driver

cherry picker

forklift operator

warehouse lead

service delivery manager

NSG Pilkington

There are many different production cells with many different job experiences in each. The production cell I worked in always had overtime, never had enough materials (due to manufacturer problems), and way too many uncontrollable variables that tended to lead to a lot of downtime. Some run perfectly all the time and almost never have overtime. Others run perfectly all the time, but only have two shifts so they have to work a lot of overtime. 

The majority of people they hire are lazy, unmotivated, sometimes undisciplined people just looking for a paycheck. That's most factories, I know, but when you work in a specialized field such as this where you're making a product with specific quality specs one poor worker will hit production very hard. It seemed like sometimes they would hire anyone who wasn't doing drugs right in front of them and could count to 7. Common sense wasn't always abundant, and they would rehire people very shortly after they were terminated for some reason or another. There were a lot of the wrong people in the wrong positions as well. There were times when people that didn't know what they were doing were promoted to certain positions over more qualified candidates and are still in the position despite being terrible at them.

The work is relatively easy once you get past the first few training sessions. You just need an insatiable desire to better yourself to be truly good at what you do everyday. You need that wherever you go, but here you need it doubly so because with the amount of products made in a day, week, month, etc. there is no room for error. There's a lot of product moving through and every one needs to be perfect.

Management know what they're doing with production for the most part, but there's a lot of problems that don't get dealt with, many of which revolve around people. Material things are easier to keep track of, whether they are in abundance or not, but people need to be dealt with an unbiased approach. That doesn't happen very often. There are some managers in the different departments (quality, HR, etc.) that pit themselves against production if, for example, their department made a dire mistake and is being called out. It's all one big team that needs to work together, but often times their are teams inside the teams that just play the blame game and throw each other under the bus.

However, if you work hard, show up every day, and stay on the good side of management you'll gain their trust. You will be able to move laterally or ascend and get the support you need in the areas you need it.

Well as a former 10 year Team Lead veteran of pilkington I can say is


good luck!

Team members at the New Brighton location are outstanding! Very well driven employees and will help you as a new team member fit right in. I know this because that is the current culture that is instilled in them.

Hours can be stressful as the glass business is like a roller-coaster through fast paced high workload peak summer  month's and slow durning winter month season's..expect overtime in the summer.

Communication in the warehouse was solid. Everyone had their roles and responsibilities with incoming truckloads and pulling orders for customers throughout the day making sure the customer was being helped.

Unfortunately middle management has no clue what is going on and why is that?

Most of the time you can expect the Service delivery Manager sitting at his desk doing nothing but wasting payroll dollars.  He rarely walks the warehouse and dictates communications through only email. And don't look for advice or mentoring as again he seem lost in his role as the manager.


If you are considering the Team Lead position..EXPECT TO DO HIS JOB as well as yours because that guy fakes it to make it in his position and will not help you when time are tough and are needing it the most. I do believe it is because the lack of knowledge he has for the company, products, employees and ultimately the customers.

In conclusion, I would only suggest taking this position if are looking to work a 9 to 5 shift with no weekends. Other then that most of the crew is great but the Service Delivery Manager running that place will soon run them out. I hope the best as it was a great job..I just couldn't take the constant management changes that one day will ruin this location. 

Workers see a lot of waste in materials and time. When it is brought up to production supervisors it is ignored. The employees will mention it to plant management and it is again ignored. Employees are told because they only have high school diplomas they do not know about Economics of Industry Supply and Demand but it is clear to see when you are throwing away thousands of dollars in glass product that has been sitting in the warehouse for years and you have AGR stacked everywhere and blocking aisle ways and the lines are still running the material it is wasteful. There should have been a new electronic scanning inventory system in place years ago that could have started a JUST IN TIME system and the warehouses would not be full of materials that have "caved in", are bad product, and "lost" product because nobody knows where they are in the inventory. If management truly cared about the plant's vitality, it would open up to suggestions to those that are "in the trenches" working with the product every day and seeing what works and what does not. The employees feel as if the plant's doors are going to close at any day and their future is shaky at best.

