing a tall ladder to paint column poles when you are afraid of heights), and being available whenever you may be needed to help.
  Most of the managers I have met in the company are good people, with a good understanding of the business. I may be a bit partial to my own manager, but I truly feel I have the best of the bunch. She is great with her people, her customers, and has an even better knowledge as a Certified Training Manager than some District Managers I have met in this business.
  The culture of this company is fun and competitive. However, at this time good help is hard to find when we can only offer part time hours (25 or less). The good people leave to find other jobs, and the people we have to choose from to replace them are at times sub-par. This is probably the hardest part of the job. The best part is the challenge of having such a busy site while having a number of tasks to complete. 
  In closing, I have been in retail for several years now, and I continue to learn new things each day. From evolving systems to handling Human Resource or customer service matters, no two days are ever the same. That kind of "chaos" can either be a great environment for you, or it can drive you crazy, it just depends on the person.

A typical day at work involved me clocking in and helping my co-worker quickly thinning out a lengthy line of customers that wrapped around the store. After the customers were taken care of, I would have my co-worker remain on their register while I would go into the back room for supplies that were nearly depleted throughout the day. I would then stock everything in the store if we had the product in store. The line would begin to grow again and I would pause what I was doing to help with the line again. This kind of work takes high levels of teamwork and communication skills as well as speed. 
My co-worker would then clock out for the night and go home leaving me to finish what I could and wait for the closer to come. 

The management I believe was very well handled. There was always a manager on-call and only a phone call away if anything was needed. 

The hardest part of the job I figured out quickly is your attitude. The customers can be overwhelming, but with the right attitude they will work with you. A negative attitude such as wanting to go home, wanting people to leave or not wanting to do anything will greatly hinder your entire day and make the day seem to drag on. Second to this, the hardest part of the job can be the very co-workers because your shift relies on their attitude as well. Not every co-worker believes in teamwork. 

The most enjoyable part of this job is the people I would see everyday. I began to see them and think of them as family. Sometimes the right customer would come to my register and give me something to laugh about and turn my whole day around. 

The scariest part of this job is Murphy's doesn't care. There are multiple things about this job that make no sense and can cause you to lose your job. One example is the company leaves the gas pumps closest to the store already on so anyone can pick up the handle and pump their gas. It gives the customer a major opportunity to drive off without paying. It is far beyond our control to stop them. If an employee gets too many drive offs filed against them, they will be terminated. Also, we are not allowed to call the police due to a drive off.

I absolutely loved working for Murphy's. There is always room for growth advancement. As a cashier the pay is a little in the low end and hours can start anywhere from 15-25 per week. However, if you are people person and a quick learner you will gain more hours quickly. I was able to help other locations as needed; especially when the pandemic hit in 2020. You get a rise after 90 days and then another one 90 days later. So the first 2 month you get 2 raises, and they are based on performance. After that its every 6 months you get a raise. If you follow all the rules and regulations not only set by Murphy's, but also by Federal, State, and local government, you will be able to move up quickly. Very strict on I.D./age verification with age restricted products. Granted thats not only to keep those products out of the hands or minors, but also each month every store gets mystery shops. A failed mystery shop could mean not only loosing your job, but also a possibility to be fined for it too. However, as said before, if you follow all guidelines for every task and age restricted items you will be able to advance quickly to management level. Its the easiest job to do, and if you like working in customer service industry then this company is worth working for.

Murphy USA is a fantastic Company to work for as a Store Manager. Leadership is understanding most of the time and works with you as much as they can plus they are very invested in your growth and development.

Leadership- Murphy USA has strong leaders who are dedicated and driven while being supportive to field staff. My direct supervisor is super awesome. Only company I have been with that has leaders who value your opinion. They plan a leadership conference with every store manager and higher once a year to continue to invest in us. Leadership with Murphy USA is one of the best things about working for the company.

The job- Very stressful with an excessive amount of work. Tight deadlines with too many tasks you'll get harassed about a cashier that didn't complete one video that has no value to anything that needs to be done. Unrealistic expectation for Asm, shift-lead and cashiers. workload is crazy for the pay for our team members. Often leaving more work for store manager to do to attempt to keep the staff so you aren't working crazy hours.

Pros-
Leadership
work/life (when staffed)


Cons-
Pay You can be here 50 years and run 100 stores for them and they will give you a 1% raise and then turn around and higher an external for 20% more than you make.
work/life (often understaffed)
dead-lines for the most random task. example CB4/exceptions counts. 
unrealistic task list to follow you work alone 80% of the time and they want you to scrub the parking lot.

I know it seems like this is a bad job from what I wrote. But leadership really helps with most of these as they are constantly making efforts to meet the needs of team members while still maintaining the growth needed to fuel Murphy USA as a company. They have even changed hours of operation for some stores when in dire need. Other companies would have the store manager work 24.7

You are salary from the hours that your store is open from 4 AM to midnight or whatever it is you are to be there in place of whoever is not there no matter if you start at 4:30 in the morning you are to be there you’re supposedly supposed to get store manager holidays, weekends and evenings off I can 100% tell you it does not work like that Minimum hours a week is 50 you’ll hit 70 by the time you go home every day there are good weeks and bad weeks. If your staffing is good in your store then you will be fine working 50 hours a week you will be on a cash register a lot if you have a call in your on a cash register, your big part of your job is being a glorified cashier , there is absolutely no life work balance you were on call 24 hours a day you do orders, schedules, videos, bank deposit fuel surveys all the necessity of the job however, you also have to sit there when no one else comes . The job and itself is not bad. If your store is staffed, they pay cashiers minimum wage no one can live off of $11 an hour. You will not stay staffed at any store. The turnover rate is so high you absolutely will not have life out of this job. your employees do not get lunch breaks or breaks unless there’s no customers around because usually they’re the only ones in the store at a kiosk or a small walk in the bigger walk-ins have to have two people in stores at all times so it may be a little easier to adjust. The insurance is too high for a family. You will not be able to afford it. They want too much out of your check they do offer 401(k) and vacation. However, if you don’t have the staffing and your store covered 100% you don’t get your vacation even though it’s time you earned And even when you’re on a day off or on a vacation day or even sick you have to be available for the phone 24 seven or in-store 

Top Job Titles	Average Salary
Cashier 21 salaries reported	$26.73 per hour
Store manager 10 salaries reported	$49,489 per year
Cashier/sales 8 salaries reported	$9.48 per hour
Assistant manager 7 salaries reported	$12.95 per hour
Customer service associate / cashier 10 salaries reported	$10.36 per hour

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