concierge

front desk agent

front desk manager

director

massage therapist

NFC Amenity Management

I work as a Concierge Director for a property that NFC manages. With that, I'm salaried. 
The day to day of this job is great for anyone who has decent computer skills, is hospitality focused, and able to keep themselves busy. The majority of my day I sit at a desk and greet Apartment Residents as they return home and help get their food deliveries & guests up to their floors. There's some basic office work involved such as going through the mail, and tidying up in the amenity spaces throughout your shift (making sure pillows look neat, replenishing coffee). Other than saying hi and making sure everything is running smoothly, you have to be there to let residents that lock themselves out in their apartments and assist with the parking garage entry/exit when it malfunctions. 
I spend about a total of 10 minutes per shift doing "NFC related" office work. Mostly updating time cards and creating a schedule. 

For the price that you get for being a director, it's actually really great. 

I've worked at some larger companies, and the benefits were much nicer. There's not a 401k plan offered, and while they have good health insurance coverage options, it's pretty expensive compared to what I've been used to. 

The biggest downside to this job is that as a director, it is your job to ensure that we cover all of the contracted shifts for the property. Meaning, when someone calls out for 3rd shift and you can't find any on-call people to cover it... you have to go in. The area director has been really great with letting me have someone else cover my scheduled shifts so I'm not working 50+ hour work weeks, but it is hard to bounce back and forth/work doubles. etc. 
I will say that with the area director, she's done a great job of recruiting and setting up the entire Nashville system to work as a team rather than each property fending for itself. When I've called her because I'm in a pinch, she usually has one or two options of people to call to see if they can cover, and more often than not, it's worked out. 

Overall, the amount that you're paid for the ease of the job is pretty great. The benefits could be better. And when you're put in a situation where someone calls out, it can make for really long weeks. But management has been very supportive and worked really hard on building teams of reliable concierges so those long weeks are more of a rarity than a common occurrence. 

In the heart of a bustling city, nestled within the elegant walls of a luxurious hotel, I found myself thriving in the vibrant role of a concierge. Every day brought new opportunities to create unforgettable experiences for the guests, and I reveled in the joy of making their stay truly remarkable.

My mornings began with a sense of anticipation, as I eagerly awaited the arrival of the diverse array of guests. The lobby, adorned with opulent furnishings, became my stage, and I, the conductor orchestrating seamless symphonies of service. From assisting with travel arrangements to recommending hidden gems in the city, my job was a harmonious blend of hospitality and adventure.

One of the most rewarding aspects of my role was the opportunity to forge personal connections with guests. I became a trusted confidant, learning about their preferences and anticipating their needs before they even articulated them. It was immensely satisfying to transform a mere stay into a bespoke experience tailored to each individual.

The diversity of requests I encountered daily added an element of excitement to my routine. Whether arranging a surprise anniversary celebration, securing last-minute theater tickets, or guiding a guest to the city's best-kept culinary secrets, every task was an opportunity to exceed expectations and leave a lasting impression.

As the day unfolded, I found myself navigating a world of endless possibilities, armed with an extensive network of contacts and insider knowledge. My role extended beyond the confines of the hotel; I was a gateway to the city's treasures, curating experiences that transcended the ordinary.

The satisfaction of witnessing the delight in the eyes of a guest who had just experienced something extraordinary was unparalleled. It was more than a job; it was a privilege to be the architect of memories that would be cherished for a lifetime.

In the quiet moments, as I reflected on the day's events, I couldn't help but feel a profound sense of fulfillment. Working as a concierge was not just about providing services; it was about crafting stories, weaving dreams, and turning the ordinary into the extraordinary. My job was a tapestry of wonder, and each day unfolded as a testament to the magic that happens when passion meets hospitality in the heart of a bustling city.

