shipping and receiving clerk

order picker

NAUTILUS

Nautilus/Bowflex provides great customer service for their customers. As an employee the job was stressful because most of the supervisors I had were not supportive and did not lead by example (often late or no where to be found), high turn over/frequent mass layoffs. I kept getting trained on more and more products that we provided service and parts for, however the materials and information on the products weren't detailed enough and sometimes missing information. The team work was great because if you couldn't find the documentation you needed, you could generally find someone who had found out the information before or researched the products directly to find it. However, the frequent layoffs that happened while employed there meant we lost quite a few valuable employees who had knowledge and experience that couldn't be found in any documentation, and therefore, made everyone's jobs more difficult.

I loved working at Nautilus, Inc. I started in customer service and ended in Retail Order Management. I have worked with customers over the phone to troubleshoot the set up of their new equipment and also supported shop owners for logistic quotes to have their orders shipped to their companies.I feel like I've done it all... The hardest part was that I had to fight to get a raise... They were having me train people who would surpass me with the training I gave. The company did a review of me and my similar associates and did provide a raise to equal us to our newer counterparts that we were training.

I felt best about my ability to take care of even the most frustrated customer and have them leave with at least the knowledge that they were cared for and that they could count on me. I don't pass the buck. I take ownership of a situation and see it through.

Had a good run at Nautilus.
Good work culture there, and do many things to keep employees engaged.
Managers I worked with respected me enough to let me do my job.
The biggest disappointment there is there's my blueprint for advancement.  Fantastic (and I do mean fantastic) library of training, yet no internal career path to really figure out where to go next.  Makes all that training feel pointless.

Entry level the pay is horrid.  It does not even match the cost of living for the area (instead of using business within a 100 mile radius, they used it across the country....large cost of living difference between Vancouver, WA and Nowhere Iowa).  If you are brought in at a higher level, might be worth it, but I didnt stick around long enough to find out as I have a family to care for, and wasn't able to at Nautilus.

Enjoy the culture of the company and they seem to care about the employees and the work life balance. Insurance, benefits and pto start right away. However; the workload is very heavy and stressful. 

Because the workload is so heavy, after your initial training you kinda get thrown to the wolves a bit which has been a struggle for me. What may be 2-3 different jobs roles at a company is tied into 1 at Nautilus

Teammates don't have time to answer a bunch of questions because they have so much on their plate so you definitely need to be confident and put your best foot forward.

Pay is similar to other companies but it should definitely be more given all we have to do at a desk level.

CEO seems great so far; so again. Good company but exhausting work.

Took care of dispatch to over 32 technicians in the USA.  They were very great at their job and did so well!!!  I helped them by getting the information about the machine in need of repairs information sent to them via voice mail, then faxed them the work sheet.  In turn called them during the day to check on them to ensure everything was going okay and checked to see if they needed any extra parts.  I received each day work orders by fax, sometimes by mail with checks, or from sales.   Very great company, very reliable with their employees, the equipment had its issues for surely but it kept the guys and gals in a job.

After two weeks of training on the CRM system they throw you out to the phones to troubleshoot customers machine problems but you have no idea what to do! Don’t know how to help so you call a supervisor and they walk you through helping that customer but will never themselves talk to the customer. So, it’s like the game of telephone where you try to describe the problem that the customer described and things get lost in the conversation. Then the supervisor tells you to order parts and it’s not always the right part so the customer suffers. 

The company is amazing!! Unlike other companies the people here are here to help you succeed. From your supervisors, managers, HR team to the CEO, everyone wants to see you succeed. Its a small company so advancement is tough but!! The company treats its employees right. Tons of work events!! Free ice cream!! Free Beer!!! Free Wine!!! Free Doughnuts !! BUT also they sponsor you to get fit!! Reach the beach, hood to coast, Tough mudder teams and sooooo much more!!. Wellness Team and Culture Club!! amazing! Oh!! Did I mention the CEO? he makes time out of his insanely busy schedule to talk and have genuine conversations with all of the employees.

Management is blind to the severe  lack of good moral and the policies that the company has do not support true remote work, but a hybrid model. 

They would rather over work other care agents and hire new people then work with some of their best agents. and blame you for the weather related outages. . . 

the actual workload isn't bad, but be prepared to feel like you are back in highschool and getting bullied. management targets select employees to target for termination and their expectations are ever raising causing no one to be able to meet them

Nautilus is in a constant state of change without a clear vision of future. The products sold are great and there is a wonderful team of passionate support personnel. The lack of clear direction and commitment to plans once they are made makes it hard to deliver an excellent customer experience. That challenge is extremely frustrating and demoralizing. 

The result is while everyone wants to do well, there is no definition of what that looks like and therefore no way of determining success.

working hand and hand with the supervisor, handling personal information of clients, communicating with traffic controller and drivers, receiving packages and sending out packages. I learned how to work in a stressful environment and team work but also how to supervise 100 plus employees. the hardest part of the job was during Inventory making sure all employees did what was expected .

Top Job Titles	Average Salary
Shipping and receiving clerk 7 salaries reported	$18.00 per hour
Order picker 6 salaries reported	$18.00 per hour

Working at NAUTILUS: Company Overview and Reviews

NAUTILUS

NAUTILUS Ratings

Popular jobs at NAUTILUS

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected