delivery driver

counter sales representative

parts driver

counter person

parts specialist

NAPA Auto Parts

I can't suggest more strongly for you to pass this Twin Falls store by as quickly as possible. In fact, any of the Dyna Parts LLC owned and operated stores. Discord is born and bred at management level. Temper fits, angst, a steady flow of lies and accusations, you'll never do it right, nonstop profanity, a required hate for owners, upper management and regional management is an absolute mandate by direct supervisors, you are commonly told you are bottom of the barrel, stand up for yourself and the punishments only worsen, literal threats of physical assault, and the list goes on endlessly. 
If you don't show absolute fear of them, the steady flow of harassments and eminent torture will become immediate and without relief. The employee turn over rate here is THROUGH THE ROOF.
Most local dealerships, shops, and mechanics have started to only use the Twin Falls NAPA store as an absolute last resort.
Don't believe me, start working here and you will ABSOLUTELY NOT BELIEVE how quick all the shops are to rip you to pieces about how they are treated and spoken to by management and those on the phones. It's a requirement to be rude, crude and cruel here.
The other review on here in regard to Twin Falls Idaho NAPA is putting it mildly. You can spend 20 minutes to an hour putting up with temper fits and a hard core cussing on an hourly basis. But DO NOT DARE takes 20 seconds to speak politely to a coworker in regard to how they are doing. Ant form of conversation of kindness between coworkers is pounced and quashed IMMEDIATELY AND ON THE SPOT. You'll be called in the office time and time again for being helpdful, polite, and or truly professional for wasting time. 

This is one seriously twisted and angry minded place to work. Management spends about as much time undermining one employees to another as they doing actual work. The sense of tension and the constant breeding of discord via supervisors in all departments is well above and beyond my comprehension. 
I just simply cannot live amongst such bitterness and hate as this crowd. 

I mean will all that lies within me, DO NOT WORK HERE ! ! !
Again. The abuse is so so severe, that the employee turnover is shockingly tremendous. There are few days in any given week that someone doesn't quit. I've seen as many as 5 employees quit within a week and they simply do not care. Even when it leaves huge gaps in staffing to even remotely meet customers needs. Especially commercial customers. And every time there is a wave of employees walking out, you can bet the customers see and feel it and reflect it back on to you with anger. And you can bet your life that when you look up and everyone but you has walked out, the ENTIRE work load is all yours to enjoy. And you can also bet your life that you will only be told you did little to nothing right all while you near killed yourself to keep up. Followed by not even as much as a simple thanks for trying. But rather likely to suffer rebuke because it all didn't get done even though you were left by yourself to accomplish the impossible.

However. If you are a pothead, you can certainly show up so stoned you don't notice the abuse and it's ignored unless you get hurt. Fail the drug test if you are hurt? And of course, they'll use it to rid themselves of the responsibility of workers comp. 

Yes. I could spend hours and hours telling you the horror stories.
Don't believe? Go to work there. The you are certain to be a believer of what I am trying to prevent you from suffering.

Great Place! I am pleased to share my positive experience working with NAPA Auto Parts, an organization that has truly set a high standard for excellence in the automotive industry. Over the course of my employment, I have found NAPA to be an outstanding workplace that values its employees, fosters professional growth, and prioritizes a positive and collaborative atmosphere.

One of the standout features of NAPA Auto Parts is its commitment to employee development. From day one, I was impressed by the comprehensive onboarding process, which provided me with the tools and knowledge necessary to excel in my role. The company's dedication to ongoing training and skill enhancement ensures that employees are well-equipped to navigate the dynamic and ever-evolving automotive landscape.

The team at NAPA is comprised of talented and supportive individuals who work cohesively toward common goals. The collaborative culture at NAPA fosters an environment where every team member's contribution is valued, and there is a genuine sense of camaraderie. I appreciate the open lines of communication that exist across all levels of the organization, creating a workplace where ideas are shared freely, and feedback is actively encouraged.

