admissions advisor

adjunct instructor

lead instructor

instructor

director of admissions

Mycomputercareer

I've (mostly) enjoyed my short time working with MyCC. The staff is made up of incredible and passionate people, though a few would benefit from more supervision and additional training.

Here are some of my thoughts and observations.

Pros:

-This could be a great place to work for long term, as new jobs are always coming up (and are shared internally first), and if you take your job seriously, you'll enjoy a real sense of accomplishment from helping students succeed.

-If you don't mind staying at the same position/pay for a long time as long as there's job security, you will probably like it here. You would also have hiring priority when internal openings pop up, but the campus is pretty small and you have to wait a minimum of 9 months before you can apply to other jobs (which is reasonable).

-At this campus, you'll enjoy a really nice clean office environment where everything still looks and feels new. It has a bright modern office feel to it.

-Business casual wear with denim Fridays and Saturdays.

-Employees (except for test proctors) and their spouses can attend classes and take certification exams for free after six months.

-Campus director actually cares about staff. He will also try to work with your schedule when you have an appointment.

-You will always get Sunday off. Most major holidays are paid time off.

So-so:

-Pay isn't great (not horrible either) but benefits are decent.

-You'll have Christmas week off (and all of it is paid), but you have to work on MLK day, which I found odd.

Cons:

-A lot of turnover in upper management, BUT they prefer to promote from within so you will usually already know who their replacement is.

-Training for the Office Admin position was terrible (for me), but I hear the normal procedure is to send new employees to other campuses to train under experienced office admins. The good news is people *are* doing their best to help (when they aren't doing their own jobs), and you will learn the job if you ask questions. You just need some patience.

-There is a little more gossip and inappropriate conversations from staff than I would consider normal, and sometimes you hear this in front of students... but this is only from a couple of employees.

-You have to ask/apply for raises as they do not occur here yearly, and you could also be turned down. To me, there is no incentive of remaining in the same position for this reason, and since many of the job postings require relocation to other states, it can really limit your options within the company if you're someone that values any kind of career progression and you don't want to move.

-Also a few minor things: there is no coffee maker inside any of the school campuses (not even for staff use), and there is no dedicated staff break or lunch room.

-Your hours could potentially suck since M-Th the hours are 9 AM to 10:20 PM and Fridays are 9-4 PM. You may have to work Saturdays also (9-3) as an OA or flex instructor.

I have never before worked at a place with such incompetent management. Anything that goes wrong, they will find a way to make it your fault. Anything they randomly decide is a threat to your work ethic is immediately demonized. How you are treated week to week is completely dependent on your numbers. If you have one bad week, it seems you have never had a good one. How well you are treated overall is dependent on whether you are one of the favorites. If they like you, they seem more willing to work with you. If they decide they dont like you, no amount of good work ethic can overcome their bias towards you. 

Hard rules one week can be completely changed on a whim the next, and you likely wont be informed about it. You can be told how to do x data entry one day, and then it will change the next week. They will often respond to questions about change in procedure with "I never said that (about the old procedure,)" even if they expressly did. Also, training of new staff seems entirely focused on the conversation side of the job. While obviously important, this leaves training about data entry incredibly sparse. This results in new staff having no idea how to do half their job. 

Working in the contact center will leave you paranoid about any action you take. Spend an extra minute peeing? Your dials better be up, or you will be noted as someone who takes too many breaks. All of management seems intent on keeping not so secret records about employees. Issues they have are never addressed when they come up. They simply take note, and will hold it against you at a later time. You'll never work at a place with as many whispering conversations in your life. 

To be frank, I would never recommend working here to anyone. People are often fired for having bad numbers, and it seems likely the company will sell in a couple of years anyways (a move to a new building, more than doubling numbers from previous years, etc. seem rather... fishy.) You will never feel respected here. If you're desperate for a job and think the pay is what you need to get you through for a while, that is about the only way I could recommend working here.

I began my employment as a full-time Instructor with MyComputerCareer in 2011.  Through hard work and a willingness to give of myself, I was able to work my way up through promotions to become the COO in 7 years. I started out working at the Dallas location and ultimately moved to North Carolina for promotion.   I am a perfect example of the opportunity that exists if you work hard and take care of business.  I have given more of myself to this company than any other I worked for and have received more from a company than any other as a result.  

