software engineer

account executive

NICE

Base comp is good, ranging from fair to somewhat generous. Benefits are adequate yet dated, not really competitive in the tech industry. 

People wise, you will find several smart and friendly people. You will also find some power-dynamic obsessed, aggressive, and/or gate-keeping people.  

Some cons - It's hard to find colleagues who can effectively articulate how the tech works in an end to end manner. It's difficult for Product to do client research as the relationships are gate-kept by Sales. Cross cultural work can be tough entailing working across up to 4 different cultures and time zones.

Some pro's - If you're coming in with strong skills in facilitating SaaS software building process and strategy you can move the needle here and stand out.  The mission is inspiring - stopping bad guys from committing financial crimes used to finance really bad stuff. If you are motivated by innovation - there is lots of room to innovate you just have to be persistent and patient.

Bottom line: Actimize is the market leader in the space. They are also a Sales-led, legacy on-prem implementation shop experiencing growing pains on their modernization mission to become a Product-led SaaS shop.  IMHO, while this place won't be for everyone, it's typically a worthwhile career experience to make an impact within an org at this lifecycle stage at least once in your career.

Status reporting, resolving client issues, communicating with developers and business clients, analysis requirements, project documentation, and reviewing plans.  Translating business requirements into functional and technical specification; organizing resources and software engineers in executing project functions; reviewing project process and assessing progress to manage project schedules.    

Understanding the software project features, clarifying misunderstandings; analyzing client transaction data and resolving issues.  Clients will make demands often expect results within short time periods.  Adequate communication becomes imperative to managing expectation and avoiding project delays and derailments.

The hardest part is delivering bad news to a client when errors were made or project is delayed; balancing client expectations and technology commitment when the software product requires customization to meet client requirements outside product capabilities.  The most enjoyable is reaching the client's satisfaction when the product finally delivers expected results.

I worked as a Tier 2 Support Engineer for 4 years and then as a Project Manager for 2 years.  The first 3 years were very busy and I often worked 60-70 hours a week BUT so did my coworkers.  And the environment and our team made it an awesome place to work.  Then came the first management change and as things started to become less of a great team environment and more micro managed I transitioned into the role of Project Manager. In the new position there were wonderful challenges and a good environment until less than 6 months into that position there was another MAJOR management change.  Things went downhill from there and the third CEO level management change was catastrophic for the atmosphere.  

If you didn't answer emails, texts, or calls at any hour of the day you weren't giving 100%.   Being an Israeli based company that meant that if emails came in at 3am MST you were still expected to answer immediately.  

NO WORK-LIFE BALANCE no matter what their company mission statement says.

Consistently busy with customers.  Management is very micro-managed.  Must meet specific numbers and maintain good communications with customers.  The hardest part of the job is staying on top of all of the service requests that come in.  Average number of tickets per Engineer is 30 - 35.  The most enjoyable part of the job are the peers you work with in the call center.  A typical day is having a couple of hours on the High/Critical Shift where you take those types of tickets and work them.  Sometimes the tickets can take over your day and all the other priorities get pushed off to the side.  As soon as you get behind, you will never catch up as customers call and want you to work on their tickets exclusively and you continue to get overwhelmed by the ticketing processes.  Things I have learned is to cope with a HIGH Stress Environment.  Management is always looking over your shoulder.  You do not get praised on a good jobs but Management calls you out in front of your peers on issues that go bad or you have no control over.

TYPICAL DAY AT WORK
• Candid discussions with customers about their expectations and desires (regarding the product)

WHAT I LEARNED
• Real world uses of the product
• Discovering new capabilities of the product by pushing the limits of what is currently known; then sharing it with the rest of the company so others will know what it can now do

MANAGEMENT
• Gives me the freedom to find new uses of the product
• Gives me the opportunities to expand my knowledge of the product

MY CO-WORKERS
• Really smart team mates
• Always happy to share their knowledge and experience

BIGGEST CHALLENGE
• Keeping the customer absolutely thrilled with the product
• Keeping the customer truly satisfied with my consulting services

FAVORITE PART
• Achieving the absolutely thrilled and completely satisfied customer

My direct boss spent more time on vacation than in the office.  In fact, it became a running joke with clients and was the second question asked right after how was your flight.  The seniors above my direct manager stuck their heads in the sand when issues came up. When you asked for additional support, as you had too many clients or had been on the road 95% of the time.  The senior staff said they would look into it and then avoided you like the plague until they needed you to do something else.  There are only two things I miss about the company 1) my peers and we all dealt with the same issues and supported each other and 2) my clients must I enjoyed working with people who actually appreciated the work I had done. I still speak with the majority of my clients today.

This may or may not be the place for you.  Be sure to do your due diligence when it comes to the management of your respective department, and accuracy of the environment at hand.  The demands to maintain growth within an environment that is limited by red tape makes for a very stressful environment. Strong heritage provides strength, commitment to innovation provides motivation, but the barriers to actively execute for a variety of reasons can disarm even the most ambitious and resilient.

A typical day starts off with a plan on what sites to work on and within an hour, a system blows up. I would then spend half my day working on a system I had no plans to work on. The sites I planned to work on get pushed back to a different day.

My coworkers are hard workers who, like myself, are just trying to keep up. Since working at Nice, I have learned a great deal about databases, specifically MYSQL and MSSQL.

My favorite part is performing some procedure I've never seen before and watching it correct the issue I'm working on.

My least favorite part is watching the software not behave the way our advanced engineers and R&D team advise it should.

worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.
 
Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.

• Manage approval process and preparation of travel expenses to be invoiced to customers
• Review Statements of Work to validate whether the expenses are billable to the client and ensure compliance with customer agreements.
• Accurately compile expense detail summaries for invoicing along with supporting documentation.
• Prepare a report including complete breakdown of invoices on weekly basis to monitor travel expenses incurred to company.
• Analyze expense reports and suggest innovative ideas to upper management for improvement of work and productivity.
• Work independently on special projects related to future forecasting. Analysis and reporting.

Top Job Titles	Average Salary
Software engineer 4 salaries reported	$90,500 per year
Account executive 1 salary reported	$34.50 per hour

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