software engineer

technical support engineer

marketing intern

business development representative

sales operations analyst

NETSCOUT

A typical day at work was figuring out which fires to put out when, and prioritizing work myself due to lack of management involvement other than throwing my coworkers and I into fires, some real, some not. Every day was a challenge and I learned new things by doing them, but there was a definite lack of management responsibility, accountability, and responsiveness. While coworkers and I worked hard, management was stuck in meetings about future plans, of which only about 20% were actually put into action. Meetings took place one week, actions were assigned, and then those same actions would change the very next meeting without anyone knowing they did other than management. The hardest part of the job was making decisions for management, since they did not want to pull the trigger on ANY action, then being told that the plans had changed (they would change the decision behind employees backs) and then blame us when things did not go as they thought it would. If the team did well, management was promoted. If the team did not do well, employees were punished. It was not a place for much growth - there were hiring freezes, years where no one got raises due to the company having issues with selling their product or customer satisfaction/quality of product, and overall the company did not seem like it had a clearly thought out method of delivering a product to the customer, only that the product was "flexible" and "we are changing the product to meet customer demands" which were plentiful since the customer base was a very broad "anyone who uses a network uses our product".

The Company Culture is top notch, though. Employees that were not management are very nice, understood the pitfalls of the management structure, and most of the time could relate. Company parties lifted spirits temporarily, although they happened infrequently. Drinks from the cooler were free, the medical benefits were awesome, and the overall feeling of being part of a family really stuck with me (although sometimes it felt like a dysfunctional one).

It is too bad that management couldn't get out of their own way to let the employees flourish - I feel as though if plans were brought to light and not spoken of in secret meetings that only privileged employees were a part of, there would be less confusion, smoother transition from project to project, and better communication that would foster the trust required between employee and employer to get the job done well, on time, and also without any hard feelings.

Workplace culture was very inclusive. They had little events for Diwali and other Indian holidays, which was very much appreciated. 

Management depends on department. The hardest part was working under a manager that laughed at my future growth and development within the company. In the many years I worked under this manager I never once received positive feedback or any positivity whatsoever. 

Fellow employees were fantastic people, but many have left. I would recommend any inside sales position, as the ISR Manager is phenomenal, and any Sales Ops (NOT Channel Ops) positions, as they have a brilliant AVP. 

- Work days are generally pretty flexible, it is easy to take time off when needed.
- There is little appetite for innovation and not much opportunity to branch out into new skill sets.
- Coworkers are generally agreeable and good to work with.
- There have been almost no promotions and raises have not kept up with inflation for a couple years. A lot of the most talented people have left as a result.
- Internal IT department has draconian security policies which regularly interfere with development work.
- Management has no clear vision for the future of our products.

The company is run like a dictatorship, exec management has old-fashion values, communication is poor, nepotism is blatant and nothing is ever done on time because all decisions are held by one person which is a bottleneck. Complaints appear to be dealt with but aren't actually resolved. If you can get passed this/learn to accept this, colleagues are great, compensation and benefits are fair, and corporate social responsibility is admirable.

Work environment is highly dependent on manager/team. Good work/life balance and flexibility for the most part, however again this can depend on team. Compensation is pretty low (not the case for all teams). Incredibly infrequent firings and layoffs. A lot of people here seem content to ride out until retirement. Most likely will not be working with cutting-edge technology. Upper management feels a little out of touch. I liked most of my co-workers.

The company is a software based company and in that context, treats its employees very well.  Hard work is recognized and rewarded.  The "lean but not mean" company philosophy is strongly adhered to which puts employees interests at the heart of the company, along with the typical company interests.  Communication is made a priority and employees are informed of company progress toward milestones and goals that are achieved regularly.

A typical day at work is go over emails from customers and then prioritize which issues we need to address first.  Confer with management, staff, customers or technical support staff to determine customer response priorities.   Reproduce customer issues to see if the issue is a configuration issue or possible software defect.  Document customer issues in database.  The hardest part of my job is reproducing customer issues in our lab. The most enjoyable part of my job is dealing with customers and resolving their issues.

I truly enjoyed my time at NetScout Systems as a Professional Services Consultant and Pre Sales Solution Engineer. In these roles my average day included national travel and I was fortunate enough to go to President's club to Hawaii. I had a terrific relationship with my co-workers.
The hardest part of my job was being away from family due to travel obligations and the most enjoyable part was being able to help clients with the NetScout solution.

Excellent benefits but no chance for other opportunities.

Part of a merged company (Tektronix communications) that is suffering from a culture change/shock from the merge.  It will take time to sort out and get rid of some of the existing Tektronix managers who have no vision or guts to try anything new.  They listen to the ideas that you have and then nothing happens after that.

I have spent too much time creating suggestions about better ways to perform work only to be ignored.

Corporate Systems Engineering needed a little help with their SharePoint installation to develop materials for an annual conference. I was impressed with the team and found the company atmosphere in the Westford facility to be quite pleasant. Highly recommended, well-led company with the honor of having survived and transitioned when many of the other industry leaders (Lucent, Ascend, etc) are now gone.

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$95,000 per year
Technical support engineer 3 salaries reported	$119,167 per year
Marketing intern 2 salaries reported	$18.50 per hour
Business development representative 2 salaries reported	$105,000 per year
Sales operations analyst 3 salaries reported	$93,333 per year

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