A typical day includes handling/auditing packages. Dealing with external vendors, answering any questions that residents might have with regards to the building. Basic administration work. You will at your desk most of the time.
I haven't really learnt much from this job, as I've done this line of work before, but I would say that I've learnt how to deal with different types of people. Protocols and procedures have constantly changes due to the current pandemic. How to effectively also deal with homelessness has been another thing I've learnt. 
Workplace culture is very much basic. Show up for work, and get it done. There is a lot of issues with upper management, and it shows because so many people are quitting. Its really bad when a company has a high turnover.  Making promises, and not keeping them is not a good look. If you are a reliable/ hard worker you will be asked to come in and work extra shifts. High favoritism. 
When new people start, you will be expected to train them, you will be required to do more than your job description. Benefits are a joke! and lastly you will not be paid for working a federal holiday. 
I would not recommend people to work for this company - stay clear if you can. Go to a company where you will be treated well. If you are looking to get some quick experience, stay no more than 6-12 months. 

Make sure you check your pay every two weeks, constant issue with payroll. 
The residents are really nice, you can make some good connections being a lively talkative/social person. 




Any pros I mention are location specific and have nothing to do with NFC Amenity because you will either tolerate to hate your job based on the location you are assigned.

They will try to tempt people into the concierge director role with what seems like a lot of money relative to the description on paper. There is a very good reason for that! They will expect you to be available 24/7/365 and if you have any need to not make every second of your life available to the job you will quickly be pushed to the bottom of the barrel by upper management.

Upper management will gossip about you to other directors without a second thought, you will be gaslit into thinking ops issues out of your control are your fault and responsibility, and they will pry into your personal life under the guise of trying to help, but it will be used against you if you even think of speaking up.

They are a revolving door company because the people they hire are either severely unqualified, underpaid, or not suited to working in any role relating to customer service.

You will spend every moment of your life absorbed in the drama and problems of this company and it will eventually break you if you don’t get out. It took my family expressing concern and a massive downturn in my physical and mental health to realize the job was the problem and not me. Of course they treat any employee that doesn’t drink the Koolaid like trash that they never needed anyway. I see they still haven’t properly replaced me since and I think that says a lot.

Also pro tip if you still think you want to be a concierge director: they can’t make up their minds between hourly or salary and you will stack up a lot of overtime so good luck if you signed on for salary because the time spent off the clock will bring your comparable compensation to levels of a concierge.

The work itself is straightforward and manageable. If you’re someone that enjoys a daily routine, this might be a job for you. The residents at the location I worked at were usually kind. Getting paid weekly is also a great benefit here. However, that’s where the pros for this company end. While you have a set schedule (unless stated otherwise), it’s incredibly difficult to get time off because they’re often short staffed. The leasing company that I worked with was difficult to communicate with and often treated the concierge staff poorly. They let the concierge staff deal with all the complex issues while they do nothing! They left me to confront residents when rules weren’t being followed and residents have gotten aggressive with the concierge before. Leasing of course doesn’t do anything about it. They truly don’t pay staff enough to be treated like that. It’s not worth putting yourself in harms way. They want the world from their concierge staff but can’t bother to treat them respectfully. Upon leaving the company, they also didn’t provide a proper check or deposit for the final pay. They’ll give it to you on a prepaid debit card… an account I didn’t consent to signing up for. CA requires employers to offer an alternative to prepaid cards but I was told that there is none by management. Even if the law says otherwise. Be wary if applying here. The pay is not worth dealing with the company stress. 

These jobs are contracted job so you'll be a 3rd party sourced company which means you really don't have full management control. You basically play this middleman game between your regional area director and the property management company. This also means there is little to no wiggle room for a potential salary increase. They made me and other employees work when we were sick because we were always understaffed. I also had little to no control over the hiring of my staff.  I was always understaffed from the first week I was hired because of the turnover rate. They send you employees from other locations so they get burned out and sick of being tossed around easily. Oh yeah and sometimes they like to put you through a 16-hour manager training 7 months into the job. It definitely would have made more sense to do that my very first week of work considering how important all the information was pertaining to the job that was never clearly initially given. The location I worked at was a very poor workplace culture. Little to no real communication from property management.  I felt very happy and healthy going into this job and 5 months in could barely stand going in.  

