customer service representative

call center representative

help desk analyst

consultant

data center technician

NTT DATA

This company goes by “Attitude makes a difference” : It is the unprofessional and unethical attitude of management that is leading Everis USA to a complete failure – That attitude is what’s setting “Everis apart” from so many well established consulting companies in the USA.

Let me “elaborate” a bit more on some of the comments posted in glassdoor.com :

1) “Every employee owns everis (in the form of stock)” – Well this is actually true but ONLY to an extent – You must be an Everis employee for at least 3 years (I doubt you could last that long…and the company must be able to meet the 5-years profit goal – very questionable at this point)

2) “Unlimited Vacation - take it when you need it - and even Senior Management truly "shut off" when on holiday” (Ok, so unlimited vacation is based on the client’s request – so if the client needs you during holidays (Christmas, etc) you can’t simply take any vacation – the only vacation you would have is during August – That is because the only client that Everis has in Boston work based on the Spanish summer schedule – so you are required to take 2 weeks off during August whether you like it or not – at the client request)

3) “$250 work life balance pay - for child care, or gym membership (per month!)” - I rather be paying that out of pocket if I’d know I get to work for a company that pays and treats their employees as they deserve.

4) “Growing company - chance to come in early” – Save yourselves a headache – As long as this company is being managed the way it is now, growing pains will never go away.

5) “Possibility to travel abroad” – Absolutely NOT true – I can guarantee that 98% of the employees DO NOT TRAVEL ABROAD – The rest of (2%) are the Spanish Directors who flight to Spain to visit their families during Holidays – That’s how much traveling abroad you can expect here.

6) “Change in projects means your job can change - stays interesting” – Unless Everis sells any other work outside Santander Bank In Boston (which they have not been able to achieve it for the past 3 years), you will get stuck with the same project over and over again. Leadership has limited or NO visibility what you do on daily basis – their main concern is making profit out your work - no appreciation for your hard work.

7) “Company really "cares" about its employees wellbeing” – The “mentoring” and “counseling” concepts, which are well known in most of the reputable and solid US consulting companies, simply don’t exist here.

In addition to this, I’d like to point out few additional things any future employee/client should be aware of :

- Pay is way below market, especially if you are being recruited to work in their Boston office … And if you are ok with that to start your career –don’t expect to learn anything from any leads or managers, no methodologies, no best practices just few some documentation in Spanish that requires thousands of hours using Google Translate.

- Turnover is extremely high. Do not expect to see people in Everis working for more than a year – The majority of the people in Everis USA are inexperienced, young graduates who are sadly thrown to things they are not prepared for neither trained for. You will NOT find smart & experienced professionals here – The ones that Everis was lucky to recruit were smart enough to jump out of this boat before it sinks!

- Everis management apparently don’t seem to understand the educational background of many of these young professionals, so if you are a business administration major (with a minor in finance), they think you are a great fit to be a Cobol programmer for their retail banking client … Attitude is everything!

Senior Management must take responsibility and accountability for their own actions and results: Do not expect inexperienced young professionals to do your job: Sell more work. If you came to the US to sell work and expand this company then you should have done your homework first: Understand the US Consulting Market, be proficient in English, understand what drives and motivates employees and clients in the US, and understand your competition. You should have not opened offices in the US assuming that every single client was going to be an easy sell as Santander or any other Spanish retail bank companies you work for.

Too many unethical practices that Everis might get away with it overseas, but in the US it’s just a matter of time, until Everis actually gets audited for so many unethical and illegal practices. If you want to earn the respect of your employees and your clients, you need to start working as a company that understand what it takes to run a business in the US. Lead by sample!

Everis should your employees with respect and fairness: Everis USA cannot expect to keep their employees content if they continue to treat their employees with disrespect and unethical practices – Treat them all equally good – Not only the ones that get to be your right hand and in some instances, more than that... Management can’t simply continue ignoring the fact that good and valuable people keep leaving the company on regular basis. Management can’t continue blaming this high turnover due to other reasons BUT their poor judgment and management skills.

