it administrator

NSC Global

I just quit this job a few days ago and I want to provide a good review here so I can help others with their decision in accepting an offer from NSC.
The job description they posted here is has little to do with you will be doing. Sounds good on the paper, but in reality is bad.
I was told that I will be handling the Client in the Cleveland office troubleshooting PC's. When I started they wanted me to reimage laptops, handle the inventory which required a few things to do and troubleshoot whatever laptops they had at the client site. In my 1st week there I got the technical training on the reimaging part of the job form the former tech, which was good. It was a lot of information to cover. In my 2nd week somebody from the headquarters started training on the ticketing system. This person was not a technical trainee and she couldn't handle it very well, she was changing things every day. However during this training I starting understanding that I will be covering support remotely for a few more offices in the USA, which I had never bee told during the interview process or after I started. While I was reimaging and troubleshooting laptops in the Cleveland office, I had to handle other customers over the phone and remotely. There was tons of work for me, I barely was able to take my breaks. NSC offered me just $15/hr for this position that required a lot of work. Not worth my time. My work schedule was 9 hrs/ day plus 2 hrs commute, so 11 hrs per day I was gone.
 Since I was not told that most part of my job was remote troubleshooting, I feel like NSC deceived the whole process and job description. So do not fall for this job unless you like to do entry level remote support. You can find work remotely from your home for that kind of money.
Another thing is their benefits are minimal, no personal time allowed before 1 year, health insurance with high deductible, no raise, no room for advancement.

Not great health insurance coverage 
Average if not below-average availability for PTO accrual
Culture and DEI is either nonexistent or an obstacle for management and leadership to work around and not improve or plan for
Many parts of the company were heavily siloed and did not follow ANY process improvement of management methodologies like Lean, Agile, or Scrum that I can recall. Project Managers were constantly contractors and would be improperly or not onboarded at all for several-month massive transition projects leaving lots of the organization and management to whatever the most capable team leads or devs had available on top of our own workloads. US management was commonly unavailable for any sort of conversation with hourly employees and Tower Service Managers had to make decisions and lean more heavily on their management teams for data and workforce forecasting needs which resulted in cutting corners and sidestepping process as well as contract scopes, relying on individual technicians in the field harder than they should have been. Employee turnover was high and morale low. 

Great entry level job, however don't expect any official training or advancement opportunities. The company's management and operations which is critical to a company's success is very weak and they appoint individuals whom do not have the technical skills, peoples skills nor the capacity to learn in positions where they are supposed to facilitate, organize and empower their employees in order that they may in turn feel supported and can pass that confidence on to their customers. 

The management absolutely has no appreciation of their staff and employees, gives not bonuses or raises and provides little to no training since most of the people have no idea what they are doing or the previously employees have already taken off before without their 2 week notice..

You are just another stone they step on here and as soon as they find an employee with basic or mediocre and at times no experienced (but have connections to an owner, or other higher position) they will in lay terms "Lay you off" or terminate you like you never existed...

NSC employees act in positions of little to no autonomy as subcontractors (and sometimes even sub-subcontractors) to their actual clients.  There's a clear emphasis on maintaining the status quo - keeping the lights on, as it were - rather than preventatively addressing fundamental problems with client infrastructure, procedure flaws, or behind-the-scenes technical red flags that are not properly understood by front-office management.

Employees are required to use an obscure coding system to account for every minute worked on every ticket, to be squeezed into a narrow list of IMAC/incident categories that assume front-end desktop support as the primary function of all of their personnel.  This is used as shorthand by the business to kill two birds with one stone - to supply billing codes to the client, and unceasingly micromanage employee activity.

NSC workers are also required to check in & out with their (off-site) manager & client Service Delivery Manager at the start & end of each workday, further contributing to the atmosphere of distrust & micromanagement fostered by the company.