NAPA Auto Parts places a strong emphasis on employee well-being. The company recognizes the importance of work-life balance and provides benefits and resources that contribute to both personal and professional fulfillment. The comprehensive benefits package, including health insurance, retirement plans, and employee discounts, reflects NAPA's commitment to supporting its employees in all aspects of their lives.

Moreover, NAPA Auto Parts is at the forefront of innovation in the automotive industry. The company embraces technological advancements, ensuring that employees have access to cutting-edge tools and resources to enhance their efficiency and effectiveness. This forward-thinking approach positions NAPA as an industry leader and offers employees the opportunity to stay ahead of industry trends.

In summary, my experience working at NAPA Auto Parts has been nothing short of exceptional. The company's commitment to employee growth, collaborative culture, focus on work-life balance, and embrace of innovation make it an outstanding place to build a rewarding career in the automotive industry. I am proud to be a part of the NAPA team and look forward to continued growth and success within this dynamic organization.

I loved working for this company. The only reason I left was because I had transferred through all the departments, became bored once I learned all I could, and the job offer at Impulse was offered to me on a silver platter with a pay increase. (Had I known the drive would make me look elsewhere I never would have left NAPA). I moved all throughout the payable side of the APAR center located in Norcross, GA. I first worked in a data entry position, using ten-key and balancing month ending reports through journal entries. I spent most of my time in this department, was promoted to Coordinator to three employees and was highly successful. I felt I had learned all I could within a couple years and transferred to a Supplier Research Department. This was much more my type of work because it was often up to me to find the best way to research a suppliers account. The goal was to make sure our 60 or so suppliers were being paid properly - not over or under. Each month I had three distribution centers that I was over. Their statements were sent to me and I worked on a daily basis with the ops managers to ensure they were satisfied with my job. The most fun I ever had at NAPA was creating a slideshow presentation through Powerpoint for a game that me and a co-worker volunteered to be in charge of. It was a competition to see which POD (four employees to a pod with a coordinator as the team lead) could clean up all of their statements the quickest. We went to Marshalls and created a racecar track, with the cars representing each team. The team members got to decorate their own cars and the presentation was to explain the rules, what the goal was, and what prizes were available for first and second place. Our director was very excited about it and it turned out to be a really fun activity. Soon, the statements were all cleaned up and the job became just as boring as my first position, so I transfered again but was only in the third department, CRM, for a few weeks before this Impulse job was offered to me. A head hunter found me through an old co-worker that new my abilities and strong points. I interviewed and got the position, so I turned in my notice at NAPA. They are a great company to work for.

Managing a team of around 20-30 people
● Coordinating plans according to needs for best chances of success
● Creating a positive work environment
● Employee conversations ( Recognition, Encouragement and Disciplinary)
● Administrative work including fixing time punches, repairing REV Reports, and Tracking
Productivity
● Excel, Word, Teams, and Outlook experience
● As inbound supervisor, my responsibilities pertained to focusing on trimming our NCI,
tracking new products coming in and formulating the most efficient way to get it stocked. I
worked with my boss to formulate spreadsheets to build an algorithm of employee
behavioral patterns to maximize efficiency. Finding old freight and closing loads was key to
success to get customer orders on the shelf.
● As outbound supervisor, my responsibilities are to ensure that by the end of the night, all of
the orders that came in during my shift and the shift before successfully made it to the
shipping department. These include managing our pulling team, repacking team, UPS
handler, Main Counter Night Team, and Will Call center. Those tasks entail moving order
pullers to sections with high priority orders, making sure the repackers are sorting the
pulled orders into the correct shipping totes, conducting pre-sort and post-sort audits to
confirm the job is being done with the utmost accuracy, delegating tasks to boost efficiency,
finding missing orders, speaking with customers at the Will Call center when needed,
communicating needs with other branches in our store chain, and always jumping into the
action when we’re running a tight ship. The job is all about being able to think on your feet
and making sure you supply your team with the tools they need to succeed.