Speaking out in the name of so many (young as well as seasoned professionals) who have fell for the lies and false promises of Everis management, there are some fundamental flaws in this company. Everis could have had a successful story in Spain for the past 16 years but its business model and arrogant attitude of leadership that simply don’t blend well with the US work culture. If you ask directors and managers about their career backgrounds, you will soon realize that the majority of them have worked for Santander Bank their entire career. They do not know any other ‘client’ BUT Santander, they hardly have any other experience in any other industries and have not had exposure to work in any other technology other than Santander’s own system – As a consultant – How can you learn from any of them? PMP and Six Sigma NON existent. Yet – Their EGO are as big as their words of ‘wisdom’ during the monthly meetings.

At this point in time, the reason why I see Everis still in business in the US is due to the fact that, the only clients they have been able to keep so far are Spanish-based companies. Once these companies are on their own and don’t need more programmers/analysts (of more bodies), it’s questionable what the future of Everis will be.

And last by not least – If you speak up and make public their unethical practices – you simply get kicked out! – Where’s HR?

The two NTT managers at the Academy, should have been identified by NTT leadership long ago (climate assessments, talking to employees) for being very belligerent.  Majority of us who have left the contract felt a severe lack of trust with the managers.  Funny thing is … they thought and probably still think they're doing a great job. 

Several people have left the contract over the past two years because they couldn't stand the work environment, the lack of respect from NTT managers… their double standards, their boys club, how only men were in-charge, for being disrespectful to employees, failing to be the example(s), who listened to one or more other NTT employee's bogus insight and later seemed to use it as credible information about another person.  They pointed fingers and failed to practice what they preached.  

The "managers" complained about having to stay past a certain time (when they are the only ones allowed to secure the office), they made wise comments when asked how late they were staying (instead of informing everyone like good office managers would do), made inappropriate comments, came across as male chauvinistic, close to crossing EEO lines, and one failed to follow security procedures at times.  They even failed to take care of issues relating to a female and instead asked another female to handle it.  Um, that's why they're called managers right?

These same two "managers" seem to think people left because of the client or job satisfaction -- that was a small part of it … people left mainly due to the lack of positive/constructive NTT management/leadership.  Many of us didn't say anything because we didn't want to burn bridges and because there wasn't exactly a secure feeling of trust. The problem persisted and will continue as long as they are there and the priority is only about making NTT $.  They fail to take care of their people… who then lack feeling motivated to do great things for/with NTT.  

NTT "Managers" (at the Academy) fail to manage or motivate their "team".  They literally told us to shut up and color, failed to inform us of proper procedures unless it benefited them, got defensive if we asked legitimate questions, failed to spell out expectations and then complained when employees didn't know and then did something incorrectly.  It appeared they made up (or finally informed us of) rules as they went along ...since none of us had seen anything in writing.   They lacked integrity, a sound work ethic and the high standards they expected from the client and NTT employees.  

The NTT "managers" (not the client) treated us employees as if they "owned" us and not as the highly educated, experienced, and adult professionals we are (some Veterans).  They ONLY cared about the money for NTT… filling slots/butts in seats (because it's their reputation they are concerned about - and nothing else).  

Honestly, they treated us like cattle … herding us nicely when it benefited them and whipped us (verbally or in attitude) when they didn't get their way.  We are not treated as "employees" or those who should be proud to work for NTT. Working with them (especially how the work environment was set up… ball pen style) was probably close to working in a sweat shop . Or worse, it and they left many of us feeling like slaves (and that's a total shame).

Everis is merely a spanish outsourcing company trying to sell their services as “Consultants” in the US Market. They serve as a 'sweatshop' for Spanish-based corporations with a presence in the US : mainly Santander and BBVA Banks.

Everis management will try to sell you the dream job that simply does not exist: travel overseas, international exposure, work-life balance, cares about the well-being of its employees, dynamic projects/clients. In fact, none of this is actually close to reality.

The reality is that the company does promise all these to recruit you…once you are in, you are all on your own. It does not take too long for you to realize the innumerous unethical and unprofessional practices.