The job required me to do tier 2 lvl deskside support IT tasks on-site (troubleshoot computer software and hardware issues, set up computers at customer sites etc.)
This was generally a contractor job, so we worked for a company that works under another company (really aggravating)
I was assigned to an area manager for my location, even though the manager was located outside of my location. So there was no micromanagement. However, the area manager was very helpful and reachable. 
Most of the clients I have worked with were great! However, the job got a bit testy due to poor communications. Many times users tried to get assistance without submitting ticket requests first (like they are supposed to). Unfortunately, this can cause a lot of disorganization and wasted time. This factor has helped me to learn how to organize my time with users and learn how to lead users to a solution without sacrificing unnecessary time.

NSC is a great company--if you like having non existing leadership and overbearing middle management. 
Worked IT for over 15 years and have never had a company be so absolutely backward and mismanaged!  How can a company like this function? 
 The job specifics I interviewed for was totally the opposite of what was happening onsite...I had four middle management level bosses, three of them being offisite, that had no idea what they are doing...they had no onsite data center manager...and the existing tech was so emasculated by management that he was basically a drone.  
 Any "training" that was supplied was in a wiki that had not been updated since 2014!   There was no chance for advancement or professional acknowledgment... just do your job and go home. 
 I would pass on ever working for NSC Global or any of their "umbrella" companies Antheilo or Atos.  
Furthermore,  I am still having to deal with this company about getting reimbursed for personal vehicle mileage since they conveniently locked me out of my time card software. 
Run... do not work for this company.

NSC's general policy of paying people a flat rate, regardless of experience contributes to their high turnover.  I've seen hard working, skilled IT people being paid the same as people who had no prior IT experience, you can't retain talent this way.  

Weak paid time off policy- 3 holidays plus 5 vacation days.

Poor communication from management-weak training discipline.

I've had over 26 years in the IT industry, my impression is the company treated people as rent-a-techs that would be dumped as soon as the client contract was dropped, due to weak performance.  

If you're in a tight spot financially due to a layoff, this would be an okay company to work for while you keep looking for a job. Some nice, talented people work there, because they had to be.  Keep in mind that if your standards are high, be prepared for frustration.  If you have limited experience, this could be a decent starting place, but don't think all companies function this way...keep your standards high, learn as much as possible and move on to something better.

As what's typical in IT Support, a large company such as Cap Gemini  will have the IT contract with an enterprise, and subcontract positions out through another company, such as this one, NSC Global. I've been in IT support for 11 years and have never had such bad benefits. They originally were only gong to give us 5 days paid time off until every banded together and made such a stink about, so then they give us only 8, and WE HAVE TO ACCRUE THE HOURS BEFORE WE USE IT! The Aetna health insurance is pretty bad but that seems normal to me. The second main gripe is that there is no push back from them towards Cap Gemini for all the complaints we've had about the hostile environment we have to work in. They just get paid to fill the positions, they don't care. Oh, oh, and lastly we don't get any of the required paid sick leave up here in Seattle, because they can legally just give us more PTO instead... maybe that's why we went from 5 days PTO to 8.

I worked for more than two years for this company and I can say that I found staff in some cases completely unprepared, no clarity in company procedures, low salaries, if you ask for a meeting with some manager you can rest assured that you will never receive an answer, no respect for employees (indeed employees are always ignored), the basic rules for a good working relationship are lacking.
Do yourself a favor and don't go to work for a company like this, you will be dissatisfied, not listened to and you will have to do the work that your other colleagues will not do for you (e.g. remind HR staff about reimbursement of expenses, your holidays and your leave , always check the documents that are sent to you to avoid errors, you will speak with your managers and your colleagues to solve work problems and no action will be taken). 

I was forced onto this company as my previous employer's contract got bought out. Since then, there was 0 direction from management. There were no standard producers. What you do one day changes the next. You are told one day to do a given task a certain way, the following week, you are put on the spot and told that you should not have done it that way. Afterwards you get in a meeting because your performance is not good.. This is my first review of a company, I am here warning you. Your immediate supervisor won't be in your town, you are to follow someone else who has no idea what they are doing, Don't bother trying to report, it will no good.
If you have a family, or expect to have one, have a job that pays a little less, STAY THERE. do not come apply to this company, I first hand seen people who been with our old company for 12 years gone within 30 days of new ownership. These people had a family and was not given a reason.

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