dental hygienist

dentist

patient services representative

dental assistant

front desk agent

My Community Dental Centers

I worked at MCDC as a hygienist for over 6 years. I originally started to get my student loans paid off through the  HRSA loan repayment program , knowing that I would venture back out to private practice once I achieved that goal.  I stayed longer then expected due to the closeness to my house, as well as loving the staff in my office. Until i started experiencing burn out and have now left the company. If your a hygienist that wants to have 10-13 patients a day most being SRP or debridement's only having 40-50 mins, have to worry about a bunch of different signatures, new patients daily,  writing notebook long notes for every patient, getting graded yearly on your charts and updating signatures by a hygienist that has never met you more then once in person, be pushed yearly to up your production numbers, be over worked for the same pay as private, then this is the job for you.  The company will not stop seeing new patients even though they are booking out 9-10 months out for re-care, which is putting existing patients at risk for gum disease and not catching caries on time since they are going 1.5 years between x-rays due to the schedule. For example. Patient was last seen in June 2023  for BWX, APO, and POE, they should have been coming in December 2023  for re-care but due to booking out so far they were not able to come in until the end of FEB 2024,  for APO,POE. Perio chat, after this appointment you wont be able to get them back until November 2024  even though they should be coming back in JUNE 2024 for APO, POE. and BWX again. The burnt out is not worth the benefits or pay. The company puts "higher ups " first. Sending them on airplane trips and paid hotels to get their CES in places such as Chicago and las Vegas. Some of these employees don't even need CES for their job. Every Christmas you will get a 20$ allowance to get either dinner at your office, or you can go out to eat as a team. This dinner is regulated to " FOOD" only,  if you want to get an adult beverage, even though its under your 20$ you have to pay for it yourself. Meanwhile when the Managers have their Christmas meeting they are allowed to order whatever they want as well as get adult beverages.  Not that this is a huge deal, but just shows the unfairness and totem pole of MCDC.  They have PTO but Hygienists and Doctors are only allowed to get 80 hours a year, and it doesn't grow, not matter how long you have been there, but if your not a hygienist or doctor you  get acquiring PTO of up to 25 days.  Just total unfairness in so many directions.  

If you want to be an ethical hygienist, do not work here. You are given minimal time to do a new patient exam/ any patient treatment. The doctor will have you waiting forever for an exam because they are busy too. They will but 2 patients in your schedule at the same time and expect you to be able to see 2 patients and clean at the same time. Most patients haven't been in the dentist for 10+ years. They give you 40 to 50 mins for the appt including cleaning, fmx, inital exam. You are worked to the bone here. There is no way in the given time that you will have done an actual cleaning and removed all the calculus. Patients are happy and grateful which was a pro. But don't plan on having a lunch or bathroom break ever because there won't be time for it. I believe the head managers in Petoskey have no idea what it is really like being in the office. They say they put "patients first" but there is no way ethically given the standards. As a RDH I wish I had never stepped foot in the office and if you are a RDH considering a job here, unless you absolutely need health benefits, I would highly suggest not applying here. You will never be not stressed at work. There is also a lack of communication between the front and the back. Please trust me.....I read the previous reviews before I applied and just thought "I can do it", but there is just no way given the amount of time given and what is expected of you. Don't be another hygienist treated like an assembly line worker....

At MCDC , where I gained confidence and experience as a RDA,  was as challenging as it was rewarding. The day consist of a busy schedule  that was primarily of children and adults of low income status or with physical/ mental health issues. With the 2 Dentist in office,  as a RDA I would rotate daily between them as they would prep for Amalgam, and I would band, wedge, condense, carve and adjust pt's filling. Pt's would be scheduled with me for their  Master Impressions  for Complete and Partial dentures. I also placed retraction cord, took final impressions, made temporary crowns and cemented for a crown prep procedure.  I was grateful to be able to do utilize my skills so that the Doctors could see more patients in the Triage. My co-workers were the best when it came to team work, everyone was always willing to be a helping hand and no task ever refused.  I would say the hardest part of the job was the demand for time with unexpected individual patients needs in which we dealt with  priority first( pain) while there were other patients impatiently waiting to be seen.  I , overall enjoy what I do and who I worked with and am always looking for ways to better myself as a person, team member and my clinical skills so I can present myself as I say who I am in confidence. I was very fortunate to have worked for MCDC and thankful for the opportunity they gave me for which I can take with me in my future endeavors.

Working at My Community Dental Centers was an incredibly rewarding experience. I dedicated nearly a decade to this organization, and I had truly envisioned it as my final career stop before retirement. Being part of a nonprofit that provided essential dental care to underserved communities was both meaningful and fulfilling. I took great pride in helping patients access the care they needed and ensuring they had a positive experience.