Management constantly makes inappropriate comments in regards to race, age, gender – something that is definitely considered as harassment in the US work environment. Mentoring and support is non-existent.

In terms of pay, salaries in Everis are below market. Turnover extremely high. The majority of its employees do not last more than a year. If they do, is mainly because they have not been able to find any other job elsewhere. Favoritism is well observed here – there’s a special sense of pride for Spaniard employees. Feels like ‘old-school’ days – as a woman, your success greatly depends on how you look and dress… (go figure).

I wouldn’t consider Everis as a real consulting company – They cannot get any US-based clients (even though they have tried for years now). If you compare this company with its competitors, you will see that Everis has very little to offer. Management doesn’t seem to get this basic concept, yet, they are very egotistical and condescending towards employees who at some point cared about the future of the company.

Management seems to get very uncomfortable if you do speak up and, voice your opinion and concerns – They take pride on being an open and ‘transparent’ company when in fact it’s only a ‘1-way’ conversation – You must do what Everis management say, otherwise, you are OUT of the game. (And no, I did not get fired - I was lucky enough to find a better opportunity and get out of that environment )

Management should be accountable for the high turnover of the company. If your plan is to hire inexperienced people to ‘sell’ them to your clients at a very cheap rate, at least, set the right expectations to all these young people. It sadness me to see how eager they are to start their careers with Everis and how fast they get discouraged by lack of support and poor management. If you are an experienced professional considering Everis as your future employer, think twice – This company offers no professional growth! You will find yourself working for the same client over and over again, long hours with no appreciation from management – it’s just expected.

Know what you are getting into - Everis management should have done their homework before opening business in the US. You have so much to learn from so many consulting companies with a proven successful record that it will be hard to survive in such competitive market. If management remains the way it is now, it’s very questionable how much longer Everis will remain in business in the US (Well, at least Germany wouldn’t be the first country in which they failed)

This company is a hodge-podge of India- and U.S.-based IT bodyshops cobbled together by a subsidiary of a Pacific-based multi-billion empire of IT and telecommunication.
If you are a developer/BA/PM, then life here isn't any different from other bodyshops, where your soul and body (hence BODY-shop) are rented, by-hourly, to any billable clients, in exchange for a steady paycheck and comparatively fair benefits.
At work, you essentially have two bosses: your client manager, and your manager from your immediate employer. Since you are not a true independent consultant, you often get treated as a second rate employee at workplace. If a client is a unionized place, then regular employees may look down at you as well. The compensation is a notch below industry standard. The bench policy is a standard two-weeks: once your contract assignment expires, you have two weeks to find another one, and then - sayonara. Obviously there is no job security whatsoever. Overtime is paid at client's discretion; if your project is behind schedule, you are expected to put in extra hours on your own, while keeping weekly total at 40 hrs sharp. Your peers are very knowledgeable, highly competitive and can be compassionate, if you happen to enjoy curry chicken. Lots and lots of H-1B's. Vacation policy is one week per year for the first five years; then it gradually increases over time. Work environment is typical for IT subcontractors: sharing a desk with two other programmers, or being tucked in basement on a multi-year project is not unusual. Working hours are determined by client schedule: if client has flexible hours, then you're ok as long as you submit a signed timesheet with fourty hours every week. If client has a strict attendance hours and punch-in/punch-out timecards, then thats what you will do. Turnover rate is a bit higher, but not sky high: the H-1B tend to stick around while waiting for their visa processing to complete; older workers ride into retirement. Management layer is slim; most HR functions are offshored; CxO-level officers have six digits salaries (most competitors have seven-digit ones). The company is currently 9th in the world in its line of business, and I do not see any reasons for it not to be 3rd or 2nd in the next ten years, through both organic and inorganc growth processes. It is not Google nor Amazon, bt it has been around for much longer than these two.