If you are not afraid to work hard because you love helping other people, you will be successful here.  We change student lives every single day, and it takes hard work to help people change their lives by moving into an IT career in less than a year.  If it were easy, it wouldn't be worth it and would not be satisfying!  

There are complaints that exist on these boards about work/life balance being an issue or a focus on numbers and nothing could be further from the truth.  You will work a 40 hour week here, and if you are coming from an environment where you have not had to put in a full day of work, this can be a challenge.  Remembering that your hard work is helping someone else improve their life makes every bit of the effort worthwhile.  The numbers that we do focus on at MyComputerCareer revolve 100% around student outcomes. We pride ourselves on graduating and placing our students. That is why they are here. We are here to provide the support needed so that they can achieve success through our training. So in that sense, we do focus on numbers.  We want every single student who invests in our training program to be successful and we absolutely expect our employees to do everything they can to help make that happen.  

So if you truly love helping other people change their lives and want to work in a place where there is truly a sense of purpose and a mission, this is the place for you!

This place is a disaster. RUN.RUN .RUN FAST and NEVER 
look back. The job itself is pretty simple and straight to the point, but they try to make it complicated and stressful. PEOPLE/EMPLOYEES DO NOT LAST. THEY QUIT ON A DAILY BASIS. They have no time for this foolishness.Managers have NO CLUE what they are doing, every day the way things are done changes.Management is all over the place and so disorganized. The managers are fake and  moody every day. One day they know you, the next day they don't. One day they say hello, the next day they look at you like they have NEVER seen you before.They are like little puppets walking around doing whatever they are told just to keep their jobs.They have CRAZY expectations. They operate in this little imaginary bubble.They lie to the employees and students.I have NOT met a person at here who is happy, the ones who act happy are just pretending because they have bills to pay and cannot afford to just quit.The program is NOT that great and it is NOT for EVERYONE. So STOP stressing your employees out, stop HARASSING these poor people who are trict to come on the website and are forced to put their information there. Not EVERYONE is desperate for a IT career. Not everyone is dying to enroll.The environment here is just TOXIC,  STRESSFUL, and just not HEALTHY.ALL bad reviews are not written by angry people, this here is the TRUTH. BELIEVE ALL of the bad reviews you read here, they are TRUE, witnessed and experienced by real people.The company takes pride in hiring people daily, but can't retain them. JUST SAD. ALL they care about are NUMBERS. NOT helping students..JUST NUMBERS. 
PLEASE GET IT TOGETHER ASAP MYCC before you go out of business like the rest.

**Save your time and do not copy & paste that same response that's under every BAD review**

MyComputerCareer is a company on a mission. Everyone feels that mission and most are 100% bought-in. That makes it exciting and rewarding! Growth culture makes for both challenges and opportunities. 

The company is very mission and metric-driven. That has great rewards but presents high demands. Standards and commitment to performance are high. Some employees feel a sense of "high pressure." 

MyCC is committed to its values of Love, Excellence, Customer First, and Ethics. That's demonstrated primarily in a strong commitment to student success and is reflected in the feedback from customers. The intense focus on performance and metrics from the employee/management perspective can sometimes obscure those values if a team is struggling. More focus on employee recognition and development will help and there are multiple initiatives in play to move the company futher in that direction.

The hardest part of the job is the pace and sometimes competing priorities which can work against a unified focus. It feels to some like things are always changing--because many are--but that's not uncommon for a rapidly growing company. High regulation of the industry also makes for difficult challenges at times.

The most enjoyable part of the job is the people we get to work with and the students whose lives we help change. The rewards of being a part of that transformation, even in a small way, is the paydirt we live for.

Nepotism at its finest and they will tell you in a second that they prefer it that way. Company is Mormon and all of managment seems to be related in one way or another. They clearly take advantage of students  with non-refundable fees.  I asked why there was no add/drop period and was told several times by managment that their accrediting body won’t allow it. That’s the biggest lie I’ve ever been told by any company, ever.  There’s no way that the accrediting body would condone sticking unsuspecting students who really don’t know what they’re getting themselves into, yet, with non-refundable charges for attending 1 hr of 1 class, in excess of $4,000 dollars at that!! They’ll tell employees anything after repeatedly lying to me like that, but expect us to believe it and ride with it... Listen, if you’re going to work here know that if you’re not family, you don’t really count, get your experience, money, IT certifications (which they’ll let you test for for free and use their study materials), and get on with your life. Period!  Don’t fall for them telling you that they care about you OR the students, they care about their bottom line, and keeping everything good for the family!