The most enjoyable part of the job was a couple handfuls of residents that would sometimes bring you free food.

The on-site manager created a very uncomfortable and stressful work environment. She would frequently call or text me during my time off, which felt inappropriate and intrusive. She also micromanaged daily tasks but did not provide proper training. When I asked questions related to my job duties, she would respond with irritation, as if answering work-related questions was a burden.

It seemed like employees were not encouraged to stay long-term. I noticed unnecessary write-ups being sent to upper management, which created fear and instability.

When a new employee was hired, I was not consulted about my availability or preferred shift. Instead, I was assigned the least desirable shift and informed only one day before it began. There was clear favoritism in the workplace.

Additionally, I was asked to stay 30 minutes past my scheduled shift. I declined because I was not willing to work additional time without proper compensation.

The overall atmosphere was negative and draining. The energy on-site mirrored the management style—tense, unwelcoming, and discouraging. For me, this job was an extremely stressful and unpleasant experience.



This company has a lot of potential, but no interest in developing such potential. It all revolves around a few people and the rest, oh well, they are just the rest. I have two management degrees and I was consistently promised all kinds of things without anything happening. I tried to give ideas, make sure everything I did made sense but when I proved that I had way more knowledge as far as management and business than some and I proved that I good at my job, the started to ask me, and I quote, "just to mind my own shift and duties and stay out of management" when all i wanted was to help improve some of the processes. They just want you to sit or stand at a desk all day and refill a coffee machine, bring packages to the residents and let deliveries up and down the elevators. You will have no room to grow here. There are people with almost a decade working there and that's all they do. If you like that then that's the perfect job for you, but me, I need to constantly grow and improve. If you're like me, stay away from this fake company. They just promise and never deliver. STAY AWAY!

I did my best for the company. Stayed late when required, arrived on time or early when possible. Made an effort to respect everyone I interacted with. When COVID hit and the turnover rate skyrocketed I was a steadfast member of the team. Despite my hours routinely being truncated so that I was constantly earning slightly less than 40 hours weekly (despite working more) I was still content with my job.  When I asked for a raise, in order to continue to take pride in my job, I was denied. One day I left post without being relieved because the concierge replacing me was late (per usual). I was terminated the next day, all my efforts to be a good employee disregarded. With that being said, the hourly rate was more than most other job in there area and I got to wear a suit to work and my direct supervisors were fair and amicable people to work with. Were it not for the friendships I Fostered with my supervisors I would've probably quit of my own regard. If they offer you a position, by all means accept. It's a job, but less is more with this job, and going the extra mile will only leave you disillusioned. The employees who last here and still remain happy are those who just punch the clock and go on autopilot for their shift. 

I will be honest and say NFC has surpassed my expectations in being an amenity company. I come from hotels and started my residential experience with a building management company who was not interested in my development; the days were long and stressful. I have heard of experiences with other concierge companies where the staff have been exhausted. I can say as of today, this has been the happiest I’ve been at work for some time. I have no issues contacting my manager, or anyone else on the management team. If I have any questions for payroll, I can call or email the payroll team for a quick reply. But one of the best things to speak of is NFC’s interest in my development with the company! I was invited to experience a management training weekend in the Tri-State Area (I’m a Jersey Boy so was happy for a trip home) and provided tools to help my team become the best we can be. To top this off, there was a Q&A with upper management, and everyone was comfortable with questions. 
I would recommend anyone to work with NFC Amenity Management, but remember this experience is what you make it. It is your responsibility to seek advancement, and ask questions when you would like answers.

Top Job Titles	Average Salary
Concierge 7 salaries reported	$19.50 per hour
Front desk agent 8 salaries reported	$18.94 per hour
Front desk manager 1 salary reported	$54,595 per year
Director 1 salary reported	$30.00 per hour
Massage therapist 10 salaries reported	$69.30 per hour

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