This company did nothing buy lie to me from day one (Collabera, my contracting company), promised benefits...benefits were over 5k a month, no one can afford that, promised 8-5 M-F only to find after training that i'd have to fight for my schedule like a rabid dog, told that $12 an hour was the maximum being paid on the account only to find out that everyone else was making $18 an hour for doing the exact same job i was doing.  But that's not even the beginning of the horrible show this company put on.  So, now we're talking about Dell/NTT Data, they postponed the job start date THREE times which basically postponed the job a month, which set my bills behind a month or more.  Then once i started the job, everyone in the class had a badge number and was able to log into the systems and practice using them to better understand the job we were going to be doing.  I did not receive said badge information until the week before we went live on the call floor.  I was told that since i got such a late start on training that i would get to shadow someone for a little while so that i could better understand the job that i was going to be doing.  I had a general knowledge based on notes i'd taken but i hadn't really seen how most of the software worked.  When we went live i was thrown to the wolves and forced to take calls and then told that my call times were too long.  To top it off, there is a woman who is a "supervisor" who knows less about computers than my 87 year old grandmother.  She does not even know how to reboot a computer, and yet they have her answering questions for people.  She's 36 and she falls asleep at her desk every single day, eats constantly, and has no answers for anyone ever.  And people are supposed to rely on her to help them with their job...
This job is a joke.  If you're offered a position with Collabera (just don't, they're based out of NJ and they could care less if you get paid well or if you have benefits or if you're being treated well at your job) and Dell/NTT Data is a big jumbled up mess of a company.  They don't know their tail from their head half the time and no one ever gets anything done in a timely manner.  
Don't waste your time.

When I applied to NTT Data, I was looking forward to working with  a leader in the industry, an organized company, a place where I could prosper and grow and hopefully have a long career. I was sadly mistaken. 

At the ground level, things were different. Leadership did not motivate you. They hardly visited you and if they did, it was to tell you that you did something wrong, you're dressed inappropriately, you asked the wrong question or you upset the client. They did not back you up even though you were correct. They sided with the client and basically threatened your job if you did not conform. Recognition for a job well done was non existent. All they asked is that you came to work on time, you did your job, you don't rock the boat and leave. They were not interested if you had ideas that could make things better. "Just go with the flow" they'd say. They would monitor your actions via a chat client and if you're "away" from your computer too long, they wanted to know why and where you were.
Though many of my co-workers never complained openly, behind closed doors, there were always rumblings. Impromptu gatherings of employees were frowned upon. "Why are you meeting?" "What were you talking about?" 

I have been asked about my experiences there. The best part was making new friends, the camaraderie and yes, even the work. But when one is not able to fully express themselves, not able to utilize their experience, are basically shunned for either asking a question or "going rogue", then it is not a place anyone wants to be.

I have told everyone I know to NOT work for NTT Data if it involves working at the FBI Academy.

The mixture of lack of proper leadership, support and a real interest and appreciation of the NTT Data employees, makes it a hostile work environment. Life is too short to work for a company and client that does not appreciate experienced professionals.

This company is a hodge-podge of India- and U.S.-based IT bodyshops cobbled together by a subsidiary of a Pacific-based multi-billion empire of IT and telecommunication.
If you are a developer/BA/PM, then life here isn't any different from other bodyshops, where your soul and body (hence BODY-shop) are rented, by-hourly, to any billable clients, in exchange for a steady paycheck and comparatively fair benefits.
At work, you essentially have two bosses: your client , and your manager from your immediate employer. Since you are not a true independent consultant, you often get treated as a second rate employee at workplace. If a client is a unionized place, then regular employees may look down at you as well. The compensation is a notch below industry standard. The bench policy is a standard two-weeks: once your contract assignment expires, you have two weeks to find another one, and then - sayonara. Obviously there is no job security whatsoever. Overtime is paid at client's discretion; if your project is behind schedule, you are expected to put in extra hours on your own, while keeping weekly total at 40 hrs sharp. Your peers are very knowledgeable, highly competitive and can be compassionate, if you happen to enjoy curry chicken. Lots and lots of H-1B's. Vacation policy is one week per year for the first five years; then it gradually increases over time. Work environment is typical for IT subcontractors: sharing a desk with two other programmers, or being tucked in basement on a multi-year project is not unusual. Working hours are determined by client schedule: if client has flexible hours, then you're ok as long as you submit a signed timesheet with fourty hours every week. If client has a strict attendance hours and punch-in/punch-out timecards, then thats what you will do.