I entered into a turmoil 
have nothing good to say so I just don’t say nothing at all.directed and leaded the administrative and production on line teams to ensure that sales, operational, financial, and customer satisfaction metrics were achieved. In this position I did monitored and provided coaching and recognition to the Engineering team and office staff on their execution of solutions and the sales job process. I also ensured that all repairs were completed right on all the first time and that parts and equipment procurement ran efficiently. Following with the responsibility for maintaining a safe, organized, and productive team-oriented work environment focused on customer satisfaction. Additional responsibilities included: • Monitoring work-in-process and vehicles due in to maintain WIP count between 90-100% of target • Ensuring that staff is adhering to appropriate procedures for DRP and Osha compliance and that all staff are completing online exams or training as need it • Working in partnership with internal audit team • Communicating effectively with insurance partners and responding expediently to any requests • Leading morning scoreboard and admin meetings and instilling a sense of urgency in every job or task • Monitoring staff to validate that of the customer calls were made as required to the standard and guide lines of the company and all files were kept up to date throughout job or customers guidelines • Recruiting and retraining talented employees • Providing leadership, coaching, recognition, and accountability that resulted in center staff being high performers in a team environment • Followed all policies and procedures, including accounting, purchasing, HR/payroll, IT • Leading or assisting in preparing an accurate annual budget for the process of growing internally as a corporation

Great customers, if you enjoy being a problem solver. If you are salary expect to work minimum 65 hours per week (45k). Store managers that make decent salary (65k) average 75 hours a week. Expect to be part of unpaid inventory counts. Expect to have your team members in your store pulled or transferred without notice (and yes as a manager you will be covering the missing shift). I have several managers that still work clopen 6am to 830pm for weeks on end. The record is 34 days in a row. The area manager are spread so thin they can do little more than lip service, and in most cases do not show up for appointments. It can be very embarrassing and in Tampa will continue to happen.  Many of the processes are dated. Most of your upper level management has never worked in a store nor do they know how to operate the system. Many of them are from competitor auto parts stores, typically after they are fired. Your upper level management will typically pick 1 or 2 customers or a store to visit weekly and park there. 

However if you are young, like solving car problems and looking to get feet wet. A store level position is fun. Selling/delivering parts, fronting shelves, cleaning, helping walk in customers. Learning to help people who are usually distressed is a valuable tool. Right now they can barely keep managers so it's not far fetched to go in as a counter and be promoted quickly. It's good for a title jump. 

There is a division for experienced parts advisors called NAPA IBS. They have stellar managers in Tampa. Most of the time you deal with 1 customer and many sites are Monday through Friday. This division has nothing to do with the retail side other than keeping the doors open. 

I work on salary. I now realize why. So I can be available for tasks such and working extra weekend days and end of the months for what ever the management team feels the need to have what ever roll they need filled at the moment. My title is commercial sale rep. But that takes a back seat to what ever they deem fit for me to do such as working my days off working inventory in the stores because they don’t want to hire a couple extra people from the temp agency to come in for the work. Many weeks I work 60 to 70 hours a week for attending after hour classes for shops to welcome them to the class after a full day of work. Half the year I’m working six day weeks. Five days to sell. And it’s high pressure sales then expected to show up at 6:00am Saturday for a 12 to 14 shift with only one day off to do inventory in the stock room of stores. You don’t  have a life and management doesn’t follow through with helping you. Your pretty much on an island. This is definitely on the job training with out management to help because they don’t completely know what their job in tails. Nepotism is part of the game here. It’s not what you know. It’s who you know.  The salary  pay is very low and they make it extremely difficult to hit your goals. Seems most of the time at the end of the month they find a way to avoid putting up the daily sales goals so you do t know what your sales numbers are and you don’t know what you need to make your numbers to hit your metrics so you can hit you commissions and bonuses. Napa doesn’t like paying out for hard work. They don’t like people who push back to get things done. So if you are looking for a job with a lot of free over time and low pay and goal post moving at the end of the month so you don’t hit your pay commissions. This is the job for you. 