Beyond the mission, what made this job truly special was the team. I had the privilege of working alongside some of the most dedicated, compassionate, and hardworking individuals. The collaborative and supportive environment made every challenge manageable and every success even more rewarding.

Unfortunately, my time at MCDC came to an unexpected end when my position, along with my entire team’s, was outsourced to Zimbabwe. While it was difficult to leave a job and an organization I was deeply committed to, I will always be grateful for the experiences, growth, and relationships I built during my time there.

I have been employed with My Community Dental Centers for 5 yrs. This job has been enjoyable for many reasons. My belief is, if you are going to work, you need to be doing what you enjoy and spending time with people you like. Working in the Referral Department has provided me with many opportunities to interact with amazing people. My Community Dental Centers wants each employee to be their best, do their best and be acknowledged for their best. To be able to work along side such a large network of employees providing excellent dental care, sharing ideas, and helping patients is very rewarding. We not only help patients with dental needs, but we also show them compassion and kindness making their visit as pleasant as possible. Providers that refer their patients to us know we will take care of each patient. Being a member of such a diverse Team that genuinely cares about one another is remarkable. We are always willing to help each other. Our Administration provides us with an organizational website that provides us support, offers latest news and activities.
The hardest part of the job is you can't always help everyone but you sure try.

What is the best part of working at the company?
Culture is developed by management and maintained by the entire team. Leaders are expected to manage operations and if done well is very rewarding. Inclusivity and engagement are keys to success. My current team consists of competent and caring professionals- who show up everyday to provide excellent dentistry to our patients. That is the best part of working here- a top notch team with patients who appreciate what we provide. 

What is the most stressful part about working at the company?
Stress is part of life- it’s up to every individual to turn ‘good stress’ into energy or allow it to spin into negative territory. 

What is the work environment and culture like at the company?
Culture is fantastic- I loathe the ‘family’ angle but can honestly say we support each other 100 percent. 

What is a typical day like for you at the company?
Lots of patients combined with a light hearted atmosphere. Some days are more challenging than others of course but that is likely true in everyone’s personal lives as well.

I have worked for MCDC for two years. I like my job and love the people I work with! I work well with my manager and her manager. They know we do a lot more than answer phones and greet patients. There is too much to do in a day though and often you feel defeated when you leave at the end of the day. We have meetings once a month with my managers manager and that’s good but not sure changes will happen at my level. You also get to fill out surveys but not sure who reads them.  Breaks are short for lunch and the pay is the same if you have been doing this a long time or if you worked fast food before. Communication and benefits are very good. We do good work for our patients and that’s why I stay. Culture is improving and I like the open door policy of always being able to call someone with a problem. I would refer my family to work here but I hope some changes happen in my position. 

This is by far the worst and most poorly run company I have ever worked for in my professional career.  Yes, the benefits and the money are good. You will tell yourself you can put up with anything because of the money and the benefits but the truth is they will wear you out, micromanage you to death, never value you, never praise you. Management is horrible here.   You work yourself to death and there’s never even a pat on the back or a thumbs up  but God forbid you make a mistake and your phone is ringing all day. There’s never a performance review, there is never a compensation increase ... they have a goofy bonus structure that you basically have to stand on your head and spit nickels to achieve.  Unless you are the dentist you are not valued and can be easily replaced and you are reminded of that often.

I typically refrain from writing reviews; however, I wish to assist potential hygienists or employees considering a position at MCDC. The center where I was employed was exceptional, but my experience was marred by upper management's relentless focus on revenue and profit, which left me feeling constrained in my ability to provide ethical patient care. There was a noticeable lack of loyalty towards dedicated employees who worked collaboratively to support patient needs. I often felt guilty for taking time off, as the pressure to bring in new patients was constant, despite existing recare patients having recall periods of 9 to 10 months and doctor recalls set at 8 months. The organization underwent too many changes, prioritizing profit over patient care.

Regional managers and other upper management do not care about the employees within the centers like they say they do. They claim "transparency" but managers are not allowed to make every day decisions without the approval of multiple upper management, and also kept in the dark about everything! Constantly under staffed, my regional manager works from home but won't come to the center to help when we are short staffed up front. We have lost multiple employees and they haven't allowed the positions to be filled, they just expect everyone else in the office to pick up the slack. They also promote MCDC for a company with great "work, life balance" and that is far from true! As a manager you're salaried and expected to be available whether you're on PTO, or home sick. All around a terrible place to work! 

Top Job Titles	Average Salary
Dental hygienist 2 salaries reported	$90,000 per year
Dentist 16 salaries reported	$235,531 per year
Patient services representative 3 salaries reported	$19.00 per hour
Dental assistant 26 salaries reported	$21.94 per hour
Front desk agent 50 salaries reported	$18.57 per hour

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