field service technician

field sales representative

NCR Voyix

What is the best part of working at the company?
The only good thing here is that you will be exposed to all kinds of technology and languages.

What is the most stressful part about working at the company?
I'd say there's 3 areas of stress. 1.) Executive Leadership. The C-suite leadership is unfathomably incompetent; They utilize useless metrics such as office attendance to both force employees in the office and to make cuts without providing severance. Leadership is extremely weak and cannot be trusted with running the company. 2.) Product Management. Product Management is overpaid, overglorified and is not able to interpret what our customers REALLY need for them to succeed. They push requirements and features that do not make much sense for the customer, and I can see why we customers are not confident in our product. 3.) Middle Management. Middle management is too scared to standup for their team, and so they go along with PM and C-suite to cascade unreasonable and dogwater requests to the engineers, causing much late night work and weekend shifts. It has become the expectation to do this now. 

What is the work environment and culture like at the company?
Terrible, forcing employees back into the office and using baseless and nonsense metrics to measure employee performance is not good. My advice is to get your experience for 1 year or 2 and hop out of here.

What is a typical day like for you at the company?
I'm working beyond the 40 hour work week. It's not just me, nearly every employee with the exception of leadership, is working around the clock. It should not be this way, ever. Over utilization of employees is a serious weakness of leadership, strategy, and sales/marketing teams.

In a nut shell I drive to various customer sites to resolve hardware issues on NCR covered point of sales systems and equipment.
      Much of the learning pertains directly to NCR point of sales systems, and company policies / procedures .
      Generally, we are managed remotely via Emails and Teams Chat.  Other than that I am responsible for my parts and tasks.
      The hardest part of the Job is when  there are no tasks available and you have to stay on standby near your vehicle as a task can come in at any moment.
      Customer satisfaction is probably the most rewarding part of the job.  Knowing that they know they can count on you to get thier register back up and running to keep bussiness  flowing.


If you're single with no issue working your butt all day every day, this job is yours for the taking. If you have any expectation of a social life outside of work, it gets challenging. On-call in a one man service area made my life miserable some days. Sometimes traveling 3.5 hours to remote sites for service, overnight installation and service calls, unpredictable shifts, and constant service call influx and changing of call priority. Lots of lazy techs coasting in this job, seems like managers are starting to wise up to this fact and taking action, but not fast enough. The pay for new hires is far below what it should be, corporate overlords think this is unskilled labor when it's absolutely not.
The good news is, if you put the energy into knowing your customers and developing a friendly relationship, it makes work much easier!

The fish rots from the head down.
The epitome of corporate malfeasance. Neverending restructuring and outsourcing of jobs to Serbia or India are disguised as RIF layoffs after employees spend  a few 50-60 hour weeks to train their replacements, while the constantly rotating executives syphon out all the equity in the company.
Toxic culture at every possible turn. Avoid interactions with co-workers and clients alike. Be reprimanded for a proactive mindset and the failings of sales or project (mis)management when they fall into your lap.
Learn to appreciate the lack of raises and non-existent bonuses based on self-assessments where one can mark no higher than a 3 of 5 or the system rejects it.
Ignore these warnings at your own peril.

What is the best part of working at the company?
Some good benefits such as PTO.

What is the most stressful part about working at the company?
Chaotic upper management with lack of organization and lack of care for employee growth/advancement. My immediate manager has been supportive, but those above make our job harder than necessary. 

What is the work environment and culture like at the company?
Toxic work environment with some passive aggressive behavior towards employees. 

What is a typical day like for you at the company?
Some days are smooth, but most days are chaotic and there's a blurred line between work/personal life. Very poor work/life balance.

What is the best part of working at the company?
Nothing. This company is a joke with high turnover. They don't co.municate at all, leave trainees hanging, but expect mountains of on-boarding tasks, they are completely unorganized, and micro manage EVERY detail. Not recommended at all 👎👎👎👎

What is the most stressful part about working at the company?
Everything was stressfull. I do not recommend this company at all.

What is the work environment and culture like at the company?
Horrible. A complete message all the way around. 

What is a typical day like for you at the company?
I couldnt even get a 4 hour ride along as well as 3 weeks of at home "training" and never a foot in the field.

What is the best part of working at the company?
Friendly people, managers very open to communicating.   Overall nice place to work until the company split in 2024.  Senior management too focused on shareholders and not product quality and development.  

What is the most stressful part about working at the company?
Company split in 2024 and several waves of layoffs has employees nervous.  Lots of good and very productive people were let go. Three CEOs in two years.  With the new management team you’re are a pawn on the corporate chessboard here.

My role was eliminated after 3 years at this company after they purchased our vertical from another family owned business. Since 2022 they have slowly outsourced all positions overseas and I was one of 7 left that started as 60 when we were brought in. We received little support from upper management past our team and never spoke with them until it was time to be fired. They have now completely sent all of the jobs in the department overseas. They do not listen to feedback, do not hold technicians accountable, and do not learn from mistakes. 

NCR Voyix is your standard corporate job. You are a number, nothing more. The company laid me off twice; each time was due to "company restructuring". For over 10 years, I performed my job very well doing precisely what I was hired to do and more, even being given various performance awards. Then suddenly, without warning, you are brought into a "meeting" where you are told you're being let go based on the company's "new vision" and your position is eliminated. Would not recommend.


I enjoyed working at NCR Voyix. The people were great I even had great managers. When I started at the company the name was NCR. When they split and renamed the company it seems the direction from upper management changed. 

Before the name change, I will credit NCR because they were one of the only companies that did not lay off employees during the pandemic. But there were layoffs from time to time afterward. I loved my job and the people I worked with but you can expect lay offs without notice. 

Top Job Titles	Average Salary
Field service technician 561 salaries reported	$19.69 per hour
Field sales representative 1 salary reported	$92,170 per year

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