As with many companies today their turnover is very high. In the 8 months I worked there I saw them hire at least 30 people, that's not good considering the warehouse only needs about 40 people to be fully staffed.
   Most people quit within the first month, some sooner. A few got fired for low production, and a couple that worked on the loading dock were overwhelmed by the stress. 
   The company that is contracted to deliver the parts has a supervisor who has free reign of the loading dock and would regularly cuss at the loaders, and make derogatory statements towards them. Management was notified about this a couple times, and threatened to make this guy stay out of the building but that never happened.
   There are 6 managers for about 40 people. Often when the loading dock was behind due to work flow, one manger in particular would cross his arms and stare at us while we worked. 
   Typically at 6pm everyday the temps (as some managers called them) would cut cardboard and fill the compacter. At 8pm everybody was allowed to leave. Except the loaders. Some days I stayed past 9pm to finish loading the trucks.
   One day I decided to punch out with everybody else. The next day I was escorted to the HR managers office to explain myself. When I complained I could see it turned into a "me against them" situation, and I promptly resigned.
   The truth has to be told so hopefully I can save someone else from damaging their resume. 
   This company needs to learn the benefits of having happy employees instead of continuing failed management practices that causes high turnover, low production, and long hours.

Job duties include delivering auto parts to various service shops and dearlerships in the hampton roads area, restocking inventory, and various other small duties like washing company vehicles and cleaning or answering phones. If you want to learn about the auto industry its a decent platform to start from if you ask the right people the right questions. Management within this particular franchise is subpar at best. The company in micromanaged in the wrong areas. Management has not yet learned how to satisfy the client while maintaining the best interest of the company and ironically vice versa. Too much strain, responsibility, and blame are placed on the employees to cover for management error. Upper level management  does not pay attention to areas that need most improvement within the company structure to make it run more efficiently.  Usually the coworkers were pleasant was really only one or two bad apples out of a dozen. I feel thats a fair ratio considering the work place was a small one. Hardest part of the job was really tolerating management. To be frank from store to store the management was repulsive for lack of a better word. A lot of gender discrimination, undertone racism, A LOT of inappropriate behavior ranging from harassment to fraternization and obvious conflicts of interest. On top of that complete underpayment besides on the amount of physical strain and stress, and lack of breaks. The most enjoyable part is really the other drivers most of them time and the friendships you build with the auto techs you deliver to.

What is the best part of working at the company?
At the location I was employed at the store Manager is the best part of that store.
Employee discounts are almost nonexistent. 
Upper management and the H.R. department have little to no compassion for the employees. 
During my hiring process I was promised a raise after 90 days never happened found out from other employees that they were told the same thing. 
The general manager refuses to pay overtime.  Myself and others routinely had O.T. taken away for a bunch of reasons . 
No early punches for either in time or back from lunch .
If you work past closing at 5:30 pm you will not be paid .
We had a total of 4 employees plus the store manager everyone in the store had to wear many hats there is enough business in this store to easily staff 6 employees. 
The list goes on and on .

What is the most stressful part about working at the company?
Constantly being pushed to make add on sales. 
Total sales are never good enough  .
If goals are meet you can get a $100.00 bonus .
At this location we haven't made bonus in over 1 year .
Even tho we had increases it was either hit goal or else no pay .
1 month we fell $50.00 short no bonus .
Christmas bonus is $100.00 dollars there is really no motivation to do better .
We did business at an average of 49% profit which is a high rate .

What is the work environment and culture like at the company?
There is not much of a positive environment. 
One employee constantly berates other coworkers and actually he is the least knowledgeable and motivated,  he constantly has bad or negative comments about customers.

What is a typical day like for you at the company?
Constantly searching for things to do .
I kept myself busy to help make the day pass while others just watch.

Top Job Titles	Average Salary
Delivery driver 2463 salaries reported	$25.80 per hour
Counter sales representative 240 salaries reported	$16.73 per hour
Parts driver 127 salaries reported	$22.73 per hour
Counter person 160 salaries reported	$16.22 per hour
Parts specialist 87 salaries reported	$17.37 per hour

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