They don't provide enough tools for everyone so prepare for your tools to go missing and not being able to complete your job.. they also don't provide enough forklift for everyone so prepare for that to go missing to...they are clueless to what's really going on  was only there for about 4 days and had very little to no training forklift stopped working due to a door issue that they knew about and I got stuck on the other side of the plant then they said I disappeared for a long time even tho I showed them the issue I was having makes alot of sense right.. then they say it isn't working out because the line went down for ten minutes I showed them that someone keeps taking off with the tools and forklift I need for the job they pretty much set me up to fail and then wondered why I was failing and If u can't stand in upwards of 100 degree heat everyday don't even think about working here was told by some people that have been there for 30 years they brought in management from outside that has no clue what is going on ..I've never had a job for less than a year so that might tell you something...don't waiste your time here it isn't worth it and never will be

A typical day at work consisted with a morning meeting to go over the daily jobs list and to hand out the list of pms . radio communication meant we were able to be dispatched to a task very quickly. At the end of the day we would enter a detailed history into the system and have the availability to trend failures.
Communication between management and the employees was excellent in most cases, the parts availability was between good to excellent. The procedures were well thought out and the training plans were excellent.
There was little to complain about management,
The Co workers had some issues with changing work requirements and had little consideration for the changing requirements on the company.
The hardest part of the job was leaving it. Good work environment and planning helped me to really enjoy working there.
Getting to be trained on the latest technology and feeling like our input really mattered

A union shop, but salary personnel do not always follow seniority rules. Supervisors will lie when they are wrong to make employees look bad. If you have safety issues they do not care unless they come up with it first. They do not treat you with respect especially the older employees who have been there when it was Libbey Owens Ford. This is because they want to get rid of the older employee because they make more money.They hire and fire people left and right. It's like communism, the way they run things.New employees make about half of what the older employees make doing the same job. The department where I was at works a seven day rotation or a five day rotation although there were a couple of jobs that are straight days. Days: Sat- Fri. Midnights: Tues- Mon. Afternoons: Thur- Wed. Five day rotation is Mon-Fri.This means you get one weekend off a month on the seven day rotation. And a three day weekend between day shift and midnight shift.Shifts start 6:30a-2:30p. 2:30p-10:30p and 10:30p- 6:30a depending on the shift you are on that particular week.

I loved going to work everyday, some days were 12 hours long and some weeks were 7 days, but I still loved to go in for work.  The people were great: management listened to us hourly people and met us with compromises. The benefits were great as well.  After NSG took over I began to dread going into work because it was no longer a "fun" place to work, we no longer got to listen to the music we liked the company pumped in music throughout and they began a "I am telling on you atmosphere" where they were more worried about who was doing what than they were about the quality of the product.  It's now a dark, depressing and full of stress atmosphere. If questions were asked about "why are you/we doing this?' we were either written up or terminated. We went from an extremely low turnover company to a- we can't keep anyone here to work company. That says a lot about the company's management. We were a highly respected company now we are the company of last resort for work. It's just sooo sad.

Nice facility...extremely hot in some areas...what I've noticed at this place is that if your someone who has a good head on there shoulders and it's easy for you to learn a job compared to someone who only learns certain jobs...theres no difference in pay...I think everyone should have to learn whatever everyone else learns and if not then there should be a difference in pay...now the scheduling...seems like a for a few weeks your busy and then some weeks your not...2-3 days off during those weeks with none of those days being paid...if you decide to work here pick and choose what you want and what you don't want to learn...I'm not saying play dumb but you get the point...part-time positions are NOT required to work NO OVERTIME...full time employees it's mandatory which usually occurs when machines/robots break down and you need to play catch up...there break room is top notch...if you can stand the heat and you can get away with learning only certain things then you'll have no problems here.

A typical day of work consists of delivery driving, both local and as far as out of state. A more than fair amount of computer work which includes consolidating customer invoices and account balances (typical accounting work). General warehouse work such as cycle counts, maintaining proper inventory, and plenty of physical labor. management does things right, however true leaders do the right thing. Unfortunately I have seen a fair numbers of co-workers come and go mainly due to the fact that this type of work requires you to be on time and willing to help out in multiple ares when needed. However the individuals i have met that do come and go have been very pleasant and easy to work with. One of the more difficult aspects is keeping up with the amount diverse work due to a current under staffing of our facility. Most of all I have enjoyed the flexibility aspects of our center.

A typical day at work would be a quick start up and right to work which is nice way to get the day going.

I learned a lot of very useful information from Pilkington from co workers, and management to help me grow and become and even more effective person in both life and work.

Management has decent people working only drawback is a lack of communication which causes some disruption in the plant but otherwise willing to work with everyone on the floor to help maintain a good place of work.

The hardest part of the job is when getting bad quality glass or hardware creates a stall in production, which cannot be helped at times. Confusion when major work is being done in the plant is hard as it can cause unwanted stress.

Having good fellow employees to help you through the day by giving advice on the work, helping you improve, making sure that the work environment is fun and not boring.

Top Job Titles	Average Salary
Driver 272 salaries reported	$19.78 per hour
Cherry picker 39 salaries reported	$19.67 per hour
Forklift operator 31 salaries reported	$19.16 per hour
Warehouse lead 24 salaries reported	$23.47 per hour
Service delivery manager 3 salaries reported	$67,786 per year

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