No one is truly respected in the contact center, unless you’re a favorite of one of the managers. There is constant belittling and demeaning of career advisors by management. Management lies during training, saying they’ll help you and you’re valued  when you’re not, you will be out of a job quicker than you know it.   That’s why the turnover rate is extremely high, they’re always hiring because people realize it’s just not worth it. Unrealistic goals because management thinks the best way to get potential students into the program is to bombard them with frequent calls, emails, voicemails & texts and guilt trip potential students. Management implements new policies/rules & changes at least 2 or 3 times a week, in hopes of getting more potential students to come in but it doesn’t work. Management fails to realize no matter how excited you sound on the phone, that doesn’t guarantee a potential student showing up for an appointment. Guilt tripping doesn’t work on everybody and potential students are allowed to change their mind. There’s no use in calling that hotline number for human resources because My Computer Career does not care, they do not want to change their way of doing things because they feel like it’s the best, when it’s not. They care about numbers and money. So if you want to be disrespected by managers and told you’re less than, then by all means work here.

MyComputerCareer uses the following Core Values with every interaction with each other and students: Love, Customer First, Excellence, and Ethics. I am given the opportunity to grow in my current position in order to become a valuable team member and employee. I receive support from my managers and coworkers when I need clarification. Being able to approach my manager with any questions or concerns is a huge benefit as she takes the time to listen, helps me look at the situation or problem from a different angle for a solution, and provides constructive criticism to help me grow and develop my skillset. I love the fact that I am learning every day!
MyCC is excellent at providing other career options within the company. It does take time and effort on your part to be able to move up. As with any company, you have to prove you are 100% invested in bettering yourself, those around you, and those you come into contact with on a daily basis. You must contribute to your own success as well. It can't be one-sided and you can't expect to be recognized unless you put in the effort on your end. MyCC strives to support every employee and student to be their absolute best!

I started working at MyComputerCareer as a part time Office Administrator at the Raleigh Campus. A little over a year passed and there was an opening for an Office Administrator the the Live Online Campus, I applied for the position and I was immediately hired. Within 5 months of being in that position, I got promoted to Senior Office Administrator. I not only assist students with preparing for the first day of class, but I also assist the Campus Directors with registrar tasks. I love this company so much because it provides a place of security and advancement. You will never be complacent working for MyComputerCareer because there is always room to grow & exceed. My bosses are the absolute best (no exaggeration) & the most understanding & down to earth people I have met in the company. I would recommend this job to anyone & everytime we have a job fair I am sure to post on my social media to spread the goodness of my place of work. To some it's just a job but to me it's so much more because it's allowed me to better myself & my life just like we do for our students. The journey doesn't stop here & I am very excited to see how far I will go. Forever blessed & grateful to be apart of such an amazing company!

Been working here for almost 1 year and the pay is good for what we do, not too bad, the only problem is the your schedule, they have terrible schedules with almost 0 flexibility, you can't trade any days you have to work every other Saturday, at this moment my schedule is 10am-7pm, doesn't give me time to do anything outside of work. I tried to talk to them about changing the schedule but they refused. They talked about that if you work for them you can have the chance to go to their program and get some IT certifications.. awesome right? well after sending multiple emails to my direct supervisor and our Director to find out more about that "opportunity" 1 month after and still no sign of help. The company has the same expectations of goals for each employee that were created before COVID which is super bad because all of our "metrics" look bad.
Now the work itself its not bad, its repetitive but not too bad, My immediate supervisor DID help me learn a lot of different new skills, my team did feel like a family we all had great communication and humor, that made the day go by fast in that aspect this job is good but everything else kind of sucks. 

Top Job Titles	Average Salary
Admissions advisor 19 salaries reported	$61,316 per year
Adjunct instructor 18 salaries reported	$33.89 per hour
Lead instructor 9 salaries reported	$79,167 per year
Instructor 2 salaries reported	$44,000 per year
Director of admissions 6 salaries reported	$80,000 per year

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