sales representative

event marketing specialist

call center representative

journeyperson plumber

project coordinator

NEWPRO Operating LLC

Been wanting to write this for months. Please do not work here unless you need just a little bit of extra cash. It is impossible to make a real living here. They're dishonest in the interview process. You're making outbound calls to people who "showed interest in NEWPRO," that's what they'll tell you. The reality is that you're calling people who needed work on their house at some point (sometimes 3 years ago) and went online to find general help and then their number gets sent out to God knows how many different companies. Your job is to try and convince them to get a Sales Rep to their house, if you can do that, you get extra money. But the vast majority of calls (99%+), go straight to voicemail, the people aren't interested at all or already had their work done. There are allegedly call agents who make liveable wages, but I doubt the validity of the claim. You're essentially a SPAM caller and are treated like one. Some of the calls go to the same people multiple times a day which makes them angry and understandably so. 

On top of that, you're sitting down all day on the phone in an office; it's absolutely soul-killing. I once made around 830 calls one day and got just ONE customer to agree to an appointment. 

I will say though that the management is very friendly, although overly enthusiastic about selling product. One of the managers once said in a meeting, "There's no substitute for the grind" aka, sitting down all day reading from a script. This job left me with a deep void of unhappiness, not to mention that you can't survive on the pay unless you're living with your parents. 

But to each their own, some people love their jobs there.

First they want you to drive to Maine for an unconfirmed sales appointment that does not know you are coming.  Then to Rhode Island for another "appointment" that's surprised when you knock.  Then western Mass for an appt with no one home or a one-legger.

You are always on the road to another cold lead.  Waste of time.

Newpro telephone appointment setters do no prescreening.  They get paid anyway.  They will tell the customer you will give them a 50% discount just to get an appointment, then deny they told the customer that - even though the customers have all the details.

When you do sell, you don't get paid.  They have a list of excuses why your paycheck is always - always - short.  Of course, they blame you.

Their prices are shockingly high. so high the customers get mad when you present the numbers.  Like three times higher than anyone.  So no one buys.  Good product though, worth about 20% more than the average competition, not 300% more.

The sales approach is also sleazy - you set it up at the crazy price and give a discount for "buying now" which the customer knows is a scam price.  If you're good (i.e. lucky) you may close 15%.  But who knows if you will get paid or just get some excuse about the job not working out, or a cancelation that did not really happen, or it was a "house-lead," or they only decided on a half-job, or it was misquoted.  They are very creative in the ways they avoid not paying you - that's how they make their money!  Newpro scams the customers and also the workers - huge turnover.  Don't trust a word they say.  Don't trust their reviews or the advertisements looking for workers, either.

I've worked at NEWPRO for about 2-months now.

NEWPRO is made up of smart, hardworking people who are all exceptional at their jobs. The headquarters is full of employees who have spent many years at NEWPRO, so they understand the home improvement industry inside and out. Everyone knows how to do their job and do it well.

What does this mean for a new employee? It means you will be working with passionate A-players who know how to keep their cool even when work gets busy. It also means the business is slim and has little, if any, excess employees. The benefit of this is that as a new employee, you will have a specific job to do and others will look to you as the expert in your role. In my experience, this lack of overlapping responsibilities is hard to find in many companies.

One reason why I really enjoy this company is that it deals with an industry built on real relationships, products, and hard work. Unlike a cloud security company or a software integration firm, NEWPRO's products are tangible. You can see the delight on customers' faces. Working at NEWPRO, you will have an actual impact on people's lives.

I'm also impressed with how the company seems to have a long-term approach to success. This is probably a direct result of the company growing steadily for the past 70+ years. I can see myself learning a lot here and being given the bandwidth to grow my skill-set independently as well as growing my role within the department.

Overall, it's a great company and I'm glad I found them.

Telemarketing is not for everyone and if you're not sure if it's for you this isn't the place to learn.  There seems to be a flux and how training is conducted. I feel I could have used more time being trained. They did treat you like an adult and we're not constantly on top of you. And the environment was relaxed not restrictive. The company on a whole seems supportive and the benefits are decent. The call center is likely a different environment than the corporate offices are building divisions. The quality of the product is outstanding. The initial environment was extremely supportive but production was required Within 4 weeks. My initial impression was that there would be a full four week training and then he would still be mentored. But the focus is given to those with natural Talent and if you can't keep up you fall off. I suggest you know you can do sales before you take this entry level job. Cummins properties keep the space outside Pleasant for taking breaks in you get free coffee free water once in awhile free lunch. The earning potential is great if you can do sales. If you can be aggressive and not take no for an answer then definitely go work for new Pro you'll have a good time. They will teach you it will be frustrating but the right people can persevere.