This company is a hodge-podge of India- and U.S.-based IT bodyshops cobbled together by a subsidiary of a Pacific-based multi-billion empire of IT and telecommunication.
If you are a developer/BA/PM, then life here isn't any different from other bodyshops, where your soul and body (hence BODY-shop) are rented, by-hourly, to any billable clients, in exchange for a steady paycheck and comparatively fair benefits.
At work, you essentially have two bosses: your client , and your manager from your immediate employer. Since you are not a true independent consultant, you often get treated as a second rate employee at workplace. If a client is a unionized place, then regular employees may look down at you as well. The compensation is a notch below industry standard. The bench policy is a standard two-weeks: once your contract assignment expires, you have two weeks to find another one. Obviously there is no job security whatsoever. Overtime is paid at client's discretion; if your project is behind schedule, you are expected to put in extra hours on your own, while keeping weekly total at 40 hrs sharp. Your peers are very knowledgeable, highly competitive and can be compassionate, if you happen to enjoy curry chicken. Lots and lots of H-1B's. Vacation policy is one week per year for the first five years; then it gradually increases over time. Work environment is typical for IT subcontractors: sharing a desk with two other programmers, or being tucked in basement on a multi-year project is not unusual. Working hours are determined by client schedule: if client has flexible hours, then you're ok as long as you submit a signed timesheet with fourty hours every week. If client has a strict attendance hours and punch-in/punch-out timecards, then thats what you will do.

For a sales environment, it's great to actually be in a place where everyone is rooting for you and wants you to succeed. Yes there is competition among sales people but it's fun. I've been with other companies where the environment is toxic and/or processes create tension/conflict among reps or depts but that is not the case here. Processes are clear and make sense (probably because many of the managers here were once sales people at one point). In terms of atmosphere, there's a lot of team contests, floor contests, holiday contest and/or team/group/dept activities/events going on almost every month. Management does a great job of creating a positive and fun work culture and environment. 
In terms of being in a sales role (or more specifically, inside sales), the tools and resources available to do the job are too many to keep track (inside sales team gets even more tools). There is so much available to conduct prospect research and lead generation. No one could ever say there is a lack tools or resources.
The growth opportunity is tremendous here. There's mangers/Directors and senior sales people that originally started on the Inside Sales Team. Like anything worth having, one has to work hard to be considered for any kind of promotion. I've seen multiple people promoted and I have seen multiple people leave the company. Like any sales environment, you'll see turn over where people leave the company and the reasons vary. Sometimes it's for personal reasons, or better opportunities elsewhere, moving, realizing the industry isn't for them, and of course, sometimes people crumble under the pressure of sales and/or can't get out of their own way and be coachable.

To start off, NTT Data's compensation is very good. They offer decent benefit options as well as relatively high base pay, from what I have seen. Additionally, training options and resources are fairly readily available to allow for self-improvement across both technological and soft skills. These facets of NTT's operations are very strong and allow for good productivity for a motivated employee.

That being said, HR and management are both terrible. I was only given the opportunity to meet my direct manager once, and across the ~11 months I worked for the company, I only ever received a direct response from my manager when attempting to speak with him a single-digit number of times. When I had HR issues, I was sometimes directed to employees whose English skills weren't sufficient to even understand the problems I was attempting to solve. The company also shows the growing pains of several acquisitions and mergers, with troubles still being very apparent and causing regular issues.

For job security, my experiences may be a bit atypical, but it seems like security is exceptionally poor. My entire workgroup was cut from the company before I left, including my direct manager. Additionally, the threat of 'bench time', unpaid, with little choice but to wait until the company fails to find another position for you, is awful, with a severe lack of communication generating a huge amount of frustration while your pay sits on the line.

Finally, I'd comment on the job culture if there was one. It's not that the culture's bad, it just that it isn't there.

Overall, NTT Data's not the worst company in the world, but it's not a great one, either.

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