shipper

production specialist

team member

customer experience representative

assembler

NORD DRIVESYSTEMS

Nord Gear really was a great place to work! A typical work day started first reviewing all accounts that were on credit hold per a report I ran in Great Plains and later in SAP. My first priorities were to review the accounts and clear them from credit hold and release the orders into production.  Once that procedure was completed, I started on my collection calls, followed up on promised payments made, reviewed and investigated short payments, reviewed credits to be issued, and maintained Excel reports for my supervisor on projected cash payments.

The management team at Nord Gear was really world class.  I had excellent relationships with the President, my supervisor the CFO, the sales team, customer service and the shipping dept. Our accounting dept was friendly and always open to offer input on specific accounts.  I would have to say that was the best part of my position there-I always felt like I was a part of a team who's focus was always the customer and how to assist them and keep their business of course!  The hardest part of this job was some of the followup required with the sales reps on issues that needed to be reviewed and discussed.  I made sure if I there was an upcoming credit hold issue with an account that they were notified both by email and a personal phone call.  I never left any loose ends and ensured they were updated fully as was the customer.

Finally, the management.  What I learned was that they genuinely cared about their employees. They were always approachable and had time to discuss any issues or concerns. My direct supervisor the CFO, encouraged my professional growth and supported my decisions to excel in my position. He allowed me to work independently which gave me my wings to soar!

What is the best part of working at the company?
Very sales oriented company, so they are willing to support the salespeople in advancing there certifications and degrees. 

What is the most stressful part about working at the company?
Communication with the world Headquarters in Germany. Simply because of the time zone difference and holiday period. 

What is the work environment and culture like at the company?
Expanding the capacity to support Spanish speaking employees. And plenty of company sponsored events. Free food, movies, and fitness activities.  Very diverse on the floor and office positions and management are becoming more diverse as well. 

What is a typical day like for you at the company?
Arrive and check emails, provide support internally were needed and then focus on obtaining and satisfying new customers. Company motto is “Orders,Orders,Orders”.

Expected to put in excessive time regardless of other commitments outside of Nord Gear. Looked over for advancement though more qualified and knowledgable of products. Customers and Salesmen often showed gratification of services provided allowing for some positive in an overly negative environment. Hardest part of the job is having customers call and blame you for errors in the orders that were supplied to them and asking for things that are unattainable. This along with being verbally attacked by customers when others failed to do their job adequately.

Nord gear does have a good sense of job security. They do have a pretty strict sick policy offer only 3 sick days a year. They're health insurance is catastrophy insurance.with a very high deductible before anything is covered. The managment in the factory are all friends and stand and chat all day. None of your concerns will be addressed or awnsered. I am pretty miserable there and will be looking for a new job. There turn over rate is in the 90% range. Thst speaks for itself. I can not speak to how the office area is run. There are some employees with longevity so it must be fir some people.

Job duties were not as promised. My manager did not spend needed time with me during development stages. Too much time in meetings or out of office. Manager was also very opinionated and a bit arrogant. He pawned me off to others who clearly had more work than they could handle and little time to do onboard training. Pay was slightly below average. Benefits poor.  Area housing costs and general cost of living high compared to other metropolitan areas in the state.

Although the company was very busy and stressful I enjoyed working there. A typical day would consist of myself entering 35 plus orders, talking about 18 calls and returning several calls. emailing clients, management, and outside salesmen. I learned what gear motors are and how they are used. I learned different components of motors. The workplace culture was upbeat on most days. The hardest part of the job was the turn around rate with employment. The most enjoyable part of the job was learning new things daily, the pay and the work schedule.

I truly enjoyed my time at Nord Gear. If it weren’t for an injury that occurred outside the work place, I’d still be there. You need to be able to learn and understand their products to excel, but the hands on training and Management team do an outstanding job at making sure you are ready to perform. The office setting is relatively relaxed, coworkers were easy to get along with, support was available for custom projects and technical information. 

You start at 8am, they have flex time (a grace period) but sometimes HR won't honor it even after agreeing on it with the supervisor. Direct management is done very poorly. It's best to be subpar at your job so that work isn't piled on to you, especially when you're not receiving the compensation. The work itself is very easy if you follow procedure, it's just hard to keep up with the toxic work culture. Remember, HR works for the company. 

Without a background in motors/gear boxes the learning curve is definitely on overdrive...
Co-workers are terrific at helping should questions arise & they will!
Trainers can be contradictory with information and a general lack of learning materials does not allow for an easy onboarding process...there are incomplete workflows, an expectation to recall complex information after hearing it once, and a general lack of process oriented training...you are expected to piece it together

I worked there for about 6 months. The people are great.....that's the only good thing. Management is absolutely terrible. The head guy on 2nd shift doesn't know anything though. You ask him a question and he tells you to find someone else to ask. The overtime is horrendous, it's every single day and NEVER stops. You can't have a social Life and work here, it's just not possible. I would never recommend anyone works here. Unless you want to work a bad job

Top Job Titles	Average Salary
Shipper 1 salary reported	$20.63 per hour
Production specialist 2 salaries reported	$19.25 per hour
Team member 1 salary reported	$20.00 per hour
Customer experience representative 2 salaries reported	$26.95 per hour
Assembler 5 salaries reported	$19.60 per hour

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