This job was advertised as an inside sales position but to accurately define it it is a telemarketer position. When I had my second in person interview, I was told that you could make 50 K just coasting or you could make 80 K to 100 K if you put in the effort. I soon saw that to be false. They inflated their numbers from back in the pandemic when homeowners were home and had nothing to do not sure if they didn’t do their demographics or they just misled me to get me in the door. the coworkers were nice and were helpful in the beginning management comes off as really nice and willing to help but as more days pass in there, you start to see the favoritism. I was very disappointed working there seeing how the pay did not add up to what they said, I also felt as if I was looked at different being a physically fit guy and having a partial sleeve tattoo on one of my arms noticed I was looked at very different, which is odd because I’m a very highly professional person and I usually never run into stuff like this, it definitely made me feel odd.for anybody Who’s in sales I would probably pass on this job. The turnover rate is too high. I watched on my first week there the regional manager get let go which was very concerning, but other coworkers told me that the turnover rate in this company is quite high. 

I have been with the NEWPRO team for 9 years!  When I say "team" it replaces the word "employee".   You are truly part of a family when you are employed by NEWPRO.  The most enjoyable part of my day? .....Every day is different and most days come with an opportunistic challenge....how do we earn someone's business, how do we create a happy homeowner experience.  We have a great opportunity in a very competitive industry.   We distinguish ourselves with features and benefits that are exceptional to any other home improvement organization and when a homeowner chooses NEWPRO we all celebrate the opportunity to create a delightful experience that will earn us more business and opportunity.  We are continuously learning from our customers.   Every area of the organization works towards the ultimate common goal of creating a happy homeowner from first point of contact through sales, installation and service.  AND most of all - giving back to the communities we serve with NEWPROcares initiatives and many other charitable events is so rewarding at NEWPRO!  It's a exceptional and honorable experience to work with a company who has been supported with a 5 star reputation serving New England for over 70 years!

After working in a completely separate industry for 10 years prior to joining Newpro, I was at first concerned about the learning curve. After my interview process and meeting the sales manger / director of sales, they’re straight forward explaination of how I would be trained properly and be rewarded for my hard work put me at ease. 

The paid training gave me something to live off of while I was prepared to run opportunities on my own. They work hard to identify employee weakness and strategize to help improve those areas so everyone has a fair opportunity to succeed. 

The commission structure is very rewarding (made more in a “slow” month than I did in any of my “best” months in previous industry). MOST IMPORTANTLY, the products, customer service, installation department, marketing team all eat sleep and breath the Newpro family way. You will never feel like your over-selling and under-delivering. The exact opposite quite frankly.

All companies have their ups and downs, but overall, NewPro has proven to be a well oiled family business with supreme products and employees.

At newpro you'll get 2-3 set appointments per day which you may drive 5min down the road to, or 2 hours. Normally they keep you going 1 hour to 1:30hr away to appointments. 

Although I made $120K while there, It was very difficult as most the be-back leads, and organic leads that the company gets goes to the top reps and you're stuck driving 2 hours away to someones house that mistakenly clicked on a Facebook ad and was curious of the product.

The pricing of the tubs and shower's are way over priced and often times you will find yourself trying to sell a $20K tub/shower to a homeowner who makes $30K a year on a high interest loan. It's just not gonna happen easily unless they're desperate.

Now let's talk about install times... I left the company In Oct and It's June, and I still has homeowners who haven't gotten installed calling me to ask where's their new tub/shower? I lost a lot of commissions with their ridiculously back logged install times.

In the winter the leads dry up and you'll be stuck with maybe 1 lead a day if you're lucky. 

Working at NEWPRO has been a really positive experience overall. The company offers great work-life balance and flexibility, which has made it easier to manage both personal and professional life. There’s strong potential for growth and advancement, and the pay, insurance, and 401K benefits are all very competitive.

As with any large organization, some decisions can take a bit longer to move through the approval process. Also, while the company is generous in many ways, it would be nice to have more paid time off, especially around the holidays—there’s no company-wide break between Christmas and New Year’s. That said, the pros far outweigh the cons, and it’s a great environment to build a long-term career.

Newpro started in 1945 and has always been cutting edge in marketing, sales, installation and service. You cannot ask anything more from a home improvement company. I love my job. I love the compensation package. I love the benefits and I love the atmosphere. 
Newpro provides great appointments and the customers recognize the name brand as representing quality. If you love talking to people and helping to solve their problems Newpro is a great place to work. 
In 25 years of working in home improvement I have never worked for a company that gave back to senior citizens and the military or to charities the way Newpro does. They help families in needs as well as support our troops and those who are having hardships. Newpro also supports their employees. Newpro is very customer service minded and offers great warranties that they really do back up.

Top Job Titles	Average Salary
Sales representative 34 salaries reported	$198,235 per year
Event marketing specialist 8 salaries reported	$57,500 per year
Call center representative 18 salaries reported	$24.39 per hour
Journeyperson plumber 22 salaries reported	$107,500 per year
Project coordinator 1 salary reported	$62,500 per year

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